Illuma Labs
- Company typePrivate
- Founded2016
- HeadquartersPlano, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Illuma Labs firmographics
Firmographics- Name
- Illuma Labs
- Legal name
- Illuma Labs Inc.
- Website
- https://illuma.cx
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Illuma Labs industry classification
Industry- Product category
- Voice Biometrics and Authentication Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Speaker Recognition & Voice Biometrics (HDAAAFAF)
- akta.pro secondary industries
- Authentication (MFA/Passwordless/Biometrics) Platforms (BPAMAEAE), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Illuma Labs is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Illuma Labs business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription SaaS Licensing: Illuma Labs operates on a Software-as-a-Service (SaaS) subscription model, providing voice authentication services on a recurring licensing basis to financial institutions. Pricing is quote-based and tailored to institution size and usage volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on institution size and usage |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Illuma Labs product offering
Product offeringCore offering
Illuma Labs develops and sells IllumaSHIELD™, an AI-powered voice security SaaS platform that delivers real-time passive voice authentication, fraud defense including deepfake detection, collaborative intelligence, and adaptive multi-factor authentication for contact centers at credit unions, banks, and fintech firms. The platform uses proprietary voice biometrics (AudioPrint) to verify caller identity during natural conversation without security questions or PINs, and integrates with major contact center platforms such as Five9, Genesys, NICE, Glia, Eltropy, Mitel, and Posh.
Product overview
Illuma Labs offers IllumaSHIELD™ as a unified voice security platform combining passive voice authentication, real-time fraud defense with deepfake detection, collaborative intelligence, and adaptive multi-factor authentication. The platform integrates these capabilities to secure voice interactions across contact centers for credit unions, banks, and fintech organizations. Key sub-products include Voice Authentication (with ActiveLearning™ and AnytimeAuthentication™ features), Fraud Defense (with Deepfake Risk Scoring, Social Engineering Risk Scoring, and AutoLockout™), Collaborative Intelligence, and Multi-factor Authentication (with TrustedNumber™ and OTP). All capabilities are powered by the proprietary AudioPrint™ voiceprint technology and operate passively during natural conversations without adding friction for legitimate callers.
Differentiator
Problem solved
Functional benefit
Brands
- IllumaSHIELD: The premier voice security platform powered by AI-driven voice biometrics for real-time identity verification and fraud defense in contact centers.
- AudioPrint
- ActiveLearning
- AnytimeAuthentication
- TrustedNumber
- AutoLockout
- Deepfake Risk Scoring
- Social Engineering Risk Scoring
Products and services
- IllumaSHIELD™ Voice Security
Quantifiable outcome
- Significantly reduces contact center authentication time compared to traditional knowledge-based authentication methods
- +1 more outcomes
Companies that use Illuma Labs
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Illuma Labs technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability5 records
Feature6 records
Illuma Labs partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- Reality DefendercoreStrategic partnership for deepfake detection capabilities. Reality Defender's AI technology is integrated with Illuma Labs' voice authentication to detect synthetic voice attacks and voice cloning fraud, providing comprehensive protection against emerging AI-based threats.
- CUNA Strategic ServicescoreChannel partnership for distribution to credit union network. CUNA Strategic Services provides access to their credit union member network for Illuma Labs' voice authentication products.
- ConnexcoreChannel partnership for distribution to credit union and financial institution customers through Connex's established reseller network.
- EltropycoreTechnology integration partnership enabling Illuma Labs' voice authentication capabilities within the Eltropy contact center and digital messaging platform, serving credit unions and financial institutions.
- Five9coreTechnology partnership and integration with Five9 cloud contact center platform, enabling Illuma voice authentication capabilities for Five9 customers in financial services.
- GenesyscoreIntegration partnership with Genesys contact center platform, allowing Illuma voice authentication deployment within Genesys-powered financial institution contact centers.
- NICEcoreTechnology partnership and integration with NICE contact center solutions, providing voice authentication capabilities to NICE customers in banking and credit unions.
- GliacoreIntegration with Glia contact center platform for unified communications and customer interaction solutions serving financial institutions.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Illuma Labs competitors and assessment
Company assessmentDirect peers
- Pindrop: Pindrop is a direct competitor offering voice biometrics, liveness detection, and deepfake/anti-fraud solutions for contact centers in financial services. It overlaps with Illuma's IllumaSHIELD platform on core voice authentication and fraud defense use cases.
