ai.work

What ai.work does

ai.work is an enterprise software company building an AI Worker Platform that deploys autonomous, policy-aware agents to execute internal service work across IT, HR, Finance, Legal, Procurement, Travel, and Operations functions. The company's flagship product, Henry, is a pre-trained AI Worker for IT operations that handles distribution list management, application access provisioning, employee onboarding, license cleanup, Active Directory password resets, temporary admin access, and computer troubleshooting, showing measurable value within days of deployment per company disclosure. The underlying AI Worker OS provides multi-agent orchestration, Agentic RAG for policy-grounded reasoning, a continuous Learning layer that converts human resolutions into reusable governed skills, a Co-Pilot natural-language interface, a Skill Studio for no-code workflow definition, and a Helpdesk module delivered through Slack and Teams. The platform integrates natively with more than 40 enterprise applications and 400+ specialized actions spanning ITSM (ServiceNow, Jira, Freshservice, Linear), identity (Okta, Microsoft Entra ID, Active Directory, JumpCloud, Jamf), HR (Workday, SuccessFactors, HiBob, ADP, Lever), CRM (Salesforce, HubSpot), procurement and finance (Coupa, Ariba, Zip, Brex, NetSuite, QuickBooks), and communication (Slack, Teams, Gmail, Zoom). Compliance posture includes SOC 2 Type 2, ISO 27001, GDPR, and HIPAA with immutable audit logs and policy enforcement designed for Fortune 500 security reviews.

ai.work generates revenue through annual SaaS subscriptions priced per Order Form on a quote-based, enterprise model, with additional Professional Services available for installation, deployment, customization, integration, and training billed under Statements of Work. A trial period of up to three months precedes subscription commencement per the company's Terms of Use. Go-to-market is a direct enterprise field-sales motion targeting CIOs, IT leaders, and department heads, supplemented by free discovery sessions, demo requests, content marketing via the company blog, and event-driven demand generation including the US HR Tech 2025 conference. Customers are large enterprises with complex SaaS stacks and high internal ticket volumes; ai.work reports customer outcomes including 60% reduction in mean time to resolution, 50% ticket cost reduction, 40% automated end-to-end resolution, 40% fewer tickets reaching humans, and 3-5x faster SLA on common requests.

The company was founded in 2024 by Maor Ezer (CEO) and Nir Nahum (CTO), both veterans of WalkMe where Nahum served as CTO and holds 9 U.S. patents. ai.work is headquartered in Tel Aviv, Israel, operates as AI.Work Inc. (Delaware), and emerged from stealth in June 2025 with a $10 million seed round co-led by A* and lool ventures, with participation from First Minute Capital, FirsthandVC, SV Angel, Timeless Partners, Eckstein Capital, Liquid2, Crossover VC, and strategic angels including WalkMe CEO Dan Adika.

Name

ai.work

Legal name

AI.Work Inc.

Website

https://ai.work

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

ai.work builds an AI Worker Platform that deploys autonomous, policy-aware agents to execute enterprise internal-service workflows across IT, HR, Finance, Legal, Procurement, and Operations, selling annual SaaS subscriptions to Fortune 500 buyers.

Ownership category

akta.pro rank

Product category

Enterprise AI Workflow Automation Software

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

Keywords

• Enterprise AI agents
• Workflow automation software
• IT service desk automation
• Autonomous AI workers
• HR operations automation

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Software-as-a-service subscription model with Subscription Fees paid per Order Form. Support Services included during Subscription Term. Additional Professional Services (installation, deployment, customization, integration, training) available at additional cost per Statement of Work. Trial Period offered up to 3 months before subscription commencement.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

ai.work sells an AI Worker Platform composed of the AI Worker OS orchestration layer and a fleet of domain-trained AI Workers that autonomously execute enterprise service workflows across IT, HR, Finance, Legal, Procurement, Travel, and Operations. The flagship product is Henry, a specialized AI Worker for IT operations that handles distribution list management, app access provisioning, password resets, employee onboarding, license cleanup, and computer troubleshooting end-to-end across 40+ integrated enterprise systems. The platform is sold as a SaaS subscription with custom pricing per Order Form, supported by Professional Services for deployment and integration.

