Eteg Tecnologia da Informação

What Eteg Tecnologia da Informação does

Eteg Tecnologia da Informação is a Brazilian IT services and software firm founded in March 2001 in Belo Horizonte by UFMG computer science graduates, holding Zendesk Premier Partner status for Latin America — the highest tier of that partnership. The company targets complex B2B operations across retail (Cobasi, Arezzo&Co, Reserva, Casa Bugre), insurance and financial services (Icatu Seguros, Agrobill), real estate (QuintoAndar), logistics and fleet (FreteBras, ConectCar, Ayvens, Pró-Frotas), pharmaceuticals (Bayer), and education (Educacional), repositioning its core implementation work as "process architecture" rather than software resale.

The technology stack is anchored on Zendesk and extended by a proprietary "eZ" suite of add-on modules — eZVoice (WhatsApp audio messaging within Zendesk), eZSend One and Many (proactive 1:1 and mass messaging), eZSign (native digital signature integrated with DocuSign and Adobe Sign), and the 2025 additions eZWorker (AI virtual agent), Eteg Insights (bottleneck analytics), and Copilot (agent productivity assistant). Eteg also implements Botpress-based chatbots, BPM/ECM process automation, and AI-powered quality assurance (Klaus) and workforce management (Tymeshift). Eteg does not develop foundational AI models; its intelligence layer is assembled from third-party platforms. The firm has cumulatively delivered 1,000+ projects, 2.5M+ project hours, and managed 50M+ customer interactions.

Eteg's revenue combines professional services (Zendesk implementation, consulting, custom software development, squad-as-a-service) with subscription licensing of its proprietary eZ suite. Pricing is quote-based and undisclosed. Distribution is exclusively direct enterprise sales with no self-serve or channel model. Geographic scope is predominantly Brazil with LATAM reach via the Zendesk relationship. The company is privately held (Eteg Tecnologia da Informação S.A., CNPJ 04.334.333/0001-08), bootstrapped with no disclosed institutional investment, and in 2025 transitioned leadership from Rafael Paiva to Fabiana Dutra de Campos Souza.

Name

Eteg Tecnologia da Informação

Legal name

Eteg Tecnologia da Informação S.A.

Website

https://eteg.com.br

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Eteg is a Brazilian IT services firm and Zendesk Premier Partner LATAM that implements omnichannel customer experience platforms for enterprise B2B clients, augmented by a proprietary eZ tool suite covering voice, messaging, e-signature, AI agents, and analytics.

Ownership category

akta.pro rank

Product category

Customer Experience Solutions & IT Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Management Consulting Services (54161)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI), ERP/CRM/HRIS Implementation & Integration (BPAEAAAE), Enterprise Application Reporting, BI & Analytics Enablement (BPAEAGAK), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• Customer experience platform
• Zendesk implementation services
• Business process automation
• AI chatbot development
• Enterprise IT consulting

Headquarters

HQ city

Belo Horizonte

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Zendesk Implementation & Configuration: Full Zendesk deployment, configuration, and customization including automations, SLAs, personalized reporting, and integration with existing systems. Delivered as a professional services engagement with outcome-driven metrics.
2. Proprietary Tool Suite (eZ series): Licensing/use of proprietary tools — eZVoice, eZSend Many, eZSend One, eZSign, eZWorker — built on top of Zendesk. These tools extend Zendesk functionality for voice, proactive messaging, digital signature, and AI agent capabilities.
3. AI Chatbot Development (Botpress): Design, development, and deployment of ultra-flexible conversational AI chatbots using Botpress, integrated into omnichannel CX infrastructure.
4. Strategic IT Consulting: Process architecture, system integration, and AI-applied-to-operations consulting. Positioned as not merely implementers but 'architects of processes that understand your business from code to billing.'
5. Custom Software Development: Customized systems development, API creation, and integration of new and legacy systems. Squad-based delivery model for tailored solutions.
6. Squad TI Allocation: Dedicated technology squads allocated to client projects, allowing companies to maintain focus on core business while Eteg accelerates delivery.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels10 records

Core offering

Eteg Tecnologia da Informação is a Brazilian IT services and software company specializing in customer experience (CX) transformation built on the Zendesk platform. The company implements, configures, and extends Zendesk with its proprietary eZ tool suite (eZVoice, eZSend One, eZSend Many, eZSign, eZWorker, Eteg Insights, Copilot) and complementary offerings including Botpress AI chatbots, BPM/ECM process automation, Workforce Management, Quality Assurance, custom software development, and strategic IT consulting. Offerings are delivered as professional services engagements targeting enterprise B2B clients with high-volume, complex operations across multiple industry verticals in Brazil and Latin America.

