Zoom

What Zoom does

Zoom Communications, Inc. is a publicly traded (NASDAQ: ZM) AI-first communications and collaboration platform headquartered in San Jose, California, founded in 2011 by Eric Yuan and IPO'd on NASDAQ in April 2019. The company's core offering, Zoom Workplace, unifies Meetings, Chat, Phone, Mail and Calendar, Scheduler, Whiteboard, and Clips under a single subscription platform, augmented by specialised business services including Zoom Contact Center (CCaaS), Zoom Webinars and Events, Zoom Revenue Accelerator, and the acquired brands Workvivo (employee experience, 2023 acquisition), Bonsai (small business management, 2025), and BrightHire (AI interview intelligence, 2025).

The technology stack is built around a federated multi-model AI architecture that combines Anthropic Claude and OpenAI models to power ZoomMate (an agentic AI teammate launched June 2026 at $20/user/month), My Notes (cross-platform AI note taker), the AI Productivity Suite (Canvas, Slides, Sheets, Paper at $10/user/month), AI Companion (included free with Workplace), and Zoom Virtual Agent with Agent Architect and outcome-based pricing. The platform supports the Model Context Protocol (MCP) with connectors into Salesforce, ServiceNow, Workday, Atlassian, Google, Microsoft, Oracle, and Slack, positioning Zoom as an orchestration layer for enterprise AI agents.

Zoom monetises primarily through per-user subscription tiers (Basic free, Pro $14.16-$16.99/user/month, Business $21.99/user/month) supplemented by AI attach products, outcome-based pricing in Virtual Agent, channel-led distribution via Redington in India, Zoom Experience Centers for enterprise, and self-serve online purchasing for SMBs and consumers. Q1 FY2027 (quarter ending April 30, 2026) revenue was $1.24B, up 5.5% YoY, with enterprise representing 61% of revenue ($755.7M, up 7.2% YoY). Full-year FY2027 guidance was raised to $5.08-5.09B. The company runs at 77% gross margin and 41.1% non-GAAP operating margin and holds $7.8B in cash, with $1.6B remaining under its share repurchase authorisation.

Name

Zoom

Legal name

Zoom Communications, Inc.

Website

https://zoom.com

Company type

Public

Founded year

2011

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Zoom Communications is a publicly traded AI-first collaboration platform serving enterprises, SMBs, and consumers through Zoom Workplace (meetings, chat, phone, mail), Contact Center, and ZoomMate agentic AI, monetised via per-seat subscriptions and outcome-based AI pricing.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS) / Cloud Collaboration Platform

NAICS

All Other Telecommunications (51781), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Video Conferencing & Webinars (BPAMAMAB), Billing, Payments & Account Administration Centers (BPAAAAAF), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Video conferencing platform
• Unified communications as a service
• Cloud contact center software
• AI collaboration assistant
• Enterprise collaboration platform

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Enterprise Subscriptions: Zoom Workplace and Zoom Phone subscriptions sold on per-user, per-month basis to enterprise customers. Enterprise revenue reached $755.7 million in Q1 FY2027, up 7.2% year-over-year, now comprising 61% of total revenue.
2. ZoomMate Premium: AI teammate product at $20 per user per month with AI credits included, representing new usage-based AI monetization layer on top of base subscriptions.
3. AI Productivity Suite Add-on: Companion AI Productivity Suite available for $10 per user per month, including Zoom Canvas, Slides, Sheets, and Paper.
4. Outcome-based AI Pricing: New pricing model for Zoom Virtual Agent where charges are tied to resolved interactions rather than conventional billing, shifting toward performance-based AI monetization.
5. Online/B2C Subscriptions: Self-serve online subscriptions for SMB and individual users with monthly or annual billing. Basic tier is free; Pro starts at $14.16/user/month.
6. Professional Services & Hardware: Implementation support, training, and hardware products for enterprise deployments.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels12 records

Core offering

Zoom Communications provides an AI-first work platform (Zoom Workplace) that unifies video meetings, team chat, cloud phone (Zoom Phone), email/calendar, whiteboard, scheduler, and clips, sold primarily on a per-user subscription basis across Basic, Pro, Business, and Enterprise tiers. Beyond collaboration, the company sells Zoom Contact Center (CCaaS), Zoom Webinars & Events, conversation-intelligence (Revenue Accelerator), employee-experience (Workvivo), small-business management (Bonsai), interview intelligence (BrightHire), and AI add-ons such as ZoomMate, My Notes, and the AI Productivity Suite. Revenue is generated from per-seat monthly/annual subscriptions, hardware (Zoom Rooms appliances), and professional services including training, implementation, and integration support.

