Fenix Commerce
Fenix Commerce is a SaaS platform that provides eCommerce shipping intelligence, delivery date prediction, and multi-carrier parcel management to online retailers and logistics carriers, using AI/ML to optimize conversion, carrier selection, and post-purchase experience.
- Company typePrivate
- Founded2017
- HeadquartersSan Jose, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Fenix Commerce does
Fenix Commerce is a San Jose-based SaaS company, founded in 2017, that provides end-to-end eCommerce shipping intelligence and conversion optimization to online retailers and logistics carriers. Its platform centers on estimated delivery dates, multi-carrier parcel management, and a modular set of capabilities covering order promising, customer notifications, package tracking, returns and exchanges, shipping protection, analytics, and incrementality measurement. Advanced features include Agentic Delivery and Shipping Agent for autonomous carrier selection and decision-making. The company reports a 5% conversion rate increase for customers using its platform.
Under the hood, Fenix runs a modular microservices architecture that streams real-time carrier data and historical transit intelligence through feature engineering, model execution, and Explainable AI (XAI) layers based on SHAP and LIME, producing auditable routing recommendations with immutable logs and drift detection. In October 2024 the company acquired Silicon Valley-based ML firm Ocurate to deepen its proprietary AI and data capabilities. Fenix monetizes via SaaS subscriptions under a quote-based pricing model accessed through 'Request Demo' CTAs, combining direct enterprise sales with an embedded/OEM channel through logistics-carrier partnerships such as OnTrac and ClearJet. Customer evidence includes a dedicated Walmart page on the company website and the OnTrac co-developed 7-Day Play predictive delivery service. The company has 51-100 employees, is privately held with one disclosed $2.5M funding round (Streamlined, August 2021), and was featured at the NRF 2025 Retail's Big Show.
Fenix Commerce firmographics
Firmographics- Name
- Fenix Commerce
- Website
- https://fenixcommerce.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Fenix Commerce is a SaaS platform that provides eCommerce shipping intelligence, delivery date prediction, and multi-carrier parcel management to online retailers and logistics carriers, using AI/ML to optimize conversion, carrier selection, and post-purchase experience.
- Ownership category
- akta.pro rank
Fenix Commerce industry classification
Industry- Product category
- Ecommerce Shipping Intelligence Software
- NAICS
- Freight Transportation Arrangement (488510), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Parcel Shipping, Labeling & Rate Shopping Platforms (CRAFAMAF)
Keywords
Where Fenix Commerce is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Markets served
Fenix Commerce business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D
Revenue model
- Platform Subscription: SaaS platform subscription model for eCommerce shipping optimization and delivery prediction services, likely with tiered pricing based on shipment volume or features
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Fenix Commerce product offering
Product offeringCore offering
Fenix Commerce operates an AI/ML-powered SaaS platform that helps eCommerce merchants streamline shipping operations through estimated delivery date predictions, multi-carrier parcel management, and conversion optimization tools. The platform integrates real-time carrier data with historical transit intelligence and uses Explainable AI to recommend optimal carrier selections and delivery promises. It is offered as a unified platform with modular add-ons (Order Promise, Notify, Track, Return Exchange, Shipping Protection, Analytics Dashboard, Incrementality) and AI-driven features (Agentic Delivery, Shipping Agent).
Product overview
Fenix Commerce offers a unified eCommerce conversion optimization platform with a modular architecture. The core platform provides shipping intelligence, estimated delivery dates, and multi-carrier parcel management, complemented by add-on modules including Order Promise, Notify, Track, Return Exchange, Shipping Protection, Analytics Dashboard, and Incrementality measurement. Advanced AI-powered features include Agentic Delivery and Shipping Agent for autonomous decision-making. The platform integrates with Shopify via EDD comparison tools and partners with OnTrac for predictive delivery services (7-Day Play). The acquisition of ML company Ocurate in October 2024 enhanced the platform's AI and data capabilities for eCommerce optimization.
Differentiator
Problem solved
Functional benefit
Products and services
- Shipping Intelligence
Quantifiable outcome
- 5% conversion rate increase for eCommerce customers
- +2 more outcomes
Companies that use Fenix Commerce
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Fenix Commerce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature4 records
Fenix Commerce partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- OnTraccorePartnership to develop AI-powered 7-Day Play predictive delivery service for OnTrac's cross-country delivery services. FenixCommerce provides ML capabilities for accurate delivery predictions integrated into OnTrac's carrier services targeting eCommerce merchants.
