Tulip Retail
- Company typePrivate
- Founded2013
- HeadquartersToronto, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Tulip Retail firmographics
Firmographics- Name
- Tulip Retail
- Legal name
- Tulip.io Inc.
- Website
- https://tulip.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Tulip Retail industry classification
Industry- Product category
- Retail Customer Engagement Software
- akta.pro primary industry
- Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)
- akta.pro secondary industries
- POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Retail Media, Shopper Marketing & In-Store Activation Services (CRAOAOAD)
Keywords
Where Tulip Retail is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Tulip Retail business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Tulip operates as a cloud-based SaaS platform offering subscription-based access to its retail engagement solutions including clienteling, POS, appointments, and outreach tools. Pricing is quote-based targeting enterprise retailers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS pricing - custom quote |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Tulip Retail product offering
Product offeringCore offering
Tulip is a cloud-based SaaS platform that provides mobile-first retail customer engagement software for store associates, with its core offerings centered on Tulip Clienteling (omnichannel customer relationship management) and Tulip POS (cloud-based mobile point of sale). The platform also includes appointment booking, multichannel outreach, online assisted selling, in-store fulfillment, omnichannel payment processing, and embedded AI capabilities, all sold as subscription software to enterprise retail brands.
Product overview
Tulip is a cloud-based retail customer engagement platform offering a comprehensive suite of interconnected products. The core platform centers on Tulip Clienteling (omnichannel client relationship management) and Tulip POS (cloud-based mobile point of sale), which form the foundation. Around these core products, Tulip offers modular add-ons including Appointments (enterprise appointment booking), Outreach Plus (multichannel customer outreach), Online Assisted Selling (human-assisted e-commerce), and In-Store Fulfillment (BOPIS/curbside). AI capabilities are delivered through Tulip AI and Messaging AI. Payment solutions include Tulip Pay (powered by Stripe), Pay by Link, and Tap to Pay. Integration connectors like Shopify Connector enable rapid implementation. The platform is designed for omnichannel retail operations, connecting customer data, store associates, and digital touchpoints to improve customer relationships and drive sales across in-store and online channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Tulip Clienteling The world's most popular omnichannel clienteling solution providing 360-degree customer profiles, client book management, automated task lists, outreach tracking, and AI-enhanced productivity features for sales associates to build personalized customer relationships across in-store and online channels. Sold to enterprise retailers.
- Tulip POS (Point of Sale) Cloud-based mobile-first point of sale system designed for omnichannel retail, featuring endless aisle inventory access, pricing and promotion engine, BORIS omnichannel returns, checkout anywhere in store, multi-cart capability, and offline mode. Built for Apple iOS with enterprise scalability.
- Tulip Appointments Enterprise-grade appointment booking solution for retail enabling 1:1 consultations. Supports in-person and virtual shopping appointments with intelligent routing, flexible scheduling, and native connections to Google Calendar, Microsoft Exchange, Zoom, and Google Meet.
- Tulip Outreach Plus Multichannel communications platform for customer activation and outreach. Enables automated, segmented, and personalized outreach campaigns via email, SMS, and social channels, with task assignment automation to ensure milestones are not missed.
- Tulip AI Suite of embedded human-in-the-loop AI capabilities including Messaging AI and Customer Summary AI. Enhances sales associate productivity with personalization, next-best-action recommendations, and intelligent insights.
- Online Assisted Selling Human-assisted selling solution for e-commerce enabling 1:1 engagement via SMS. Combines real human agents with AI-infused productivity tools to provide scalable personalized shopping assistance that reduces cart abandonment and increases average order value.
- Tulip Pay Omnichannel payment processing built for Tulip POS, powered by Stripe. Supports in-store, curbside, BOPIS, ROPIS, and BORIS transactions with over 100 payment methods and single-source support for both POS and payment platform.
- Endless Aisle Omnichannel inventory management solution providing instant access to inventory anywhere in the system including online and distribution centers. Enables associates to checkout customers' complete orders in single transactions with mixed baskets.
- In-Store Fulfillment Store fulfillment solution facilitating BOPIS (buy online pick-up in-store), curbside pickup, and ship-from-store. Features simplified pick and pack with two-way notifications and signature capture.
- Pay by Link Digital payment solution enabling associates to create personalized virtual shopping baskets and send payment links via email or SMS. PCI DSS compliant with full sales credit attribution to associates.
- Tap to Pay Contactless payment solution turning iPhone (XS or later, iOS 15.5+) into a payment terminal using NFC technology. Accepts contactless cards, Apple Pay, Apple Watch, and digital wallets.
Quantifiable outcome
- 49% more purchases with clienteling technology
- +12 more outcomes
Companies that use Tulip Retail
Customer profileNamed customers33 records
Segments3 records
Ideal customer profiles2 records
Tulip Retail technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability7 records
Feature8 records
Tulip Retail partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- ApplecoreStrategic alliance partner. Tulip's platform is designed for Apple iOS and deployed in partnership with Apple at major retail brands including Kate Spade New York. iPhones and iPads serve as primary devices for Tulip's mobile-first solutions.
- SalesforcecoreTechnology partner with native CRM integration. Tulip Online Assisted Selling connects with Salesforce CRM and Salesforce Commerce Cloud. Salesforce Ventures is also an investor in Tulip.
- StripecoreTechnology partner powering Tulip Pay omnichannel payment processing. Stripe Terminal provides the payment infrastructure for Tulip's point-of-sale solutions.
- AWScoreCloud infrastructure partner. Tulip's cloud-based platform runs on Amazon Web Services providing scalable, secure cloud hosting.
