Dock Health

What Dock Health does

Dock Health is an AI-powered healthcare productivity platform that automates the administrative and operational workflows occurring outside the EHR—including referrals, authorizations, intake, care coordination, and follow-ups—where healthcare teams today still rely on email, spreadsheets, and sticky notes. Founded in 2020 by Dr. Michael Docktor, a gastroenterologist and former clinical director of Boston Children's Hospital's Innovation and Digital Health Accelerator, the company was spun out of BCH and is headquartered outside Boston, Massachusetts. Dock Health targets a hybrid set of customer segments spanning hospitals and health systems, ACOs and value-based care organizations, critical access hospitals, diagnostic services, member-driven concierge practices, payers/providers, digital health companies, and small care teams (1-10 providers) served through a self-serve trial.

The product suite is built on a modular SaaS architecture with HIPAA-compliant, HITRUST e1-certified infrastructure. Core components include the Dock Health Platform (task and workflow orchestration), Dock Intelligence (AI Summaries, Intelligent Task Creation, Proactive Task Management, Intelligent Workload), Dock Analytics (in-product dashboards plus Tableau and SFTP feeds), Dock Forms (HIPAA-compliant customizable forms), Dock Referral Gateway (end-to-end referral management), SmartFlows with Anchor Dates, Dock Chat, the Dock Health API for whitelabel and custom integrations, and MARI, an AI productivity concierge. The platform integrates deeply with Epic, Oracle Health, athenahealth, DrChrono, and Elation via FHIR and HL7, and connects to scheduling systems, HIEs, Salesforce, Tableau, and form tools such as Jotform, Typeform, IntakeQ, and Google Drive. Documented customer outcomes include 94% reduction in dropped balls, 80% throughput improvement for a national mental health provider, 45 minutes saved per patient with anchor-date workflows, and 30-50% administrative workload reduction for CMS GUIDE programs.

Dock Health operates a subscription SaaS revenue model with modular, value-based pricing that is not tied to user count. Distribution combines direct enterprise field sales (anchored by the Mayo Clinic Platform partnership and Mayo Clinic implementation), inside sales for mid-market, self-serve free trial for small teams, and a Dock Health API channel for whitelabel and custom integrations. Disclosed funding totals approximately $10.5 million across rounds led by August Capital, MassMutual (MMCF fund), DaVita Venture Group, Boston Children's Hospital, Gaingels, and Cedars-Sinai Accelerator, with the largest single raise of $5 million in May 2023.

Name

Dock Health

Legal name

Dock Health, Inc.

Website

https://dock.health

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Dock Health is an AI-powered, HIPAA-compliant and HITRUST-certified productivity platform that automates healthcare administrative workflows—referrals, intake, care coordination, and follow-ups—for hospitals, ACOs, concierge practices, and small care teams. Spun out of Boston Children's Hospital in 2020.

Ownership category

akta.pro rank

Product category

Healthcare Workflow Automation Software

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)

akta.pro secondary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Healthcare productivity software
• HIPAA-compliant task management
• Care coordination platform
• Healthcare workflow automation
• EHR-integrated patient referrals

Headquarters

HQ city

Great Barrington

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription SaaS: Dock Health operates on a subscription-based SaaS model with modular, customizable workflow solutions designed around unique operational challenges. Pricing is not based on user count, allowing teams to collaborate and grow while only paying for solutions that drive value.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Dock Health is an AI-powered, HIPAA-compliant and HITRUST-certified productivity platform purpose-built for healthcare operations. It automates and orchestrates the administrative work that occurs outside the EHR—such as referrals, authorizations, intake, care coordination, and follow-ups—through modular products including Dock Intelligence, Dock Analytics, Dock Forms, Dock Referral Gateway, SmartFlows, and Dock Chat. The platform integrates with major EHRs (Epic, Oracle Health, athenahealth) and is delivered as a subscription SaaS to hospitals, health systems, ACOs, and care teams of all sizes.

Product overview

Dock Health is an AI-powered healthcare productivity platform offered as a unified system with modular components. The core platform connects teams, tasks, and tools securely at scale, with specialized solutions including Dock Analytics for productivity insights, Dock Intelligence for AI-powered tools, Dock Forms for automated data collection, and Dock Referral Gateway for patient referral management. Additional offerings include the Dock Health API for custom solutions, SmartFlows for workflow automation, Dock Chat for secure messaging, and the MARI AI assistant. The platform supports a Small Teams package for smaller practices and a PRO subscription tier. All products are HIPAA-compliant and built specifically for healthcare operations.

Differentiator

Problem solved

Functional benefit

Brands

• Dock Intelligence: AI-powered task management and predictive insights platform featuring AI-powered summaries, intelligent task creation, and proactive task management capabilities.
• Dock Analytics
• Dock Forms