Product overview

Zoom operates as a comprehensive AI-first work platform organized around Zoom Workplace (the core unified platform) supplemented by specialized business services and AI products. The platform integrates core collaboration tools (Meetings, Chat, Phone, Mail/Calendar, Scheduler, Whiteboard, Clips) with business services (Contact Center, Virtual Agent, Webinars, Revenue Accelerator, Bonsai, BrightHire, Workvivo) and AI offerings (ZoomMate, My Notes, AI Productivity Suite, AI Companion). Zoom has pursued an aggressive acquisition strategy, adding Workvivo (2023, $220M) for employee experience, Bonsai (2025 announced) for small business management, and BrightHire (2025) for AI recruiting. The developer ecosystem offers Video SDK, Meeting SDK, Co-Browse, and APIs supporting Model Context Protocol with Anthropic Claude and OpenAI integrations.

Differentiator

Problem solved

Functional benefit

Brands

• Zoom Workplace: AI-first work platform combining communication and collaboration tools including Meetings, Chat, Phone, Mail, Calendar, Whiteboard, and Clips
• ZoomMate
• Zoom AI Companion
• My Notes
• Workvivo
• Bonsai
• BrightHire
• Zoom Virtual Agent
• Zoom Contact Center
• Zoom Phone
• Zoom Scheduler
• Zoom Whiteboard
• Zoom Clips
• Zoom Canvas
• Zoom Slides
• Zoom Sheets
• Zoom Revenue Accelerator
• Zoom Webinars & Events

Products and services

• Zoom Workplace

Quantifiable outcome

• 30% billing deflection within three months of deploying AI virtual agent
• +8 more outcomes

Named customers17 records

Segments10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability16 records

Feature10 records

Partnerships

16 partnerships are on record, tiered regional, core and minor.

• center3regionalTechnology or Integration · 9 June 2026Saudi Arabian carrier-neutral facility hosting Zoom's new data center, part of $75 million investment commitment for regional infrastructure expansion.
• Redington LimitedregionalChannel Partner/ Reseller/ Distributor · 4 June 2026Distribution partnership giving Redington rights to distribute Zoom's AI-powered collaboration and CX portfolio across India through Redington's reseller ecosystem.
• SalesforcecoreTechnology or Integration · 15 May 2026Deep integration between Zoom and Salesforce across multiple products including Zoom Events, Zoom Webinars, Zoom Phone with Salesforce integration, and Zoom AI Companion MCP capabilities.
• MicrosoftcoreTechnology or Integration · 15 May 2026Zoom integrates with Microsoft 365, Teams (interop), and Azure. Zoom Workplace competes with Microsoft Teams while maintaining interoperability.
• GooglecoreTechnology or Integration · 15 May 2026Zoom integrates with Google Workspace, Google Meet (interop), Google Drive. Google Beam 3D telepresence exploring partnerships with Zoom for expanded user options.
• Jira/AtlassiancoreTechnology or Integration · 15 May 2026Zoom integrates with Atlassian Jira and other tools for task management and project tracking workflows, including Whiteboard integrations.
• WorkdaycoreTechnology or Integration · 15 May 2026Zoom integrates with Workday for HR and financial management workflows, part of Zoom's enterprise system integrations for ZoomMate.
• Slack/SalesforcecoreTechnology or Integration · 15 May 2026Zoom integrates with Slack for team communication and collaboration workflows as part of ZoomMate enterprise integrations.
• OraclecoreTechnology or Integration · 15 May 2026Zoom integrates with Oracle Cloud applications for enterprise resource planning and business workflows.
• ServiceNowcoreTechnology or Integration · 6 May 2026ServiceNow named Zoom as an early MCP Registry partner for AI agent governance, with Zoom providing enterprise governance for AI agents. Deep integration enables agentic search across platforms.
• BonsaicoreStrategic or Co-development Partner · 1 November 2025Zoom acquiring Bonsai (expected to finalize by end of 2025) to integrate small business management capabilities including CRM, proposals, contracts, invoicing, and client portal into Zoom's ecosystem.
• BrightHirecoreStrategic or Co-development Partner · 1 November 2025Zoom acquiring BrightHire to add AI-powered interview intelligence capabilities for hiring, including automated notes, structured interviews, and fraud detection for job candidates.
• OpenAIcoreTechnology or Integration · 1 June 2025Integration partnership where Zoom uses OpenAI models alongside Anthropic in its federated multi-model AI approach. Zoom also released an OpenAI Codex connector plugin for MCP capabilities.
• Anthropic PBCcoreStrategic or Co-development Partner · 1 May 2023Strategic AI partnership where Zoom uses Anthropic's Claude models in its AI products including Zoom AI Companion and ZoomMate. Zoom invested $51 million in Anthropic in May 2023, with the stake now valued at approximately $1.27 billion. Anthropic models power Zoom's federated AI architecture.
• Workvivo LimitedcoreStrategic or Co-development Partner · 1 January 2021Acquired for approximately $220 million in April 2023. Workvivo is an employee experience platform now branded 'Workvivo by Zoom' serving 10+ million users across 1,300+ organizations. Workvivo HQ launched as AI-native digital headquarters platform.
• American Express Global Business Travel (GBT)minorStrategic or Co-development Partner · 1 January 2021Zoom invested in GBT as part of strategic focus on business travel and enterprise communications expansion.

