SightCall
SightCall provides an enterprise visual assistance platform combining live video, augmented reality, and AI to enable remote expert support, field service, insurance claims, and telehealth workflows for 200+ large enterprise customers across insurance, manufacturing, healthcare, and telecom.
- Company typePrivate
- Founded2013
- HeadquartersRedwood City, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SightCall does
SightCall is a San Francisco-headquartered (with Paris origins) enterprise software company that provides a visual assistance platform combining live video, augmented reality, and AI. Its VISION Platform is built around three core modules: Remote Visual Support (live two-way video with AR annotations, screen sharing, and mobile tools), Insights (AI-powered analytics over service session data to surface resolution patterns, escalation drivers, and recurring issues), and Xpert Knowledge (automated capture of expert service interactions into structured, reusable multimedia tutorials). Additional capabilities include proprietary computer vision (Visual AI / Instant Visual Recognition), SightCall Snap for asynchronous low-bandwidth evidence collection, and a December 2025 integration with Google Cloud's Gemini Live API for real-time generative conversational AI.
The company serves more than 200 enterprise customers across field service, customer service, insurance, and telehealth verticals, with documented deployments at Allianz, AXA, Generali, Chubb, Sony, Whirlpool, Canon, Kraft Heinz, GE Healthcare, Apria Healthcare, Boston Scientific, iFit, Deutsche Telekom, Valeo, Koenig & Bauer, and WashTec. SightCall distributes through direct enterprise sales plus channel partnerships and marketplace listings across NICE CXexchange, Salesforce AppExchange, ServiceNow Store, Microsoft AppSource, Genesys AppFoundry, and a powered-by relationship with Five9. NICE additionally acts as a DevOne strategic reseller.
The business operates on a subscription/enterprise licensing SaaS model with quote-based pricing, and is privately held with $54.4M cumulative funding across a 2011 seed, 2015 Series A, and a 2021 $42M Series B led by InfraVia Capital Partners with Bpifrance. The company maintains offices in San Francisco and Paris, with operating geographies spanning North America, ten European markets, Australia, and Japan.
SightCall firmographics
Firmographics- Name
- SightCall
- Legal name
- SightCall
- Website
- https://sightcall.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SightCall provides an enterprise visual assistance platform combining live video, augmented reality, and AI to enable remote expert support, field service, insurance claims, and telehealth workflows for 200+ large enterprise customers across insurance, manufacturing, healthcare, and telecom.
- Ownership category
- akta.pro rank
SightCall industry classification
Industry- Product category
- Visual Assistance and Remote Support Software
- akta.pro primary industry
- Object Detection & Tracking (HDAAAEAB)
- akta.pro secondary industry
- Low Vision & Assistive Vision Devices (Magnifiers, Electronic Video Magnifiers, Wearable Vision Aids) (HLAHAJAN)
Keywords
Where SightCall is headquartered
LocationHeadquarters
- HQ city
- Redwood City
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
SightCall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Subscription-based SaaS model for the VISION platform providing remote visual support, AI insights, and knowledge capture capabilities
- Platform Licensing: Enterprise licensing for embedded deployments within partner ecosystems and custom integrations
Go-to-market motion3 records
Distribution channels7 records
Marketing channels7 records
SightCall product offering
Product offeringCore offering
SightCall sells the VISION Platform, an enterprise SaaS for live remote visual assistance that combines live video, augmented reality annotations, computer vision, and AI-powered analytics and knowledge capture. It enables experts, field technicians, and contact center agents to see and guide remote users in real time, with native integrations into CCaaS, CRM, FSM, and ITSM platforms, and is offered across Field Service, Customer Service, Insurance, and Telehealth verticals.
Product overview
SightCall offers the VISION Platform, an all-in-one visual service solution comprising three core product modules: Remote Visual Support (for live video with AR annotations and screen sharing), Insights (AI-powered analytics for service efficiency), and Xpert Knowledge (AI-powered knowledge capture for creating reusable tutorials). The platform includes Visual AI for computer vision-based equipment identification, SightCall Snap for asynchronous evidence collection, and integrates with Google's Gemini Live API for real-time conversational AI. SightCall serves multiple industry verticals including Field Service, Customer Service, Insurance, and Telehealth, each built on the core VISION Platform architecture.
