MedUX
MedUX is a Spanish multinational founded in 2014 that provides multi-platform telecom Quality of Experience (QoE) testing, monitoring, and benchmarking solutions to telecom operators, government regulators, and enterprises across 30+ countries, using dedicated probes, crowdsourced SDK data, and AI-driven analytics.
- Company typePrivate
- Founded2014
- HeadquartersMadrid, Spain
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What MedUX does
MedUX (legally CASE ON IT, S.L.) is a Spanish multinational founded in 2014 that provides multi-platform telecom Quality of Experience (QoE) testing and monitoring solutions. The company is headquartered in Madrid with a regional office in Miami, serving telecom operators, government regulators, and enterprises across 30+ countries. Its platform measures real end-user experience across mobile, fixed, in-home Wi-Fi, and OTT services, covering 200+ QoS/QoE indicators spanning throughput, latency, packet loss, web browsing, gaming, streaming, and cloud storage performance.
The product portfolio centers on MedUX Home (dedicated broadband probes in households), MedUX Mobile (active mobile network testing and drive benchmarking), Apps & SDK (embedded measurement agents for crowdsourced data collection at scale), Advanced Analytics (anomaly detection and predictive CEI), Crowdsourcing (large-scale passive measurement), and Scorecard (operator benchmarking). MedUX Solve, branded as the MIA (MedUX Intelligent Assistant), adds an AI layer that converts QoE data into network actions. Underlying infrastructure includes 10,000 active testing robots, 20+ billion samples processed in real time, and coverage of 4+ billion people globally. The company is an ITU-T Study Group 12 Associate Member contributing to international QoS/QoE standards and holds ISO 9001:2015 certification.
MedUX generates revenue primarily through recurring subscription and measurement-service contracts with telecom operators (continuous monitoring, benchmarking, network optimization) and government regulators (compliance measurement, public reporting, nationwide monitoring infrastructure). A secondary revenue stream derives from SDK licensing to third-party applications for crowdsourced data collection. The go-to-market is direct enterprise sales with a 'Request a Demo' motion targeting Tier-1 telecom operators (Telefónica, Vodafone, AT&T, Orange, Claro, Millicom, Tigo) and national regulators in Spain, El Salvador, Colombia, and Costa Rica. The company also participates in industry standards bodies (ITU, TM Forum) and major telecom events (MWC Barcelona, M360 LATAM) for market development.
MedUX firmographics
Firmographics- Name
- MedUX
- Legal name
- CASE ON IT, S.L.
- Website
- https://medux.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MedUX is a Spanish multinational founded in 2014 that provides multi-platform telecom Quality of Experience (QoE) testing, monitoring, and benchmarking solutions to telecom operators, government regulators, and enterprises across 30+ countries, using dedicated probes, crowdsourced SDK data, and AI-driven analytics.
- Ownership category
- akta.pro rank
Where MedUX is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices2 records
Markets served
MedUX business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Operator Solutions: MedUX provides QoE monitoring and benchmarking solutions to telecom operators for network optimization and customer experience management. Revenue is generated through software licenses, measurement services, and ongoing support contracts. The platform enables operators to monitor customer experience patterns in near real time and optimize network performance.
- Regulator Solutions: MedUX provides regulatory compliance measurement solutions to government telecommunications authorities. These solutions enable regulators to enforce QoS/QoE standards, publish independent network quality reports, and ensure operators comply with service quality requirements. Revenue comes from government contracts and measurement service agreements.
- Enterprise Solutions: MedUX provides QoE monitoring services to enterprises requiring network performance visibility for their operations. This includes dedicated probes, SDK integration, and analytics dashboards for enterprise network management.
- SDK/APP Licensing: MedUX integrates its SDK into third-party applications to collect device-side network performance metrics. This creates a data collection network while providing value to app developers and their users.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
MedUX product offering
Product offeringCore offering
MedUX provides a multi-platform telecom Quality of Experience (QoE) testing, monitoring, and benchmarking platform that combines active probes (robots), crowdsourced measurements, Apps & SDK, analytics, and scorecards to monitor customer experience across mobile, fixed, in-home Wi-Fi, and OTT services. The platform serves telecom operators, regulators, and enterprises with continuous measurement, AI-driven analytics, and independent (non-integrated) deployment covering 200+ QoS/QoE indicators across 30+ countries.
Product overview
MedUX is a comprehensive telecom Quality of Experience (QoE) testing and monitoring platform that offers a multi-product ecosystem for measuring real end-user experience across mobile, fixed, in-home Wi-Fi, and OTT services. The portfolio centers on the MedUX Home and MedUX Mobile core products for dedicated probe-based measurement, complemented by MedUX Apps & SDK for embedded measurement capability, MedUX Crowdsourcing for large-scale user data collection, and MedUX Advanced Analytics and Scorecard for insights and benchmarking. MedUX Solve adds an AI-powered intelligent assistant for transforming QoE data into network actions. The Connectivity Observatory provides public access to network quality insights. The platform combines active probes, crowdsourced measurements, Apps & SDK, analytics, and scorecards to deliver end-to-end ecosystem visibility for operators, regulators, and enterprises. The first fixed and mobile convergent QoE product suite integrating robots and multi-platform agents with proprietary full-stack technology.