Scale indicators20 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Microsoft Teams: Microsoft Teams is Zoom's primary direct competitor in video meetings, chat, and voice, deeply bundled with Microsoft 365. Both vendors compete for the same enterprise collaboration wallet while maintaining interoperability, making Teams the single most important competitive benchmark for Zoom.
• Cisco Webex: Cisco Webex competes head-on with Zoom across meetings, webinars, calling (UCaaS), and contact center (CCaaS), and is similarly recognized as a Gartner Magic Quadrant Leader in UCaaS. Cisco's hardware-integrated room systems and enterprise installed base make it one of Zoom's closest large-enterprise comparables.
• Google Meet: Google Meet is bundled with Google Workspace and competes directly with Zoom Meetings across enterprise and education segments. Like Teams, it pressures Zoom on pricing and bundling while forcing continued interoperability investment.
• RingCentral: RingCentral is a pure-play UCaaS competitor with overlapping products in cloud phone, messaging, video, and contact center. It targets the same SMB and mid-market segments as Zoom Phone and provides a direct financial comparable for Zoom's UCaaS business.
• 8x8: 8x8 is a UCaaS and CCaaS provider competing with both Zoom Phone and Zoom Contact Center, particularly in mid-market and international segments. Its XCaaS platform bundles voice, video, chat, and contact center in a manner closely comparable to Zoom Workplace plus Zoom Contact Center.
• Five9: Five9 is a leading cloud CCaaS vendor and the most direct competitor to Zoom Contact Center and Zoom Virtual Agent. It is the primary financial and product benchmark for Zoom's expanding customer experience business.
• Genesys: Genesys is a global CCaaS and CX platform competitor with deeper enterprise and large-scale deployments than Zoom Contact Center. Zoom hired its former channel leader (Arijit Dey) from Genesys, underscoring the competitive overlap.
• Dialpad: Dialpad provides AI-native UCaaS and CCaaS, competing with Zoom Phone, Zoom Workplace, and Zoom Virtual Agent across SMB and mid-market. Its AI-first positioning makes it a particularly close comparable for Zoom's AI-driven roadmap.
• Vonage (Ericsson): Vonage's UCaaS and CCaaS portfolio, now part of Ericsson, competes with Zoom Phone and Zoom Contact Center across global enterprises and CPaaS-adjacent use cases. It is a relevant peer for international and API-driven communications expansion.

Emerging players

• Slack (Salesforce): Slack competes with Zoom Chat within the same enterprise communication workflow, while Zoom Workplace and Slack increasingly overlap as Salesforce and Zoom deepen mutual integrations. Slack's channel-based messaging focus and Salesforce distribution make it a partial but meaningful competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Zoom
• YouTubeyoutube.com/zoommeetings
• Facebookfacebook.com/zoom
• LinkedInlinkedin.com/company/zoom
• Instagraminstagram.com/zoom

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries5 records

Funding overview

Funding rounds10 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A8 records

Investments28 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zoom