Acclaim AI
- Company typePrivate
- Founded2022
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Acclaim AI does
Acclaim AI, operating under the legal entity Aiphoria US, Inc., is an enterprise voice AI platform provider that targets regulated industries, primarily banking, fintech, and credit unions. The company delivers AI-powered virtual employees and automation for customer service, debt collection, and sales operations through voice-first AI agents that combine speech recognition, voice synthesis, voice cloning, real-time translation, voice enhancement, transcription, and voice analytics. Headquartered in Aventura, Florida (US entity), with a global team spanning 25+ countries, the company was founded in 2022 and was previously known as Aiphoria (Cyprus-based).
The core product, the Acclaim Platform, is built on a proprietary Goal-Oriented Agent Logic (GOAL) architecture that aligns AI agent behavior to defined business outcomes within controlled compliance boundaries. It supports on-premise or private cloud deployment with full data sovereignty, configurable compliance guardrails, a self-service Agent Studio for building and managing agents, and multilingual omnichannel capabilities. An add-on product, Overtime, extends the platform to AI-powered payment recovery and outreach workflows for collections agencies, debt buyers, and healthcare revenue cycle organizations. Reported platform-level outcomes include 2M+ calls handled per month, $5M+ in annual savings per customer company, 10x payment efficiency gains, 80%+ automated customer engagements, and 90% of early-stage collections calls automated at TBC Group.
Acclaim operates a freemium model at the core platform level, with separately negotiated enterprise agreements that include SLAs for larger deployments, and has signaled that paid plans or usage-based fees may be introduced in the future. The go-to-market is enterprise direct sales targeting regulated customers, with named deployments including TBC Group, Banco Plata, DNB Bank, Migros Bank, and Emirates NBD. Following a $34M strategic round in July 2025 led by Ratmir Timashev at a $150M post-money valuation, the company has prioritized expansion into US and European markets.
Acclaim AI firmographics
Firmographics- Name
- Acclaim AI
- Legal name
- Aiphoria US, Inc.
- Website
- https://acclaim.ai
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Acclaim AI industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where Acclaim AI is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Acclaim AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Services: Core platform provided free of charge currently. Terms state plans may introduce paid plans or usage-based fees in the future. Enterprise customers may be eligible for SLAs as defined in separate agreements.
- Enterprise Agreements: Separate enterprise agreements with SLA terms for larger deployments. Custom pricing likely based on deployment scope, call volume, and feature requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with core features |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Acclaim AI product offering
Product offeringCore offering
Acclaim AI builds and operates an enterprise voice AI platform that deploys goal-oriented AI agents to handle customer service, debt collection, sales, and payment recovery interactions for regulated industries. The platform combines human-quality voice synthesis, configurable compliance guardrails, and on-prem/private cloud deployment to deliver compliant conversational AI for banking, fintech, and credit unions. An add-on module called Overtime extends the platform with specialized AI-powered payment outreach and recovery workflows.
Product overview
Acclaim AI offers the Acclaim Platform as its core unified product — a voice AI platform for regulated customer operations, combined with a specialized add-on module called Overtime for AI-powered payment recovery workflows. The platform is designed for banking, fintech, and credit unions and combines human-quality voice AI with configurable compliance guardrails and flexible enterprise deployment options.
Differentiator
Problem solved
Functional benefit
Brands
- Overtime: AI-powered payment outreach and recovery workflow platform that automates compliant payment outreach across industries including collections, agencies, debt buyers, and healthcare revenue cycle organizations.
Products and services
- Acclaim Platform
Quantifiable outcome
- $5M+ annual savings per company
- +8 more outcomes
Companies that use Acclaim AI
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Acclaim AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature6 records
Acclaim AI partnerships and signals
Strategic signalScale indicators11 records
Acclaim AI competitors and assessment
Company assessmentDirect peers
- Cresta: Enterprise real-time voice and chat AI agent platform for contact centers and sales/service teams, with strong focus on regulated industries. Most directly comparable to Acclaim on enterprise voice agents, outcome-driven coaching/assistance, and regulated vertical focus.
