Citibox
Citibox (Citibox Smart Services, S.L.) operates a network of smart parcel lockers installed in Spanish residential building common areas, plus a PUDO pickup-point network in France and Germany as an Amazon Hub Counter partner. The service is free for residents and monetized through premium courier contracts and per-parcel PUDO fees.
- Company typePrivate
- Founded2021
- HeadquartersMadrid, Spain
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Citibox does
Citibox Smart Services, S.L. is a Madrid-headquartered, privately held Spanish company that operates a network of smart parcel lockers installed in the common areas of multi-family residential buildings. Its core product is a connected hardware locker paired with a multi-tenant software stack: a consumer iOS/Android app, a courier app and webapp, a PUDO (Pick-Up/Drop-Off) operator app, and an admin webapp that handle authentication, unique opening codes, real-time push/SMS/email notifications, and electronic proof of delivery. The company takes commercial custody of deposited parcels with insurance up to €1,000 per parcel during storage. Citibox is universal and courier-agnostic by design — any courier or e-commerce operator can deliver into a Citibox locker without exclusive integration.
The company operates a multi-sided business model. The flagship residential service is free for end users and homeowner communities, monetized indirectly through premium B2B contracts with courier companies, per-parcel transaction fees from PUDO partner shops (Citibox France SAS pays €0.25 per parcel handled, with Citibox earning the spread against carrier-paid volume), and contractual revenue streams underwriting a planned scale-up to 600,000+ installed mailboxes across Spain's top 10 cities. Operations are supported by 100+ employees across Madrid, Barcelona, Paris, London, Berlin, and Lisbon, and an €80M debt facility (July 2024) from Growth Credit Partners and CoVenture.
Citibox has cumulatively delivered over 70.4 million parcels to 500,000+ registered users and operates 8,000+ PUDO points in France and Germany as an official Amazon Hub Counter partner. It is an EU Horizon 2020 grant recipient (grant n° 880495) and is GDPR / LOPDGDD / CNIL compliant. Equity backers include Mundi Ventures, Bonsai Venture Capital, Big Sur Ventures, and Demium. The company was founded by David Bernabeu and has made two disclosed acquisitions (iOmando in 2017 and Celeritas in 2023).
Citibox firmographics
Firmographics- Name
- Citibox
- Legal name
- Citibox Smart Services, S.L.
- Website
- https://citibox.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Citibox (Citibox Smart Services, S.L.) operates a network of smart parcel lockers installed in Spanish residential building common areas, plus a PUDO pickup-point network in France and Germany as an Amazon Hub Counter partner. The service is free for residents and monetized through premium courier contracts and per-parcel PUDO fees.
- Ownership category
- akta.pro rank
Citibox industry classification
Industry- Product category
- Last-Mile Parcel Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Residential & Multifamily Parcel Locker Solutions (Apartment/HOA) (TLAAAMAD)
- akta.pro secondary industries
- PUDO/Parcel Locker Networks for E-commerce (OOH Delivery) (TLAAAFAG), Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)
Keywords
Where Citibox is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices7 records
Markets served
Citibox business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Free B2C residential mailbox service: Smart mailboxes are installed and maintained free of charge for buildings of 10+ homes and their residents; no direct fee is charged to end users or communities. This is a land-and-expand motion: the user base is acquired for free, then monetized indirectly through courier and partner contracts.
- Premium B2B contracts with courier and logistics companies: Courier companies contract "premium access" to the platform for their couriers (vs the free mode for self-employed couriers); in this mode the courier company is the data controller and Citibox processes on legitimate-interest basis. Premium contract terms prevail over the standard EULA.
- Per-parcel transaction fees from PUDO partner shops (Citibox Point Network): Citibox France SAS pays partner shops €0.25 per parcel handled at the pickup point (0,25 € par colis géré); the network is monetized by aggregating parcel volume from carriers (notably Amazon Hub Counter) and distributing parcel-driven foot traffic to local retail, with Citibox earning a per-parcel take rate.
- Debt-funded network expansion (€80M debt facility, 2024): Growth Credit Partners and CoVenture provided an €80M debt facility to fund the installation of 600,000+ smart mailboxes in Spain's top 10 cities over three years, targeting ~5M online shoppers. This is capital raised against future contracted revenue rather than equity; it underpins a scale-driven unit-economics model where hardware CAPEX is amortized against long-tail courier and PUDO contracts.
