Mavenoid
Mavenoid provides an AI-driven product support platform combining voice, text, images, and video for hardware manufacturers. The Stockholm-based company serves consumer, industrial, medical device, and retail customers across 16 global markets with deep CRM, CCaaS, and ecommerce integrations.
- Company typePrivate
- Founded2017
- HeadquartersStockholm, Sweden
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Mavenoid does
Mavenoid AB is a Stockholm-based SaaS company that provides an AI-driven product support platform purpose-built for hardware and physical-product manufacturers. The platform combines proprietary natural language understanding trained on product support language with multimodal capabilities spanning voice, text, images, and video, using a hybrid AI architecture that grounds generative responses in deterministic curated flows to reduce hallucinations. Core product modules include Voice Assist (AI-driven voice support with multilingual speech recognition), Virtual Assistant (multimodal digital assistant for websites and apps), Dynamic Help Center (AI-powered searchable help articles), and Insights (analytics including AI Gap Analysis). Distinct capabilities include Vision Assist for image-based troubleshooting, Generative Actions for autonomous task execution via external APIs (Shopify, CRM systems, internal APIs), and Voice Components for reusable voice logic blocks.
The company serves enterprise and mid-market customers across four primary verticals: consumer companies (electronics, appliances, smart home), industrial companies (HVAC, tools, machinery), medical devices, and retailers. Named enterprise customers include ABB, Husqvarna Group, Stanley Black & Decker, Emerson, Danfoss, Alfa Laval, Delonghi, Jabra, Dometic, PetSafe, and Medion, with reported customer outcomes such as 47% self-service resolution, 80% support request automation, 40% less time on warranty claims, and 16% fewer field-service bookings. The company has deep integrations with major CCaaS (Genesys, Amazon Connect, Five9, Talkdesk, NICE), CRM (Salesforce, Zendesk, HubSpot, ServiceNow, SAP), and ecommerce (Shopify) platforms.
Mavenoid operates an enterprise SaaS subscription model with annual billing cycles and quote-based pricing, distributed through direct enterprise field sales and a formal partner program for system integrators and BPOs. The company has raised approximately $39.9M across funding rounds including a $30M Series B led by Smedvig Capital in August 2022 and a $6M HSBC facility in April 2024, with prior backing from Point Nine Capital, Creandum, and Mosaic Ventures. Founded in 2017 by Gintautas Miliauskas (CEO) and Shahan Lilja, the company employs approximately 60 people and maintains certifications including SOC 2 Type II, ISO 27001, GDPR (EU/UK), HIPAA, and WCAG AA.
Mavenoid firmographics
Firmographics- Name
- Mavenoid
- Legal name
- Mavenoid AB
- Website
- https://mavenoid.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Mavenoid provides an AI-driven product support platform combining voice, text, images, and video for hardware manufacturers. The Stockholm-based company serves consumer, industrial, medical device, and retail customers across 16 global markets with deep CRM, CCaaS, and ecommerce integrations.
- Ownership category
- akta.pro rank
Mavenoid industry classification
Industry- Product category
- AI Customer Support Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD), Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
Keywords
Where Mavenoid is headquartered
LocationHeadquarters
- HQ city
- Stockholm
- HQ country
- Sweden
- HQ region
- Europe
Offices2 records
Markets served
Mavenoid business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Mavenoid operates on a subscription-based SaaS model where customers pay a recurring subscription fee for access to the platform. The Terms of Service reference 'Subscription Fee' as detailed in Orders, with annual subscription periods that auto-renew for consecutive twelve-month terms.
- Referral Fees from Partners: Mavenoid's partner program allows partners to earn referral fees for introducing new customers to the platform, creating a secondary revenue stream through channel partnerships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise and mid-market subscription tiers based on service capacity including conversations and seat limits. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Mavenoid product offering
Product offeringCore offering
Mavenoid provides an AI-driven product support and troubleshooting platform specifically designed for hardware and physical product companies. The platform combines voice, text, images, and video through multimodal AI to handle complex product support issues that are too difficult for traditional chatbots but too simple for live agents. It enables manufacturers to automate technical support, warranty claims, installation guidance, and troubleshooting across multiple languages and channels.
Product overview
Mavenoid is a unified AI agent platform for product support, offering a platform-plus-modules architecture centered on the Mavenoid Platform core. The platform combines four main product modules: Voice Assist (AI-powered voice support for call centers), Dynamic Help Center (AI-powered searchable help center), Virtual Assistant (multimodal digital assistant for websites/apps), and Insights (analytics and optimization tools). These modules share a common AI engine and content management system, enabling consistent experiences across all touchpoints. Additional capabilities include Generative Actions (autonomous task execution), Vision Assist (image-based troubleshooting), Voice Components (reusable voice building blocks), Knowledge Imports (structured data reasoning), and Live Support (human agent integration). The platform is designed specifically for physical/hardware product companies, with device-specific context management across thousands of SKUs.