Differentiator
Problem solved
Functional benefit
Brands
- MedUX Home: Home broadband QoE monitoring solution
- MedUX Mobile
- MedUX Solve
- QoE Everywhere Suite
- MedUX PA
- MedUX IDS
- MedUX TV
Products and services
- MedUX Home Home broadband Quality of Experience monitoring solution that uses dedicated probes deployed in real households to measure fixed-line internet experience from the end customer's perspective. It enables telecom operators to understand real fiber broadband performance outside lab conditions and serves compliance, benchmarking, and optimization use cases.
- MedUX Mobile Mobile QoE testing and benchmarking solution using active probes and drive testing to evaluate network performance across mobile, 4G, and 5G networks from the end-user perspective. Used by operators (e.g., MEO Portugal for plug-and-play drive testing) and regulators for compliance and benchmarking.
- MedUX Apps & SDK App-based and SDK-based telecom QoE measurement solution that embeds measurement agents into mobile devices to enable massive field data collection from any device through crowdsourcing and SDK integration. Collects connectivity, performance, and event signals from OS APIs (primarily Android) for QoE measurement.
- MedUX Advanced Analytics Telecom QoE analytics and anomaly detection platform providing real-time visibility into service performance and customer experience. Delivers AI-driven insights for identifying quality issues and predictive analysis across operator networks.
- MedUX Crowdsourcing Large-scale crowdsourced telecom QoE monitoring solution enabling real user experience data collection from thousands of devices across geographies without requiring integration with operators. Implements ITU-T E.812 crowdsourcing methodology for regulatory-grade service quality measurement.
- MedUX Scorecard Telecom QoE scorecard solution providing simplified benchmarking of network performance and customer experience across operators, regions, and time periods. Enables competitive intelligence and market transparency through standardized quality scoring.
- MedUX Solve (MIA - MedUX Intelligent Assistant) AI-powered intelligent assistant for telecom QoE analytics that transforms QoE data into network actions faster, enabling operators to turn data insights directly into operational decisions. Supports closed-loop automation workflows and AI-driven remediation at Tier 1 scale.
- Connectivity Observatory Public-facing platform providing visibility into connectivity trends, network quality rankings, and performance data across countries and regions. Enables consumers and industry stakeholders to access QoE benchmarking information for market transparency.
Quantifiable outcome
- Churn doubles for customers with poor network experiences, and network customer experience accounts for 35% of new users' key buying factors
- +3 more outcomes
Companies that use MedUX
Customer profileNamed customers22 records
Segments3 records
Ideal customer profiles2 records
MedUX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature10 records
MedUX partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Iquall NetworkscoreMedUX and Iquall Networks announced a strategic partnership on February 17, 2026, combining MedUX's crowdsourced Quality of Experience intelligence with Iquall's MAT Suite network automation platform to enable AI-driven remediation workflows for telecom operators. The integration allows operators to use real user experience data as live operational inputs, shortening detection-to-action cycles and executing corrective actions directly on network elements at Tier 1 scale.
- TM ForumcoreMedUX became a member of the TM Forum and actively participates in the Catalyst project 'Autonomous Customer Experience Index for WI-FI and 5G networks'. The project is led by Telefónica and Elisa, with collaboration from NTT Data, Optare Solutions, and Elisa Polystar. MedUX contributes its multi-platform QoE data collection approach and CEI analytical framework.
- TelefónicacoreTelefónica leads the TM Forum Catalyst project 'Autonomous Customer Experience Index for Zero-Touch 5G-and-WiFi Networks' Phase IV. MedUX contributes its QoE data and CEI models to enable autonomous customer experience management within Telefónica networks.
- ElisacoreElisa leads the TM Forum Catalyst project alongside Telefónica. MedUX contributes its QoE expertise and data collection capabilities to the autonomous CEI initiative for Wi-Fi and 5G networks.
- NTT DataminorNTT Data participates as a collaborator in the TM Forum Catalyst project for Autonomous CEI, working alongside MedUX and other partners on the initiative.
- Optare SolutionsminorOptare Solutions collaborates in the TM Forum Catalyst project for Autonomous Customer Experience Index, contributing alongside MedUX to the Wi-Fi and 5G network initiative.
- Elisa PolystarminorElisa Polystar participates in the TM Forum Catalyst project alongside MedUX, contributing to the autonomous CEI development for zero-touch networks.