- Sierra: Conversational AI platform purpose-built for enterprise customer experiences, with agents that take real actions across systems. Highly comparable to Acclaim on goal-driven voice agents for large enterprise CX use cases.
- PolyAI: Voice-first conversational AI for enterprise customer service, including banks and healthcare. Comparable to Acclaim on enterprise voice agents, multilingual capability, and contact-center automation in regulated industries.
- Kore.ai: Enterprise conversational AI and agent platform with strong banking and financial services focus, offering on-prem/sovereign deployment options. Comparable to Acclaim across agent frameworks, banking vertical, and deployment flexibility.
- Cognigy: Conversational and agentic AI platform for enterprise contact centers, with deep telecom and financial-services deployments across EMEA. Comparable to Acclaim on enterprise CX automation, voice agents, and European banking footprint.
- Yellow.ai: Enterprise conversational AI platform with voice and chat agents deployed across banking, insurance, and healthcare. Comparable to Acclaim on omnichannel agents, multilingual support, and regulated-vertical use cases.
- Avaamo: Enterprise conversational AI platform with strong presence in regulated industries (banking, healthcare, insurance) and on-prem deployment support. Comparable to Acclaim on voice agents, regulated verticals, and deployment model.
Broad incumbents
- Google Cloud Contact Center AI (CCAI): Hyperscaler offering for conversational AI in contact centers via Dialogflow and CCAI. A broader incumbent alternative to Acclaim for voice agents, with deeper infrastructure but weaker specialization for on-prem regulated deployments.
- Amazon Lex & Amazon Connect: AWS-native conversational AI (Lex) and contact-center (Connect) platform serving large enterprises including financial services. A broad incumbent competitor to Acclaim with broader scale but limited specialization in on-prem regulated voice agents.
- SoundHound for Customer Service: Voice AI vendor offering conversational agents across multiple verticals including automotive, financial services, and customer service. A broader incumbent peer overlapping with Acclaim on enterprise voice agents, though less specialized in on-prem regulated banking deployments.
Market position
Strengths5 records
Weaknesses5 records
Key risks7 records
Key highlights7 records
Customer concentration
Acclaim AI social profiles
Digital presenceAcclaim AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Acclaim AI leadership team
Management profileNumber of profiles
Profiles5 records
Acclaim AI subsidiaries and ownership
Company hierarchySubsidiaries1 record
Acclaim AI funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Acclaim AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Acclaim AI
What does Acclaim AI do?
Acclaim AI builds and operates an enterprise voice AI platform that deploys goal-oriented AI agents to handle customer service, debt collection, sales, and payment recovery interactions for regulated industries. The platform combines human-quality voice synthesis, configurable compliance guardrails, and on-prem/private cloud deployment to deliver compliant conversational AI for banking, fintech, and credit unions. An add-on module called Overtime extends the platform with specialized AI-powered payment outreach and recovery workflows.
Is Acclaim AI a public or private company?
Acclaim AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was Acclaim AI founded?
Acclaim AI was founded in 2022. It employs 51 to 100 people.
Where is Acclaim AI based?
Acclaim AI is headquartered in London, United Kingdom, in the Europe region.
How does Acclaim AI make money?
Two revenue lines are on record. Platform Services are the primary driver. The others are enterprise Agreements.
Who are Acclaim AI's main competitors?
Direct peers on record are Cresta, Sierra, PolyAI, Kore.ai, Cognigy, Yellow.ai and Avaamo. Broad incumbents are Google Cloud Contact Center AI (CCAI), Amazon Lex & Amazon Connect and SoundHound for Customer Service.
Does Acclaim AI have an API?
Yes. Acclaim provides a developer API for programmatic access to its speech technology services. The API enables programmatic access to core speech services including speech recognition (speech-to-text), voice synthesis (text-to-speech), voice cloning, real-time translation, voice enhancement, transcription services, and voice analytics. An internet connection is required, and telecommunications providers may charge separate fees for data usage. The Service is provided free of charge at this time with potential future paid plans or usage-based fees.
What industry is Acclaim AI in?
Acclaim AI's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 513210 and its SIC code is 7372.