Yuntongxun

What Yuntongxun does

Yuntongxun (容联云, NYSE: RAAS, also operating as Cloopen) is a Beijing-headquartered cloud communication platform provider founded in 2013 and listed on the NYSE in February 2021 as the first Chinese SaaS company to IPO on a US exchange. Its offering combines three product layers — CPaaS (SMS, voice, video, international communications), cloud contact center (CC), and unified communications and collaboration (UC&C) — augmented by the proprietary Chitu large language model (赤兔大模型), the Rongxi Copilot & Agent platform, and CRM/data-analytics assets acquired through the 2021 purchases of Guohebing Technology (过河兵科技) and Zhuge Inc. (诸葛智能). The platform supports AI-driven use cases including knowledge assistants, seat assistants, quality inspection, training agents, voice bots, and intelligent video analytics, with 99.99% platform uptime SLA and approximately 300 free API interfaces documented in Python, Java, PHP, .NET, C++, and Objective-C SDKs.

The company serves roughly 15,000 enterprise customers across primary verticals of banking and financial services (Guangfa Bank Credit Card Center, Beijing Bank) and insurance (a major Chinese life insurer), with secondary verticals in automotive (Chery Auto Financial Services), government and energy, overseas enterprises, and internet/technology. Revenue is generated through a hybrid model combining usage-based per-call API pricing for CPaaS services (e.g., 0.026–0.038 RMB per One-Click Login call depending on monthly volume) and recurring software subscription fees for the contact center and UC&C layers. Distribution is direct enterprise sales in China plus regional offices in Singapore (Southeast Asia regional HQ) and Tokyo.

In December 2025 the board received a non-binding going-private proposal from Chairman Changxun Sun and Trustbridge Partners VII, L.P. at US$0.4940 per share, valuing the company at approximately US$155.92 million; a special committee was formed to evaluate the transaction in early 2026 alongside board and compensation-committee changes.

Name

Yuntongxun

Legal name

北京容联易通信息技术有限公司

Website

http://www.yuntongxun.com/

Company type

Public

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Yuntongxun is a Beijing-based cloud communications platform provider offering CPaaS, AI-powered contact center, and unified communications products to enterprise customers, primarily in Chinese banking, insurance, automotive, and government sectors.

Ownership category

akta.pro rank

Product category

Cloud Communications Platform

NAICS

Telecommunications (517), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Cloud communications platform
• Contact center software
• Unified communications services
• Conversational AI platform
• Enterprise messaging APIs

Headquarters

HQ city

Chaoyang

HQ country

China

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Cloud Communications Platform (API + SaaS): Hybrid revenue model combining API/usage-based consumption fees for cloud communication services (voice, SMS, video) with recurring software subscription fees for platform and application layers. Customers pay per API call in addition to software service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Yuntongxun provides enterprise cloud communication services combining CPaaS (Communications Platform as a Service), intelligent contact center (CC), and unified communications and collaboration (UC&C), enhanced by proprietary AI capabilities including the Chitu large language model and Rongxi Copilot & Agent platform. The platform delivers programmable APIs for voice, SMS, and video, omnichannel contact center software, enterprise IM and video conferencing, customer analytics, and IoT connectivity for 15,000 enterprise customers across banking, insurance, automotive, government, and technology sectors.

Product overview

Yuntongxun (容联云) is a comprehensive intelligent cloud communications platform combining Communication + Data + AI core capabilities, focused on enterprise marketing, sales, and service scenarios. The platform operates as a multi-product ecosystem including: (1) CPaaS communication services (SMS, voice, video SMS, international communications), (2) AI-powered products built on the proprietary Chitu large model (赤兔大模型) featuring intelligent agents for knowledge management, seat assistance, insight analysis, training, and quality inspection under the 容犀智能 brand, (3) Enterprise contact center solutions (容犀AICC) with omnichannel customer experience management, (4) UC&C products (容信) for enterprise IM, video conferencing, and unified work portals, (5) Acquired products including 诸葛io data analytics platform, 诸葛CEP customer engagement platform, and 过河兵CRM. The portfolio spans approximately 30+ distinct products across AI, cloud communications, and data intelligence.