- Data-adjacent marketing communications (with consent): User privacy policy enables, with explicit consent, the sending of own marketing and third-party marketing (training, FMCG, leisure, telecoms sectors) by email or post; users can revoke at any time. Stated as a value-add, not the primary revenue model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free residential smart mailbox for end users and buildings |
| Transaction based/ take rate | Pay-as-you-go | Citibox Point Network: €0.25 per parcel handled |
| Other | Multi-year contract | Premium platform access for courier companies (contract-based) |
| Freemium | Pay-as-you-go | Self-employed couriers: free access to the courier app/webapp |
Go-to-market motion5 records
Distribution channels7 records
Marketing channels9 records
Citibox product offering
Product offeringCore offering
Citibox installs and operates a network of connected smart parcel lockers (buzones inteligentes) in the common areas of residential buildings with 10+ homes, complemented by resident and courier mobile apps that manage authentication, locker opening and electronic proof of delivery. The service is free for residents and homeowner communities and is monetized through premium B2B contracts with courier/logistics companies and per-parcel fees from the Citibox Point Network (PUDO) of retail pickup points in France and Germany operating as an official Amazon Hub Counter partner.
Product overview
Citibox is a smart parcel delivery platform following a platform-plus-modules architecture. The core offering is the Citibox Smart Mailboxes (Buzones Inteligentes) — connected parcel lockers installed in residential buildings — which is complemented by two mobile applications (the Citibox App for residents and the Citibox Courier App for delivery couriers) and extended by the Citibox Point Network (PUDO), a retail Pick-Up/Drop-Off network operating in France and Germany as an official Amazon Hub Counter partner. Together, these modules enable end-to-end parcel delivery, receipt, and collection across both residential and retail touchpoints.
Differentiator
Problem solved
Functional benefit
Brands
- Citibox Point Network (Citibox PUDO): Citibox's Pick-Up/Drop-Off (PUDO) partner network in France and Germany, operated in partnership with Amazon Hub Counter and other carriers, with its own dedicated "Citibox Point" mobile app and website at pudo.citibox.com.
Products and services
- Citibox Smart Mailboxes (Buzones Inteligentes) Connected parcel lockers installed free of charge in the lobbies of residential buildings with 10+ homes. Couriers deposit parcels using an opening number; residents receive push/SMS/email notifications and collect 24/7 with a unique one-time code.
- Citibox Resident App Free iOS and Android consumer app (id1067653444, com.citibox.android) used by residents to receive delivery alerts, view parcel status, and open their assigned Citibox compartment via unique codes.
- Citibox Courier App and Webapp Mobile and web app used by self-employed couriers (free) and courier companies (premium contracted mode) to register, follow the in-app deposit flow, open the indicated locker with an opening number, and receive an electronic proof of delivery with €1,000/parcel custody insurance.
- Citibox Point Network (PUDO) Network of retail pickup/drop-off points in France and Germany operated by Citibox France SAS. Local shops host Citibox hardware at no cost and earn €0.25 per parcel handled, with no exclusivity, minimum volumes or lock-in. Aggregates parcel volume from Amazon Hub Counter and other carriers.
Quantifiable outcome
- Reduces CO2 emissions by 52% per installed building (Citibox stated claim)
- +9 more outcomes
Companies that use Citibox
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles5 records
Citibox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature8 records
Citibox partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered flagship (named official partner), core (customer-service backbone), core (security/cdn), core (hosting), core (internal tooling) and core (workforce).
- Amazon Hub Counterflagship (named official partner)Official Amazon Hub Counter partner: Citibox provides the technology and runs the local PUDO network, while Amazon Hub Counter brings brand recognition and parcel volume. Partner shops appear as official Amazon pickup points and earn a fixed amount per collected parcel.
- Zendeskcore (customer-service backbone)Citibox runs its customer-facing help center on Zendesk (help.citibox.com). Cookies (__cf_bm, __cfruid, ZD-suid, ZD-store, ZD-buid, ZD-currentTime) and a ZD Answer Bot integration are used for support, session and user tracking.
- Cloudflarecore (security/cdn)Cloudflare provides load-balancing, content delivery and DNS for Citibox, with Cloudflare cookies (__cf_bm, __cfruid) detected on citibox.zendesk.com and citibox.com.
- Google Cloud Platformcore (hosting)Citibox France SAS uses Google Cloud Platform as the hosting provider for the PUDO platform (pudo.citibox.com) under a GDPR-compliant Data Processing Addendum.
- Google Workspace (Apps Script + Google Sheets)core (internal tooling)Citibox France SAS uses Google Workspace (Apps Script + Google Sheets) to store contact-form submissions from prospective PUDO partners.
- Citiboxers (employee base)core (workforce)Citibox describes its 100+ employee team as a community of young talent, ex-corporate professionals and entrepreneurs, unified by a #oneteam culture. The 'Trabaja con nosotros' page positions the company as a remote-friendly employer offering flexible hours, attractive compensation and career development.
