What Moveo.AI does

Moveo.AI is a New York-headquartered enterprise conversational AI company founded in 2020 that builds proprietary Large Language Models fine-tuned for customer experience workflows. Its core product is an AI Agents Platform that combines proprietary in-house LLMs with Retrieval-Augmented Generation (RAG), a Knowledge Base module, a No-Code Auto Builder, a Memory Layer for longitudinal customer context, and specialized agent types (Customer Support, Seller, Debt Collection). The platform is delivered across voice, chat, email, and messaging channels (WhatsApp, SMS, Facebook Messenger, Instagram, Viber) and integrates natively with Zendesk, Intercom, Front, and Salesforce Sunshine Conversations, exposing REST and WebSocket APIs with MCP server support.

The company sells on a quote-based tiered subscription model with annual billing and a free trial, supplemented by professional services for enterprise implementations, and distributes through direct enterprise sales, a self-serve PLG funnel, and a channel partner network. Its target verticals are Banking and Financial Services, iGaming, Utilities and Energy, Insurance, with adjacent expansion into Healthcare, Collection Agencies, and service industries. Named customers include Alpha Bank, Betano, Allianz, and Enerwave, with the company claiming 100+ enterprise clients across 89 countries handling 10M+ AI conversations per month and up to 80% automation of routine inquiries. Compliance certifications include ISO 27001:2013, SOC 2 Type 2, GDPR, and CCPA, which serve as procurement gating credentials for regulated buyers.

Operationally, Moveo.AI runs a three-office footprint: New York (global headquarters and Americas sales), Athens (engineering and R&D, established 2021), and São Paulo (Latin American sales and operations, established 2022). The company has raised approximately $3M to date across a 2021/2022 pre-seed ($400K) and an August 2024 seed ($2.6M led by Eleven Ventures with Uni.Fund and Charge.vc). The founding leadership team — CEO Panos Karagiannis (ex-IBM Watson, Forbes 30 Under 30), Chief of AI George Karagiannis (Cornell MSc, Google AI collaborations), CTO German Attanasio Ruiz (ex-IBM Watson Developer Experience), and President Thanos Papadimitriou (serial entrepreneur, UCLA PhD) — gives the firm a research-grade technical bench atypical for a 30-person startup.

Name

Moveo.AI

Legal name

MOVEO AI, INC

Website

https://moveo.ai

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Moveo.AI builds proprietary LLMs and a no-code conversational AI platform that automates customer support, sales, and debt collection for enterprises in banking, iGaming, utilities, and insurance globally.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

Keywords

• Conversational AI platform
• Customer service automation
• Enterprise AI agents
• Debt collection AI
• Customer experience software

Headquarters

HQ city

New Milford

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Licensing: Tiered subscription model providing access to Moveo.AI platform, features, and support. Revenue is recurring with annual or multi-year contract terms.
2. Professional Services: Implementation, customization, and training services to support enterprise deployments and optimize platform adoption.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels7 records

Core offering

Moveo.AI provides a Customer-to-Cash Management Platform powered by proprietary Large Language Models (LLMs) that enables enterprises to deploy AI agents automating customer-facing interactions across support, sales, and collections. The platform operates across multiple channels including WhatsApp, SMS, email, voice, web chat, and integrates with Zendesk, Intercom, and Front, serving banks, insurers, iGaming operators, utilities, and other regulated industries globally.

