What Parcel Pending does

Parcel Pending by Quadient is a provider of smart parcel locker solutions and the largest global network operator in the segment, with approximately 25,000-28,000 installations across nearly 18,000 locations and 75-120 million packages processed annually. The company's core offering is a cloud-based smart locker platform that automates package delivery, collection, returns, and item storage through hardware variants including indoor, outdoor, drop box (with integrated label printing), refrigerated, oversize, and the new X Series solar-powered autonomous lockers. Supporting the hardware is a software stack comprising a mobile application (iOS/Android), a locker management software with business intelligence dashboards, and a Universal Partner Integration (UPI) API for carrier integration. The platform serves five primary verticals: multifamily/residential, retail (click-and-collect), universities, commercial/corporate, and carriers/distributors, with a flagship Open Locker Network model that is vertical-, location-, and carrier-agnostic.

The company operates as a wholly-owned subsidiary of Quadient SA (Euronext Paris: QDT), a $1.2 billion French automation company, after being acquired for $100 million in 2019. Revenue is generated through three streams: hardware sales or leasing (purchase, lease, and revenue-sharing options), software subscription services (registration fees, subscription fees, daily storage fees set by individual properties), and network/transaction fees from carriers accessing the Open Locker Network. Go-to-market combines direct enterprise field sales targeting property managers and facility operators with channel partnerships via major carriers (UPS, DHL, GLS, Yamato) and retailers (Auchan, Decathlon, Lowe's) who provide physical locations. Distribution reach spans 29 countries with direct presence and 90 countries via parent Quadient's sales network.

In December 2024, Parcel Pending acquired Package Concierge, adding approximately 3,000 units and strengthening US North-East market presence. Strategic partnerships include an exclusive multi-carrier deal with Auchan France covering 400+ hypermarkets and supermarkets, UPS Access Point expansion in the UK, and DHL e-Commerce integrations across Europe. The company's "Elevate to 2030" plan targets scaling the global installed base to 40,000 units and Quadient's Lockers segment revenue to €200 million by 2030, up from a €100 million 2025 target.

Name

Parcel Pending

Legal name

Parcel Pending US, Inc.

Website

https://parcelpending.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

Parcel Pending by Quadient is a provider of smart parcel locker solutions operating the largest global network with approximately 25,000 installations across nearly 18,000 locations, serving multifamily, retail, university, commercial, and carrier clients with cloud-managed automated locker hardware and software.

Ownership category

akta.pro rank

Product category

Smart Parcel Lockers

NAICS

General Warehousing and Storage (493110), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210), Public Warehousing & Storage (4220)

akta.pro primary industry

Smart Access & Locker Technology Providers (Hardware, Software, Access Control) (TLAAAMAH)

Keywords

• Smart parcel lockers
• Package management solutions
• Click and collect
• Last-mile delivery
• Self-service pickup

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales/Lease: Parcel Pending sells or leases smart locker hardware to property managers, retailers, universities, and commercial businesses. The company offers flexible business models including purchase, lease, and revenue sharing options.
2. Software/Subscription Services: Ongoing software services including locker management software, cloud-based notifications, and reporting dashboards. Residents may pay registration fees, subscription fees, and daily storage fees set by individual properties.
3. Network/Transaction Fees: Revenue from the Open Locker Network where carriers pay for access to deliver and collect packages through the shared locker infrastructure at retail locations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Parcel Pending by Quadient provides smart parcel locker hardware and cloud-based management software for the automated receipt, storage, and retrieval of packages. The company sells and leases configurable locker systems (indoor, outdoor, refrigerated, oversize, drop box, and solar-powered) to multifamily, retail, university, commercial, and carrier customers, operating a carrier-agnostic Open Locker Network that processes nearly 75 million packages annually across roughly 18,000 global locations.

Product overview

Parcel Pending by Quadient offers a comprehensive smart parcel locker ecosystem comprising hardware products and software platforms. The core Smart Parcel Locker System is a cloud-managed platform supporting multiple locker types: Indoor, Outdoor, Drop Box (with integrated label printer), Refrigerated, Package Room, Premier Indoor, and Oversize lockers. The X Series represents an innovative solar-powered autonomous locker. The company operates two network models: the Open Locker Network (multi-carrier agnostic) and Private/Dedicated Locker Networks (single-brand). Supporting software includes a Mobile App for iOS/Android, Locker Management Software with business intelligence dashboards, and a Universal Partner Integration (UPI) API for carrier integration. Package Concierge, acquired December 2024, adds to the North American portfolio. The platform processes approximately 120 million packages annually across nearly 28,000 global installations serving multifamily, retail, university, commercial, and carrier sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Indoor Parcel Lockers Interior-mounted smart parcel locker units for secure package storage within apartment lobbies, office buildings, and retail locations. Configurable sizes and door counts for property-level installation.
• Outdoor Parcel Lockers Weather-resistant exterior smart locker units that provide 24/7 outdoor package delivery and collection access for properties without suitable interior wall space. Used in retail parking lots, curbside, and outdoor residential drop zones.
• Drop Box Lockers Smart lockers equipped with an integrated label printer enabling customers to print return labels at the locker and deposit returns 24/7. Combines deliveries, collections, and returns in a single touchless solution.
• Refrigerated Lockers Temperature-controlled smart locker units for storing perishable items such as groceries and food deliveries, extending the locker use case to cold-chain last-mile delivery.
• Package Room Solutions Comprehensive package room installations combining multiple locker units and the locker management software for high-volume residential and commercial facilities that require large-format, configurable storage.
• Premier Indoor Lockers Premium-grade interior smart locker units with enhanced design features targeting luxury residential properties and high-end commercial deployments where aesthetic customization is required.
• Oversize Lockers Large-format smart lockers in OS-1 (single-door) and OS-3 (three-door) configurations, purpose-built for oversized packages and click-and-collect items such as building materials, sporting goods, and home equipment. Includes a built-in camera on the locker kiosk.
• X Series Solar-Powered Locker First-of-its-kind solar-powered autonomous battery smart locker with integrated return Drop Box module, built-in label printer, outdoor-rated design, and a low-energy operating system with intelligent standby cycles for 24/7 operation without grid connection and zero CO2 emissions. Designed for rapid deployment without ground anchoring.
• Open Locker Network Carrier-agnostic open network of smart lockers accessible to multiple delivery carriers, retailers, and logistics providers for centralized delivery, collection, and returns across shared infrastructure. Major carrier partners include UPS, DHL e-Commerce, GLS France/Italy, Yamato Transport, and Relais Colis.
• Private / Dedicated Locker Network Dedicated private locker network exclusively for a single brand's customers, deployed for click-and-collect and brand-specific delivery operations where exclusive branded access is required.

