Mural Health

What Mural Health does

Mural Health is a private B2B SaaS company headquartered in Philadelphia (Berwyn) that operates Mural Link, a cloud-based participant management platform for clinical trials. The platform unifies financial management (participant reimbursements and stipends via digital wallets such as Venmo, PayPal, Revolut, Zelle, Mercado Pago, PIX, and virtual or physical Visa/Mastercard pre-paid debit cards), travel coordination (integrated Uber and Lyft rideshare plus international travel booking), participant messaging (push notifications, in-app chat, calendar sync), and real-time satisfaction analytics into a single product. The company also offers prepaid meal delivery through a partnership with ModifyHealth and supports tax-reporting ownership on behalf of sponsors. The company's founders previously created ClinCard in 2008, the clinical trial industry's first participant payment technology, which was acquired in 2016; Mural Health was founded in 2021 and launched Mural Link in 2022.

Mural Health serves pharmaceutical companies, biotech firms, contract research organizations (CROs), and clinical trial site networks that need to reduce participant dropout (cited industry baseline of 15-40%), improve recruitment, and compress trial timelines. The company reports relationships with 4 of the top 10 pharmaceutical companies, 3 of the top 10 CROs, and multiple site networks as of 2024, with the platform supporting more than 4 million participants and processing over 20 million payments across 75+ countries. Distribution is exclusively enterprise sales, with dedicated field and inside sales motions, quote-based pricing, multi-year contracts, and a 2-3 week go-live onboarding timeline.

The company monetizes Mural Link as a subscription platform configured per sponsor and study, with no public pricing disclosed. It has raised approximately $20.7 million in aggregate funding, including an $8 million seed round led by Bessemer Venture Partners in September 2023 and a subsequent $12.73 million round in April 2024. The company is SOC 2 Type 2 certified, has 11-50 employees, and has won multiple industry recognitions including MedTech Breakthrough (2025 and 2026), Citeline Awards (2024), PACT Enterprise Awards (2024), and Philadelphia Business Journal Best Places to Work (2024).

Name

Mural Health

Legal name

Mural Health

Website

https://muralhealth.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Mural Health operates Mural Link, an integrated clinical trial participant management platform that consolidates payments, travel, messaging, and analytics for pharmaceutical, biotech, CRO, and site-network sponsors globally.

Ownership category

akta.pro rank

Headquarters

HQ city

Berwyn

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Mural Link SaaS Platform Subscription: Mural Health operates as a B2B software platform charging pharmaceutical companies, biotech firms, CROs, and clinical trial sites for access to the Mural Link participant management platform. The platform is configured per client and includes financial management, travel coordination, messaging, and analytics modules. Pricing is quote-based, suggesting an enterprise subscription model tailored to trial volume and scope.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Mural Health sells Mural Link, a cloud-based participant management platform for clinical trials that consolidates global participant reimbursements (digital wallets, local bank transfers, prepaid debit cards), integrated rideshare and international travel coordination, push-notification participant messaging, and real-time multi-site analytics. The platform is sold on a quote-based, multi-year subscription to pharmaceutical companies, biotech firms, CROs, and clinical trial site networks across 75+ countries.

Product overview

Mural Health offers Mural Link, the clinical research industry's first participant management platform designed to modernize patient engagement in clinical trials. The platform operates as a unified system combining multiple modules: Financial Management & Reimbursements for global payment capabilities (supporting Venmo, Zelle, PayPal, Revolut, Visa, Chase, Mastercard, Mercado Pago, PIX), Travel & Concierge Service integrating Uber and Lyft for participant transportation, Participant Messaging with push notifications and in-app chat, and Feedback & Analytics providing real-time satisfaction dashboards. An additional Meal Delivery Services module was added in partnership with ModifyHealth. The company originated from the inventors of the ClinCard (first clinical trial payment technology, 2008) and launched the Mural Link platform in 2022. Supporting initiatives include the Portrait Project (patient story advocacy) and the Harley Jacobsen Tax Bill (legislative advocacy for tax-free clinical trial payments).

