What Blameless does

Blameless is an IT software firm headquartered in San Mateo, California, that built a Site Reliability Engineering (SRE) platform targeting enterprise engineering teams. The platform addressed the SRE lifecycle — reliability engineering workflows, incident management, and on-call operations — positioning Blameless as a specialist distinct from broader horizontal incident management tools. The company was founded around 2017-2018 (firmographic sources conflict on the year) and grew to 51-100 employees. Blameless operated on a subscription-based recurring revenue model, distributed through a direct enterprise field-sales motion targeting engineering teams across multiple industries that required operational reliability and incident response tooling.

The company was venture-backed by tier-1 investors including Accel, Lightspeed Venture Partners, Third Point Ventures, Decibel, and Salesforce Ventures, having raised over $50M in cumulative funding across a $3.6M seed (April 2018), a $16.5M Series A (March 2019), and a $30M Series B (July 2021) led by Third Point Ventures. Leadership included CEO Jim Gochee and Executive Chairman Lyon Wong. No specific product module names, pricing levels, named customer logos, or revenue figures are disclosed in the available source material.

In August 2024, Blameless was acquired by FireHydrant, an incident management platform, to expand FireHydrant's enterprise incident management capabilities. The deal included additional funding for platform enhancement, feature development, and engineering hiring. Following the acquisition, Blameless operates as a subsidiary of FireHydrant; FireHydrant itself was subsequently announced as being acquired by Freshworks.

Name

Blameless

Legal name

Blameless

Website

https://blameless.com

Company type

Private

Founded year

2018

Operating status

Acquired

Headcount range

51–100 employees

Short description

Blameless is a San Mateo-based SRE platform provider that delivered reliability engineering, incident management, and on-call tooling to enterprise engineering teams via a subscription SaaS model, before being acquired by FireHydrant in August 2024.

Ownership category

akta.pro rank

Product category

Site Reliability Engineering (SRE) Software

akta.pro primary industry

Site Reliability Engineering (SRE) & Resilience Engineering Tooling (HDABAIAE)

akta.pro secondary industries

Site Reliability Engineering (SRE) & Reliability Operations (BPAEAKAD), Incident Response, On-Call & Operational Readiness (BPAEAKAL), Service Reliability Engineering (SLO/SLI) & Reliability Analytics (HDABAJAL)

Keywords

• Site reliability engineering
• Incident management
• On-call management
• SRE platform
• Reliability engineering

Headquarters

HQ city

San Mateo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SRE Platform Subscription: Blameless provided a Site Reliability Engineering platform, likely with subscription-based pricing for enterprise customers.

Go-to-market motion1 record

Distribution channels1 record

Core offering

Blameless provided a Site Reliability Engineering (SRE) platform for enterprise engineering teams, focused on reliability, incident management, and on-call operations. The platform helped organizations improve operational reliability and respond to incidents more effectively across their software services. Following its August 2024 acquisition by FireHydrant, the offering was integrated into FireHydrant's incident management product suite.

Product overview

Blameless was a provider of a Site Reliability Engineering (SRE) platform. Based on available sources, Blameless was acquired by FireHydrant in August 2024. No specific product names, modules, or product architecture details were available in the provided source data.

Differentiator

Problem solved

Functional benefit

Products and services

• Blameless SRE Platform

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• FireHydrantflagshipStrategic or Co-development Partner · 22 August 2024FireHydrant acquired Blameless to expand its incident management capabilities and strengthen its position in the enterprise segment. The deal included securing additional funding to enhance the platform, develop new features, and recruit engineering talent.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• PagerDuty: PagerDuty is a leading incident response and on-call management platform serving enterprise engineering teams — the closest direct competitor to Blameless in the SRE/incident management space with overlapping reliability and alerting capabilities.
• FireHydrant: FireHydrant acquired Blameless in August 2024 and offers an end-to-end incident management platform covering on-call, alerting, retrospectives, and SRE workflows — a directly competing solution that has now absorbed Blameless' capabilities.
• incident.io: incident.io is a Slack-native incident management platform targeting engineering teams with on-call, response, and retrospective workflows — a directly comparable emerging peer in the SRE/incident management category.
• Rootly: Rootly provides an incident management and on-call platform with Slack-native collaboration, retrospectives, and reliability analytics — directly comparable to Blameless' SRE platform for engineering teams.

Broad incumbents

• Opsgenie (Atlassian): Opsgenie, now part of Atlassian, provides on-call and alerting for incident management, integrated with Jira Service Management — a broad incumbent offering overlapping incident response and reliability capabilities to Blameless' target market.
• Datadog: Datadog is a broad observability and monitoring platform that includes incident response, on-call, and SLO management capabilities — a scaled incumbent whose incident management features overlap with Blameless' SRE platform.
• ServiceNow ITSM: ServiceNow's ITSM and Incident Management modules serve enterprise IT and engineering teams with incident response workflows — a broad enterprise incumbent whose reliability and incident capabilities partially overlap with Blameless.
• VictorOps (Splunk): VictorOps, now part of Splunk/Cisco, provides on-call, alerting, and incident management for DevOps and SRE teams — a broad incumbent with overlapping reliability engineering capabilities to Blameless.

Emerging players

• Statuspage (Atlassian): Statuspage, part of Atlassian, provides incident communication and status pages — a focused solution with meaningful overlap to Blameless' incident management workflows, particularly status communication and stakeholder updates.
• Better Stack: Better Stack offers an integrated observability, on-call, and incident management platform targeting engineering teams — an emerging player with overlapping SRE, alerting, and incident response capabilities for the same buyer persona.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/blamelesshq

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Blameless