Scale indicators12 records
Recent moves8 records
Expansion highlights7 records
Citibox competitors and assessment
Company assessmentDirect peers
- InPost: InPost is the largest out-of-home parcel locker network in Europe (Paczkomaty in Poland, expanding across the continent). Citibox competes head-to-head with InPost on parcel locker density in Iberia and shares the same courier-agnostic, multi-tenant model.
- Hivebox (formerly Paack): Hivebox (Spain/Portugal) is a directly comparable last-mile delivery and parcel locker operator serving the Iberian market. It offers residential and retail smart locker solutions to e-commerce shippers in the same geographies Citibox targets.
- Cleveron: Cleveron is an Estonian parcel locker and click-and-collect technology provider with deployments across Europe and globally. Comparable to Citibox as a hardware-plus-software smart locker vendor serving retailers, property managers and couriers.
- Luxer One: Luxer One provides smart package room and parcel locker solutions primarily to multifamily residential and student housing in North America. Comparable to Citibox's residential building smart mailbox offering with universal courier access.
- Mondial Relay: Mondial Relay (InPost Group) operates one of Europe's largest PUDO/relay-point networks, primarily in France and Benelux. Citibox's Citibox Point Network in France competes for PUDO partner shop recruitment and Amazon Hub Counter routing.
Broad incumbents
- Amazon Hub / Amazon Hub Counter: Amazon operates Amazon Hub Locker and Amazon Hub Counter, the global benchmark for residential and retail parcel lockers. Citibox is both a direct competitor (residential smart mailboxes) and an official Hub Counter PUDO partner for its France/Germany network.
- Parcel Pending by Quadient: Parcel Pending, owned by Quadient, is a global supplier of smart parcel locker solutions for residential, retail, university and corporate applications. Citibox is comparable in residential/multifamily deployments and locker-as-a-service business model.
- DHL Packstation (Deutsche Post DHL): DHL Packstation is Deutsche Post's national automated parcel locker network in Germany with thousands of public-access lockers. Citibox is a complementary/comparable residential OOH parcel infrastructure play, though DHL operates at vastly greater scale.
- BPost (Belgian Post): BPost is Belgium's national postal operator with a growing parcel locker and PUDO network. Comparable to Citibox as a postal/parcel operator extending into smart lockers and pickup points across European markets.
Regional players
- Relay (DPDgroup): DPDgroup's Pickup/Relay network is a large PUDO/relay-point network across France and Europe with thousands of partner shops. Citibox's Citibox Point Network is structurally comparable as a competing PUDO retail partner network.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Citibox social profiles
Digital presenceCitibox compliance and trust
Trust signalCompliance1 record
Citibox financial estimates
Financial estimateRevenue estimate
Valuation estimate
Citibox leadership team
Management profileNumber of profiles
Profiles6 records
Citibox subsidiaries and ownership
Company hierarchySubsidiaries1 record
Citibox funding detail
Funding detailFunding overview
Funding rounds8 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Citibox M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Citibox
What does Citibox do?
Citibox installs and operates a network of connected smart parcel lockers (buzones inteligentes) in the common areas of residential buildings with 10+ homes, complemented by resident and courier mobile apps that manage authentication, locker opening and electronic proof of delivery. The service is free for residents and homeowner communities and is monetized through premium B2B contracts with courier/logistics companies and per-parcel fees from the Citibox Point Network (PUDO) of retail pickup points in France and Germany operating as an official Amazon Hub Counter partner.
Is Citibox a public or private company?
Citibox is a private company. It is classified as venture growth investor backed and is currently operating.
When was Citibox founded?
Citibox was founded in 2021. It employs 101 to 250 people.
Where is Citibox based?
Citibox is headquartered in Madrid, Spain, in the Europe region.
How does Citibox make money?
Five revenue lines are on record. Free B2C residential mailbox service is the primary driver. The others are premium B2B contracts with courier and logistics companies, per-parcel transaction fees from PUDO partner shops (Citibox Point Network), debt-funded network expansion (€80M debt facility, 2024) and data-adjacent marketing communications (with consent).
Who are Citibox's main competitors?
Direct peers on record are InPost, Hivebox (formerly Paack), Cleveron, Luxer One and Mondial Relay. Broad incumbents are Amazon Hub / Amazon Hub Counter, Parcel Pending by Quadient, DHL Packstation (Deutsche Post DHL) and BPost (Belgian Post). Relay (DPDgroup) is listed as a regional player.
Does Citibox have an API?
No public API is recorded for Citibox.
What industry is Citibox in?
Citibox's product category is Last-Mile Parcel Delivery Services. Its primary akta.pro industry code is TLAAAMAD, Residential & Multifamily Parcel Locker Solutions (Apartment/HOA), with a secondary code of TLAAAFAG, PUDO/Parcel Locker Networks for E-commerce (OOH Delivery). Its NAICS code is 4921 and its SIC code is 4210.