What akia.ai does

Akia is a private, AI-native guest experience platform purpose-built for the hospitality industry. The company provides an autonomous AI agent that interacts with hotel and vacation rental guests across SMS/text, in-app chat, and phone/voice channels, drawing on real-time reservation, guest profile, and stay data from native integrations with 18+ property management systems including Oracle Opera, Mews, Streamline, Cloudbeds, Guesty, StayNTouch, Hostaway, Infor HMS, and Apaleo. Core products include an AI Guest Messaging agent that resolves up to 90% of inquiries without staff involvement, an AI Voice agent that answers phone calls and processes payments, a Skills Engine that lets operators codify property-specific procedures as reusable AI workflows, an internal Ask Akia staff assistant, and a suite of platform features covering digital check-in with government ID verification, contactless keyless entry, Mini Apps for upsells and guidebooks, CRM, marketing automation, and reputation management. Distribution includes a web-based operator portal (sys.akia.ai), mobile apps on Apple App Store and Google Play, a developer API (api.akia.com), and a Chrome browser extension (Akia Everywhere).

The company sells primarily via a direct, demo-based sales motion with custom quote-based pricing tiered by property count and feature scope, on annual billing. The customer base of 2,000+ properties spans full-service enterprise hotels (Ritz-Carlton, Marriott, Sheraton, St. Regis, IHG, Auberge Resorts, Velas Resorts, Red Rock), mid-market boutique and management groups (Revival Hotels, EOS Hospitality, Columbia Hospitality, Life House, Brett Robinson, Lark Hotel Group, Weekender), and SMB independent operators and vacation rental companies (Faria Resorts, Winter Park Lodging, Rambla, Sandpiper Beacon, Circle Hotel Fairfield). Marketing emphasizes quantified ROI from case studies — including $89K in post-stay revenue at Faria Resorts, $125K in four months at Circle Hotel Fairfield, $13K+ in post-stay bookings at Revival Hotels, a 4x upsell increase at Sandpiper Beacon, and 86% guest communication automation at Bellmoor Inn & Spa — supplemented by blog content, webinars, and prominent third-party review ratings (Capterra 4.9, G2 5.0, Hotel Tech Report 4.8, Google 4.8). No revenue, funding, or headcount figures are publicly disclosed.

Name

akia.ai

Legal name

Akia

Website

https://akia.ai

Company type

Private

Operating status

Operating

Short description

Akia is a private AI-native guest experience platform for hotels and vacation rentals, offering an autonomous AI agent that handles messaging, phone calls, digital check-in, and operational workflows across 2,000+ hospitality customers.

Ownership category

akta.pro rank

Product category

Hospitality Guest Experience Software

akta.pro primary industry

Integrations, APIs & Automation (Middleware/iPaaS) (THALAMAN)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), iPaaS (Cloud Integration Platforms) (HDAEAIAB)

Keywords

• Hospitality messaging software
• AI guest engagement
• Hotel automation platform
• Vacation rental messaging
• Guest experience software

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Akia operates as a SaaS platform providing AI agents for hospitality guest operations. Customers pay subscription fees for access to the AI messaging, voice, digital check-in, and Mini App features. Pricing is tiered based on property count and feature scope.
2. AI Voice / Phone Minutes: Given the AI Voice agent's ability to take calls and process payments over the phone, additional usage-based or per-call revenue may be generated from voice interactions beyond the base subscription, particularly for premium voice resolution features.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Akia provides an AI-powered guest experience platform for hotels, resorts, and vacation rental operators. The platform uses proprietary AI agents to autonomously handle guest messaging, phone calls, digital check-in, upsells, and post-stay marketing via SMS, voice, and in-app chat. It integrates with 18+ property management systems to sync guest data in real time, automating up to 90% of guest communication without human involvement.

Product overview

Akia is a unified AI-powered guest experience platform for the hospitality industry that combines multiple modules: AI Agents (Guest Messaging, AI Voice, Skills, Ask Akia, Knowledge Base) handle autonomous guest interactions; Platform features (Digital Check-in, Guidebooks, Upsells, Tasks, Team Chat, Keyless Entry) manage guest-facing and operational workflows; CRM and Marketing tools enable guest relationship management and email campaigns. The platform integrates with 18+ property management systems to sync guest data automatically and powers features through AI agents that handle up to 90% of guest communication without human intervention.

Differentiator

Problem solved

Functional benefit

Products and services

• Akia Guest Experience Platform

Quantifiable outcome

• Up to 90% of guest messages resolved by AI without reaching staff
• +7 more outcomes

Named customers29 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability8 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered core and standard.

