Bandwidth

Name

Bandwidth

Legal name

Bandwidth Inc.

Website

https://bandwidth.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Cloud Communications Platform (CPaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)

akta.pro secondary industries

Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Cloud communications platform
• Voice API services
• Messaging API platform
• SIP trunking services
• Emergency calling API

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. CPaaS Platform Services: Communication Platform as a Service offering providing voice, messaging, and emergency services via APIs. Revenue generated through usage-based pricing for API calls, with subscription components for enterprise agreements. Q1 2026 revenue of $209 million represents 20% YoY growth.
2. Software Services: Higher-margin software services including Maestro orchestration platform. ARR grew from $15M to $25M in Q1 2026, 67% sequential growth. Gross margins reached approximately 60% from mid-40% at 2017 IPO.
3. Enterprise Integrations: Direct routing and integration services for Microsoft Teams, Webex Calling, Genesys, Five9, Zoom Phone and other UCaaS/CCaaS platforms with enterprise customers.
4. Wholesale Voice Services: Global SIP trunking, VoIP origination and termination services for communications providers and carriers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Bandwidth operates a cloud-based Communications Platform as a Service (CPaaS) offering voice, messaging, and emergency services through programmable APIs on top of its owned IP voice network spanning 65+ countries. The platform serves enterprises, SaaS product builders, Voice AI startups, and communications providers with capabilities including the Maestro AI orchestration platform and Bandwidth Build self-serve developer environment for AI agents.

Product overview

Bandwidth offers a unified cloud communications platform combining the Bandwidth Universal Platform with comprehensive Communication APIs, integrations, wholesale services, and numbers/tooling. The core products include Voice API, Messaging API (SMS/MMS/RCS), Emergency Calling API, WebRTC API, and Authentication API for programmable communications. The Bandwidth AI layer and Maestro orchestration platform enable AI-driven voice interactions and autonomous AI agent access. Bandwidth Build provides developer self-serve access. The platform serves Global 2000 enterprises, SaaS product builders, Voice AI startups, and communications providers across 65+ countries with coverage of 93% of the global economy.

Differentiator

Problem solved

Functional benefit

Brands

• Bandwidth Maestro: AI voice orchestration platform enabling enterprises to build modern communications infrastructure with best-in-class integrations
• Bandwidth Build
• Bandwidth Communications Cloud

Products and services

• Bandwidth Universal Platform

Quantifiable outcome

• Record Q1 2026 revenue of $209 million, up 20% year-over-year
• +6 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• SalesforcecoreStrategic or Co-development Partner · 27 March 2026Bandwidth provides the voice and messaging infrastructure for Salesforce's Agentforce Contact Center, a CRM-native AI-driven contact center platform. This partnership extends Bandwidth's Communications Cloud into next-generation CRM-native engagement platforms, positioning Bandwidth as the foundational infrastructure provider for AI-powered customer experience in cloud communications. Salesforce launched Agentforce in mid-March 2026.
• OpenAIcoreTechnology or Integration · 24 September 2025Bandwidth expanded its 'Bring Your Own AI' approach with support for OpenAI's Realtime API, integrating GPT language models with Bandwidth's owned-and-operated Communications Cloud to enable enterprises to deploy AI voice agents for natural, human-like conversations. The integration adds to Bandwidth's open strategy, allowing customers to bring their own conversational AI into Bandwidth's edge infrastructure for mission-critical voice calls.
• CavellminorStrategic or Co-development PartnerBandwidth partnered with research firm Cavell to publish 'The State of EMEA Enterprise Communications 2026' report based on a survey of 500 IT and telecom decision-makers across EMEA enterprises, examining security, fraud, compliance challenges, and AI adoption trends.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams Direct Routing and Operator Connect integration enabling enterprise voice communications through Bandwidth's global network. Partnership enables Microsoft Teams customers to leverage Bandwidth's owned voice infrastructure for PSTN connectivity.
• GooglecoreTechnology or IntegrationLong-standing partnership since 2009 where Google relies on Bandwidth for new voice innovations. Google AI Director Yariv Adan noted partnership for bringing customers rich, intuitive customer conversations with Google Cloud's conversational AI technology.
• Webex (Cisco)coreTechnology or IntegrationWebex Calling integration enabling enterprises to use Bandwidth's global voice network with Cisco's Webex collaboration platform.
• GenesyscoreTechnology or IntegrationGenesys Cloud CX integration for contact center solutions, enabling enterprises to leverage Bandwidth's voice infrastructure with Genesys' customer experience platform.
• Five9coreTechnology or IntegrationFive9 integration for cloud contact center solutions, combining Bandwidth's voice API with Five9's CCaaS platform.
• ZoomcoreTechnology or IntegrationZoom Phone integration enabling enterprises to use Bandwidth's global voice network for PSTN connectivity with Zoom's phone system.
• MEF (Mobile Ecosystem Forum)minorStrategic or Co-development PartnerBandwidth is a signatory to MEF's joint Memorandum of Understanding to develop strategies against fraud in business messaging, including smishing, spoofing, and artificial traffic.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Twilio: Largest pure-play CPaaS provider offering Voice, SMS/MMS, and messaging APIs globally. Closest direct competitor to Bandwidth's programmable communications platform, with overlapping developer-led GTM and comparable enterprise use cases.
• Vonage: CPaaS and UCaaS provider (acquired by Ericsson) offering Voice, Messaging, and Video APIs with global PSTN reach. Competes head-on with Bandwidth in enterprise CPaaS and is a direct alternative for Microsoft Teams / UCaaS integrations.
• Sinch: Global CPaaS leader (Sweden) offering messaging, voice, and verification APIs. Directly comparable to Bandwidth in CPaaS scope, enterprise/ISV customer base, and global carrier footprint.
• Telnyx: Communications platform with owned global private IP network offering voice, messaging, and number APIs. Competes most directly on the 'owned network' differentiation and developer-first Voice API positioning.
• Plivo: Cloud communications platform providing Voice and SMS APIs to enterprises and developers. Direct alternative in CPaaS, particularly for SaaS builders and global messaging use cases.
• MessageBird (Bird): Omnichannel CPaaS provider offering SMS, Voice, WhatsApp, and Inbox APIs. Competes with Bandwidth's Messaging and Voice APIs across global enterprise and SMB segments.

Broad incumbents

• Genesys: Major CCaaS platform and Bandwidth integration partner (Genesys Cloud CX). Competes indirectly as a broader customer-experience platform while also relying on Bandwidth's voice infrastructure.
• Five9: Cloud contact-center vendor and Bandwidth integration partner. Comparable as a broader CCaaS incumbent but relies on Bandwidth (or peers) for PSTN/carrier connectivity rather than operating a global voice network.
• RingCentral: UCaaS/CCaaS incumbent with global cloud communications suite; Bandwidth is an integration partner. Adjacent competitor in unified communications and an indirect channel for Bandwidth's enterprise voice reach.
• 8x8: UCaaS and CCaaS provider and Bandwidth integration partner. Comparable as a cloud communications incumbent for global enterprises but does not own equivalent carrier-grade PSTN footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bandwidth
• Xx.com/bandwidth
• Facebookfacebook.com/bandwidth

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds4 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bandwidth