Behavioral Signals
- Company typePrivate
- Founded2016
- HeadquartersLos Angeles, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Behavioral Signals does
Behavioral Signal Technologies, Inc. (operating as Behavioral Signals) is a Los Angeles-based voice AI company founded in 2016 by Shri Narayanan (Chief Scientist, founding director of USC's Signal Analysis and Interpretation Laboratory) and Alex Potamianos (CTO). The company builds proprietary Behavioral Signal Processing (BSP) technology that analyzes voice to extract emotional and behavioral insights across 75 dimensions — including speaking rate, tone variation, pause patterns, intonation, arousal, engagement, and intent — using deep learning, NLP, and transformer-based models. Its core commercial products are PAIR Conversations (Personalized Agent Intelligent Routing) for real-time agent-customer matching in call centers, sales, and collections environments, and a behavioral-mapping Deepfake Speech Detection platform differentiated by analyzing speaker-specific behavioral signatures rather than circumventable vocal biomarkers. Supporting products include the Oliver API (production-grade emotion/behavior metrics for third-party integration), AI Labs, and a Defense & Intelligence vertical.
The company operates an API-first go-to-market combined with direct enterprise sales, targeting financial institutions (collections, debt restructuring, NPL management), call centers and BPOs (intelligent routing, agent performance scoring, QA automation), and government/defense agencies (deepfake detection, threat assessment). Revenue is generated through SaaS/API subscriptions, enterprise licenses (on-premises or cloud), and technology licensing via OEM integrations with Genesys, Uniphore, Talkdesk, Genpact, and ACA International. Pricing is quote-based with annual billing, supported by SOC 2 Type II certification, GDPR compliance, and on-premises deployment options for regulated and government buyers. R&D and ML engineering are concentrated in Athens, Greece, with a team of approximately 25 employees across both geographies. Notable customers include a 653-location European bank, a European Power Corporation, a BPO organization, and U.S. government agencies accessed through In-Q-Tel investment and Carahsoft distribution; recent expansions include a RAINCLOUD DEFENSE partnership for the UAE market and appointment of retired four-star General John W. Nicholson Jr. to lead National Security strategy.
Behavioral Signals firmographics
Firmographics- Name
- Behavioral Signals
- Legal name
- Behavioral Signal Technologies, Inc.
- Website
- https://behavioralsignals.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Behavioral Signals industry classification
Industry- Product category
- Voice AI / Emotion Recognition Software
- NAICS
- Advertising Agencies (541810)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where Behavioral Signals is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Behavioral Signals business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- API Licensing / SaaS Subscription: Behavioral Signals offers cloud-based API access (Oliver API) for emotion and behavioral analysis, likely on a subscription or usage-based model. The platform supports real-time and batch processing with flexible deployment options.
- Enterprise Software Licenses: Direct enterprise sales of PAIR (Personalized Agent Intelligent Routing) solution for call centers and financial institutions, with on-premises or cloud deployment options.
- Technology Licensing / OEM: Licensing of patented speech-to-emotion and speech-to-behavior technology to software vendors and platform providers (evidenced by partnership ecosystem with Genesys, Uniphore, Talkdesk).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing - Quote-based |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Behavioral Signals product offering
Product offeringCore offering
Behavioral Signals develops voice AI software that analyzes speech to extract emotional, behavioral, and intent signals in real time. Its flagship offerings are PAIR Conversations, an AI-mediated agent-customer matching platform for call centers and sales environments, and Deepfake Speech Detection, which uses behavioral mapping rather than vocal biomarkers to authenticate audio. The Oliver API exposes these capabilities to third-party developers and enterprises for integration into their own applications, with deployment available via cloud, on-premises, or REST API.
Product overview
Behavioral Signals offers an integrated portfolio of voice AI products organized around two core platforms: PAIR Conversations (Personalized Agent Intelligent Routing) and Deepfake Speech Detection, both powered by a proprietary Emotion Cognitive AI engine. PAIR Conversations is the company's flagship agent-customer matching platform with specialized modules for call centers and sales, delivering real-time behavioral routing and analytics. The Deepfake Speech Detection platform provides on-demand and contact-center-targeted audio authentication using behavioral mapping rather than traditional biomarkers. Supporting the core platforms are technology modules including Emotion Recognition, Behavioral Signal Processing, Voice Intelligence Analytics, and Generative AI capabilities, all accessible via the Behavioral Signals API (Oliver API) for third-party integration. The company also operates AI Labs and a Defense & Intelligence vertical. The product architecture is language-agnostic and supports multiple deployment options including API, dashboard, on-premises, and cloud.
