Health at Hand

What Health at Hand does

Health at Hand (legal entity Health at Hand FZCO, Dubai, UAE) is a mobile-first telehealth operator founded by Charlie Barlow, providing 24/7 on-demand video consultations with DHA-licensed doctors via dedicated iOS and Android applications. The company serves individual consumers in the UAE for non-emergency primary care (common minor conditions, prescriptions, home lab tests, and medication delivery via 800 Pharmacy), and extends to insured populations and employees through B2B2C distribution with insurance partners (Allianz Care as MENA telehealth partner, plus AXA Gulf, Orient Insurance, NEXtCARE, NC Insurance, Sheteq, International SOS, Policybazaar), employer/HR platforms (Bayzat SDK), and healthcare providers (Mediclinic Middle East). The underlying technology is a proprietary HIPAA-compliant telemedicine platform featuring secure video, dynamic health records maintained to DHA standards, and an SDK enabling partner apps to embed consultation functionality; the company is licensed by the Dubai Health Authority (DHA License# 1788507) and MOH (License# B6U2CWIP-091025).

Name

Health at Hand

Legal name

Health at Hand FZCO

Website

https://myhealthathand.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Health at Hand is a UAE-based, mobile-first telehealth company that delivers 24/7 video consultations with DHA-licensed doctors to consumers, insurance partners (including Allianz Care as its MENA partner), employers, and providers via iOS/Android apps and embedded SDK integrations.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

International/Expat Direct-to-Consumer Telehealth Platforms (HLALAAAG), Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD)

Keywords

• Telehealth video consultations
• Mobile telemedicine platform
• Remote doctor consultations
• Corporate employee healthcare
• Insurance telehealth partnerships

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Plans: Annual subscription plans for families starting at 8 AED per month per member. Plans auto-renew unless cancelled before the plan end date. This provides predictable recurring revenue from consumers and potentially employer-sponsored family coverage.
2. Pay-Per-Consultation: Pay-as-you-go option at 150 AED per video consultation. Customers without subscriptions can access one-time consultations, providing flexibility and capturing demand from non-subscribers.
3. B2B Enterprise Contracts: Partnerships with insurance companies (Allianz Care, Orient Insurance, NEXtCARE) and employers (Bayzat integration) provide enterprise distribution. Revenue may flow through insurance claims processing or corporate wellness contracts.
4. My Wallet Credit System: First-time users receive 30 AED wallet credit. Referral bonuses of 15 AED for both referrer and referee. Wallet credits can be used against consultation fees or subscription plans.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Health at Hand operates a mobile-only (iOS and Android) telehealth platform that enables patients in the UAE to conduct on-demand 24/7 video consultations with DHA-licensed doctors for non-emergency primary care conditions, supported by prescription services, home lab test coordination, and medication delivery via 800 Pharmacy. The service is offered both as direct-to-consumer subscriptions (from 8 AED/month per member) or pay-as-you-go (150 AED per consultation), and through B2B2C channels including insurance carriers and employer platforms via SDK integration.

Product overview

Health at Hand operates as a telemedicine platform offering a suite of connected products. The core offering is the Health at Hand mobile app (iOS and Android), which provides 24/7 video consultations with licensed doctors, prescription services, and medication delivery. This core app is available as both a direct-to-consumer B2C product and as part of the Health at Hand for Business B2B solution for employers. The platform also offers a partner SDK integration (exemplified by the Bayzat SDK) that embeds Health at Hand's telehealth capabilities into third-party applications. Additional services include prescription fulfillment via 800 Pharmacy delivery. All services are accessible only through the mobile app, not via web browser.

Differentiator

Problem solved

Functional benefit

Products and services

• Health at Hand Mobile App Mobile telehealth application (iOS and Android) providing 24/7 video consultations with DHA-licensed doctors, prescription services, lab test coordination, and medication delivery via 800 Pharmacy. Targeted at individual consumers in the UAE seeking convenient, on-demand primary care for minor, non-emergency conditions without visiting a clinic.
• Health at Hand for Business B2B offering for employers providing telehealth solutions to reduce healthcare costs while enhancing employee benefits. Enables companies to give their workforce 24/7 access to video consultations with licensed doctors as part of corporate wellness and benefits programs.
• Health at Hand Partner SDK Software development kit (SDK) developed by Health at Hand that enables partner platforms (e.g., Bayzat) to embed telehealth consultation capabilities within their own applications, allowing end users to consult licensed doctors directly through the partner's app. Targeted at insurance distributors, employer platforms, and HR/work-life platforms seeking to offer telehealth as an embedded benefit.