- ClearJetminorPartnership with OnTrac for hybrid air-ground express option launching early 2026. ClearJet provides air capabilities while FenixCommerce technology supports delivery prediction for the combined service.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Fenix Commerce competitors and assessment
Company assessmentDirect peers
- Narvar: Narvar is the leading post-purchase experience platform for retailers, offering delivery prediction, order tracking, and returns management. Fenix explicitly positions against Narvar via a 'Fenix vs Narvar' comparison page, confirming direct overlap in EDD and shipping intelligence for enterprise retail.
- AfterShip: AfterShip provides shipment tracking, delivery prediction, and returns management for eCommerce merchants globally. Directly comparable to Fenix on tracking notifications, EDD, and the broader post-purchase experience layer.
- Shippo: Shippo is a multi-carrier shipping API and platform serving SMB and mid-market eCommerce merchants. Overlaps with Fenix's Multi-Carrier Parcel and Shipping Intelligence capabilities, though Shippo skews downmarket.
- EasyPost: EasyPost provides a multi-carrier shipping API with rate shopping, label generation, and tracking. Directly comparable to Fenix's parcel shipping infrastructure layer, with similar developer-first positioning.
- Route: Route offers package tracking, shipping protection, and EDD for eCommerce brands. Overlaps directly with Fenix's Track, Shipping Protection, and EDD modules, particularly in the Shopify ecosystem.
- ShipperHQ: ShipperHQ is a multi-carrier rate management and shipping rules platform for eCommerce merchants on BigCommerce, Shopify, and Magento. Comparable to Fenix's Multi-Carrier Parcel capability with a focus on rate shopping and shipping logic.
- Sorted: Sorted is a delivery experience platform offering EDD, checkout, and tracking for retailers. Directly comparable to Fenix on delivery promise and post-purchase experience, primarily serving UK and European retailers.
Broad incumbents
- ShipStation: ShipStation (owned by Auctane) is an established multi-carrier shipping management platform widely used by eCommerce shippers. Competes in the same shipping intelligence and label management category but serves a broader SMB and mid-market base.
- Shopify: Shopify offers native shipping features including EDD and Shopify Shipping discounts as part of its commerce platform. Fenix itself publishes a 'Shopify EDD Comparison' page, indicating Shopify is both a partner ecosystem and a competitive incumbent for shipping intelligence.
Emerging players
- Loop Returns: Loop Returns focuses on returns and exchanges for eCommerce brands, particularly Shopify merchants. Overlaps with Fenix's Return Exchange module but specializes deeper in returns workflow and exchanges.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Fenix Commerce social profiles
Digital presenceFenix Commerce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fenix Commerce leadership team
Management profileNumber of profiles
Profiles2 records
Fenix Commerce subsidiaries and ownership
Company hierarchySubsidiaries1 record
Fenix Commerce funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fenix Commerce M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fenix Commerce
What does Fenix Commerce do?
Fenix Commerce operates an AI/ML-powered SaaS platform that helps eCommerce merchants streamline shipping operations through estimated delivery date predictions, multi-carrier parcel management, and conversion optimization tools. The platform integrates real-time carrier data with historical transit intelligence and uses Explainable AI to recommend optimal carrier selections and delivery promises. It is offered as a unified platform with modular add-ons (Order Promise, Notify, Track, Return Exchange, Shipping Protection, Analytics Dashboard, Incrementality) and AI-driven features (Agentic Delivery, Shipping Agent).
Is Fenix Commerce a public or private company?
Fenix Commerce is a private company. It is classified as unknown and is currently operating.
When was Fenix Commerce founded?
Fenix Commerce was founded in 2017. It employs 51 to 100 people.
Where is Fenix Commerce based?
Fenix Commerce is headquartered in San Jose, United States, in the North America region.
How does Fenix Commerce make money?
One revenue line is on record: platform Subscription.
Who are Fenix Commerce's main competitors?
Direct peers on record are Narvar, AfterShip, Shippo, EasyPost, Route, ShipperHQ and Sorted. Broad incumbents are ShipStation and Shopify. Loop Returns is listed as an emerging player.
Does Fenix Commerce have an API?
No public API is recorded for Fenix Commerce.
What industry is Fenix Commerce in?
Fenix Commerce's product category is Ecommerce Shipping Intelligence Software. Its primary akta.pro industry code is CRAFAMAF, Parcel Shipping, Labeling & Rate Shopping Platforms. Its NAICS code is 488510 and its SIC code is 4731.