Products and services

• Dock Health Platform AI-powered productivity platform for healthcare operations that connects teams, tasks, and tools securely and at scale. Powers and connects the entire productivity ecosystem with a proprietary suite of products, services, and integrations, sold to hospitals, health systems, ACOs, and care teams.
• Dock Analytics Standalone analytics product providing real-time visibility into workflow performance, workforce productivity, and operational bottlenecks through in-product dashboards, configurable Tableau dashboards, and SFTP data feeds for healthcare organizations.
• Dock Intelligence Standalone AI-powered product delivering AI Summaries, Intelligent Task Creation, Proactive Task Management, and Intelligent Workload capabilities to streamline operations, enhance patient care, and provide actionable insights for healthcare teams.
• Dock Forms Standalone HIPAA-compliant, customizable forms product that integrates with the Dock Health platform to automate workflows, assign tasks based on responses, and eliminate manual data processing for healthcare organizations.
• Dock Referral Gateway Standalone referral management solution that automates task routing, integrates prior authorizations, and ensures seamless completion of follow-ups, lab requests, and care coordination across the referral lifecycle for healthcare organizations.
• Dock Health API Standalone HIPAA-compliant developer API that enables organizations to build custom solutions, automate tasks, create follow-ups, send updates, organize lists, and deploy whitelabel solutions and custom portals/platforms; available on Enterprise plan.
• SmartFlows Standalone workflow automation product that eliminates manual or error-prone tasks with anchor date functionality that automatically adjusts all related workflow dates when a triggering event changes the timeline.
• Dock Chat Standalone secure, HIPAA-compliant team messaging product enabling care coordination communication within and across care teams without requiring users to switch applications.
• MARI Standalone AI productivity concierge and assistant within the Dock platform that provides white-glove support and helps reduce operational stress for care teams through agentic automation.

Quantifiable outcome

• 40% fewer administrative delays
• +8 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration33 records

AI capability7 records

Feature7 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• Mayo ClinicflagshipStrategic or Co-development Partner · 19 February 2026Dock Health's productivity platform was implemented at Mayo Clinic to automate and optimize operational workflows in cardiovascular, econsult, and specialty contract programs. The solution transforms manual processes into automated workflows with structured referral workflows that deploy automatically when orders are received in the EHR, providing real-time visibility for care teams. Mayo Clinic Platform_Solutions Studio evaluated and deployed the solution into clinical workflows.
• Mayo Clinic PlatformflagshipStrategic or Co-development Partner · 15 October 2025Expanded collaboration with Mayo Clinic Platform, becoming a qualified solution embedded within Mayo Clinic's deployment infrastructure. This integration aims to optimize referral management, streamline intake, and orchestrate care to improve operational efficiency and patient outcomes.
• Boston Children's HospitalcoreStrategic or Co-development Partner · 1 January 2020Dock Health was incubated and accelerated through Boston Children's Hospital's Innovation and Digital Health Accelerator (BCH IDHA). The company was spun out from the hospital, founded by Dr. Michael Docktor who was a gastroenterologist and clinical director at BCH IDHA.
• EpiccoreTechnology or IntegrationDeep EHR integration with Epic enabling bidirectional data sync, automated task triggering, and documentation workflows. Epic integration allows healthcare organizations to leverage existing EHR infrastructure.
• Oracle HealthcoreTechnology or IntegrationIntegration with Oracle Health (formerly Cerner) for workflow automation and EHR connectivity. Part of Dock Health's strategic partnerships to build connected, intelligent healthcare operations.
• athenahealthcoreTechnology or IntegrationEHR integration with athenahealth enabling automated workflows, appointment scheduling, and patient data synchronization for athenahealth users.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Notable: Notable provides AI-powered workflow automation for healthcare operations, including patient intake, registration, and care coordination. It is the closest direct competitor to Dock Health in using AI to automate administrative tasks across health systems.
• Qventus: Qventus is an AI-based operations platform for hospitals that automates workflows across inpatient, emergency, and perioperative settings. It directly competes with Dock Health's AI-driven workflow automation positioning in healthcare operations.
• Kyruus: Kyruus provides provider search, scheduling, and care orchestration for health systems. Its referral management and care coordination capabilities directly overlap with Dock's Referral Gateway and care coordination solutions.
• Luma Health: Luma Health is a patient engagement and workflow automation platform for healthcare, automating intake, referrals, scheduling, and outreach. It targets similar SMB and mid-market healthcare segments with self-serve and EHR-integrated workflows.

Broad incumbents

• Symplr: Symplr is a large healthcare operations platform covering workforce, provider data, compliance, and care orchestration. It is a broader incumbent with overlapping workflow and care coordination capabilities for hospitals and health systems.
• WellSky: WellSky offers healthcare operations and care coordination software across hospitals, post-acute, and human services. Its workflow automation for care transitions and referrals overlaps with Dock Health's referral and care coordination focus.
• LeanKit (Planview LeanKit): LeanKit, now part of Planview, is a Kanban-style workflow management platform used in healthcare and other regulated industries for task and workflow visibility. It competes for healthcare team productivity dollars with HIPAA-compliant alternatives like Dock.
• Salesforce Health Cloud: Salesforce Health Cloud is a broader CRM and care management platform with workflow and care coordination capabilities for payer-provider organizations. Its scale and integration footprint represent an incumbent alternative to Dock's targeted workflow automation.
• Innovaccer: Innovaccer is a healthcare data and workflow platform offering care management, referral management, and population health solutions. Its care coordination and EHR-integrated workflow capabilities overlap with Dock's Referral Gateway and analytics modules.

Emerging players

• Memora Health: Memora Health automates clinical workflows and patient communication using AI, with a focus on care pathways and post-acute follow-up. It overlaps with Dock's SmartFlows and care coordination capabilities but emphasizes patient messaging-led workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/dock_health
• Facebookfacebook.com/DockHealth
• LinkedInlinkedin.com/company/dock-health

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds6 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dock Health