CommBox.io

What CommBox.io does

CommBox.io is a privately held Israeli software company, founded in 2013 and headquartered in Herzliya, that builds an AI-powered omnichannel customer engagement platform for mid-market and large enterprises. The platform unifies voice, chat, messaging, email, and social channels into a single workspace where AI agents autonomously resolve customer inquiries end-to-end, while human agents manage escalations with AI-assisted summarization and recommendations. Its flagship products include the Era generative-AI chatbot, Era AI Voice (autonomous voice agent capable of resolving up to 60% of calls in 18+ languages), a no-code Flow Builder, an Omnichannel Agent Workspace, Outbound Campaigns, and AI Customer Analytics — layered on top of native integrations with Salesforce, SAP, Oracle, Microsoft Dynamics, Genesys, Amazon Connect, Avaya, Cisco, Zendesk, and Workday.

The company operates an enterprise field-sales motion targeting organizations with high-volume customer operations across 11 verticals — telecommunications, healthcare, insurance, financial services, retail, logistics, automotive, hospitality, utilities, education, and government. Its named customer base of 300+ global enterprises spans UPS, IKEA, Panasonic Connect, AIG, Suzuki, Clalit Health, Pelephone, HOT Telecom, Clal Insurance, Maccabi TLV, Strauss Water, and Shlomo Group, with documented automation outcomes ranging from 29% to 96% of inquiries resolved by AI. Pricing is quote-based and not publicly disclosed, reflecting enterprise contract structures that scale with channels, seats, AI agent capabilities, and integration scope.

CommBox monetizes through recurring platform subscriptions for its omnichannel CX suite, plus professional services for enterprise deployment and integration with existing CRM, ERP, and telephony systems. The company maintains a compliance posture (SOC 2 Type II, HIPAA, ISO 27001/27701, GDPR, Cyber Essentials, VPAT) required to sell into healthcare, government, and EU regulated buyers. In November 2024 it raised $15 million in growth equity led by PSG Equity, and in January 2026 launched Era AI Voice as a standalone product line, signaling a strategic pivot from a chat-centric platform to a full voice-and-digital autonomous CX suite.

Name

CommBox.io

Legal name

CommBox

Website

https://commbox.io

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

CommBox.io is an Israeli software company that provides an AI-powered omnichannel customer engagement platform for 300+ enterprises across 11 verticals, using autonomous AI agents and voice automation to resolve inquiries end-to-end across digital and voice channels.

Ownership category

akta.pro rank

Product category

AI Customer Engagement Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• AI customer engagement
• Omnichannel contact center
• Conversational AI platform
• Voice AI agents
• Customer experience automation

Headquarters

HQ city

Herzliya

HQ country

Israel

HQ region

Middle East

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Platform Subscription: AI-powered customer engagement platform with omnichannel capabilities, AI agents, and analytics. Revenue generated through platform subscriptions based on enterprise deployment scale, integration complexity, and number of channels/seats.
2. Voice AI Agent (Era): Voice automation product for large organizations managing contact centers. Automates up to 60% of calls end-to-end, handling tasks such as bookings, scheduling, renewals, and upsells.
3. Professional Services: Implementation, training, and consulting services for enterprise deployments including integration with existing CRM, ERP, and telephony systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

CommBox.io is an AI-powered omnichannel customer experience platform that unifies voice, chat, messaging, email, and social channels into a single intelligent workspace. The platform provides production-ready AI agents capable of autonomous, end-to-end resolution of customer inquiries, combined with generative AI and deterministic enterprise guardrails. It includes a no-code Flow Builder, AI-powered voice agents (Era AI Voice), omnichannel agent workspace, proactive outbound campaigns, and real-time analytics, integrating natively with enterprise CRM, ERP, and telephony systems.

Product overview

CommBox is an AI-powered omnichannel customer experience platform delivered as a unified platform with integrated modules. The core platform (CommBox Platform) unifies all customer touchpoints—voice, chat, messaging, email, and social—into one intelligent workspace. Key products include: Era (Generative AI chatbot for automated conversations), Automation & AI (no-code automation with AI agents and flow builder), Voice Agents/Era AI Voice (AI-powered voice automation for phone interactions handling 60% of calls), Omnichannel Agent Workspace (unified interface for human agents), Outbound Campaigns (proactive messaging across WhatsApp, SMS), and Reporting & Analytics (AI-powered dashboards and insights). Additional offerings include CommSite (conversational customer portal) and CommBox Connect (integration layer). The platform integrates with enterprise systems like Salesforce, SAP, Oracle, and Genesys, and serves industries including telecom, retail, healthcare, financial services, insurance, automotive, logistics, hospitality, utilities, education, and government.

Differentiator

Problem solved

Functional benefit

Brands

• Era: AI Voice Agent product - an enterprise conversational AI voice agent that handles customer calls autonomously, available 24/7, capable of end-to-end resolutions and integration with existing enterprise systems.
• CommBox Platform
• Commsite
• Era – Generative AI

