What Oxio does

Oxio is a Canadian residential internet service provider founded in 2018 and headquartered in Montreal, Quebec, operating as a division and brand of Cogeco Connexion Inc. The company serves individual homeowners and renters exclusively across Canada through a Third Party Internet Access (TPIA) model — partnering with major network infrastructure owners Cogeco, Videotron, and Rogers to deliver fibre-powered internet without owning physical network assets. This capital-light structure lets Oxio expand across provinces (Quebec, Ontario, Western Canada) while concentrating investment on the customer-facing software layer. The company employs 11–50 people and is structured as a strategic subsidiary under Cogeco.

Oxio's core technology is its proprietary oxioOS cloud platform, which unifies customer management, billing, network coordination, and digital support across multiple infrastructure partners. The product surface includes fixed-price home internet plans (speeds up to 1 Gbps, equipment included, no term contracts, no price hikes), an optional home phone add-on with free long-distance in Canada, oxio Wi-Fi Pods for in-home coverage, and a self-serve client portal. Customer service is delivered entirely digitally — text and chat 7 days a week, no phone sales, no retail locations — supported by a 60-day money-back satisfaction guarantee and an uncapped referral program that rewards both referrer and referee with a free month of service. Content marketing (active blog), email newsletters, and organic community presence on Facebook, Discord, and Reddit drive top-of-funnel acquisition; 75% of the per-customer marketing budget is allocated to the referral program.

Oxio generates revenue through monthly recurring subscription fees from residential customers, with modest contributions from equipment replacement fees, add-on services, and ancillary charges (account processing, insufficient funds, seasonal interruption). The company has raised approximately $40M CAD in total funding, including a $25M CAD Series A in July 2021 led by French telecom entrepreneur Xavier Niel with Investissement Québec and Desjardins Capital. A telecom software venture, Gaiia, was spun out of Oxio in May 2026 and has since raised independent growth capital, indicating Oxio's oxioOS IP has been productized beyond the consumer ISP use case.

Name

Oxio

Legal name

Oxio (a division and brand of Cogeco Connexion Inc.)

Website

https://oxio.ca

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Oxio is a Canadian residential internet service provider and division of Cogeco Connexion Inc., serving homeowners and renters nationwide via a TPIA model over Cogeco, Videotron, and Rogers infrastructure, powered by its proprietary oxioOS platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Marketing or Sales, Personnel

Revenue model

1. Residential Internet Subscription: Oxio generates revenue through monthly recurring internet subscription fees charged to residential customers. Customers pay a fixed monthly rate for internet plans with speeds up to 1 Gbps, with equipment included and no term contracts. The company also generates revenue from add-on services such as home phone and equipment replacement fees when hardware is damaged or lost.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Oxio is a Canadian residential internet service provider that delivers fixed-price, no-contract home internet plans with speeds up to 1 Gbps, using a TPIA model to leverage the fibre-powered networks of infrastructure partners Cogeco, Videotron, and Rogers. The company manages the entire customer experience through its proprietary cloud-based oxioOS platform, offering all-digital support (text/chat, no phone), included equipment, and a 60-day satisfaction guarantee.

Product overview

Oxio is a Canadian internet service provider offering a unified residential internet service with optional add-ons. The core product is home internet connectivity powered by the proprietary oxioOS cloud platform, delivered over fibre-powered networks with speeds up to 1 Gbps. Customers can add telephone service and Wi-Fi pods to their plans. Additional services include a client portal for account management and a referral program for customer rewards. Oxio differentiates through fixed pricing (no price hikes), no term contracts, included equipment, and fully digital customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Internet Service Residential internet service providing fibre-powered connectivity with speeds up to 1 Gbps, unlimited plans, equipment included, no term contracts, and a 60-day money-back satisfaction guarantee. Designed for individual homeowners and renters across Canada.
• Telephone Service Home phone service add-on featuring voicemail, call waiting, and free long distance within Canada, available as an add-on to Oxio internet plans.
• oxio Wi-Fi Pod Wi-Fi extender/pod equipment that improves wireless coverage in customers' homes, available as an add-on to internet plans.

Quantifiable outcome

• Only 0.7% of customers used the 60-day satisfaction guarantee
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Local Network Infrastructure Partners (Cogeco, Videotron, Rogers)coreStrategic or Co-development PartnerOxio operates as a TPIA (Third Party Internet Access) provider, partnering with major Canadian network infrastructure owners including Cogeco, Videotron, and Rogers. These partners provide the physical network infrastructure (coaxial/fiber lines) and field technicians for customer installations, while Oxio provides the customer-facing brand, software platform (oxioOS), billing, and support. Oxio pays monthly network fees to these partners for each customer connection ($36/month for 30 Mbit/s plans, with fees increasing for higher speeds).

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• TekSavvy Solutions: Canadian TPIA-based independent ISP offering residential internet and other telecom services across multiple provinces by reselling on incumbent network infrastructure. Highly comparable business model to Oxio, though TekSavvy serves a broader customer base including SMBs.
• Distributel Communications: Canadian independent TPIA provider offering residential internet, TV, and home phone services over incumbent network infrastructure. Directly comparable to Oxio in target market (Canadian residential consumers) and asset-light TPIA operating model.
• Start Communications (Start.ca): Ontario-based Canadian TPIA serving residential and small business customers with internet, TV, and home phone services over partner networks. Comparable challenger-ISP positioning to Oxio with similar fixed-line consumer focus.
• VMedia: Canadian independent TPIA offering internet, TV, and home phone bundles to residential customers across provinces. Similar asset-light TPIA model and consumer focus to Oxio.
• EBOX: Canadian TPIA-based internet provider serving residential and small business customers, primarily in Quebec and Ontario. Closely comparable to Oxio in market geography and TPIA-driven model.

Broad incumbents

• Cogeco Communications: Major Canadian cable/internet incumbent and parent company of Oxio, operating in Ontario, Quebec, and other provinces. Comparable as the parent providing TPIA infrastructure access; also a direct retail competitor to Oxio in the residential broadband market.
• Rogers Communications: One of Canada's largest telecom incumbents and a TPIA infrastructure partner to Oxio (via Rogers West). Comparable as a major fixed-broadband provider that competes directly with Oxio for residential customers while simultaneously providing wholesale access.
• Bell Canada: Canada's largest telecom incumbent, offering residential internet, TV, and phone services nationally. Comparable as the dominant incumbent player whose pricing practices and customer service gaps Oxio explicitly positions against.
• Telus: Major Canadian telecom incumbent providing residential internet, TV, mobile, and home phone services, primarily in Western Canada. Comparable as a major fixed-broadband competitor that Oxio's differentiated value proposition targets.

Emerging players

• Starlink (SpaceX): Satellite-based broadband internet service rapidly expanding across Canada, including rural and underserved areas where terrestrial TPIA providers like Oxio have limited or no infrastructure partner access. Comparable as an alternative residential internet delivery model with growing Canadian adoption.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds3 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Oxio