What Crexendo does

Crexendo, Inc. (NASDAQ: CXDO) is a cloud communications provider delivering unified communications-as-a-service (UCaaS), contact-center-as-a-service (CCaaS), and AI-augmented voice orchestration to small, mid-market, and enterprise customers across verticals including education, healthcare, real estate, non-profit, and insurance. Founded in 1995 in Tempe, Arizona, the company transitioned from a B2C to a B2B model and acquired NetSapiens in 2021 to establish a proprietary platform foundation; in March 2026 it acquired Estech Systems (ESI) for $35 million, expanding its subscriber base to over 300,000 organizations and 7+ million end users globally. FY2025 reported revenue was $68.2 million, growing to a projected approximately $97 million in FY2026 on the strength of organic expansion plus the ESI contribution.

The product suite, marketed as Crexendo VIP and powered by the NetSapiens platform running on Oracle Cloud Infrastructure, includes hosted voice, HD video conferencing (up to 5,000 participants), messaging/SMS (Interactions), an omnichannel contact center (VIP CX), POTS Replacement, and more than 400 out-of-the-box integrations with SaaS applications including Salesforce, HubSpot, Zendesk, NetSuite, and Microsoft Teams. AI capabilities are embedded directly into the platform: CAIRO acts as an autonomous AI receptionist with intent recognition, routing, and scheduling; Voice AI Studio generates on-hold and IVR audio; AI Call and Meeting Summaries produce searchable transcripts with sentiment and tone analysis. Compliance posture referenced includes HIPAA, PCI DSS, and FedRAMP Moderate (via OCI). SLA commitments include a 100% uptime guarantee, a lifetime equipment warranty, and a feature-release cadence of roughly 6-8 weeks.

Revenue is generated through monthly recurring subscriptions for UCaaS services, NetSapiens platform licensing to more than 240 service-provider subscribers, equipment sales bundled with the platform, and professional services for implementation and white-glove deployment. Distribution is dual: a direct enterprise field-sales motion targeting mid-market and enterprise, and a partner channel (VIP Partner Program, AppDirect marketplace, Crexendo Marketplace, and OEM/white-label relationships such as Pronto Mobile and Altigen Technologies) targeting SMBs and service providers. Pricing is quote-based and not publicly disclosed; customer case studies cite savings of up to 55% relative to traditional phone systems. The company has been GAAP-profitable for 11 consecutive quarters as of Q1 FY2026, with FY2025 net income of $5.1 million and Q1 FY2026 revenue of $20.7 million up 29% year-over-year.

Name

Crexendo

Legal name

Crexendo, Inc.

Website

https://crexendo.com

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Crexendo (NASDAQ: CXDO) provides cloud-based unified communications (UCaaS), AI-enhanced contact center (CCaaS), and AI receptionist services to small, mid-market, and enterprise customers in education, healthcare, real estate, non-profit, and other verticals, distributed via direct sales and a 240+ partner ecosystem.

Ownership category

akta.pro rank

Product category

Cloud Communications / Unified Communications as a Service (UCaaS)

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Customer Service, Support & Contact Center CRM (HDAEAFAC), B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Cloud communications platform
• Unified communications as a service
• Cloud contact center
• AI receptionist software
• Business VoIP solutions

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Supply Chain, Operations

Revenue model

1. Subscription Services (UCaaS): Monthly recurring subscription revenue from cloud communications platform including voice, video, contact center, and managed IT services. Primary revenue driver representing the majority of company revenue from over 300,000 organizations and 7+ million end users globally.
2. Platform Licensing (NetSapiens): Licensing revenue from NetSapiens platform to over 240 service provider subscribers and licensees, including recently acquired Estech Systems (ESI). Platform supports more than 7 million end users through subscriber network.
3. Equipment Sales: Sale of IP phones, equipment, and devices as part of cloud communications solution deployment. Lifetime warranty on equipment included.
4. Professional Services: Implementation services, white-glove deployment, training, and ongoing support services provided alongside platform subscriptions.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels7 records

Core offering

Crexendo sells a cloud-based unified communications and contact center suite (Crexendo VIP and VIP CX) delivered as a subscription service to businesses, including voice, video, messaging, AI receptionist (CAIRO), contact center, and POTS replacement. Underlying the offering is the proprietary NetSapiens platform (acquired 2021) hosted on Oracle Cloud Infrastructure, which is also licensed to more than 240 service-provider partners worldwide. Revenue is dominated by recurring UCaaS/CCaaS subscriptions, with secondary revenue from equipment sales, professional services, and platform licensing.