Quantifiable outcome

• Majority of calls answered within 5 minutes
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• BayzatcoreTechnology or Integration · 12 May 2020Health at Hand developed a software development kit (SDK) for Bayzat enabling Bayzat users to speak to a licensed doctor directly through the Bayzat app. The combination of Insurtech and Healthtech created a natural partnership between an insurance distributor and healthcare provider. Partnership redefines traditional insurance and healthcare delivery models.
• NEXtCAREcoreChannel Partner/ Reseller/ Distributor · 16 February 2020NEXtCARE, the region's leading third-party administrator, launched Telehealth service with Health at Hand. The partnership enabled NEXtCARE members to access video consultations with licensed doctors through the Health at Hand platform, reducing exposure risk during COVID-19.
• Mediclinic Middle EastcoreStrategic or Co-development Partner · 1 January 2020Mediclinic Middle East launched a coordinated telemedicine service across all its units in the UAE in partnership with Health at Hand during the COVID-19 crisis. The service offers on-demand video calls, pre-booked consultations, and physical visits when necessary, supporting various insurance plans.
• Allianz CareflagshipStrategic or Co-development Partner · 9 January 2019Blue-chip health insurer Allianz Care selected Health at Hand as their MENA telehealth partner. Health at Hand provides telemedicine services to Allianz Care's insured members across the Middle East and North Africa. This is a flagship partnership positioning Health at Hand as the preferred telehealth provider for a major international health insurer.
• 800 PharmacyminorStrategic or Co-development PartnerPartnership for medication delivery services. Doctors can arrange delivery with 800 Pharmacy; the prescription order is sent through and the patient confirms location via SMS and pays on delivery.
• Orient InsurancecoreChannel Partner/ Reseller/ DistributorCorporate customer and insurance partner. Health at Hand provides telemedicine services accessible to Orient Insurance policyholders as part of their coverage offerings.
• AXA GulfcoreChannel Partner/ Reseller/ DistributorInsurance partner. Health at Hand's telemedicine services are available to AXA Gulf insured members.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Altibbi: Leading MENA digital health platform offering teleconsultations and medical content in Arabic. Directly comparable to Health at Hand in DTC telehealth across the same regional markets and consumer base.
• Vezeeta: MENA-based healthcare booking and telehealth platform operating in UAE, Egypt, and Saudi Arabia. Comparable as a DTC virtual care + booking platform serving the same regional consumer and employer segments.
• Okadoc: UAE-headquartered telemedicine and doctor booking platform. Direct competitor in the same UAE primary-care virtual care category with similar B2B2C distribution into insurers and providers.
• TruDoc 24/7: MENA-focused telehealth and virtual care provider offering 24/7 consultations through insurance and employer partnerships. Closely comparable in service model and target payers.
• Meddy: UAE/Qatar-based doctor booking and telehealth marketplace. Comparable as a regional player serving similar expat and insured populations seeking on-demand primary care access.

Broad incumbents

• Babylon Health: Global DTC virtual care platform offering video consultations and AI-driven triage. Comparable as a broader incumbent in the same primary care virtual care category with similar B2B payer strategy.
• Teladoc Health: Largest global telehealth incumbent serving payers, employers, and consumers. Comparable as a broad incumbent with overlapping primary care virtual care capabilities and B2B2C distribution model.
• Doctor on Demand (Included Health): US-based virtual primary care and mental health provider serving employers and payers. Comparable as a broad incumbent in DTC virtual primary care with similar employer/payer go-to-market.
• Cigna (Evernorth) Virtual Care: Global health services company with its own telehealth offerings delivered through employer-sponsored benefits. Comparable as a broad incumbent that competes for the same insurer/employer distribution that Health at Hand serves via Allianz.

Emerging players

• Doxy.me: Lightweight telemedicine video platform widely used by clinicians. Comparable as an emerging player enabling video consultations, though positioned more as infrastructure than a full consumer telehealth brand.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/myhealthathand
• LinkedInlinkedin.com/company/health-at-hand-healthcare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health at Hand