Quiq
Quiq is an enterprise agentic AI platform that automates customer service across voice, messaging, and digital channels for 200+ global brands. It serves retail, hospitality, financial services, healthcare, and insurance enterprises via usage-based pricing and a direct enterprise sales motion.
- Company typePrivate
- Founded2015
- HeadquartersBozeman, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Quiq does
Quiq is a Bozeman, Montana-based enterprise software company founded in 2015 that provides an agentic AI platform for customer experience, unifying voice, messaging, and human agents under a single governance layer. The platform is built on a model-agnostic LLM architecture supporting OpenAI, Claude, Google Gemini, and custom fine-tuned models, deployed via microservices on AWS and Microsoft Azure, and features proprietary components including Verify Claim hallucination mitigation, Process Guides for step-by-step AI reasoning visibility, and a stateless LLM architecture with contractual prohibitions on customer-data training.
The product portfolio comprises six core offerings — AI Agents (autonomous customer service), AI Assistants (real-time human agent coaching), Voice AI Agents (launched May 2026), AI Workflows (extending agentic AI beyond conversations), AI Analysts (conversation scoring and analytics), and Digital Contact Center (omnichannel workspace) — supported by an AI Studio builder platform. Quiq serves 150–200+ global enterprise customers across retail ecommerce, travel and hospitality, home and field services, financial services, healthcare, and property and casualty insurance, with named logos including Accor, Panasonic, Roku, Terminix, Brinks Home, Lululemon, IHG, and Brex. The company has raised $47.5M total venture funding, including a $25M Series C led by Baird Capital in April 2022, employs 101–250 people, and expanded into EMEA in 2023.
Quiq operates a usage-based pricing model where customers pay per conversation rather than per seat, with optional Professional Managed Services and a direct enterprise field-sales go-to-market targeting Fortune 500 and global brand buyers. Distribution is supplemented by content marketing, customer-success webinars, Omdia analyst recognition, and a 4.9 Gartner Peer Insights rating. Compliance footprint includes SOC 2 Type II, HIPAA, GDPR, CCPA, EU AI Act, and AICPA, which positions Quiq for regulated-vertical enterprise sale.
Quiq firmographics
Firmographics- Name
- Quiq
- Legal name
- Quiq
- Website
- https://quiq.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Quiq is an enterprise agentic AI platform that automates customer service across voice, messaging, and digital channels for 200+ global brands. It serves retail, hospitality, financial services, healthcare, and insurance enterprises via usage-based pricing and a direct enterprise sales motion.
- Ownership category
- akta.pro rank
Quiq industry classification
Industry- Product category
- Conversational AI / Customer Experience Platform
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Voice Assistants & Voice UI (VUI) (HDAAAFAD), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Quiq is headquartered
LocationHeadquarters
- HQ city
- Bozeman
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Quiq business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Usage-based AI Agent Platform: Quiq uses a usage-based pricing model where customers pay for the conversations they actually use, rather than paying for seats or feature tiers. This aligns cost with value received and provides cost predictability based on conversation volume. No negotiation about what counts as a 'good outcome' or confusion about billing qualifications.
- Professional Managed Services: Optional professional managed services available at additional cost where Quiq's team can take care of the entire AI build or integrate partially with customer teams to complement workload.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Usage-based pricing with custom enterprise tiers |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels7 records
Quiq product offering
Product offeringCore offering
Quiq sells an enterprise agentic AI platform for customer experience that unifies voice, messaging, and human agents under a single governance layer. The platform delivers AI Agents that autonomously resolve customer questions across every channel, AI Assistants that coach human agents in real time, Voice AI for natural spoken conversations, AI Workflows for business process automation, AI Analysts for conversation scoring and insights, and a Digital Contact Center workspace. Revenue is generated through usage-based pricing on conversation volume with optional Professional Managed Services for deployment support.
Product overview
Quiq is an enterprise agentic AI agent platform built for control, offering a unified architecture that combines six core products: AI Agents (autonomous customer service agents), AI Assistants (real-time agent coaching), Voice AI Agents (natural voice conversations), AI Workflows (business process automation), AI Analysts (conversation analytics), and Digital Contact Center (unified workspace). These core products are powered by the platform layer comprising AI Studio (agent builder with enterprise guardrails), Reporting & Analytics, Security & Governance, and multi-channel connectivity. The platform supports omnichannel customer engagement across voice, messaging, email, and social channels while maintaining full context across all interactions. Quiq operates on a usage-based pricing model and serves 200+ enterprise customers including Accor, Panasonic, Roku, Terminix, and Brinks Home.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Agents
Quantifiable outcome
- 89% AI CSAT score matching human agents (Accor)
- +10 more outcomes
Companies that use Quiq
Customer profileNamed customers19 records
Segments7 records
Ideal customer profiles6 records
Quiq technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability10 records
Feature11 records
Quiq partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and strategic.
- Amazon Web Services (AWS)coreQuiq runs on AWS with 99.999% uptime over the past 12 months. AWS provides the cloud infrastructure foundation for the platform's enterprise-grade reliability.
- Microsoft AzurecoreQuiq runs on Microsoft Azure alongside AWS, providing multi-cloud infrastructure for enterprise customers with specific cloud preferences or requirements.
- SalesforcecorePre-built CRM integration with Salesforce allowing Quiq agent desktop to sit inside existing Salesforce environments. Agents work in one environment with customer history and conversation context flowing through the same system.