Differentiator
Problem solved
Functional benefit
Brands
- VISION Platform: All-in-one visual service solution platform that includes Remote Visual Support, Insights, and Xpert Knowledge for enterprise service teams.
- Xpert Knowledge™
Products and services
- VISION Platform An all-in-one visual service platform that brings together remote visual support, real-time AI insights, and automated knowledge capture to help enterprise service teams resolve issues faster and scale expertise.
- Remote Visual Support Connects experts, technicians, and customers through live video with augmented reality annotations, screen sharing, and mobile tools to reduce site visits and resolve issues faster from anywhere.
- Insights AI-powered analytics solution that analyzes SightCall support sessions to identify service efficiency trends, recurring issues, escalation patterns, dispatch drivers, and knowledge gaps for faster decision-making by service leaders.
- Xpert Knowledge AI-powered knowledge capture solution that automatically turns service interactions into structured, reusable tutorials, guided workflows, and multimedia assets that scale service knowledge across organizations.
- Field Service Solutions Enterprise-grade remote visual assistance solution for field technicians enabling real-time video collaboration, augmented reality guidance, and AI-driven visual intelligence to reduce truck rolls and improve first-time fix rates.
- Customer Service Solutions Contact center visual assistance enabling agents and customers to collaborate via live video, AR guidance, and AI-powered visual tools to see exactly what customers see and resolve issues on first contact.
- Insurance Solutions Remote visual claims assessment solution enabling adjusters to conduct real-time remote assessments using secure HD video, geolocation data, and AI-assisted evidence capture for faster claim processing.
- Telehealth Solutions HIPAA-compliant video communication software with AR-enhanced guidance and real-time collaboration tools for virtual care, enabling providers to deliver personalized, visual care for remote procedures and medical device support.
Quantifiable outcome
- 58% reduction in time to repair on site
- +9 more outcomes
Companies that use SightCall
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles4 records
SightCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
AI capability12 records
Feature7 records
SightCall partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship, core and minor.
- NICEflagshipNICE is a DevOne partner and strategic reseller of SightCall. SightCall is listed on NICE CXexchange and integrated natively into NICE CXone workflows. NICE CXone customers can access SightCall visual assistance directly from the contact center platform.
- Five9coreFive9 Video Engagement is powered by SightCall. SightCall provides the underlying video technology for Five9's video engagement capabilities within their contact center platform.
- GenesyscoreSightCall is available on the Genesys AppFoundry for Genesys Cloud CX customers, enabling visual support integration directly within Genesys contact center workflows.
- SalesforcecoreSightCall integrates with Salesforce Service Cloud, Field Service Lightning, Health Cloud, and Government Cloud. Agents can initiate visual sessions directly from Salesforce case files.
- Google GeminicoreGemini Live API integration with SightCall enables real-time, human-like AI conversation within service workflows. Gemini Live API is generally available on Vertex AI and used by SightCall for instant intelligence in service interactions.
- ServiceNowcoreSightCall for ServiceNow integrates directly into ServiceNow console, enabling live video calls from open cases with AR and AI tools for field technicians.
- Microsoft Dynamics 365coreSightCall for Microsoft Dynamics 365 combines visual support with Dynamics 365, enabling remote experts to guide customers using live video, AR, and AI technology.
- AccentureminorAccenture is a global professional services company that implements SightCall solutions for enterprise customers.
Scale indicators14 records
Recent moves4 records
Expansion highlights6 records
SightCall competitors and assessment
Company assessmentDirect peers
- TeamViewer: TeamViewer's TeamViewer Pilot and Frontline products offer AR-annotated live remote visual support for enterprise field service and customer support — directly competing with SightCall's core offering across similar use cases and verticals.
- Librestream: Librestream's Onsight platform delivers remote video collaboration and AR assistance for industrial and field service technicians, targeting manufacturers and energy operators with a directly comparable product to SightCall's Remote Visual Support.