Differentiator
Problem solved
Functional benefit
Products and services
- PAIR Conversations (Personalized Agent Intelligent Routing) Flagship AI-mediated conversations platform using emotion and behavioral AI to match customers with the most compatible agents in real time. Leverages a 75-dimension speaker profile, real-time emotional analysis, and predictive intent modeling to optimize routing decisions and improve KPIs including CSAT, first call resolution, revenue, and agent productivity.
- PAIR for Call Centers Specialized PAIR module targeting call center operations, enabling intelligent customer-to-agent matching to reduce tension, lower repeat calls, and improve agent performance across inbound, outbound, collections, and customer support workflows.
- PAIR for Sales PAIR module focused on sales environments, routing prospects to agents whose behavioral profiles and emotional states are best aligned to the customer's needs to maximize up-sell, cross-sell, and positive sales outcomes.
- Deepfake Speech Detection Audio deepfake detection platform that analyzes behavioral signatures in speech — tone, pause patterns, and intonation habits — rather than relying on circumventable vocal biomarkers. Uses transformer-based models and proprietary Behavioral Mapping for speaker-specific and speaker-agnostic detection with mid-nineties accuracy.
- Deepfake Speech Detection On-Demand On-demand deepfake detection service for verifying the authenticity of audio clips, available via API or dashboard for ad-hoc authentication needs.
- Deepfake Speech Detection for Contact Centers Deepfake detection module purpose-built for contact center environments, protecting against voice-based fraud and synthetic audio attacks during inbound and outbound calls.
- Behavioral Signals API (Oliver API) Production-grade API offering a rich variety of emotional and behavioral metrics from voice data, supporting both batch and real-time audio processing. Designed for seamless integration into third-party software solutions, available for on-premises or cloud deployment.
- Defense & Intelligence Solution Vertical-specific solution for government and defense sectors, applying emotion and voice AI to strengthen security operations, gather intelligence, identify threats, and screen personnel using vocal analysis across critical and daily interactions.
- AI Labs Research and development division focused on advancing behavioral AI capabilities for defense and intelligence applications, enabling governments to utilize vocal analysis for deciphering emotions, intentions, and threat levels in communications.
Quantifiable outcome
- 20% average increase in Revenue for Collections
- +8 more outcomes
Companies that use Behavioral Signals
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
Behavioral Signals technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature6 records
Behavioral Signals partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- CarahsoftminorCarahsoft Technology Corp participates in ISC West security event showcasing Behavioral Signals' security solutions alongside 14 other technology companies.
- RAINCLOUD DEFENSEcoreStrategic partnership to introduce behavioral-mapping deepfake detection technology to the UAE. Combines Behavioral Signals' voice AI with RAINCLOUD DEFENSE's digital ecosystem to enhance secure and ethical AI use in the Middle East region.
- GenesyscoreTechnology integration partnership. Genesys is a leading contact center and customer experience platform. Behavioral Signals' PAIR technology integrates with Genesys for intelligent call routing.
- UniphorecoreTechnology integration partnership. Uniphore is an enterprise conversational AI platform. Behavioral Signals' emotion AI integrates with Uniphore's customer experience solutions.
- TalkdeskcoreTechnology integration via Talkdesk AppConnect marketplace. Talkdesk is a cloud contact center platform. Behavioral Signals provides emotion AI capabilities through the AppConnect integration.
- GenpactminorProfessional services and BPO partner that may incorporate Behavioral Signals' emotion AI into their customer experience and process optimization offerings.
- ACA InternationalminorAssociation of credit and collection professionals partnership. ACA International members may access Behavioral Signals' PAIR technology for collections optimization.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Behavioral Signals competitors and assessment
Company assessmentBroad incumbents
- Microsoft Azure AI Speech: Microsoft Azure offers speech-to-text, text-to-speech, and speaker recognition services as part of its broad cloud AI platform. Represents a broader incumbent threat with substantially greater scale and bundled pricing, though less specialized in emotion and behavioral analysis.
- NICE: NICE is a leading enterprise software provider for customer engagement with extensive call center analytics, real-time guidance, and interaction analytics. Comparable to Behavioral Signals' call center offerings but as part of a much larger customer experience suite with established enterprise relationships.
