What Connect and Heal does

Connect and Heal Primary Care Pvt. Ltd. (operating as Connect & Heal) is an Indian health tech company founded in 2015 and headquartered in Bengaluru, Karnataka. It operates a 360° digital healthcare platform delivering online consultations across 30+ medical specialties, in-clinic consultations through a network of six hospital partners (Apollo, Cloudnine, Fortis, Max Healthcare, Manipal, and Rainbow Children's), at-home lab tests with personalized SMART video reports, vaccination booking, chronic condition management programs (diabetes, heart, weight, blood pressure, nutrition), and fitness/gym access. The company serves three primary customer segments: employers and corporates (offering healthcare as an opt-in employee benefit), insurers and health plans (delivering cashless and coordinated care), and direct consumers via its iOS/Android apps and website.

The underlying technology is a multi-tenant healthcare coordination platform combining self-service booking, electronic health records, prescription delivery logistics, and referral management into partner hospital networks. Service-level claims of 90-second doctor connection and 15-minute prescription delivery indicate operational emphasis on response time rather than disclosed AI automation. The platform integrates electronic health records with lab results storage and continuity-of-care features, and content surfaces include blogs, podcasts, and mindfulness media to support top-of-funnel engagement.

The business model operates on three revenue streams: individual annual subscription plans, voucher-based one-time service purchases (non-transferable with expiration dates), and B2B2C enterprise contracts with corporates and insurers priced on a customized annual subscription basis. Employer bears cost for employee benefit packages. Refund terms include a 10-day window post-purchase, with a Rs. 700 or 10% (whichever is higher) cancellation fee thereafter and no refund if benefits were already availed. The company has raised approximately $17M across disclosed rounds, most recently ~$6M in May 2025 from GSE Trust, Quaternary Group, and Tradeview Capital.

Name

Connect and Heal

Legal name

Connect and Heal Primary Care Pvt. Ltd.

Website

https://connectandheal.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Connect and Heal is an Indian health tech company operating a 360° digital healthcare platform that delivers online consultations, lab tests, in-clinic referrals, vaccinations, and condition management to individual consumers, employer-sponsored employee benefit programs, insurers, and health plan members.

Ownership category

akta.pro rank

Product category

Digital Healthcare Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (621610), Other Ambulatory Health Care Services (6219), All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Digital health platform
• Online doctor consultation
• Corporate wellness programs
• Lab diagnostics services
• Condition management programs

Headquarters

HQ city

Bengaluru

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Plans: Individual and corporate subscription plans offering comprehensive healthcare benefits including unlimited consultations, lab tests, and wellness services. Subscribers receive vouchers and welcome kits.
2. Voucher-based Services: Individual service vouchers that can be redeemed for consultations, lab tests, vaccinations, and other healthcare services. Vouchers are non-transferable and have expiration dates.
3. B2B2C Enterprise Contracts: Corporate wellness programs offered as employer opt-in benefits. Services include online consultations, in-clinic consultations, lab tests, and condition management provided to employees through corporate partnerships.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Connect and Heal operates a 360-degree digital healthcare platform offering online and in-clinic doctor consultations, lab tests, vaccinations, condition management programs, medicine delivery, and fitness services. The platform serves individual consumers directly through its app and website, and partners with corporates, insurers, health plans, and hospital networks to deliver healthcare access as employee benefits or covered services.