- International Telecommunication Union (ITU)coreMedUX became an Associate Member of ITU-T Study Group 12, which focuses on Performance, QoS and QoE matters. This membership recognizes MedUX's track record in providing QoS and QoE solutions to governments and telecom operators worldwide. MedUX experts actively cooperate with ITU in designing and advancing guidelines related to network performance and service quality monitoring.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
MedUX competitors and assessment
Company assessmentDirect peers
- Ookla (Speedtest): Ookla operates Speedtest, the most widely used consumer and operator-facing internet/network QoS/QoE measurement platform. It competes head-to-head with MedUX in fixed and mobile benchmarking, scorecards and crowdsourced performance data for both operators and regulators.
- OpenSignal: OpenSignal provides crowdsourced mobile network experience analytics and operator benchmarking reports. It overlaps directly with MedUX Mobile and MedUX Scorecard on crowdsourced QoE intelligence and operator league-table reporting.
- Tutela: Tutela (owned by Cisco) offers crowdsourced mobile QoE data and analytics for telecom operators. It is a like-for-like competitor in SDK-based and crowdsourced network experience measurement sold to Tier-1 operators and regulators.
- RootMetrics: RootMetrics (an Ookla company) provides independent mobile network performance testing and benchmarking reports. It is directly comparable to MedUX Mobile's drive-test and active-probe-based benchmarking for operators and regulators.
Broad incumbents
- Spirent Communications: Spirent is a large incumbent in telecom network testing, active probes and service assurance. It competes with MedUX at the Tier-1 operator level with broader portfolios spanning lab, field and assurance testing.
- Keysight Technologies: Keysight is a global incumbent in network test, measurement and monitoring equipment used by operators, vendors and regulators. Its wireless and service-assurance portfolios overlap with MedUX's active-probe and analytics offerings at the broader network-test layer.
- NetScout Systems: NetScout provides carrier-grade service assurance and network performance monitoring, with a strong operator footprint. It competes with MedUX in operator network visibility and customer-experience analytics, but at much larger enterprise scale.
- Accedian (Cisco): Accedian, now part of Cisco, offers network performance monitoring and analytics for telecom operators and enterprises. It overlaps with MedUX's analytics and operator QoE monitoring offerings as part of a broader assurance portfolio.
- Comscore: Comscore provides digital audience and experience measurement, including network and streaming performance insights. Its broader digital-measurement suite intersects with MedUX's OTT QoE and benchmarking capabilities for cross-industry consumers.
Emerging players
- TEOCO: TEOCO provides analytics, assurance and optimization software for telecom operators, including network performance and customer-experience modules. It is comparable to MedUX in operator-facing analytics, though MedUX's QoE focus and crowdsourcing differ in emphasis.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
MedUX social profiles
Digital presenceMedUX compliance and trust
Trust signalCompliance3 records
MedUX financial estimates
Financial estimateRevenue estimate
Valuation estimate
MedUX leadership team
Management profileNumber of profiles
Profiles3 records
MedUX funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MedUX M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MedUX
What does MedUX do?
MedUX provides a multi-platform telecom Quality of Experience (QoE) testing, monitoring, and benchmarking platform that combines active probes (robots), crowdsourced measurements, Apps & SDK, analytics, and scorecards to monitor customer experience across mobile, fixed, in-home Wi-Fi, and OTT services. The platform serves telecom operators, regulators, and enterprises with continuous measurement, AI-driven analytics, and independent (non-integrated) deployment covering 200+ QoS/QoE indicators across 30+ countries.
Is MedUX a public or private company?
MedUX is a private company. It is classified as venture growth investor backed and is currently operating.
When was MedUX founded?
MedUX was founded in 2014. It employs 51 to 100 people.
Where is MedUX based?
MedUX is headquartered in Madrid, Spain, in the Europe region.
How does MedUX make money?
Four revenue lines are on record. Operator Solutions are the primary driver. The others are regulator Solutions, enterprise Solutions and SDK/APP Licensing.
Who are MedUX's main competitors?
Direct peers on record are Ookla (Speedtest), OpenSignal, Tutela and RootMetrics. Broad incumbents are Spirent Communications, Keysight Technologies, NetScout Systems, Accedian (Cisco) and Comscore. TEOCO is listed as an emerging player.
Does MedUX have an API?
Yes. MedUX provides an SDK that integrates into third-party apps to collect device-side network performance metrics and deliver analytics and coverage insights. The SDK collects technical signals from OS APIs (primarily Android) and device sensors for QoE measurement, including: device and app context (model, OEM, OS version, language/region, SDK version/config, limited diagnostic logs), connectivity and radio data (network type 2G/3G/4G/5G/Wi-Fi, signal strength, cell IDs/parameters, operator MCC/MNC, roaming, Wi-Fi SSID/BSSID hashed/truncated, IP address), performance metrics (latency, jitter, packet loss, throughput, setup times, error codes/failures, session availability), and events affecting QoE (drops, handovers, time-to-load, reachability). Approximate and precise geolocation is collected where granted to contextualize QoE for coverage and performance maps. B2B clients can access Data Processing Agreements (DPAs) for processors/sub-processors, security, audits, and transfer mechanisms. Developer documentation is at medux.com/statement-privacy.