Product overview

Crexendo offers a unified cloud communications platform (Crexendo VIP) that combines multiple communication modalities into a single integrated system. The core platform is powered by the NetSapiens platform (acquired in 2021) and includes core communication modules for Video, Interactions (messaging/SMS), Phone, and Call Center functionality. AI capabilities are delivered through CAIRO (AI receptionist), VIP CX (omnichannel contact center with AI), Voice AI Studio (audio generation), and AI Call/Meeting Summaries. The product portfolio extends via the Crexendo Marketplace for partner solutions and includes specialized offerings for POTS replacement, Microsoft Teams integration, and vertical solutions for education, healthcare, and small-to-enterprise businesses. The platform serves over 7 million end users globally through direct retail and 240+ service provider subscribers.

Differentiator

Problem solved

Functional benefit

Brands

• CAIRO: AI Receptionist and Orchestrator for the Crexendo VIP Platform - an intelligent, always-on AI receptionist that handles 24/7 call coverage with natural voice, intent understanding, and intelligent routing
• NetSapiens Platform
• Crexendo Marketplace
• Crexendo VIP CX
• Crexendo VIP Voice AI Studio

Products and services

• Crexendo VIP All-in-one cloud-based unified communications as a service (UCaaS) platform that provides voice, video, messaging, contact center, and AI features through a portal-based management interface with a 100% uptime guarantee. Used by small, mid-market, and enterprise businesses worldwide.
• CAIRO (AI Receptionist and Orchestrator) AI-powered always-on phone receptionist that handles 24/7 call coverage with natural voice conversations, understands caller intent, intelligently routes and escalates calls, schedules appointments, supports multilingual callers, and integrates with Microsoft 365 and Google Calendar. Built into the Crexendo VIP platform for businesses needing automated front-desk coverage.
• VIP CX (Contact Center) AI-enhanced omnichannel cloud contact center that delivers fast, personalized customer experiences with self-service options, intelligent routing, sentiment analysis, AI-generated responses, WhatsApp/SMS support, social messaging, inbound/outbound calling, auto dialers, and advanced reporting. Built for customer-experience teams in mid-market and enterprise accounts.
• VIP Video Video communications platform offering HD one-on-one and group meetings, webinars for up to 5,000 participants, in-meeting chat, screen and document sharing, whiteboards, and AI-powered meeting transcription. Used by distributed teams and organizations needing high-capacity virtual meetings.
• VIP Interactions Messaging and communication module featuring AI-powered Auto Attendant, SMS, Team Chat, Group Messaging, Interactive Voice Response with keyword recognition, Text-to-Speech, voicemail-to-email, transcriptions, faxing, and Microsoft Teams integration. Sold as part of the Crexendo VIP bundle for business messaging workflows.
• Voice AI Studio AI-powered generation tool for custom on-hold messages, auto-attendant recordings, and IVR prompts derived from website content, paired with AI voices and license-free royalty-free music and supporting 50+ languages. Used by businesses and partners to produce professional audio content for phone systems without studios or voice talent.
• VIP POTS Replacement Code-compliant cellular and multi-WAN landline replacement solution that replaces copper POTS lines for fire alarms, security systems, elevator phones, POS terminals, and other life-safety applications, supporting up to 16 lines per enclosure with NFPA 72 compliance. Sold to businesses needing to migrate off decommissioned copper service.
• VIP Call Center Cloud-based call center module offering expanded auto-attendant, speech-recognition self-service, customizable queuing and routing, callback in queue, SMS queuing, supervisor dashboards, real-time reporting, and over 60 CRM integrations. Targeted at customer-support teams needing advanced inbound/outbound capabilities.
• Microsoft Teams Integration Integration that brings Crexendo VIP calling capabilities (place/receive calls, conference calling, transfer, park, hold, mute, forwarding, speed dial with presence, call block) directly inside Microsoft Teams. Sold to organizations standardizing on Teams but needing enterprise-grade telephony.
• NetSapiens Platform Proprietary multi-tenant cloud communications platform acquired by Crexendo in 2021, licensing UCaaS/CCaaS capabilities to 240+ service-provider subscribers globally and serving 7+ million end users. Sold as a white-label platform for service providers and resellers to deliver cloud communications under their own brand.
• Crexendo Marketplace Centralized marketplace platform enabling NetSapiens service providers to discover, activate, and monetize certified solutions including pre-integrated AI-powered applications. Designed to increase partner activation rates and expand average revenue per licensee.