Product overview

Connect & Heal is a 360° healthcare platform offering a unified ecosystem of interconnected services: Online Consultation (24x7 doctor access with 30+ specialties), In-Clinic Consultation (booking at partner hospitals), Lab Tests (at-home collection with SMART reports), Vaccination, Condition Management programs (Diabetes, Heart, Weight, Blood Pressure, Nutrition), and fitness services. The platform serves corporates, insurers, and health plans, providing end-to-end healthcare access through web and mobile applications.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Consultation 24x7 access to licensed doctors for video or audio consultations covering 30+ specialties including General Physician, Paediatrician, Dermatologist, Gynaecologist, Nutritionist, and Orthopaedist. Users can connect with a doctor within 90 seconds and receive prescriptions delivered within 15 minutes.
• In-Clinic Consultation Scheduling service for in-person doctor consultations at partner hospitals and clinics. Users select location and doctor, book appointments, and visit the facility. Partners include Apollo Hospital, Cloudnine Hospital, Fortis Hospital, Max Healthcare, Manipal Hospital, and Rainbow Children's Hospital.
• Lab Tests Diagnostic lab testing with at-home sample collection by trained technicians. Offers health checkup packages tailored by demographics (For Men, For Women, LGBTQ+, Silver Senior) and conditions (Cancer Screening). Generates SMART lab reports with personalized health insights explained in video format by healthcare professionals.
• Vaccination Vaccination services covering pediatric vaccines, adult vaccines, flu vaccines, and travel vaccines. Users can browse and book vaccinations based on their needs.
• Condition Management Tailored care programs for chronic health conditions including Diabetes Control, Healthy Heart, Weight Loss, Managing Blood Pressure, Child Nutrition, and Pregnancy Nutrition. Programs combine medical monitoring with nutrition and lifestyle guidance.
• Gym/Fitness Access to premium gyms and fitness centers offering dance classes, gym workouts, combat sports, and yoga classes. Users can browse and book fitness activities.

Quantifiable outcome

• 90-second doctor connection time for instant consultations
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Apollo HospitalcoreStrategic or Co-development PartnerApollo Hospital is a hospital partner enabling CNH users to book in-clinic consultations with specialists. CNH facilitates referral management and seamless patient experience for consultations requiring in-person care at Apollo facilities across India.
• Cloudnine HospitalcoreStrategic or Co-development PartnerCloudnine Hospital partners with CNH for maternity and childcare consultations. The partnership provides CNH users access to Cloudnine's specialist services for prenatal care, pediatric services, and related healthcare needs.
• Fortis HospitalcoreStrategic or Co-development PartnerFortis Hospital is a multi-specialty hospital partner enabling CNH users to access a wide range of medical specialties through in-clinic consultations referred through the CNH platform.
• Max HealthcarecoreStrategic or Co-development PartnerMax Healthcare partners with CNH to provide comprehensive healthcare services to CNH users requiring in-person consultations, diagnostics, and treatments available at Max facilities.
• Manipal HospitalcoreStrategic or Co-development PartnerManipal Hospital is a partner hospital providing CNH users access to specialty medical care through the CNH platform's in-clinic consultation booking system.
• Rainbow Children's HospitalcoreStrategic or Co-development PartnerRainbow Children's Hospital partners with CNH to provide specialized pediatric healthcare services to CNH users, including consultations, vaccinations, and child health management programs.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MFine: MFine provides online doctor consultations and at-home diagnostic services with corporate and insurer partnerships in India — overlapping with CNH on tele-consultation, lab tests, and B2B2C distribution.
• MediBuddy: MediBuddy is a B2B2C digital health platform with strong corporate wellness and insurance partnerships, offering online consultations, lab tests, and condition management — the closest direct comp to CNH's employer-sponsored benefits motion.
• Practo: Practo is India's leading digital healthcare platform offering online doctor consultations, in-clinic appointment booking, and lab tests — closely mirroring CNH's 360-degree care navigation model with both consumer and enterprise/employer GTM.
• Tata 1mg: Tata 1mg is an integrated digital health platform offering medicine delivery, online consultations, and lab tests across India — comparable to CNH in scope and target customer segments, with deeper pharmacy and diagnostics scale.
• PharmEasy: PharmEasy is an Indian digital health platform combining medicine delivery with diagnostic lab services — comparable to CNH's pharmacy and lab offerings, though with stronger consumer D2C scale and a different corporate strategy.

Emerging players

• HealthifyMe: HealthifyMe is an Indian digital wellness platform focused on nutrition, weight loss, and chronic condition coaching — overlapping with CNH's condition management programs and fitness offerings, particularly relevant for employer wellness buyers.
• Cult.fit: Cult.fit offers gym access, fitness classes, and online consultations across India — directly comparable to CNH's gym/fitness service line and a competitor for corporate wellness budgets targeting preventive health.

Broad incumbents

• Apollo 24/7: Apollo 24/7 is Apollo Hospitals' digital platform offering online consultations, medicine delivery, and lab tests — a broad incumbent that overlaps CNH's services but is backed by Apollo's own hospital network and brand.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect and Heal