- Verint: Verint is a large customer engagement analytics platform with speech analytics, quality monitoring, and workforce optimization. Overlaps with Behavioral Signals' contact center analytics but as part of a much broader portfolio serving enterprise contact centers globally.
Direct peers
- Cogito: Cogito provides real-time emotional intelligence and behavioral coaching for call center agents using voice analysis. Directly comparable to Behavioral Signals' PAIR for Call Centers product—both target enterprise contact centers with agent-assist and conversation analytics capabilities.
- Observe.AI: Observe.AI provides conversation intelligence for contact centers with emotion detection, agent coaching, and QA automation. Closely comparable in call center use cases, though Observe.AI leans more toward post-call analytics while Behavioral Signals emphasizes real-time behavioral routing.
- Affectiva: Affectiva (a Smart Eye company) specializes in emotion AI from voice and facial expressions. Comparable to Behavioral Signals' emotion recognition and paralinguistic intelligence capabilities, with overlapping application areas in customer experience research and call center analytics.
- Pindrop: Pindrop provides voice biometrics, fraud detection, and deepfake detection for call centers and enterprises. Directly comparable to Behavioral Signals' deepfake speech detection and voice biometrics capabilities, particularly for contact center fraud and authentication use cases.
- Uniphore: Uniphore is an enterprise conversational AI platform with emotion and sentiment analysis. Both companies target call center and customer experience use cases, and Uniphore is also a Behavioral Signals technology partner, indicating significant overlap in offering and customer base.
Emerging players
- Hume AI: Hume AI develops emotion AI and voice analysis tools for measuring emotional expression in speech. Comparable to Behavioral Signals' emotion recognition technology, though Hume AI is more developer/research oriented and less established in enterprise contact center deployments.
- Sensory: Sensory provides voice biometrics and speech recognition technologies for embedded and on-device applications. Comparable in voice biometrics capabilities to Behavioral Signals' deepfake detection feature, with a primary focus on consumer electronics and edge use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Behavioral Signals social profiles
Digital presenceBehavioral Signals compliance and trust
Trust signalCompliance2 records
Behavioral Signals financial estimates
Financial estimateRevenue estimate
Valuation estimate
Behavioral Signals leadership team
Management profileNumber of profiles
Profiles8 records
Behavioral Signals funding detail
Funding detailFunding overview
Funding rounds2 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Behavioral Signals M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Behavioral Signals
What does Behavioral Signals do?
Behavioral Signals develops voice AI software that analyzes speech to extract emotional, behavioral, and intent signals in real time. Its flagship offerings are PAIR Conversations, an AI-mediated agent-customer matching platform for call centers and sales environments, and Deepfake Speech Detection, which uses behavioral mapping rather than vocal biomarkers to authenticate audio. The Oliver API exposes these capabilities to third-party developers and enterprises for integration into their own applications, with deployment available via cloud, on-premises, or REST API.
Is Behavioral Signals a public or private company?
Behavioral Signals is a private company. It is classified as venture growth investor backed and is currently operating.
When was Behavioral Signals founded?
Behavioral Signals was founded in 2016. It employs 11 to 50 people.
Where is Behavioral Signals based?
Behavioral Signals is headquartered in Los Angeles, United States, in the North America region.
How does Behavioral Signals make money?
Three revenue lines are on record. API Licensing / SaaS Subscription is the primary driver. The others are enterprise Software Licenses and technology Licensing / OEM.
Who are Behavioral Signals's main competitors?
Broad incumbents on record are Microsoft Azure AI Speech, NICE and Verint. Direct peers are Cogito, Observe.AI, Affectiva, Pindrop and Uniphore. Emerging players are Hume AI and Sensory.
Does Behavioral Signals have an API?
Yes. Behavioral Signals offers a partner-facing API (Behavioral Signals API / Oliver API) that provides a rich variety of emotional and behavioral metrics from voice data, enabling batch and real-time audio processing. It is designed for seamless integration into software solutions, supporting both on-premises and cloud-based deployments. The API is accessible via the platform portal at platform.behavioralsignals.com. Developer documentation is at platform.behavioralsignals.com.
What industry is Behavioral Signals in?
Behavioral Signals's product category is Voice AI / Emotion Recognition Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 541810 and its SIC code is 7372.