Quantifiable outcome

• Cost savings of up to 55% compared to traditional business phone systems
• +5 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and strategic.

• Pronto MobilecoreOEM/ Whitelabel/ Licensing Partner · 7 April 2026Pronto Mobile selected Crexendo's cloud-native platform as technology backbone for business-grade mobile reliability service targeting America's 48 million on-the-go small business professionals. Enables automatic real-time switching across all major US networks through AI-ready, OCI-hosted infrastructure.
• Estech Systems (ESI)coreStrategic or Co-development Partner · 2 March 2026Completed $35M acquisition of Estech Systems (ESI), one of Crexendo's longest-tenured NetSapiens platform licensees. Founded 1987, ESI brings 6,200+ retail accounts, 75,000 seats, and strong sales-engineering organization to expand Crexendo's cloud communications market position.
• AppDirectcoreChannel Partner/ Reseller/ Distributor · 25 February 2026Partnership with AppDirect, a technology service distributor, expands national distribution footprint through access to AppDirect's ecosystem of technology advisors and resellers. AppDirect's marketplace network sources and delivers Crexendo's cloud communications solutions including voice, video, contact center, and managed IT services.
• Altigen TechnologiesstrategicOEM/ Whitelabel/ Licensing Partner · 29 January 2026Strategic licensing and collaboration agreement allowing Altigen to leverage Crexendo's hosted cloud communications platform for customer and partner-facing solutions. Each company focuses on core strengths with Crexendo on platform innovation and Altigen on solution delivery.
• Oracle Cloud Infrastructure (OCI)coreOthersCrexendo's platform built on Oracle Cloud Infrastructure (OCI) for enterprise-grade reliability, security, and compliance. Ongoing migration of ESI workloads to OCI as part of integration strategy.

Scale indicators18 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Nextiva: Privately held UCaaS/CCaaS provider focused heavily on SMB and mid-market customers with bundled voice, contact center, and CRM-adjacent capabilities. Direct competitor in Crexendo's primary SMB segment.
• 8x8: Public UCaaS and CCaaS provider with global footprint serving mid-market and enterprise customers. Competes head-to-head with Crexendo's VIP and VIP CX offerings and shares a similar SMB-to-enterprise go-to-market motion.
• Five9: Public pure-play CCaaS provider offering cloud contact center solutions to enterprise and mid-market. Comparable to Crexendo VIP CX and AI-enhanced omnichannel offerings, though more enterprise-skewed.
• RingCentral: Public UCaaS/CCaaS leader offering cloud communications, contact center, and AI features to businesses of all sizes. Most directly comparable competitor given overlapping product suite (voice, video, contact center), SMB-to-enterprise positioning, and AI roadmap.
• Dialpad: AI-native UCaaS/CCaaS competitor offering voice, contact center, and AI-powered features (e.g., Dialpad Ai). Closely comparable to Crexendo's AI-led roadmap (CAIRO) and targets similar mid-market and SMB customers.
• Ooma: Public cloud communications provider serving SMB and residential customers with voice, video, and smart communications. Comparable in size and SMB-led positioning, and adjacent in POTS replacement and channel-driven distribution.

Broad incumbents

• Vonage (Ericsson): UCaaS, CCaaS, and CPaaS provider acquired by Ericsson, offering cloud communications plus APIs. Competes with Crexendo across SMB and enterprise segments, with stronger carrier/CPaaS distribution.
• Zoom Communications: Larger incumbent that began in video conferencing and has expanded into Zoom Phone (UCaaS) and Zoom Contact Center. Competes with Crexendo via bundle economics and AI features (Zoom AI Companion), and serves overlapping SMB and enterprise segments.
• Genesys: Large enterprise-focused CCaaS and customer experience platform provider. While more enterprise-tilted, it competes with Crexendo VIP CX in the mid-market contact center category and shares an AI-led roadmap.
• Cisco Webex: Cisco's UCaaS/CCaaS suite offering Webex Calling, Webex Contact Center, and AI features. Competes with Crexendo's Microsoft Teams-integrated offerings and serves enterprise and mid-market customers globally.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Crexendo
• YouTubeyoutube.com/channel/UCO2RxsfRPlR7XdptCyVHJgQ
• Facebookfacebook.com/Crexendo
• LinkedInlinkedin.com/company/crexendo-business-solutions
• Instagraminstagram.com/crexendo

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crexendo