- ShopifycoreNative integration partner. Tulip offers a Shopify Connector enabling 4-week deployment for Shopify-powered stores. The connector imports product catalogs and customer data into Tulip Clienteling.
- DeloittecoreStrategic systems integrator and consulting partner for enterprise implementations. Deloitte helps large retailers deploy and optimize Tulip solutions globally.
- AccenturecoreSystems integrator and consulting partner for retail transformation engagements. Accenture helps deploy Tulip as part of broader digital transformation initiatives.
- Demand WorldwideminorSystems integrator specializing in retail technology implementations.
- OnestepminorImplementation partner for retail technology deployments.
- M-MODOminorImplementation partner for retail solutions.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
Tulip Retail competitors and assessment
Company assessmentBroad incumbents
- Cegid: Cegid is a European retail and fashion technology vendor with POS, clienteling, and merchandising solutions. It competes with Tulip primarily in European fashion and luxury retail deployments.
- Shopify: Shopify Plus is a leading commerce platform for enterprise retail, with native POS and growing clienteling/retail engagement capabilities. Tulip's Shopify Connector (4-week deployment) is explicitly positioned to extend Shopify Plus into clienteling.
- Salesforce: Salesforce Commerce Cloud and Service Cloud are widely deployed across retail. Salesforce Ventures is also a Tulip investor, reflecting how Salesforce competes and partners simultaneously across retail engagement, CRM, and commerce.
- Manhattan Associates: Manhattan Active® Supply Chain and Manhattan Active® Commerce provide order management, inventory, and store solutions for enterprise retailers. They compete with Tulip on store fulfillment, omnichannel, and POS-adjacent inventory functionality.
- Aptos: Aptos (formerly Aptos Retail) is a long-established provider of POS, CRM, and merchandising software for specialty and apparel retail. It is a broad incumbent competing across Tulip's full enterprise retail stack.
- Lightspeed Commerce: Lightspeed provides cloud-based POS, commerce, and payments for retail and hospitality. It competes with Tulip POS at the lower end of the enterprise and upper mid-market retail segments.
Direct peers
- Clientbook: Clientbook is a mobile clienteling platform focused on jewelry and luxury retail, offering 360-degree customer profiles, appointment booking, and outreach. It is the closest pure-play direct competitor to Tulip Clienteling in the jewelry vertical.
- Endear: Endear is a clienteling and customer outreach platform targeting retail brands, offering customer profiles, messaging, and sales rep enablement. It overlaps with Tulip's Clienteling and Outreach Plus products in mid-market retail.
- NewStore: NewStore provides a mobile-first omnichannel POS and order management platform for fashion and luxury brands. It directly competes with Tulip POS in the same enterprise retail segment and emphasizes iOS-based store associate apps.
- Mercaux: Mercaux delivers in-store digital selling, clienteling, and omnichannel solutions for fashion and lifestyle retailers. It directly competes with Tulip Clienteling and Online Assisted Selling across European and global fashion brands.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tulip Retail social profiles
Digital presenceTulip Retail compliance and trust
Trust signalCompliance5 records
Tulip Retail financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tulip Retail leadership team
Management profileNumber of profiles
Profiles13 records
Tulip Retail subsidiaries and ownership
Company hierarchySubsidiaries1 record
Tulip Retail funding detail
Funding detailFunding overview
Funding rounds6 records
Investors17 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tulip Retail M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tulip Retail
What does Tulip Retail do?
Tulip is a cloud-based SaaS platform that provides mobile-first retail customer engagement software for store associates, with its core offerings centered on Tulip Clienteling (omnichannel customer relationship management) and Tulip POS (cloud-based mobile point of sale). The platform also includes appointment booking, multichannel outreach, online assisted selling, in-store fulfillment, omnichannel payment processing, and embedded AI capabilities, all sold as subscription software to enterprise retail brands.
Is Tulip Retail a public or private company?
Tulip Retail is a private company. It is classified as venture growth investor backed and is currently operating.
When was Tulip Retail founded?
Tulip Retail was founded in 2013. It employs 101 to 250 people.
Where is Tulip Retail based?
Tulip Retail is headquartered in Toronto, Canada, in the North America region.
How does Tulip Retail make money?
One revenue line is on record: saaS Platform Subscription.
Who are Tulip Retail's main competitors?
Broad incumbents on record are Cegid, Shopify, Salesforce, Manhattan Associates, Aptos and Lightspeed Commerce. Direct peers are Clientbook, Endear, NewStore and Mercaux.
Does Tulip Retail have an API?
Yes. Tulip offers a set of flexible APIs and webhooks for connecting to broader technical landscapes. The platform uses an API-first architecture that enables retailers to connect Tulip to their OMS, catalog, tax systems, payment gateways, and other systems. Tulip's Bamboo Extensibility Framework provides flexible APIs and SDKs that enable retailers to access core data stored in the Tulip platform, customize solutions, and develop new applications. Tulip supports integrations with ERP, identity and access management, inventory management, SMS services, order management, payment gateway, PIM, CRM, address validation service, digital commerce platform, email services, POS, and sales tax services through these APIs. Developer documentation is at www.tulip.com/security-integrations.
What industry is Tulip Retail in?
Tulip Retail's product category is Retail Customer Engagement Software. Its primary akta.pro industry code is HDAEAEAD, Retail ERP (Merchandising, POS Back Office), with a secondary code of FSAMADAC, POS Payment Software & Middleware (Terminal OS, Apps, Device Management).