Chatlyn
Chatlyn is a Vienna-based SaaS company that provides an AI-powered, omnichannel guest communication platform for hotels, integrating with 13+ PMS systems and serving 1,000+ properties across 30+ countries including luxury brands like InterContinental, St. Regis, and Hotel Sacher.
- Company typePrivate
- Founded2022
- HeadquartersVienna, Austria
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Chatlyn does
Chatlyn (chatlyn GmbH) is a Vienna-based SaaS company that builds an AI-powered guest communication platform purpose-built for the hospitality industry. Founded at the end of 2022, the company consolidates fragmented guest communication channels — including WhatsApp, Instagram, Messenger, webchat, email (Gmail/Outlook/IMAP), and OTA inboxes (Booking.com, Airbnb) — into a unified omnichannel inbox layered on top of 13+ direct PMS integrations (Oracle OPERA Cloud and On-Premise, MEWS, Apaleo, Protel, Clock PMS, Guestline, Sihot, ASA, Casablanca, FO Cloud). Its core AI capabilities include a multilingual (100+ languages) conversational chatbot trained on hotel-specific documents, PMS-triggered guest journey automation across pre-arrival, in-stay, and post-departure stages, and a WhatsApp Newsletter marketing module.
The product suite comprises five modules: Omnichannel Inbox, AI Chatbot, Guest Journey automation, WhatsApp Newsletter, and Webchat Widget. Chatlyn monetizes through subscription SaaS contracts (monthly or annual billing via Stripe) priced on a custom, quote-based model that varies by hotel size, property count, and feature scope. Distribution combines a product-led self-serve entry point for independent hotels with an enterprise field-sales overlay targeting luxury brands and multi-property groups, supplemented by PMS partner co-sell channels.
Chatlyn serves 1,000+ hotels across 30+ countries, with a customer base anchored by luxury and boutique brands such as Hotel Sacher, InterContinental, St. Regis, Club Med, Soneva, and Leading Hotels of the World. The company employs 11-50 people across offices in Vienna (HQ) and Dubai, and was named HotelTechAwards Best Chatbot Solution in 2024 with a 2025 nomination. In June 2025 it closed an €8M Series A led by Smedvig Ventures to fund AI platform development, geographic expansion, and team growth.
Chatlyn firmographics
Firmographics- Name
- Chatlyn
- Legal name
- chatlyn GmbH
- Website
- https://chatlyn.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Chatlyn is a Vienna-based SaaS company that provides an AI-powered, omnichannel guest communication platform for hotels, integrating with 13+ PMS systems and serving 1,000+ properties across 30+ countries including luxury brands like InterContinental, St. Regis, and Hotel Sacher.
- Ownership category
- akta.pro rank
Chatlyn industry classification
Industry- Product category
- Hospitality Communication Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), Team Messaging & Chat (BPAMAMAA)
Keywords
Where Chatlyn is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- Austria
- HQ region
- Europe
Offices2 records
Markets served
Chatlyn business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Monthly and annual subscription-based SaaS model providing access to the AI chatbot platform, omnichannel inbox, and automation features. Pricing varies based on hotel size and feature requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Chatlyn product offering
Product offeringCore offering
Chatlyn provides an AI-powered guest communication SaaS platform for the hospitality industry, consolidating channels such as WhatsApp, email, Instagram, Messenger, webchat, and OTA messaging into a single omnichannel inbox. It automates guest inquiries with an AI chatbot in 100+ languages, executes PMS-triggered guest journey campaigns for upselling and reviews, and offers a WhatsApp newsletter tool with high open rates. The platform integrates natively with more than 10 property management systems including Oracle OPERA, MEWS, and Apaleo for real-time guest and booking data synchronization.