Differentiator

Problem solved

Functional benefit

Brands

• Mural Link: Clinical research industry's first participant management platform designed to meet the needs of modern-day participants in trials worldwide, providing financial management, reimbursements, travel services, participant messaging, and feedback analytics

Products and services

• Mural Link The clinical research industry's first dedicated participant management platform, designed to modernize patient engagement in clinical trials. Mural Link combines global participant reimbursements (digital wallets, local bank transfers, virtual or physical prepaid debit cards), integrated rideshare and travel coordination, push-notification messaging and in-app chat, calendar syncing, and real-time multi-site analytics for sponsors and sites. Sold to pharmaceutical companies, biotech firms, CROs, and clinical trial site networks.
• Mural Link Meal Delivery Service Prepaid meal delivery offering for U.S. clinical trial participants, delivered through a partnership with ModifyHealth, providing nutritious, diet-specific meals to reduce nutrition- and food-access barriers to trial participation.
• Mural Link Global Payment Capabilities Expansion Expanded global payment capability of Mural Link enabling participants in Latin America, Ukraine, China, and additional regions to receive funds through locally trusted payment methods including mobile wallets and local bank transfers, addressing international wire transfer friction.

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• ModifyHealthcoreStrategic or Co-development PartnerMural Health partnered with ModifyHealth in November 2025 to expand Mural Link with prepaid meal delivery services for U.S. clinical trial participants. The service provides nutritious, diet-specific meals at no cost to participants, with all logistics handled by ModifyHealth. This partnership directly addresses participation barriers related to nutrition and food access.
• UbercoreTechnology or IntegrationMural Link integrates with Uber for participant transportation booking, allowing participants to book rideshare directly within the platform with no out-of-pocket expense.
• LyftcoreTechnology or IntegrationMural Link integrates with Lyft for participant transportation booking alongside Uber, providing rideshare options within the app.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Greenphire: Greenphire acquired ClinCard (the original clinical trial payment product invented by Mural Health's founders) and offers participant payment, travel, and financial management solutions for clinical trials — the closest direct competitor and historical successor to the founders' prior work.
• Signant Health: Signant Health provides patient-centric clinical trial technology including eCOA, ePRO, patient engagement, and clinical supplies — directly competing with Mural Health's participant management and engagement capabilities for pharma and CRO sponsors.
• YPrime: YPrime offers eCOA, IRT, clinical supply management, and patient engagement solutions for clinical trials, overlapping with Mural Health's participant-facing modules and serving similar pharma and CRO buyers.
• THREAD Research: THREAD is a decentralized clinical trial platform offering patient recruitment, telehealth, eCOA, and remote data capture — competing directly with Mural Link's decentralized participant engagement and travel coordination capabilities.

Broad incumbents

• Medidata Solutions: Medidata (a Dassault Systèmes company) is the leading eClinical platform offering Rave EDC, RTSM, eCOA, and patient cloud solutions — competing with Mural Health across enterprise sponsors with a broader, deeply entrenched product suite.
• Veeva Systems: Veeva Vault CTMS and Vault eTMF provide clinical operations and trial management platforms for pharma — a broader incumbent that competes for the same enterprise procurement dollars as Mural Link.
• IQVIA: IQVIA is a global clinical research services and technology giant providing R&D solutions, decentralized trial platforms, and patient engagement tools — competing with Mural Health's sponsor-facing and patient-facing offerings as part of a much broader portfolio.
• Clario: Clario provides clinical trial endpoint technology including eCOA, imaging, and patient outcomes — overlapping with Mural Health's participant experience modules while serving similar pharma and CRO enterprise buyers.
• Oracle Clinical One: Oracle's Clinical One platform unifies EDC, RTSM, CTMS, and patient engagement for clinical trials — a broad incumbent competing with Mural Link for enterprise sponsor budgets with significantly greater scale and capital.

Emerging players

• Curebase: Curebase delivers decentralized clinical trial software with participant and site management, eConsent, and remote monitoring — a more focused emerging competitor in the DCT participant experience space where Mural Health competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/muralhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mural Health