Quantifiable outcome

• Nearly 75 million packages delivered annually across global network
• +5 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature7 records

Partnerships

Six partnerships are on record, tiered flagship and core.

• Package ConciergeflagshipOEM/ Whitelabel/ Licensing Partner · 17 December 2024Acquisition of US-based parcel management solutions provider Package Concierge on December 17, 2024. Package Concierge provides innovative digital locker technology addressing package management challenges in residential, commercial, retail, and university campuses. The acquisition added approximately 3,000 units and strengthened Quadient's leading position in the U.S. market.
• Auchan FranceflagshipStrategic or Co-development Partner · 21 September 2023Exclusive partnership for multi-carrier parcel pickup in over 400 hypermarkets and supermarkets across France. Quadient provides open locker network with multi-carrier architecture that interfaces with all carrier tracking systems. Already integrated with Relais Colis and UPS, enabling Auchan to offer carriers access to their retail footprint for customer deliveries.
• UPS Access PointcoreChannel Partner/ Reseller/ DistributorQuadient's Open Locker Network chosen as partner for UPS Access Point network expansion in the United Kingdom, providing convenient parcel pickup locations through the shared locker infrastructure.
• DHL e-Commerce SolutionscoreChannel Partner/ Reseller/ DistributorDHL partners with Quadient's open locker network to offer greater flexibility for customers and e-retailers. The partnership aligns with DHL's strategy to get closer to customers and build up delivery networks with a wide range of parcel lockers.
• GLS FrancecoreChannel Partner/ Reseller/ DistributorMajor partnership between Quadient and GLS France for parcel locker network expansion, strengthening last-mile delivery capabilities.
• GLS ItalycoreChannel Partner/ Reseller/ DistributorGLS Italy reinforced its pickup point network in partnership with Quadient, expanding parcel pickup and return options.

Scale indicators13 records

Recent moves9 records

Expansion highlights5 records

Emerging players

• PackageX: PackageX provides package management software and locker integrations for residential, retail, and university customers. It competes with Parcel Pending on the software, mobile, and API layer and intersects on multifamily and campus deployments.
• Bell and Howell (Parcel Pending competitors via BH Lockers): Bell and Howell's locker and automation business competes with Parcel Pending in retail click-and-collect and unattended pickup solutions. It is a comparable emerging player targeting similar retail and e-commerce use cases in North America.

Direct peers

• InPost: InPost operates one of the largest out-of-home parcel locker networks in Europe, serving both carriers and consumers directly. It mirrors Parcel Pending's Open Locker Network thesis and is a primary competitor for carrier-agnostic parcel locker partnerships across European retail.
• Luxer One: Luxer One is a leading U.S.-based smart parcel locker provider for multifamily, retail, and commercial properties. It competes head-to-head with Parcel Pending in the residential and property-management channel with similar hardware-plus-software offerings.
• Cleveron: Cleveron is an Estonian smart locker and parcel automation manufacturer serving retailers, postal operators, and logistics providers globally. It overlaps with Parcel Pending on click-and-collect lockers, oversized parcel solutions, and carrier-integrated parcel terminals.

Broad incumbents

• Quadient (Lockers business): Quadient is Parcel Pending's French-listed parent company and operates the broader Lockers business line alongside Mail and Shipping solutions. As the corporate parent and global channel for Parcel Pending, it sets strategy and competes indirectly via adjacent postal and shipping automation offerings.
• Pitney Bowes (Pitney Bowes Lockers / SendPro): Pitney Bowes is a large incumbent mailing, shipping, and locker provider targeting enterprise, retail, and carrier customers. It overlaps with Parcel Pending in parcel lockers and shipping automation, but as part of a much broader technology portfolio.
• Amazon Hub (Amazon Locker / Amazon Hub Counter): Amazon Hub operates a global network of Amazon Locker and Hub Counter pickup points serving Amazon's own parcel volume. While captive to Amazon, it competes directly with Parcel Pending's Open Locker Network for retail host locations and consumer mindshare on out-of-home delivery.

Regional players

• ByBox: ByBox is a UK-based smart locker and click-and-collect network focused on field-service parts and retail parcel pickup. Comparable to Parcel Pending's outdoor and transit locker plays in the UK/Ireland market served via its London regional HQ.
• Smartbox (Smart Mile / Logistix): Smartbox operates parcel locker and pickup networks across multiple European countries, often in partnership with postal and carrier operators. It is comparable to Parcel Pending's European Open Locker deployments with carriers such as DHL and GLS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/parcelpending
• Facebookfacebook.com/parcelpending
• LinkedInlinkedin.com/company/parcel-pending

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Parcel Pending