Product overview

Eteg is a Zendesk Premier Partner in LATAM offering a modular CX platform centered on Zendesk implementation with a proprietary 'eZ suite' of tools. The core offering includes full Zendesk deployment (with automations, SLAs, and custom reports) complemented by eZVoice (WhatsApp audio messaging), eZSend One/Many (proactive messaging), eZSign (digital signatures), eZWorker (AI virtual agent), Eteg Insights (analytics), Copilot (agent AI assistant), and Quality Assurance modules. Eteg also provides Botpress chatbots, BPM/ECM process automation, custom software development, IT consulting, and Workforce Management services. All products integrate with the Zendesk platform and support omnichannel customer experience operations for B2B high-volume clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Zendesk Implementation (Implantação Zendesk) End-to-end deployment, configuration, and customization of the Zendesk platform for enterprise B2B clients, including automations, SLAs, custom reporting, and integration with existing systems. Targeted at enterprise and mid-market companies seeking omnichannel CX transformation.
• eZVoice WhatsApp audio messaging add-on for Zendesk that enables agents to listen to and send voice messages within the platform, with automatic voice-to-text conversion and complete conversation records. Delivers -60% wait time and +35% First Call Resolution.
• eZSend Many Mass proactive messaging add-on for Zendesk that enables centralized outbound WhatsApp communication management and engagement campaigns. Reported outcomes: -90% contract time and +70% conversion rate.
• eZSend One One-to-one proactive messaging add-on for Zendesk that enables targeted WhatsApp communications to specific customers with full interaction history preserved. Reported outcomes: +250% engagement and -50% cost per contact.
• eZSign Native digital signature add-on for Zendesk that allows contracts and documents to be signed directly within the Zendesk workflow without leaving the platform. Integrates with DocuSign and Adobe Sign.
• eZWorker Virtual AI agent that understands context and responds in natural language, available 24/7, executing repetitive tasks and freeing human agents for strategic activities. Supports sales, defect validation, and error image detection within Zendesk environments. Companies have achieved 59% automation with these agents.
• Eteg Insights Analytics tool that detects bottlenecks and risks in Zendesk instances, transforming CX operational metrics into strategic insights for continuous improvement.
• Botpress Ultraflexible Chatbots (Chatbots Ultraflexíveis) Conversational AI chatbot service built on the Botpress platform, integrated with Zendesk and WhatsApp, targeting 24/7 autonomous resolution of customer inquiries with natural language understanding.
• Process Automation (BPM/ECM) Business process automation solution covering BPM (Business Process Management), ECM (Enterprise Content Management), real-time analytics, and CRM structuring. Designed to map, automate, monitor, and orchestrate workflows; integrates with existing systems and provides real-time dashboards.
• Custom Software Development (Desenvolvimento de Software) Custom software development and system integration service covering legacy system modernization, API creation, integration of new and legacy systems, and dedicated technology squad (Squad TI) allocation to client projects.
• Strategic IT Consulting (Consultoria Estratégica de TI) Strategic IT consulting engagement covering process and flow architecture, system integration, and applied AI for end-to-end digital transformation. Includes an initial free "Diagnóstico Estratégico" (Strategic Diagnosis) assessment.
• Workforce Management (WFM) via Tymeshift AI-powered workforce management offering for predictive scheduling, real-time activity monitoring, optimized staffing, and demand planning within Zendesk service operations.
• Quality Assurance (QA) via Klaus AI-powered service quality evaluation that assesses 100% of customer interactions to ensure consistency, compliance with procedures, and enable targeted team coaching within Zendesk operations.