- Nuance Communications (Microsoft): Nuance, now part of Microsoft, sells enterprise voice biometrics (e.g., Security Suite / Gatekeeper) for contact center authentication and fraud prevention in banking and financial services. It is the largest direct competitor and Illuma's VP of Sales previously led voice biometrics sales at Nuance.
- NICE Ltd. NICE provides voice biometrics (NICE Real-Time Authentication) as part of its broader contact center and financial crime suite. It overlaps directly with Illuma's voice authentication and fraud defense offering for contact centers in banking and credit unions.
- Verint Systems: Verint offers voice biometrics and fraud analytics within its contact center and financial compliance portfolio, competing with Illuma for the same financial institution fraud and authentication budgets.
- LumenVox: LumenVox provides voice biometrics and speech recognition solutions for contact centers, including financial services. It competes with Illuma in passive voice authentication and fraud detection for phone channels.
Emerging players
- ID R&D (HID Global): ID R&D (now part of HID Global) offers voice and face biometrics for contact centers and digital channels, with overlap to Illuma in the financial services voice authentication niche. Smaller scale and more emerging player positioning.
- Auraya Systems: Auraya offers voice biometric authentication (EVA Voice Biometrics) for contact centers and digital banking, competing with Illuma in voice-based customer authentication for financial institutions, particularly in Australia/APAC.
- VoiceVault: VoiceVault provides voice biometric identity verification solutions for contact centers, including financial services use cases. It is a smaller, niche competitor with overlapping product capabilities to Illuma's voice authentication.
Broad incumbents
- Genesys: Genesys is a major CCaaS platform with native and partner voice biometrics capabilities. While not exclusively focused on voice biometrics, it is both an Illuma integration partner and a potential competitor through platform-native authentication features.
Others
- Reality Defender: Reality Defender is Illuma's deepfake detection technology partner. It is adjacent rather than directly competitive — Reality Defender provides deepfake detection infrastructure that Illuma layers its voice biometrics on, making it an ecosystem enabler rather than a peer competitor.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Illuma Labs social profiles
Digital presenceIlluma Labs compliance and trust
Trust signalCompliance1 record
Illuma Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
Illuma Labs leadership team
Management profileNumber of profiles
Profiles3 records
Illuma Labs funding detail
Funding detailFunding overview
Funding rounds5 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Illuma Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Illuma Labs
What does Illuma Labs do?
Illuma Labs develops and sells IllumaSHIELD™, an AI-powered voice security SaaS platform that delivers real-time passive voice authentication, fraud defense including deepfake detection, collaborative intelligence, and adaptive multi-factor authentication for contact centers at credit unions, banks, and fintech firms. The platform uses proprietary voice biometrics (AudioPrint) to verify caller identity during natural conversation without security questions or PINs, and integrates with major contact center platforms such as Five9, Genesys, NICE, Glia, Eltropy, Mitel, and Posh.
Is Illuma Labs a public or private company?
Illuma Labs is a private company. It is classified as venture growth investor backed and is currently operating.
When was Illuma Labs founded?
Illuma Labs was founded in 2016. It employs 11 to 50 people.
Where is Illuma Labs based?
Illuma Labs is headquartered in Plano, United States, in the North America region.
How does Illuma Labs make money?
One revenue line is on record: subscription SaaS Licensing.
Who are Illuma Labs's main competitors?
Direct peers on record are Pindrop, Nuance Communications (Microsoft), NICE Ltd., Verint Systems and LumenVox. Emerging players are ID R&D (HID Global), Auraya Systems and VoiceVault. Genesys is listed as a broad incumbent. Reality Defender is listed as an others.
Does Illuma Labs have an API?
No public API is recorded for Illuma Labs.
What industry is Illuma Labs in?
Illuma Labs's product category is Voice Biometrics and Authentication Software. Its primary akta.pro industry code is HDAAAFAF, Speaker Recognition & Voice Biometrics, with a secondary code of BPAMAEAE, Authentication (MFA/Passwordless/Biometrics) Platforms. Its NAICS code is 5132 and its SIC code is 7373.