Okadoc

What Okadoc does

Okadoc is a Dubai-headquartered healthtech company founded in 2017 by Fodhil Benturquia that operates a healthcare appointment booking and telehealth platform connecting patients with providers. The platform supports instant online appointment booking against real-time availability, video/audio/chat consultations, home healthcare visits, cloud pharmacy fulfillment, and medical document storage. It integrates with healthcare providers' Hospital Information Systems (HIS) to synchronize availability and booking data, and offers a TRA-approved video consultation infrastructure in the UAE. The platform is localized across seven countries (UAE, Saudi Arabia, Indonesia, Algeria, Egypt, Qatar, Kuwait) with eight-plus language versions and is accessible via web and mobile apps distributed through the Apple App Store, Google Play, and Huawei AppGallery.

The company serves two principal user groups. Individual patients access the platform free of charge to discover doctors, book appointments, attend virtual consultations, request home visits, and fulfill prescriptions. Healthcare providers — including hospitals, clinic groups, and individual practitioners — subscribe to Okadoc's platform services, with named enterprise customers including Mediclinic Middle East, Medcare, Emirates Hospitals Group, HealthPlus, Danat Al Emarat, NMC Healthcare, and Bupa. Providers can use Okadoc under its own brand, embed it as a white-label solution in their own websites/apps, and integrate it with their HIS. The company holds ISO/IEC 27001 certifications across UAE, KSA, Indonesia, and USA entities, as well as SOC 2, HIPAA, and GDPR compliance.

Okadoc generates revenue primarily through subscription fees paid by healthcare providers for appointment management and telehealth services, supplemented by transaction-based revenue from payment processing (via Checkout.com) and cloud pharmacy fulfillment. The company has raised approximately $22.3 million across three funding rounds: a $2.3 million Seed in 2018, a $10 million Series A in February 2020, and a $10 million pre-Series B first close in November 2022 with ADQ, Bupa Arabia, Builders Ventures, Bunat Ventures, iGan Partners, Club 49, and Now Invest. Operations are conducted through wholly-owned subsidiaries in Saudi Arabia, Indonesia, and the United States, in addition to its Dubai headquarters and Abu Dhabi regional office.

Name

Okadoc

Legal name

Okadoc Technologies FZ-LLC

Website

https://okadoc.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Okadoc is a Dubai-based healthtech platform, founded in 2017, providing instant online appointment booking, video consultations, home healthcare, and cloud pharmacy services to patients and healthcare providers across seven MENA and Asian markets.

Ownership category

akta.pro rank

Product category

Healthcare Appointment Booking and Telehealth Platform

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Patient Intake, Digital Registration & eForms (HLACAEAF)

Keywords

• Healthcare appointment booking
• Telehealth platform
• Online doctor booking
• Patient engagement software
• Healthcare provider SaaS

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Provider Subscription: Healthcare providers (hospitals, clinics, doctors) subscribe to Okadoc's platform services, including the Instant Appointment Booking Service, Online Consultation Service, and white-label solutions. This is the primary revenue stream, supporting 100s of provider partners.
2. Insurance Integration Services: Okadoc integrates with insurance providers to enable patients to search by insurance and process insurance-based bookings, potentially generating revenue through insurer partnerships.
3. Transaction Processing (Payment Collection): Okadoc processes and collects payments from patients on behalf of healthcare providers through a third-party payment processor (Checkout.com), acting as a billing and collections agent. The company may charge healthcare providers a processing fee for this service.
4. Cloud Pharmacy Fulfillment: Patients can connect with pharmacies through the cloud pharmacy facility to fulfill prescriptions delivered to their homes. Okadoc partners with pharmacies for prescription fulfillment.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Okadoc operates a hybrid healthcare platform that lets patients instantly discover doctors, book appointments against real-time availability, and attend in-person, video, audio, or chat consultations. The platform also supports home healthcare booking, cloud pharmacy prescription fulfillment, and secure medical document storage, with HIS integration and white-label deployment for healthcare providers.

Product overview

Okadoc operates as a healthcare platform with a modular architecture combining a core patient-facing booking platform with multiple integrated service modules. The core platform centers on the Doctor/Facility Directory and Instant Appointment Booking Service, which integrates with healthcare providers' HIS systems for real-time availability. The Online Consultation Service provides video, audio, and chat-based telehealth capabilities. Additional modules include the Home Healthcare Facility for at-home medical services, Cloud Pharmacy Facility for prescription management and delivery, My Documents for medical record storage, and PCR Testing services. For providers, Okadoc offers a dedicated platform enabling appointment management, patient engagement, and white-label solutions. A partnership with Summus extends access to US-based medical specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Instant Appointment Booking Service Real-time appointment booking platform that allows patients to instantly book up to three appointments simultaneously with healthcare providers who have subscribed to the service, integrating with provider HIS systems for live availability.
• Online Consultation Service (Video, Audio, Chat) Video, audio, and instant messaging consultation platform enabling live real-time telehealth consultations between patients and healthcare providers, with integrated appointment management.
• Home Healthcare Facility Home healthcare booking service enabling patients to book at-home testing and at-home appointments with physicians, including nurses and doctors for home visits.
• Cloud Pharmacy Facility Cloud-based pharmacy platform enabling patients to connect with licensed pharmacists, send prescriptions, and receive medication delivery through partnered pharmacies.
• Okadoc for Providers (B2B Platform) 24/7 B2B appointment management solution for healthcare providers including practitioner and facility profile setup, HIS integration, pre-booking checks, automated notifications, no-show reduction, video consultations, and white-label embedding.
• Summus Virtual Consultations Partnership offering with Summus that enables Okadoc patients to book remote virtual consultations with 4,000+ top-ranked US-based medical specialists.