Differentiator
Problem solved
Functional benefit
Products and services
- Mavenoid Platform Unified AI agent platform for product support that combines voice, text, images, and video to handle complex technical support issues. Manages all support touchpoints on one platform with consistent AI-driven experiences across channels for hardware and physical product companies.
- Voice Assist
Quantifiable outcome
- 4x fewer abandoned calls compared to text-only AI agents
- +8 more outcomes
Companies that use Mavenoid
Customer profileNamed customers19 records
Segments4 records
Ideal customer profiles3 records
Mavenoid technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
AI capability13 records
Feature7 records
Mavenoid partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core, major and minor.
- ZendeskcoreExtensive integration ecosystem includes syncing Zendesk articles, creating/updating Zendesk tickets, connecting to Zendesk Web Widget, and embedding Mavenoid Agent Dashboard in Zendesk. Customers can sync existing knowledge base content from Zendesk without rewriting.
- SalesforcecoreDeep integration with Salesforce including syncing Salesforce articles, creating/managing Salesforce cases, connecting to Salesforce Messaging for Web, embedding Salesforce Help Center, Managing Records with Salesforce REST API, and Salesforce authentication for external API calls.
- ShopifycoreIntegrations include Shopify Ajax API for real-time stock/pricing, Shopify REST Admin API, and add-to-cart functionality. Generative Actions connect to Shopify for real-time product recommendations and transaction completion within conversations.
- GenesysmajorCCaaS integration partner enabling AI-driven call routing and context-aware self-service in voice support operations.
- Amazon ConnectmajorCCaaS integration partner. Creates cases in Amazon Connect and integrates voice support with AWS contact center platform.
- Talk DeskmajorCCaaS integration partner for voice AI and contact center automation.
- Five9majorCCaaS integration partner for intelligent cloud contact center solutions.
- NicemajorCCaaS integration partner for contact center AI and analytics.
- HubSpotmajorIntegrations for HubSpot Chat Widget, creating tickets in HubSpot, and integrating with HubSpot REST APIs for CRM data synchronization.
- ServiceNowmajorCreating and managing ServiceNow records integration for enterprise service management workflows.
- OraclemajorIntegrations include Oracle B2C Service for case management, Oracle NetSuite for order status, and Oracle Digital Assistant for conversational AI.
- SAPmajorCreating service requests in SAP C4C (Cloud for Customer) for enterprise CRM workflows.
- Microsoft Dynamics 365majorCreating customers and incidents in Microsoft Dynamics 365 and connecting to Dynamics 365 Live Chat.
- Google CloudcoreInfrastructure hosting provider. Mavenoid's infrastructure is hosted on Google Cloud Platform which adheres to strict physical and encrypted data protection. Listed as subprocessor in Data Processing Agreement.
- Twilio FlexmajorConnecting to Twilio Flex WebChat for omnichannel contact center deployment.
- SigmaminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
- AtomminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
- EtteplanminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
- ITLminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
- JoyrideminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
- CoreminorImplementation partner achieving 40% less time spent on warranty claims for their clients using Mavenoid.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Mavenoid competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks1 record
Key highlights6 records
Customer concentration
Mavenoid social profiles
Digital presenceMavenoid compliance and trust
Trust signalCompliance5 records
Mavenoid financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mavenoid leadership team
Management profileNumber of profiles
Profiles4 records
Mavenoid funding detail
Funding detailFunding overview
Funding rounds4 records
Investors13 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mavenoid M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mavenoid
What does Mavenoid do?
Mavenoid provides an AI-driven product support and troubleshooting platform specifically designed for hardware and physical product companies. The platform combines voice, text, images, and video through multimodal AI to handle complex product support issues that are too difficult for traditional chatbots but too simple for live agents. It enables manufacturers to automate technical support, warranty claims, installation guidance, and troubleshooting across multiple languages and channels.
Is Mavenoid a public or private company?
Mavenoid is a private company. It is classified as venture growth investor backed and is currently operating.
When was Mavenoid founded?
Mavenoid was founded in 2017. It employs 51 to 100 people.
Where is Mavenoid based?
Mavenoid is headquartered in Stockholm, Sweden, in the Europe region.
How does Mavenoid make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are referral Fees from Partners.
Does Mavenoid have an API?
Yes. Mavenoid offers an Assistant Embed API that allows developers to embed the AI assistant across websites, mobile apps, and other digital touchpoints. The platform also supports Call External API functionality for integrating with third-party systems. Available features include: Analytics API for accessing platform data, SSO integration capabilities, and webhook/external script support for chat handovers. Documentation is available through the Help Center at help.mavenoid.com. Developer documentation is at help.mavenoid.com/en.
What industry is Mavenoid in?
Mavenoid's product category is AI Customer Support Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 51821 and its SIC code is 7372.