• Oracle OperacoreTechnology or IntegrationOracle Opera is a leading property management system for large hotel enterprises. Akia integrates with Oracle Opera to sync guest reservation data automatically, enabling the AI agent to deliver contextually accurate responses based on each guest's reservation details, check-in/out dates, room type, and stay history.
• MewscoreTechnology or IntegrationMews is a cloud-based property management system popular with boutique hotels and modern hospitality operators. Akia's integration with Mews enables real-time guest data synchronization, supporting automated messaging, pre-arrival communication, and upsell workflows.
• StreamlinecoreTechnology or IntegrationStreamline is a property management system used by vacation rental operators and hotel management companies. Multiple case studies feature Streamline as the PMS driving Akia's automation — guest data syncs automatically from Streamline into Akia, triggering timely guest messages and enabling consistent AI-powered communication.
• CloudbedscoreTechnology or IntegrationCloudbeds is an all-in-one PMS and booking engine for independent hotels and hostels. Akia integrates with Cloudbeds to sync guest data and power automated messaging workflows for Cloudbeds' customer base.
• GuestycoreTechnology or IntegrationGuesty is a property management platform for short-term rentals and vacation rental companies. Akia's integration with Guesty enables automated guest communication and check-in workflows for Guesty's vacation rental operator customers.
• StayNTouchcoreTechnology or IntegrationStayNTouch is a cloud-based PMS solution for hotels, used by Revival Hotels (414 rooms) as featured in Akia's case studies. The integration enables real-time guest data syncing and automated journey orchestration for StayNTouch customers.
• ApaleostandardTechnology or IntegrationApaleo is an open platform PMS for hotel groups and chains. Akia connects to Apaleo to enable automated guest communication and operational workflows for Apaleo's customer base.
• HostawaystandardTechnology or IntegrationHostaway is a vacation rental management platform. Akia's integration with Hostaway enables automated messaging and digital check-in for vacation rental operators managing properties through Hostaway.
• HospitablestandardTechnology or IntegrationHospitable is a property management system for short-term rentals. Akia integrates with Hospitable to provide automated guest communication and operational workflows for Hospitable's operator customers.
• Infor HMSstandardTechnology or IntegrationInfor HMS (Hotel Management System) is an enterprise hospitality management solution. Akia's integration with Infor HMS enables enterprise hotel operators to automate guest communication using data from Infor HMS.
• Maestro PMSstandardTechnology or IntegrationMaestro PMS is a property management system for hotels and resorts. Akia integrates with Maestro to enable automated guest messaging and digital workflow capabilities for Maestro's hotel customers.
• Chrome Web Store Extension (Akia Everywhere)coreTechnology or IntegrationAkia offers a Chrome browser extension called 'Akia Everywhere' available on the Chrome Web Store, enabling hospitality staff to access Akia functionality directly within their browser workflow without switching between applications.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cloudbeds: Cloudbeds is a leading all-in-one PMS for independent hotels and hostels that has expanded into guest messaging via its Whistle acquisition. As both a PMS integration partner and a competitor with native guest messaging, it is a strategic incumbent for Akia.
• Mews: Mews is a cloud-native PMS for hotels and hospitality operators that increasingly bundles AI-driven guest experiences into its platform. As a PMS integration partner and emerging competitor, Mews represents a broader incumbent with deeper enterprise sales reach.
• Shiji Group: Shiji is a global hospitality technology platform providing PMS, POS, and guest experience solutions for hotels and chains. It competes with Akia at the enterprise and chain level through its guest-facing technology stack and broader hospitality software portfolio.
• Salesforce: Salesforce (including Hospitality Cloud and Einstein AI) is a broad enterprise CRM and AI platform that targets hospitality chains with service automation, customer engagement, and AI agent capabilities. It is a competitive threat through scale, brand, and bundled AI features.

Direct peers

• Revinate: Revinate is a guest experience platform for hotels combining guest data, marketing automation, and reputation management. It overlaps with Akia's CRM, Marketing Suite, and Reputation modules, targeting the same hotel operator buyer with a competing data-driven guest engagement stack.
• HiJiffy: HiJiffy is an AI-powered guest communication platform specialized for hotels and resorts. It directly competes with Akia on AI chat, automated guest queries, and direct booking conversion, with comparable integrations to major hotel PMS systems.
• Asksuite: Asksuite is an AI-powered guest communication and booking assistant for hotels. It competes directly with Akia on AI-assisted guest messaging, reservation inquiries, and automated booking workflows, particularly targeting independent hotels and hotel groups.
• Kipsu: Kipsu is a hospitality guest messaging platform that enables hotels to communicate with guests across SMS, web chat, and messaging apps. It directly competes with Akia in AI-driven guest communication for hotels and resorts, with comparable target segments and PMS integration models.
• Whistle: Whistle (now part of Cloudbeds) is a guest messaging platform built specifically for hotels and vacation rentals. It overlaps directly with Akia on AI-assisted guest communication, automated messaging, and direct PMS integration, particularly for independent and boutique properties.
• Quicktext: Quicktext is an AI and live chat solution for hotels that automates guest communication and booking inquiries. It directly competes with Akia in AI guest messaging for hotels, with a similar focus on direct booking conversion and multichannel guest engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about akia.ai