PetSmart

What PetSmart does

PetSmart is a privately held pet specialty retailer founded in 1986 and headquartered in Phoenix, Arizona. It operates nearly 1,700 stores across the United States, Canada, and Puerto Rico and employs more than 50,000 associates. The company sells pet food, supplies, and accessories and operates an in-store services stack that includes grooming (The Salon), boarding (PetsHotel), training, Doggie Day Camp, and a pet pharmacy. Sub-brands such as Treats Rewards, Autoship, and PetSmart Charities, together with private-label lines including Top Paw, Authority, Simply Nourish, and Arcadia Trail, anchor its customer-facing ecosystem.

The business operates a multi-channel B2C model: physical retail is the primary surface, supported by e-commerce, a subscription/loyalty program (Treats Rewards), recurring delivery (Autoship), and an expanding portfolio of services that generate higher-margin, higher-frequency revenue. The technology stack includes Databricks for enterprise data analytics, GreyOrange for AI-enabled inventory robotics, and partnerships such as Vetster for virtual veterinary support and Petlibro for the Luma AI-powered smart litter box. PetSmart was previously the parent of Chewy, which was acquired in 2017 for $3.35B and later separated; in 2014 PetSmart also acquired Pet360 for $130M.

PetSmart is owned primarily by BC Partners, with Apollo Funds taking a minority equity stake in July 2023 and GIC Pte also referenced as an investor. In August 2025 the company priced a $2.7 billion bond offering to refinance existing debt, indicating continued capital-markets access under private ownership. Recent strategic activity has emphasized premiumization of the food mix (JustFoodForDogs, Stella & Chewy's), expansion of services (Vetster virtual vet), and entry into connected-pet hardware through partner SKUs, while the PetSmart Charities adoption platform (11.7M+ adoptions) continues to function as a brand and community differentiator.

Name

PetSmart

Legal name

PetSmart LLC

Website

https://petsmart.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

PetSmart is a privately held pet specialty retailer operating nearly 1,700 stores across the U.S., Canada, and Puerto Rico with 50,000+ associates. It sells pet food, supplies, and accessories and offers grooming, training, boarding, pharmacy, and loyalty/subscription services to pet owners.

Ownership category

akta.pro rank

Product category

Pet Specialty Retail

NAICS

Pet and Pet Supplies Retailers (45991), Pet Care (except Veterinary) Services (81291), Dog and Cat Food Manufacturing (311111)

SIC

Retail-Misc General Merchandise Stores (5399)

akta.pro primary industry

Pet Supplies Omnichannel (CRAFAEAJ)

akta.pro secondary industries

Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick) (CRALAHAC), Pet Services (Grooming, Training, Daycare) (CRALAIAJ), Pet Pharmacy Retail (Prescription) (CRALAHAD)

Keywords

• Pet specialty retail
• Pet food supplies
• Pet grooming services
• Pet boarding daycare
• Pet pharmacy services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Merchandise Sales: Primary revenue from selling pet supplies, food, accessories, and products across multiple categories including dogs, cats, fish, birds, reptiles, and small pets
2. Services Revenue: Fees from in-store services including grooming, boarding, and training services
3. Subscription (Autoship): Recurring revenue from Autoship subscription program offering automatic delivery with discounts
4. Loyalty Program: Treats Rewards loyalty program driving customer retention and repeat purchases

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

PetSmart is a pet specialty omnichannel retailer selling pet food, supplies, accessories, medications, and pharmacy products through nearly 1,700 physical stores in the U.S., Canada, and Puerto Rico, plus an e-commerce storefront and Autoship subscription delivery. The company also delivers fee-based in-store services including professional grooming (The Salon), overnight boarding (PetsHotel), dog daycare (Doggie Day Camp), obedience training classes, and a licensed pet pharmacy. Recurring customer engagement is anchored by the Autoship subscription program and Treats Rewards loyalty program.