Differentiator

Problem solved

Functional benefit

Brands

• 容犀AICC: 大模型智能联络中心，为大型企业构建具有前沿大模型能力和全渠道接入、全AI赋能、全信创的客户体验联络中心。
• 容联七陌智能客服
• 诸葛io
• 诸葛·营销数据集市
• 诸葛CEP
• 容信即时通讯平台
• 赤兔大模型

Products and services

• Rongxi AICC (容犀AICC) AI-powered intelligent contact center combining large and small models for enterprise customer experience management, featuring omnichannel access, full AI empowerment, and full Xinchuang (信创) compliance. Built for large enterprises requiring advanced AI-driven contact center capabilities.
• Ronglian Qimo Intelligent Customer Service (容联七陌智能客服) Omnichannel and international customer service SaaS system from the 7moor subsidiary, supporting global enterprise customer engagement across web, app, social, and voice channels. Targeted at mid-to-large enterprises needing intelligent cloud customer service.
• CRM (Elite CRM from Guohebing Technology) Customer relationship management software purpose-built for contact center operations, providing intelligent marketing systems, low-code platform, unified agent workspace, and omnichannel access. Acquired in March 2021 and integrated into the Yuntongxun platform.
• Zhugeio (诸葛io) Behavior analytics platform with embedded data collection and Zhuge ID Mapping for omnichannel data collection and unification, enabling customer data integration and deep behavioral insights. Acquired from Zhuge Inc. in December 2021.
• Zhuge Marketing Data Marketplace (诸葛·营销数据集市) Marketing data marketplace with tag profiling, customer segmentation, and dataset capabilities to support refined differentiation strategies across business scenarios.
• Zhuge CEP (诸葛CEP) User-centric intelligent marketing platform supporting multi-wave, personalized outreach across all channels for customer engagement automation.
• Rongxin Instant Messaging Platform (容信即时通讯平台) Secure enterprise collaboration platform for government and large organization customers, providing IM, audio/video conferencing, and unified communications capabilities with domain security.
• Rongxin Unified Work Portal (容信统一工作门户) Unified work portal that integrates external applications such as OA, ERP, and supply chain systems into a role-based, personalized work platform for enterprise employees.
• Rongxin Audio/Video Meeting (容信音视频会议) High-concurrency multi-screen video conferencing supporting point-to-point calls, group calls, conferences, live streaming, and voice chat with stable performance for enterprise collaboration.
• Rongxin Address Book (容信通讯录) Enterprise address book providing secure, clear, and efficient employee lookup and collaboration features for organizations.
• Rongshi Video Meeting (容视视频会议) Multi-terminal full-scenario AI-enabled video conferencing system supporting screen sharing, electronic whiteboard, real-time translation, and face recognition attendance for enterprise meetings.
• Rongshi Phone Meeting (容视电话会议) Global phone conferencing service supporting instant access from multiple countries with both inbound and outbound call initiation for international enterprise meetings.
• Toptolink IoT (中天网景·物联网) IoT platform providing fully managed cellular IoT traffic operations and specialized industry IoT solutions (smart campus, etc.) through the wholly-owned Toptolink subsidiary.
• SMS Verification Code/Notification (短信验证码/通知) SMS verification code and notification service with second-level delivery and high delivery success rates for enterprise applications.
• International SMS (国际短信) International SMS service enabling rapid outreach to global users for cross-border enterprise communications and verification.
• Video SMS (视频短信) Video SMS service for multimedia engagement with rich media messaging capabilities, targeting Z-generation consumer interactions.
• Voice Notification (语音通知) Voice notification service with high capacity and high concurrency for mass enterprise communications and alerts.
• Voice Verification Code (语音验证码) Voice verification code service completing registration verification in 3-5 seconds for application user authentication.
• International Voice (国际语音) International voice service covering 200+ countries and regions for global enterprise outreach, positioned as a preferred channel for Chinese companies expanding abroad.
• Number Status & Authentication Service (号码状态&认证服务) Number status and authentication services for official enterprise numbers, enabling enterprises to verify and manage their branded communication numbers.
• One-Click Login (一键登录) One-tap login service enabling password-free mobile authentication via carrier network verification, designed to improve user registration conversion for mobile applications.
• Intelligent Video Analysis (智能视频分析) Intelligent video analysis solution combining hardware and algorithms in an all-in-one machine for visual intelligence applications across enterprise use cases.