Products and services

• CommBox Platform The core AI Customer Engagement Platform that unifies all customer touchpoints — voice, chat, messaging, email, and social — into one intelligent workspace with AI agents, automation, and analytics capabilities, designed for enterprises managing complex customer service operations.
• Era - Generative AI Chatbot Generative AI chatbot platform leveraging Large Language Models for contextually aware, personalized customer conversations across all digital channels including web chat, WhatsApp, Facebook Messenger, SMS, and email, designed for enterprise customer service automation.
• Era AI Voice (Voice Agents) AI-powered voice agent that handles customer calls autonomously 24/7, connecting to enterprise systems for real-time actions including appointment booking, order tracking, technical support, and upselling, capable of automating up to 60% of calls end-to-end.
• Automation & AI No-code automation platform providing AI agents, Flow Builder for creating workflows without coding, intent engine, user behavior triggers, and seamless integration to business systems for end-to-end resolution of customer inquiries.
• Omnichannel Agent Workspace Unified workspace where human agents manage all customer conversations across voice and digital channels from a single interface with AI-powered assistance including summaries, recommendations, and automated system updates.
• Outbound Campaigns Proactive messaging and outbound campaign platform enabling personalized WhatsApp, SMS, and multi-channel engagement to drive sales, retention, and customer notifications through hyper-personalized two-way communications.
• BI & Analytics AI-powered analytics platform with real-time dashboards, pre-built KPIs, and drill-down insights for monitoring conversations, agent performance, automation flows, and customer satisfaction, including sentiment tracking and anomaly detection.
• CommSite Conversational self-service portal enabling customers to get instant answers, find products, and solve problems through natural conversation on the company's own digital properties.

Quantifiable outcome

• 29% of customer inquiries resolved by AI
• +11 more outcomes

Named customers29 records

Segments12 records

Ideal customer profiles9 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability14 records

Feature11 records

Partnerships

13 partnerships are on record, tiered core and major.

• SalesforcecoreTechnology or IntegrationNative integration enabling AI agents to access customer data, sync contact information, conversation history, and intents in real time. Delivers personalized service aligned with CRM business processes.
• SAPcoreTechnology or IntegrationDeep integration with SAP systems including SAP Emarsys for marketing automation. AI agents can access SAP data for real-time updates and workflow automation.
• OraclecoreTechnology or IntegrationNative connectivity to Oracle enterprise systems enabling real-time data access and automated workflows for AI agents.
• GenesyscoreTechnology or IntegrationNative integration with Genesys contact center platform, enabling seamless voice and digital channel management within existing contact center infrastructure.
• ZendeskmajorTechnology or IntegrationIntegration enabling connection to Zendesk customer service platform, syncing conversation data and enabling AI-powered support workflows.
• PrioritymajorTechnology or IntegrationIntegration with Priority ERP/CRM platform enabling automated business workflows and real-time data synchronization.
• Microsoft DynamicsmajorTechnology or IntegrationIntegration with Microsoft Dynamics CRM and ERP systems enabling enterprise workflow automation and customer data access.
• Amazon ConnectmajorTechnology or IntegrationIntegration with Amazon Connect voice solution, allowing CommBox to route IVR calls to messaging channels and manage voice interactions through AWS infrastructure.
• HubSpotmajorTechnology or IntegrationIntegration with HubSpot CRM platform enabling sales and marketing automation workflows and customer data synchronization.
• GreenhousemajorTechnology or IntegrationIntegration with Greenhouse applicant tracking system enabling automated recruitment workflows and candidate communication for HR solutions.
• WorkdaymajorTechnology or IntegrationIntegration with Workday HCM platform for HR automation and employee engagement solutions.
• SAP SuccessFactorsmajorTechnology or IntegrationIntegration with SAP SuccessFactors for HR and talent management automation.
• Oracle HCMmajorTechnology or IntegrationIntegration with Oracle HCM Cloud for human capital management and HR process automation.

Scale indicators22 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Genesys: Genesys is a direct peer in cloud contact center and AI-powered customer experience. CommBox lists Genesys as a native integration partner while competing head-to-head for the same enterprise contact center modernization deals. Both platforms offer omnichannel routing, AI agents, workforce engagement, and deep CRM/telephony integrations.
• Five9: Five9 is a direct peer in cloud contact center as a service (CCaaS) with an expanding AI agent and Genius AI suite. Both target enterprise contact center replacements and digital transformation, offering voice, chat, email, and social channels with automation similar to CommBox's Omnichannel Agent Workspace and Era AI Voice.
• NICE (NICE inContact / CXone): NICE is a direct peer in enterprise contact center, CX AI, and customer journey analytics. NICE CXone competes directly with CommBox's omnichannel platform, particularly for large enterprise RFPs in telecom, healthcare, and financial services where NICE has deep installed base.
• Avaya: Avaya is both a direct peer and an integration partner — CommBox Voice AI is explicitly positioned as an overlay layer on top of existing Avaya telephony infrastructure. They compete for the same contact center modernization budgets while CommBox extends Avaya deployments with AI agents.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center is a direct peer in enterprise omnichannel customer experience and a CommBox integration partner. Both target large enterprises with existing telephony infrastructure needing AI-driven voice and digital channel automation.
• Twilio: Twilio is a direct peer in programmable customer communications, with Twilio Flex and Twilio's AI/voice stack overlapping with CommBox's omnichannel and AI voice capabilities. Both serve enterprises building or augmenting contact center and messaging experiences.
• Zendesk: Zendesk is a direct peer in customer service and support software — and a CommBox integration partner. Zendesk's AI agents, omnichannel messaging, and Sunshine Conversations overlap directly with CommBox's omnichannel platform and Era chatbot.
• Intercom: Intercom is a direct peer in AI-first customer service platform, with Fin AI Agent competing with CommBox's Era. Both target mid-market and enterprise customers with conversational AI, agent assist, and omnichannel inbox capabilities.
• LivePerson: LivePerson is a direct peer in enterprise conversational AI for customer engagement, with voice and messaging AI agents overlapping CommBox's Era product. Both target large enterprises in telecom, financial services, and healthcare verticals.
• 8x8: 8x8 is a direct peer in cloud communications and contact center as a service with AI capabilities added to its XCaaS platform. Both serve global enterprises needing integrated voice, digital channels, and AI-driven customer engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC6CNTJ4rmjy-ZZzqvqc08aQ
• Facebookfacebook.com/CommBox.io
• LinkedInlinkedin.com/company/commbox1
• Instagraminstagram.com/commbox.io

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CommBox.io