Product overview

PetSmart is a pet specialty omnichannel retailer operating as a unified platform with physical stores, e-commerce, and service offerings. The core platform consists of online and in-store retail across nearly 1,700 stores in the U.S., Canada, and Puerto Rico, complemented by service verticals including Grooming Salons, PetsHotel (boarding), Doggie Day Camp (daycare), Pet Training classes, and an in-store Pharmacy. The business operates proprietary brands (Top Paw, Authority, Simply Nourish, Arcadia Trail) alongside featured third-party brands (Purina Pro Plan, Hill's Science Diet, Royal Canin, Stella & Chewy's, Open Farm). The customer-facing technology stack includes an e-commerce platform, mobile app, Autoship subscription program, Treats Rewards loyalty program, same-day delivery, and store pickup services. PetSmart Charities runs in-store adoption programs as a non-profit extension. Recent technology integrations include Vetster virtual veterinary support and AI-powered pet products like the Petlibro Luma Smart Litter Box.

Differentiator

Problem solved

Functional benefit

Brands

• PetSmart Charities: Pet adoption and animal welfare organization that has helped more than 11 million pets find loving homes through in-store adoption programs. Founded in the 1990s.
• Treats Rewards
• Autoship
• PetsHotel
• The Salon
• Doggie Day Camp

Products and services

• PetSmart Grooming Salon Professional pet grooming services including baths, haircuts, nail trimming, and breed-specific styling offered at PetSmart store locations for dog and cat owners.
• PetsHotel Overnight boarding service for pets featuring comfortable accommodations, playtime, and care provided by trained PetSmart associates, with summer specials starting at $15.
• Doggie Day Camp Daytime daycare service for dogs providing supervised play, socialization, and activities, with free days available through Play & Save Pass purchases.
• Pet Training Six-week training classes taught by certified PetSmart trainers covering obedience, behavior modification, and skill development for dogs of all ages and skill levels.
• PetSmart Pharmacy In-store and online pharmacy services providing prescription medications, pet medications, and pharmaceutical products with licensed pharmacy support.
• Autoship Subscription ordering program that automatically delivers pet essentials at customer-selected frequencies with 35% off first order and 5% recurring discount; first orders can be fulfilled via ship-to-home, in-store pickup, or same-day delivery.
• Treats Rewards Loyalty program allowing members to earn points on purchases, receive exclusive deals, free standard shipping on orders over $49, and access to promotional offers.
• Same-Day Delivery Delivery service available in most areas allowing customers to receive orders quickly without order minimums for eligible products.
• Store Pickup Curbside and in-store pickup option with orders ready in 2 hours or less at participating PetSmart locations.
• Top Paw PetSmart's proprietary brand offering pet supplies including disposable dog pads, training aids, and everyday pet essentials at value pricing.
• Authority Premium proprietary pet food brand featuring quality nutrition formulas including sensitive stomach and skin formulas for dogs.
• Simply Nourish Natural pet food brand offering recipes with recognizable ingredients for pet health-conscious consumers.
• Arcadia Trail Active lifestyle pet brand offering gear and products designed for outdoor adventures and summer activities with pets.
• Vetster Virtual Veterinary Support Virtual veterinary consultation platform integrated into select PetSmart stores, providing associates real-time access to licensed veterinarians for pet health concerns ranging from acute issues to ongoing health needs.
• Petlibro Luma Smart Litter Box AI-powered automatic cat litter box with real-time waste insights and monitoring for up to 10 cats, launched at nearly 400 PetSmart stores.