- XMReality: XMReality provides AR-based remote guidance for industrial customers, with overlapping customer profiles in manufacturing and field service and similar live video + annotation technology to SightCall.
- Scope AR: Scope AR's WorkLink and Remote AR products deliver AR-annotated remote assistance and step-by-step guided workflows for enterprise technicians, directly overlapping SightCall's Remote Visual Support and Xpert Knowledge offerings.
- Help Lightning: Help Lightning offers merged-reality remote visual assistance for field service, manufacturing, and healthcare, providing a directly comparable live video + AR solution to SightCall for technician enablement.
- GoTo (LogMeIn Rescue): GoTo's Rescue and RescueLens products provide remote support with visual session capabilities targeting IT support, customer service, and field service, positioning as a direct competitor to SightCall's enterprise visual assistance use cases.
Broad incumbents
- Microsoft Dynamics 365 Remote Assist: Microsoft's Dynamics 365 Remote Assist (and HoloLens-based tools) provide AR-annotated remote assistance natively within the Microsoft ecosystem, competing with SightCall's Microsoft Dynamics 365 integration from inside the same platform.
- Cisco Webex Expert on Demand: Cisco's Webex Expert on Demand delivers AR-assisted remote expert support as part of its broader collaboration platform, offering overlapping visual-assistance capabilities for enterprise customer service as a broad incumbent.
- PTC (Vuforia): PTC's Vuforia AR platform and broader CAD/PLM portfolio provide AR-based field service and industrial solutions that overlap with SightCall's remote visual assistance, particularly in manufacturing and asset-heavy enterprises.
Emerging players
- Caregility: Caregility offers HIPAA-compliant telehealth video and virtual care solutions, directly comparable to SightCall's Telehealth Solutions vertical and competing for the same healthcare provider and medical-device support use cases.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
SightCall social profiles
Digital presenceSightCall compliance and trust
Trust signalCompliance4 records
SightCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
SightCall leadership team
Management profileNumber of profiles
Profiles4 records
SightCall funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SightCall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SightCall
What does SightCall do?
SightCall sells the VISION Platform, an enterprise SaaS for live remote visual assistance that combines live video, augmented reality annotations, computer vision, and AI-powered analytics and knowledge capture. It enables experts, field technicians, and contact center agents to see and guide remote users in real time, with native integrations into CCaaS, CRM, FSM, and ITSM platforms, and is offered across Field Service, Customer Service, Insurance, and Telehealth verticals.
Is SightCall a public or private company?
SightCall is a private company. It is classified as venture growth investor backed and is currently operating.
When was SightCall founded?
SightCall was founded in 2013. It employs 51 to 100 people.
Where is SightCall based?
SightCall is headquartered in Redwood City, United States, in the North America region.
How does SightCall make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are platform Licensing.
Who are SightCall's main competitors?
Direct peers on record are TeamViewer, Librestream, XMReality, Scope AR, Help Lightning and GoTo (LogMeIn Rescue). Broad incumbents are Microsoft Dynamics 365 Remote Assist, Cisco Webex Expert on Demand and PTC (Vuforia). Caregility is listed as an emerging player.
Does SightCall have an API?
Yes. SightCall integrates with Google's Gemini Live API, powered by the Gemini 2.5 Flash Native Audio model, which is generally available on Vertex AI. This integration enables real-time multimodal conversational AI with voice, vision, and text capabilities for enterprise customers, designed for low-latency, human-like interactions. SightCall uses this API for applications ranging from customer support and loan processing to healthcare assistance and sales agents. Developer documentation is at docs.cloud.google.com/vertex-ai/generative-ai/docs/live-api.
What industry is SightCall in?
SightCall's product category is Visual Assistance and Remote Support Software. Its primary akta.pro industry code is HDAAAEAB, Object Detection & Tracking, with a secondary code of HLAHAJAN, Low Vision & Assistive Vision Devices (Magnifiers, Electronic Video Magnifiers, Wearable Vision Aids).