Quantifiable outcome

• Satisfação CSAT: +98% | Tempo de Resolução: -40%
• +13 more outcomes

Named customers17 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability15 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core.

• ZendeskcoreChannel Partner/ Reseller/ DistributorEteg is Zendesk Premier Partner for all of Latin America — the highest partner tier. As a premier partner, Eteg resells, implements, configures, and extends Zendesk solutions. The partnership involves specialized certifications, joint go-to-market activities, and co-branded event participation (Gold Sponsor at Zendesk Showcase 2025). Eteg has developed a proprietary 'eZ' tool suite (eZVoice, eZSend, eZSign, eZWorker, Eteg Insights) that layers on top of Zendesk to extend its native capabilities with voice messaging, proactive WhatsApp outreach, digital signature, AI agents, and advanced analytics.
• BotpresscoreTechnology or IntegrationBotpress is the AI conversational platform used by Eteg to build ultra-flexible chatbots for customer service. Eteg implements Botpress-powered chatbots integrated with Zendesk and WhatsApp, targeting 24/7 autonomous resolution of customer inquiries. The partnership enables Eteg to deliver AI-driven conversational experiences without building the underlying AI engine in-house.
• TymeshiftcoreTechnology or IntegrationTymeshift (Zendesk's Workforce Management product, powered by AI) is offered by Eteg as part of its extended Zendesk ecosystem. Tymeshift enables predictive workforce planning, real-time agent monitoring, scheduling optimization, and SLA management — capabilities Eteg implements and advises clients on as part of comprehensive CX transformation.

Scale indicators18 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Take Blip: Brazilian conversational AI and omnichannel messaging platform acquired by Blip/Take; serves enterprise customer service operations with chatbots and contact-center tooling. Compares directly on CX automation, WhatsApp/omnichannel execution, and Brazilian enterprise customer base.
• Aivo: Latin American AI-driven customer service platform offering conversational AI and CX automation tools across LATAM and Spain. Overlaps with Eteg in AI chatbot/CX automation for enterprise B2B customers and serves as a regional peer in the same buyer conversation.
• FCamara: Brazilian IT consulting and digital transformation firm offering strategy, technology, and operations consulting to enterprise B2B clients. Similar services-led model, enterprise orientation, and CX/digital transformation capability profile.
• CI&T: Brazilian global technology and digital transformation consultancy with deep enterprise CX, integration, and platform engineering practices. Directly comparable to Eteg on B2B services model, customer mix, and CX/digital transformation focus, though at materially larger scale.
• Zenvia: Brazil-headquartered communications platform (formerly Zenvia/TotalVoice) providing messaging, conversational AI, and CX tooling for Brazilian and LATAM enterprises. Comparable on CX automation, Brazilian enterprise focus, and WhatsApp-first use cases.

Broad incumbents

• Genesys: Global cloud CX and contact-center platform serving enterprise customers with omnichannel routing, AI, and workforce engagement. Overlaps with Eteg on Zendesk-adjacent CX architecture and the enterprise B2B motion, but as a platform incumbent rather than implementation partner.
• Talkdesk: AI-powered cloud contact-center platform competing with Zendesk for enterprise CX workloads. Adjacent in CX platform capabilities and AI agents (Autopilot) and serves some of the same Brazilian/LATAM enterprise buyers.
• HubSpot: Global CRM platform with Service Hub for customer service and operations, increasingly competing in the SMB/mid-market CX tool space. Competes for some of the same enterprise B2B CX budgets Eteg solves via Zendesk-side tools.
• TOTVS: Largest Brazilian enterprise software company (ERP/CRM/rh) with growing CX and digital transformation offerings. Comparable on Brazilian enterprise customer base and platform-implementation services, though broader in scope than Eteg's CX focus.
• Stefanini: Major Brazilian-founded global IT services and consulting group with broad digital, CX, and enterprise application practices. Operates in the same buyer conversations as Eteg but as a much larger incumbent across many technology practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/etegtecnologia
• LinkedInlinkedin.com/company/eteg
• Instagraminstagram.com/etegtecnologia

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eteg Tecnologia da Informação