Quantifiable outcome

• Over 11.3 million pets facilitated through adoption

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• GreyOrangecoreTechnology or IntegrationTechnology partnership for inventory management and supply chain optimization using GreyOrange's fulfillment orchestration platform.
• DatabrickscoreTechnology or IntegrationData intelligence partnership using Databricks lakehouse platform for analytics and personalization capabilities.
• SkipcoreStrategic or Co-development PartnerOn-demand delivery partnership enabling same-day delivery of pet products to customers in select markets.
• VetstercoreStrategic or Co-development PartnerVirtual veterinary support partnership offering telemedicine services for pets, integrated into PetSmart's service offerings.
• Healthy PawsminorStrategic or Co-development PartnerPet insurance partnership offering coverage options for pets purchased or serviced through PetSmart.
• Open FarmminorChannel Partner/ Reseller/ DistributorPremium pet food brand partnership offering sustainable, high-quality dog and cat food products in PetSmart stores and online.
• WuffesminorChannel Partner/ Reseller/ DistributorDog supplement brand partnership featuring premium dog supplements and wellness products.
• Stella & Chewy'sminorChannel Partner/ Reseller/ DistributorPremium raw frozen pet food brand available in PetSmart stores.
• JustFoodForDogsminorChannel Partner/ Reseller/ DistributorFresh, human-grade dog food brand with kitchens in select PetSmart locations.
• Edgard & CooperminorChannel Partner/ Reseller/ DistributorEuropean premium pet food brand available through PetSmart distribution.
• Pet Sustainability CoalitionminorStrategic or Co-development PartnerPartnership focused on sustainable packaging initiatives and environmental responsibility in pet industry.
• VaynerX/Tamara GroupminorGTM or Marketing PartnerMarketing agency partnership for brand strategy and customer engagement initiatives.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Chewy: Chewy is a leading online pet supplies retailer offering food, supplies, prescriptions, and pet services. Originally acquired by PetSmart in 2017 and later spun off, Chewy is the closest direct competitor in pet retail, particularly in e-commerce and subscription/Autoship-style recurring delivery.
• Petco Health and Wellness Company: Petco is the other major U.S. pet specialty omnichannel retailer with physical stores, grooming, training, veterinary services (through Vetco clinics), and an e-commerce platform. It competes head-to-head with PetSmart across nearly all product categories, services, and customer segments.

Broad incumbents

• Target: Target carries pet food, supplies, and accessories as part of its general merchandise assortment, with growing emphasis on premium and natural pet brands. Target competes with PetSmart on convenience, value, and curated brand selection for mainstream pet owners.
• Costco Wholesale: Costco sells pet food and basic supplies at competitive bulk pricing through its warehouse clubs and online platform. While not a pet specialist, Costco competes on price for high-volume consumables like pet food and competes for membership-based pet-owning households.
• Walmart: Walmart sells pet food, supplies, and basic accessories across its 4,600+ U.S. stores and online, competing on price and convenience. As Walmart expands its pet assortment and adds veterinary services in select stores, it represents a significant competitive threat on mass-market pet purchases.
• Amazon: Amazon operates a massive pet supplies category within its general e-commerce marketplace, with competitive pricing, Prime delivery, and growing pet pharmacy capabilities. While not a pet specialist, Amazon competes directly with PetSmart on commodity pet products and increasingly on premium brands.

Emerging players

• Tractor Supply Company: Tractor Supply has aggressively expanded its pet category (Neighbor's Club) with food, supplies, grooming services (in select stores), and pharmacy partnerships. Its rural footprint and growing pet assortment make it an emerging competitive threat, particularly in smaller markets where PetSmart has limited presence.
• Bark (BarkBox): Bark operates BarkBox and Super Chewer subscription services for dog toys, treats, and chews, competing in a niche subscription segment. While smaller and narrower than PetSmart, Bark represents an emerging direct-to-consumer competitor in the pet subscription and DTC space.
• Chewy's Vet Care Clinics: Chewy has been expanding into veterinary care through Vet Care Clinics in select markets, directly competing with PetSmart's Vetster virtual veterinary partnership. This emerging vertical integration by the primary direct competitor could pressure PetSmart's service differentiation over time.
• PetMeds (1-800-PetMeds): PetMeds is an online retailer specializing in pet pharmacy products, prescription medications, and OTC health supplies. It competes with PetSmart Pharmacy in the prescription and pet medication category, particularly for chronic condition and refill purchases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/petsmart
• Facebookfacebook.com/PetSmart
• Instagraminstagram.com/petsmart
• TikToktiktok.com/@petsmart
• Xx.com/petsmart
• LinkedInlinkedin.com/company/petsmart

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds4 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PetSmart