Product overview

Moveo.AI is a Customer-to-Cash Management Platform providing enterprise conversational AI solutions through a unified platform architecture. The core offering consists of the AI Agents Platform powered by proprietary Large Language Models (LLMs) fine-tuned for customer experience, complemented by the Knowledge Base module for managing FAQs, documents, and crawled content. The platform includes a No-Code Interface and Auto Builder for agent creation without technical expertise. Key solution modules include Collections (for debt recovery), Conversational Analytics, and Live Chat. The platform supports specialized agent types including Customer Support Agent, Seller Agent, and Debt Collection Agent, all connected through a Memory Layer that maintains customer context across interactions. A REST/WebSocket API enables custom integrations and automation. The solution integrates across multiple communication channels (WhatsApp, SMS, Email, Voice, Zendesk, Intercom, Front) and serves industries including Banking, Insurance, iGaming, Utilities, Fintech, and Collections.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agents Platform Enterprise AI agent platform using proprietary LLMs and knowledge-based RAG systems to automate customer conversations across support, sales, and collections use cases for enterprises.
• Collections AI-powered debt collection and accounts receivable management solution with memory layer, segmentation, negotiation, and optimization capabilities for recovering delinquent payments.
• Moveo API REST and WebSocket APIs enabling developers to build custom integrations, connect external services via webhooks, and programmatically manage AI agents. MCP server support is available.

Quantifiable outcome

• 10M+ AI conversations handled monthly across client deployments
• +2 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability9 records

Feature6 records

Partnerships

Four partnerships are on record, tiered strategic and minor.

• Google CloudstrategicTechnology or IntegrationGoogle Cloud is a recognized technology partner providing cloud infrastructure and AI/ML services that support Moveo.AI's platform deployment capabilities. Moveo.AI is recognized as a valuable partner within the Google Cloud ecosystem.
• QivosminorChannel Partner/ Reseller/ DistributorChannel partner distributing Moveo.AI's solutions, particularly in specific geographic or vertical markets.
• Mastercard Fintech ForumminorOthersMastercard's fintech innovation forum where Moveo.AI was recognized as a winner or jury selection, providing market visibility and credibility.
• Visa Innovation Program EuropeminorOthersVisa's European innovation program that selected Moveo.AI as a participant, providing access to Visa's network and potential commercial opportunities.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Cognigy: Enterprise conversational AI platform specializing in customer service automation for banking, insurance, and telecommunications. Direct competitor with comparable agent orchestration, voice/chat capabilities, and enterprise GTM motion.
• boost.ai: Conversational AI platform purpose-built for enterprise CX with focus on banking, insurance, and public sector. Competes head-to-head on regulated vertical specialization and on-premise/private deployment options.
• Kore.ai: Enterprise AI platform offering no-code conversational agents, voice AI, and contact center automation. Directly comparable in customer segments (financial services, healthcare) and product breadth across channels.
• Yellow.ai: Enterprise conversational AI platform with proprietary LLMs (DynamicNLP) and Dynamic Automation Nodes, targeting support, sales, and collections. Comparable in vertical specialization (BFSI, utilities) and omnichannel agent model.
• Sierra: Enterprise AI agent company building conversational agents for customer experience, founded by former Salesforce co-CEO Bret Taylor. Competes in the same enterprise AI agent category with a comparable thesis around proprietary models and CX automation.
• Decagon: Enterprise AI agent platform for customer support with proprietary models and workflow automation. Directly comparable agent-first architecture, enterprise customer base, and emphasis on measurable CX outcomes.
• Quiq: Enterprise conversational AI and messaging platform serving retail, financial services, and travel with AI agents and human handoff. Closely comparable on omnichannel (SMS, web, voice) and CX automation, and notably connected to Moveo.AI's leadership (an investor in Quiq acquired Snaps).

Broad incumbents

• Intercom: Established customer support platform with Fin AI agent offering. Competes in the same enterprise customer support category with broader product portfolio (helpdesk, inbox, AI agent), and is one of Moveo.AI's listed integration partners.
• Zendesk: Global customer service software incumbent with AI agent capabilities (Zendesk AI) across support, voice, and messaging. Overlaps significantly in CX automation and is also a Moveo.AI integration partner.
• LivePerson: Long-standing enterprise conversational AI and contact center vendor serving large financial services and telecom customers. Comparable in voice/digital CX automation for regulated industries, though broader in portfolio and more mature in scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/moveoai
• LinkedInlinkedin.com/company/moveo-ai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Moveo.AI