Product overview

ai.work is an AI Worker Platform with autonomous, policy-aware agents that automate and handle busywork behind IT, HR, Finance, Legal, Procurement, Travel, and Operations teams. The platform is built on AI Worker OS as the core orchestration layer, with specialized AI Workers like Henry for IT, and multiple modules including Co-Pilot (plain language command interface), Learning (captures work as reusable skills), Agentic Automation (runs skills autonomously under policy), and Helpdesk (employee-facing conversational interface). AI Workers execute multi-agent orchestration through complex workflows across the enterprise tech stack from request to resolution, while learning from every interaction. The platform integrates with 40+ enterprise applications including ServiceNow, Slack, Teams, Okta, and Workday.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Worker OS The core platform for running AI Workers at scale, providing multi-agent orchestration, continuous learning from real work, policy-aware automation with human-in-the-loop approvals, and governance, security, and observability across the enterprise stack. Designed for enterprise IT, HR, Finance, Legal, Procurement, Travel, and Operations teams that need to deploy autonomous AI Workers safely at scale.
• Henry - AI Worker for IT The first specialized AI Worker for IT, a pre-trained autonomous agent that handles core IT service desk work including distribution list management, app access provisioning based on policy, Active Directory password resets, Microsoft 365 license cleanup, employee IT onboarding, ticket enrichment, temporary admin access, and computer troubleshooting across ServiceNow, Okta, Azure AD, Slack, Teams, Google Workspace, Salesforce, and 40+ enterprise apps. Designed for enterprise IT departments and Fortune 500 IT operations.

Quantifiable outcome

• 60% reduction in Mean Time to Resolution
• +5 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration48 records

AI capability7 records

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Moveworks: Moveworks is the leading AI agent platform for IT and HR service desks, using LLMs to autonomously resolve employee requests across enterprise systems — the most direct head-to-head competitor to ai.work's Henry AI Worker.
• Aisera: Aisera provides an AI agent platform for IT, HR, customer service, and operations with multi-agent orchestration and a domain-trained agent library, competing with ai.work across the same internal service workflows.
• Kore.ai: Kore.ai offers an enterprise AI agent platform with multi-agent orchestration, agent builder tools, and prebuilt agents for IT and HR — directly comparable to ai.work's AI Worker OS architecture.
• Freshworks (Freddy AI): Freshworks' Freddy AI adds autonomous agent capabilities to Freshservice (ITSM) and Freshworks HR suites, competing with ai.work's Henry and the broader AI Worker lineup in the mid-market and enterprise.
• Espressive: Espressive's Barista platform delivers an AI agent for employee self-service across IT, HR, and facilities, overlapping directly with ai.work's Helpdesk and domain-trained AI Workers.

Broad incumbents

• ServiceNow (NowAssist): ServiceNow is the dominant ITSM platform that ai.work integrates with (and competes against for IT agent mind-share) via its NowAssist generative-AI agents bundled into the Now Platform.
• Microsoft Copilot for Service: Microsoft bundles Copilot capabilities into M365, Teams, and Dynamics that overlap with ai.work's Helpdesk and AI Worker offerings for IT/HR, and competes for the same enterprise AI budget.
• Salesforce Agentforce / Einstein: Salesforce's Agentforce platform delivers autonomous AI agents across sales, service, and back-office workflows, competing with ai.work for enterprise agentic-AI spend and integrating with many of the same systems.

Emerging players

• Rezolve.ai: Rezolve.ai provides a generative-AI service desk platform focused on IT and HR with Microsoft Teams-native deployment, an emerging player with partial overlap to ai.work's Helpdesk and Henry offerings.
• Yellow.ai: Yellow.ai offers an enterprise agent platform spanning customer service, HR, and IT workflows with multi-LLM orchestration — thematically adjacent to ai.work's multi-agent AI Worker OS approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ai.work