What Aurora Innovation does

Aurora Innovation AB is a Swedish healthcare technology company founded in 2003 by Carl Leijonhufvud and headquartered in Uppsala, Sweden. The company develops and operates Aurora teleQ, a cloud-based, healthcare-specialized communication platform that consolidates patient contact channels (voice, video, chat, SMS, web) into a single interface. The platform integrates with electronic health record (EHR) systems, triage platforms, monitoring and screening systems, and supports single sign-on and directory synchronization. Built on a hybrid architecture combining local data centers with Microsoft Azure, the system is deployed with two-week update cycles and claims 100% service availability, processing more than 62 million patient-provider calls annually across Europe.

The company sells Aurora teleQ primarily to hospitals, primary care centers, dental clinics, pharmacies, regional healthcare authorities, and municipal care providers across Sweden, Finland, the Netherlands, Spain, and Portugal, with approximately 90 employees and roughly 160 million SEK in annual revenue. Revenue is generated through a usage-based subscription model for the core platform and add-on modules, supplemented by professional services for implementation, training, and ongoing consultancy. Distribution combines direct sales for larger enterprise accounts (hospitals, regions) with a reseller and integration partner network for mid-market expansion. The company is privately held, with no disclosed institutional investor or parent company.

Name

Aurora Innovation

Legal name

Aurora Innovation AB

Website

https://aurorainnovation.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Aurora Innovation AB is a Swedish healthcare technology company that sells Aurora teleQ, a cloud-based communication platform consolidating patient contact channels and integrating with EHR systems. It serves hospitals, clinics, pharmacies, and regional healthcare providers across Sweden, Finland, the Netherlands, Spain, and Portugal.

Ownership category

akta.pro rank

Product category

Healthcare Communication Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

akta.pro secondary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Healthcare communication platform
• Patient contact management
• Telehealth callback software
• Medical workflow integration
• Cloud telephony healthcare

Headquarters

HQ city

Uppsala

HQ country

Sweden

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Aurora teleQ Subscription: Cloud-based subscription model where customers pay for what they use, suitable for both small practices and large healthcare organizations. The product is scalable and customizable to match customer needs and resources.
2. Professional Services: Consultancy and training services including implementation, onboarding, ongoing training, and operational development support for healthcare organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Aurora Innovation develops and sells Aurora teleQ, a cloud-based healthcare communication platform that consolidates patient contact channels (voice, video, chat, SMS, voicemail) into a single collaborative interface with smart call distribution, scheduled callbacks, and API-driven integrations to electronic health record systems. The platform is purpose-built for healthcare providers such as hospitals, health centers, dental clinics, pharmacies, and care regions, handling more than 62 million patient calls annually across multiple European countries.

Product overview

Aurora Innovation offers Aurora teleQ, a unified modular communication platform specifically designed for healthcare. The core product consists of the main Aurora teleQ platform which consolidates all contact channels into a single intuitive interface. Additional modules include communication features (Video, Chat, SMS, Phone Menu), call management features (Push, Call Duo, Time-Scheduled Callback, Voicemail Plus), and operational features (Web Entrance, File Sharing, teleQ Reports). All modules are available within the same platform interface and can be customized to match customer needs and resources. The platform processes over 62 million calls annually across several European countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Aurora teleQ A cloud-based, multi-channel healthcare communication platform that consolidates voice, video, chat, SMS, and voicemail into a single collaborative interface with smart call distribution, scheduled callbacks, and API-driven integrations to electronic health record systems. Designed for hospitals, health centers, dental clinics, pharmacies, and healthcare regions across Europe, handling more than 62 million patient calls annually and serving 70% of Sweden's population.
• Consultancy and Training Services Professional services offering implementation, onboarding, ongoing training, and operational development support for healthcare organizations deploying Aurora teleQ. Delivered alongside the platform subscription.

Quantifiable outcome

• 70% of Swedish population accesses healthcare through teleQ platform
• +4 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature14 records

Partnerships

Three partnerships are on record, tiered core.

• Healthcare Integration PartnerscoreTechnology or IntegrationIntegration partners who build solutions on the Aurora teleQ API, creating seamless connections with electronic health records, triage systems, scheduling platforms, and other healthcare applications. The company follows a structured 5-step integration process: define value, design lab, sustainable solution development, pilot, and formalize.
• Sales Partners (Resellers)coreChannel Partner/ Reseller/ DistributorReseller partners across Europe who distribute and implement Aurora teleQ to healthcare providers, helping expand the company's reach into new markets and customer segments.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partner providing Azure services that complement local data centers, enabling hybrid cloud delivery with high security, compliance, and rapid innovation capabilities.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Curoflow: Swedish digital health platform focused on automated patient follow-up, triage, and remote monitoring workflows; an emerging Nordic player with partial overlap in patient communication and triage routing.

Broad incumbents

• Zoom for Healthcare: Zoom's healthcare offering bundling video, chat, and telephony for clinical workflows; a broad incumbent competing with Aurora's video and chat modules, particularly in telehealth expansion.
• Telia Healthcare: Telia Company's healthcare division providing digital care platforms and connected health services across the Nordics; a larger incumbent with overlapping patient communication and remote care offerings in Aurora's core geography.
• Microsoft Cloud for Healthcare: Microsoft's healthcare vertical cloud bundle on Azure that includes Teams-based virtual visits, patient engagement, and care coordination; a broad incumbent offering overlapping capabilities and the same Azure backbone Aurora relies on.

Direct peers

• Updox: US-based patient engagement and healthcare communication platform offering telehealth, secure messaging, and patient intake tools; comparable product scope (voice/chat/SMS/video) targeted at physician practices and hospitals.
• PatientSky: Norwegian-headquartered healthcare communication and EHR provider offering patient communication, telehealth, and practice management tools across the Nordics; directly comparable to Aurora in geography, vertical focus, and multi-channel patient engagement.
• PerfectServe: US clinical communication and collaboration platform serving hospitals and health systems with secure messaging, provider scheduling, and call routing; directly comparable on healthcare-specific call-center and communication workflow automation.
• Doccla: European virtual ward and remote patient monitoring platform combining monitoring devices, video, and messaging workflows for healthcare providers; comparable on hybrid care communication infrastructure and EU healthcare focus.
• Visiba Care: Swedish digital care platform providing video and asynchronous patient communication for primary care and hospitals across the Nordics and Europe; closest direct competitor in Aurora's home market on virtual care workflows.

Regional players

• Telavox: Nordic cloud telephony and contact-center provider serving enterprises including healthcare customers; comparable telephony/contact-center capabilities but broader vertical focus, making it an adjacent Nordic competitor rather than direct healthcare specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/aurora-innovation-ab
• Xx.com/ain_sweden
• Facebookfacebook.com/aurorainnovationab

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aurora Innovation