Product overview
chatlyn is a guest communication platform consisting of five integrated modules: the Omnichannel Inbox (unified multi-channel messaging hub), AI Chatbot (24/7 automated responses in 100+ languages), Guest Journey (PMS-triggered automation across the guest lifecycle), WhatsApp Newsletter (high-engagement marketing campaigns with 95% open rates), and Webchat Widget (AI-powered website visitor engagement). All modules connect to the hotel's PMS for real-time guest data and work together to automate repetitive communication tasks, drive upsell revenue, and improve response times. The platform operates as a SaaS solution with monthly or annual subscription models.
Differentiator
Problem solved
Functional benefit
Products and services
- Omnichannel Inbox A unified inbox that consolidates all guest communication channels—including WhatsApp, email, Booking.com, Airbnb, Instagram, webchat, and Messenger—into a single shared interface with guest PMS data attached. Enables team collaboration with conversation assignment, labeling, and shift continuity for hotel teams.
- AI Chatbot An AI-powered chatbot that handles guest queries 24/7 in 100+ languages, trained on hotel-specific documents within minutes. Provides approximately 3-second average response time, smart handoff to staff with full context, and automatic ticket creation for unresolved inquiries.
- Guest Journey PMS-triggered automation platform that sends personalized messages across the full guest lifecycle: pre-arrival upsells, in-stay promotions, and post-checkout review requests. Automatically executes campaigns based on booking data without manual intervention.
- WhatsApp Newsletter WhatsApp marketing campaign tool leveraging the WhatsApp Business API for on-brand message templates, broadcast campaigns, automated flows, upselling, and review collection. Achieves 93-95% open rates compared to approximately 20% for email newsletters.
- Webchat Widget AI-powered branded webchat widget for hotel websites that provides instant responses to visitor inquiries without staff involvement. Supports custom branding, mobile-friendly design, and direct booking integration; at Spa Resort Geinberg, 86% of webchat questions were resolved without staff.
Quantifiable outcome
- Automates 70%+ of incoming guest requests
- +2 more outcomes
Companies that use Chatlyn
Customer profileNamed customers13 records
Segments8 records
Ideal customer profiles4 records
Chatlyn technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration24 records
AI capability5 records
Feature6 records
Chatlyn partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- Oracle OPERA CloudcoreIntegration partnership enabling real-time data synchronization between Chatlyn's AI platform and Oracle OPERA Cloud property management system for accurate guest information and booking capabilities.
- Oracle OPERA On-PremisecoreIntegration partnership for on-premise Oracle OPERA installations enabling hotels with legacy PMS infrastructure to leverage Chatlyn's AI capabilities.
- MEWScoreIntegration with MEWS cloud-based PMS enabling modern, tech-forward hotels to connect guest communications with property management.
- ApaleocoreIntegration with Apaleo's open platform PMS allowing hotels to connect Chatlyn's AI for enhanced guest communication experiences.
- ProtelcoreIntegration with Protel property management systems enabling German and European hotel groups to leverage AI-powered guest communications.
- Clock PMScoreIntegration with Clock PMS providing hotels using this platform access to Chatlyn's AI guest communication capabilities.
- GuestlinecoreIntegration with Guestline's cloud-based PMS solutions enabling hotels to automate guest communications.
- ASAcoreIntegration partnership with ASA property management system provider serving hospitality clients.
- CasablancacoreIntegration with Casablanca PMS enabling hotels to connect guest communications with property management.
- FO CloudcoreIntegration with FO Cloud property management system providing additional PMS connectivity options.
- SihotcoreIntegration with Sihot PMS enabling hotels to leverage AI-powered guest communications.
- WhatsAppcoreWhatsApp Business API integration enabling Chatlyn to offer enterprise-grade messaging capabilities through the world's most popular messaging platform.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Chatlyn competitors and assessment
Company assessmentBroad incumbents
- Cendyn: Hospitality CRM, digital marketing, and guest engagement platform serving hotels and groups globally. Bundles guest communication, loyalty, and personalization into a broader enterprise suite, competing for the same guest-engagement budget as Chatlyn.