- ZendeskcorePre-built integration with Zendesk contact center platform for seamless customer support workflow integration.
- GenesysstrategicPre-built integration with Genesys cloud contact center platform enabling seamless call handling and escalation workflows.
- Five9strategicPre-built integration with Five9 intelligent cloud contact center for call routing and AI-powered customer interactions.
- Amazon ConnectstrategicPre-built integration with Amazon Connect cloud contact center from AWS for AI-powered voice and chat interactions.
- CiscostrategicIntegration with Cisco contact center solutions for enterprise communication and customer interaction management.
- RingCentralstrategicIntegration with RingCentral cloud communications platform for unified customer engagement across channels.
- SAPstrategicPre-built integration with SAP enterprise systems for seamless data connectivity and business process integration.
- Microsoft Dynamics 365strategicPre-built integration with Microsoft Dynamics 365 CRM for enterprise sales and customer service management.
- OraclestrategicPre-built integration with Oracle enterprise systems for CRM and business application connectivity.
- ShopifystrategicIntegration with Shopify e-commerce platform for retail customer support and order management automation.
- StripestrategicIntegration with Stripe payment processing for enabling transactions and payment-related customer service automation.
Scale indicators15 records
Recent moves7 records
Expansion highlights6 records
Quiq competitors and assessment
Company assessmentDirect peers
- Cresta: Direct competitor in agentic AI for contact center and customer experience. Cresta offers real-time agent assist, virtual agents, and conversation intelligence, overlapping with Quiq's AI Assistants and AI Agents products across enterprise customers.
- PolyAI: Direct competitor specializing in voice-first AI agents for enterprise customer service. PolyAI competes most directly with Quiq's Voice AI Agents product launched in 2026.
- Decagon: Direct competitor in enterprise agentic AI for CX. Decagon builds autonomous AI agents for customer support with a similar enterprise GTM motion and overlapping target verticals (retail, financial services, travel).
- Sierra AI: Direct competitor in agentic AI for customer experience. Founded by Bret Taylor, Sierra focuses on autonomous AI agents for enterprise CX and is named by Quiq itself as a primary competitor on its comparison pages.
- NiCE Cognigy: Direct competitor in conversational and agentic AI for enterprise contact centers. Cognigy (now part of NiCE) provides AI agents and orchestration across voice and digital channels, overlapping directly with Quiq's platform.
Broad incumbents
- Zendesk: Customer service and helpdesk platform with AI agent capabilities. Zendesk is a Quiq integration partner and broader incumbent in the CX software category targeting similar mid-market and enterprise customers.
- Salesforce (Service Cloud / Agentforce): Dominant CRM and customer service platform with its own agentic AI offering (Agentforce). Salesforce is both a Quiq integration partner and the most formidable broad incumbent competing for enterprise CX AI budget.
- Genesys: Established cloud contact center platform with its own AI capabilities (Genesys AI). Broad incumbent serving enterprise CX with overlapping omnichannel routing, AI assist, and voice, but as part of a much larger CCaaS portfolio.
- Five9: Major cloud contact center vendor with AI agent and agent assist capabilities. Five9 is both a Quiq integration partner and a broader incumbent competing for the same enterprise CX budget.
- LivePerson: Pioneer in enterprise messaging and conversational AI, with overlapping messaging-channel capabilities. LivePerson is also listed as a Quiq integration partner, reflecting the bidirectional competitive and partnership relationship.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Quiq social profiles
Digital presenceQuiq compliance and trust
Trust signalCompliance6 records
Quiq financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quiq leadership team
Management profileNumber of profiles
Profiles11 records
Quiq funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quiq M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quiq
What does Quiq do?
Quiq sells an enterprise agentic AI platform for customer experience that unifies voice, messaging, and human agents under a single governance layer. The platform delivers AI Agents that autonomously resolve customer questions across every channel, AI Assistants that coach human agents in real time, Voice AI for natural spoken conversations, AI Workflows for business process automation, AI Analysts for conversation scoring and insights, and a Digital Contact Center workspace. Revenue is generated through usage-based pricing on conversation volume with optional Professional Managed Services for deployment support.
Is Quiq a public or private company?
Quiq is a private company. It is classified as venture growth investor backed and is currently operating.
When was Quiq founded?
Quiq was founded in 2015. It employs 101 to 250 people.
Where is Quiq based?
Quiq is headquartered in Bozeman, United States, in the North America region.
How does Quiq make money?
Two revenue lines are on record. Usage-based AI Agent Platform is the primary driver. The others are professional Managed Services.
Who are Quiq's main competitors?
Direct peers on record are Cresta, PolyAI, Decagon, Sierra AI and NiCE Cognigy. Broad incumbents are Zendesk, Salesforce (Service Cloud / Agentforce), Genesys, Five9 and LivePerson.
Does Quiq have an API?
Yes. Quiq offers open APIs built to work with existing enterprise stacks. The APIs enable connections to CRM systems, contact center tools, and business systems. Open APIs are referenced as part of the integration architecture, allowing connections to databases, CRM, or business tools. Quiq also supports AI Workflows that create agentic workflows using APIs to automate tasks across the enterprise stack. Developer documentation is at developers.goquiq.com/docs/home.
What industry is Quiq in?
Quiq's product category is Conversational AI / Customer Experience Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.