Quantifiable outcome

• Okadoc claims '100s of healthcare providers, insurers and national health systems' use its platform
• +1 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature8 records

Partnerships

Five partnerships are on record, tiered minor and core.

• SummusminorGTM or Marketing PartnerSummus is a US-based medical expert network offering access to 4,000+ top-ranked US specialists. Okadoc cross-promotes Summus on its platform, enabling Okadoc patients to book remote virtual consultations with US experts. This is a referral/marketing partnership where Okadoc serves as a distribution channel for Summus in the Middle East.
• Healthcare Providers (White Label)coreOEM/ Whitelabel/ Licensing PartnerOkadoc provides white-label solutions to healthcare providers, allowing them to embed Okadoc's booking and telehealth features into their own branded websites and apps. Healthcare providers subscribe to Okadoc's platform services under separate Service Agreements. The provider page states '100s of healthcare providers, insurers and national health systems choose Okadoc', indicating this is a core distribution partnership model.
• Insurance ProviderscoreTechnology or IntegrationOkadoc integrates with insurance providers to enable the 'Search by your insurance' feature, allowing patients to find doctors covered under their specific insurance plan. Insurance providers share patient data (e.g., prescription refill notifications) with Okadoc. The platform lists Bupa as a partner, among others.
• Pharmacies (Cloud Pharmacy)coreStrategic or Co-development PartnerOkadoc has partnered with pharmacies to enable patients to send prescriptions to licensed pharmacists and receive medicine deliveries. Okadoc facilitates the connection and logistics between patients and affiliated pharmacies for prescription fulfillment.
• National Health SystemscoreStrategic or Co-development PartnerOkadoc partners with national health systems as a platform provider to support government digital health initiatives and public healthcare appointment management.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vezeeta: Vezeeta is a MENA-based doctor booking and telehealth platform operating across Egypt, Saudi Arabia, and other regional markets. It is the most direct competitor to Okadoc with the same dual-sided marketplace model targeting both patients and healthcare providers, and overlapping geographic focus on UAE and KSA.
• Altibbi: Altibbi is a leading MENA telehealth and digital health platform offering doctor consultations, medical content, and booking services. It overlaps directly with Okadoc's telehealth/consultation product and serves similar Arabic-speaking patient demographics across the same regional geographies.
• Meddy: Meddy is a UAE-based doctor booking and comparison platform connecting patients with healthcare providers. It competes directly with Okadoc in the UAE home market with a similar provider-directory and appointment-booking value proposition for consumers.
• Health at Hand: Health at Hand is a UAE-licensed telehealth provider offering video consultations with DHA-licensed doctors. It overlaps with Okadoc's Online Consultation Service and targets the same UAE consumer base for on-demand virtual care.

Regional players

• Tabiby: Tabiby is a Saudi Arabia-based healthtech platform focused on doctor booking and patient engagement. It targets the same provider-and-patient dynamic as Okadoc's KSA subsidiary, and represents direct regional competition in the Saudi market.
• Clinicy: Clinicy is a GCC-focused clinic management and patient engagement platform serving healthcare providers in the Gulf region. It competes with Okadoc's provider-facing product layer (white-label, appointment management, HIS integration) for the same hospital and clinic customers.

Broad incumbents

• Practo: Practo is an established healthtech platform offering doctor booking, telehealth, and practice management across South Asia and emerging markets. It represents a comparable broad incumbent with overlapping product surface (scheduling + video consultation) and demonstrated ability to scale across multiple geographies, mirroring Okadoc's regional ambitions.
• Zocdoc: Zocdoc is the original US online doctor booking marketplace, offering real-time appointment scheduling with insurance integration. While US-focused and significantly larger, Zocdoc is a comparable category leader whose product design closely mirrors Okadoc's instant-booking and insurance-search core.
• Doctoralia: Doctoralia (part of Docplanner Group) is a global doctor booking and telehealth platform operating across 20+ countries in Europe, Latin America, and emerging markets. It is comparable to Okadoc's multi-country directory and booking model with deep insurance and provider integrations.

Emerging players

• DocOn Technologies: DocOn is an emerging healthtech platform focused on clinic management, patient engagement, and digital health solutions for providers. It overlaps with Okadoc's provider-facing platform offerings (appointment management, HIS integration, branded patient experience) for healthcare provider customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/okadoc_uae
• YouTubeyoutube.com/channel/UCrZjO8F2Yzg3lG0x2emLRLg
• Facebookfacebook.com/Okadoc
• LinkedInlinkedin.com/company/okadoc
• Instagraminstagram.com/okadoc_uae

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds3 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Okadoc