What Talkie.ai does

Talkie.ai is a B2B SaaS company that provides an AI-powered voice agent platform functioning as a virtual medical receptionist for healthcare practices. Founded in 2020 and operating dual entities in Lewes, Delaware (Talkie LLC) and Gdańsk, Poland (Talkie sp. z o. o.), the company employs 40+ people and serves medical practices across the US and Poland. The platform automates patient phone calls 24/7, handling appointment scheduling, prescription refills, patient intake, FAQ responses, after-hours coverage, and outbound recall campaigns across voice, SMS, and website chat channels. AI agents are pre-trained for 30+ medical specialties including dermatology, urology, OB-GYN, orthopedics, pediatrics, primary care, and neurology, with multilingual support in English, Spanish, Korean, Polish, German, and French.

The technology stack combines conversational AI with native, deep EHR integrations—athenahealth (athenaOne), ModMed (EMA), Elation Health, and eMedicalPractice in the US, plus seven Polish HIS systems (CGM, Mednow, CloudiMed, Gabos Software, Qustomity, Kamsoft, Nexus Polska). The company states integrations are direct read/write to EHR data rather than UI-based connectors, enabling real-time synchronization. Voice synthesis is sourced from third-party providers including AWS and Google Text-To-Speech. Talkie.ai is SOC 2 Type II certified and HIPAA compliant, and reports compliance with GDPR and CCPA. Customers cite operational outcomes including 65% reduction in call center costs, 85% automation of repetitive calls, 100% of calls answered 24/7, and a 3-week deployment timeline.

The company generates revenue through annual SaaS subscriptions priced on a custom quote basis, with enterprise sales conducted via direct field sales, demo-driven website CTAs, and event presence at healthcare industry conferences including athenahealth Thrive Summit and ModMed Momentum. The go-to-market targets practice managers, healthcare administrators, and medical practice leadership. As of the input, the company reports 300,000 unique patients served and 500,000+ calls automated monthly. Total disclosed funding is approximately $4.9M across rounds in 2020 ($1M, led by Movens Capital), July 2022 ($2.6M, led by 4growth VC), and August 2024 ($1.3M).

Name

Talkie.ai

Legal name

Talkie LLC

Website

https://talkie.ai

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Talkie.ai provides an AI-powered voice agent platform that functions as a 24/7 virtual medical receptionist for healthcare practices. Its specialty-trained AI agents automate patient scheduling, prescription refills, and intake via native EHR integrations with athenahealth, ModMed, Elation, and eMedicalPractice.

Ownership category

akta.pro rank

Product category

Healthcare AI / Medical Practice Voice Automation

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), On-Device Speech & Audio AI (wake word, ASR, enhancement) (HDAAAJAF)

Keywords

• AI medical receptionist
• Voice AI healthcare
• Patient scheduling automation
• EHR-integrated phone systems
• Prescription refill automation

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription - AI Medical Receptionist: Talkie.ai operates on a subscription/SaaS model where healthcare practices pay for AI receptionist services. The platform handles appointment scheduling, prescription refills, patient intake, FAQ automation, and call routing. Pricing is not publicly disclosed and requires a demo/sales conversation. The solution automates up to 85% of repetitive calls, reducing staff workload and operational costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Talkie.ai is a B2B SaaS platform that provides an AI medical receptionist for healthcare practices, automating patient phone calls, appointment scheduling, prescription refills, patient intake, FAQ responses, and after-hours support. The AI voice agents integrate natively with major EHR systems (athenaOne, ModMed EMA, Elation Health, eMedicalPractice) to read and write patient data in real time. The product is sold on a subscription basis to medical practices of all sizes across 30+ specialties including dermatology, urology, OB-GYN, orthopedics, pediatrics, primary care, and neurology.