- Salesforce: Global CRM and marketing cloud incumbent with a dedicated Hospitality Cloud offering and partner-built messaging solutions. Not focused on hospitality, but competes for enterprise communication and CRM budget at large hotel groups.
- Revinate: Guest data platform and marketing automation solution for hotels combining guest feedback, email marketing, and communication tools. Broader CRM scope than Chatlyn but overlaps directly on guest messaging and pre-arrival automation.
- Shiji Group: Global hospitality technology provider offering PMS, POS, guest experience, and review platforms (including ReviewPro). Much broader portfolio than Chatlyn and competes for guest-messaging wallet share inside its installed base of hotel chains.
Direct peers
- Akia: AI-powered guest experience and messaging platform for hotels, apartments, and vacation rentals, offering automated check-in, surveys, and staff messaging. Closely comparable to Chatlyn's Guest Journey automation and AI chatbot modules.
- TrustYou: Guest experience platform for hotels combining review management, surveys, and messaging to improve online reputation and direct bookings. Adjacent to Chatlyn but with broader reputation-management scope; competes for the same hotel operations budget.
- Bookboost: European-based guest messaging and automation platform for hotels focused on upselling and pre-stay communication. Directly comparable to Chatlyn's Guest Journey and WhatsApp newsletter modules, with similar mid-market hotel customer base.
- Kipsu: Real-time hotel guest messaging platform connecting guests with hotel staff via SMS, WhatsApp, webchat, and other messaging channels. Overlaps directly with Chatlyn's omnichannel inbox and AI-assisted conversations for hotel groups and independent properties.
- Whistle: Cloud-based guest messaging platform built specifically for hotels and resorts, offering text-message-based communication, AI-assisted responses, and PMS integrations. Directly comparable to Chatlyn on product, customer (mid-market to luxury hotels), and GTM motion.
Others
- Mews: Cloud-native PMS platform and strategic integration partner of Chatlyn, used by many of the same boutique and tech-forward hotels. Not a direct messaging competitor, but PMS platforms increasingly embed guest communication features, making Mews a potential adjacent or future competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Chatlyn social profiles
Digital presenceChatlyn compliance and trust
Trust signalCompliance2 records
Chatlyn financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chatlyn leadership team
Management profileNumber of profiles
Profiles4 records
Chatlyn funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chatlyn M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chatlyn
What does Chatlyn do?
Chatlyn provides an AI-powered guest communication SaaS platform for the hospitality industry, consolidating channels such as WhatsApp, email, Instagram, Messenger, webchat, and OTA messaging into a single omnichannel inbox. It automates guest inquiries with an AI chatbot in 100+ languages, executes PMS-triggered guest journey campaigns for upselling and reviews, and offers a WhatsApp newsletter tool with high open rates. The platform integrates natively with more than 10 property management systems including Oracle OPERA, MEWS, and Apaleo for real-time guest and booking data synchronization.
Is Chatlyn a public or private company?
Chatlyn is a private company. It is classified as venture growth investor backed and is currently operating.
When was Chatlyn founded?
Chatlyn was founded in 2022. It employs 11 to 50 people.
Where is Chatlyn based?
Chatlyn is headquartered in Vienna, Austria, in the Europe region.
How does Chatlyn make money?
One revenue line is on record: saaS Subscription.
Who are Chatlyn's main competitors?
Broad incumbents on record are Cendyn, Salesforce, Revinate and Shiji Group. Direct peers are Akia, TrustYou, Bookboost, Kipsu and Whistle. Mews is listed as an others.
Does Chatlyn have an API?
Yes. chatlyn offers webhook and REST API access for automation and integration purposes. Webhooks enable real-time event notifications, while REST access allows programmatic interaction with the platform. The API is available to partners for building deep, langlebige (long-lasting) integrations. Beta access to new APIs is offered to partners.
What industry is Chatlyn in?
Chatlyn's product category is Hospitality Communication Software. Its primary akta.pro industry code is THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51821 and its SIC code is 7372.