Product overview

Talkie.ai is a specialty-focused AI medical receptionist platform built to modernize how medical practices manage patient phone calls. The core product is an AI Voice Agent that functions as a 24/7 virtual front desk receptionist. The platform comprises multiple integrated modules: AI Medical Receptionist (core), AI Voice Scheduling & Appointment Management, AI Prescription Refill Assistant, AI Intelligent Front Door (Smart Call Routing), Patient Recall & Outreach, AI Patient Intake & Chart Creation, Automated Waitlist Management, Appointment Reminders & Confirmations, After Hours Support, FAQ Automation, AI Voicemail Replacement, and Multilingual Support. These modules work together as an integrated platform that connects natively with EHR systems (athenahealth, ModMed, Elation Health, eMedicalPractice, and Polish HIS systems) to automate front desk operations, reduce staff workload, and improve patient access to care.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Medical Receptionist Platform Subscription-based AI voice agent platform that functions as a 24/7 virtual front desk for medical practices. Handles inbound and outbound patient calls, appointment scheduling, prescription refills, patient intake, FAQ automation, smart call routing, after-hours triage, and outbound recall, with native real-time synchronization to EHR systems including athenaOne, ModMed EMA, Elation Health, and eMedicalPractice (US) and Polish HIS systems. Includes specialty-trained agents for 30+ medical specialties and multilingual support (English, Spanish, Korean, Polish, German, French).
• Specialty-Specific AI Voice Agents Pre-configured AI voice agents tailored for individual medical specialties including dermatology, urology, OB-GYN, orthopedics, pediatrics, primary care, neurology, pain management, cardiology, and multispecialty practices. Each agent is tuned to specialty-specific terminology, appointment types, and clinical workflows, enabling practices to deploy without bespoke retraining.
• EHR Integration Service Native bidirectional integration service connecting the Talkie.ai AI agents to athenaOne (athenahealth), ModMed EMA, Elation Health, and eMedicalPractice in the US market, plus CGM, Mednow, CloudiMed, Gabos, Qustomity, Kamsoft, and Nexus Polska in the Polish market. Enables real-time reading and writing of appointments, patient cases, prescription refill requests, and billing information directly inside the EHR without manual entry.

Quantifiable outcome

• 65% reduction in call center operational costs
• +6 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• athenahealthcoreTechnology or IntegrationNative EHR integration with athenaOne enabling Talkie.ai AI agents to read and write patient scheduling, appointment management, and clinical data directly in real-time. Featured integration prominently on website.
• ModMedcoreTechnology or IntegrationDeep native integration with ModMed EMA (Electronic Medical Assistant) enabling specialty-specific workflows for dermatology, OB-GYN, orthopedics, urology, and other ModMed specialties
• Elation HealthcoreTechnology or IntegrationNative integration with Elation Health EHR system enabling seamless patient data synchronization and clinical workflow automation
• eMedicalPracticecoreTechnology or IntegrationNative EHR integration with eMedicalPractice enabling AI-powered front desk automation for practices using this platform

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Hyro AI: Conversational AI platform purpose-built for healthcare call centers and patient access. Competes head-to-head with Talkie.ai on voice agents for scheduling, refills, and FAQ automation at hospitals and medical practices.
• Orbita: Healthcare-focused conversational AI platform providing chatbots and voice assistants for patient engagement, intake, and triage. Closely comparable in target customers (providers, payers) and AI agent workflow.
• Notable: AI-powered platform automating patient access, registration, scheduling, and outreach for health systems. Competes with Talkie.ai on automating front-office workflows at provider organizations.
• Klara: Patient communication and workflow platform for medical practices, including texting, calls, and patient intake. Comparable in targeting independent practices and ambulatory groups for front-desk automation.
• Kyruus: Patient access platform for health systems, focused on provider search, scheduling, and care coordination. Overlaps with Talkie.ai's appointment scheduling and EHR-integrated patient access capabilities.

Emerging players

• Suki AI: AI voice assistant for clinicians focused on documentation and ambient scribing. Adjacent rather than direct overlap, but a healthcare AI voice agent competing for the same buyer budgets at medical practices.
• Loyal Health: Patient engagement platform for hospitals and practices using AI for scheduling, reminders, and outreach. Comparable in automating patient communications and access workflows.

Broad incumbents

• Replicant: Contact-center AI voice agent platform serving multiple industries including healthcare. Broader and less healthcare-specialized than Talkie.ai but competes on autonomous voice agent capabilities.
• Tebra (formerly PatientPop): All-in-one practice growth and patient experience platform for independent practices, with scheduling, intake, and communication features. Overlaps with Talkie.ai's front-desk automation capabilities at small and medium practices.

Regional players

• Infermedica: Polish-founded AI health company offering symptom checking, triage, and patient intake tools to providers and payers. Comparable as a health-focused AI startup from Poland addressing patient access workflows.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/talkieai
• Xx.com/talkieai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds3 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Talkie.ai