Quantifiable outcome

• 400,000 platform seats across 15,000 enterprise customers
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability12 records

Feature2 records

Partnerships

Five partnerships are on record, tiered major and core.

• DeepSeekmajorTechnology or Integration · 1 February 2025Integration of DeepSeek full version into the Rongxi platform (2025.02), enhancing AI reasoning and agentic capabilities. DeepSeek LLM integration augments the proprietary Chitu model for enterprise communication scenarios.
• GenesysmajorGTM or Marketing Partner · 1 April 2024Partnership under the Genesys China Partner Cloud Plan announced April 2024, enabling Genesys to deliver its cloud contact center solutions in China through Yuntongxun's platform and customer relationships.
• Huawei CloudmajorStrategic or Co-development Partner · 1 December 2023Joint product release with Huawei Cloud in December 2023, combining Yuntongxun's cloud communication and AI capabilities with Huawei Cloud's infrastructure to deliver integrated enterprise communication solutions in the China market.
• Zhuge Inc. (诸葛智能)coreStrategic or Co-development Partner · 1 December 2021Acquisition of Zhuge Inc. (诸葛智能) in December 2021 to strengthen CRM and customer data analytics capabilities within the Cloopen platform, enhancing the intelligent contact center solution with advanced customer journey mapping and analytics.
• Guohebing Technology (过河兵科技)coreStrategic or Co-development Partner · 1 March 2021Acquisition of Guohebing Technology (过河兵科技) in March 2021 to enhance CRM customer management functionality, integrating advanced customer relationship management capabilities into the cloud communication platform.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Agora: Agora is a China-founded, US-listed real-time engagement platform providing voice, video, and messaging APIs — a direct comparable to Yuntongxun's API-based cloud communication services, especially across the China and Southeast Asia markets.
• Genesys: Genesys is a global CCaaS and customer experience platform leader — directly comparable to Yuntongxun's AICC intelligent contact center, and notably partnered with Yuntongxun to deliver its China cloud solutions.
• Twilio: Twilio is the global CPaaS leader offering programmable communication APIs for voice, SMS, video, and messaging — directly comparable to Yuntongxun's core CPaaS platform and developer-led go-to-market.
• ZEGOCLOUD: ZEGOCLOUD provides real-time voice, video, and IM APIs plus AI-enabled customer engagement solutions, targeting similar enterprise and developer use cases as Yuntongxun's CPaaS and Rongxi AI agent stack.
• Infobip: Infobip is a global CPaaS and conversational AI platform serving enterprises with omnichannel messaging, voice, and customer engagement — a direct competitor across international markets where Yuntongxun is expanding.

Broad incumbents

• Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS, CCaaS, and CPaaS APIs targeting enterprises — comparable to Yuntongxun's UC&C plus CPaaS combination, with stronger global scale but limited China presence.
• Huawei Cloud (Pangu / Communication Services): Huawei Cloud offers communication, AI, and contact center capabilities as part of its broader enterprise cloud portfolio, overlapping with Yuntongxun's platform while also serving as a strategic partner for joint product releases in China.
• Tencent Cloud (Communication Services): Tencent Cloud offers CPaaS, CCaaS, and AI-driven customer engagement capabilities as part of its consumer-to-enterprise ecosystem, providing integrated alternatives that compete with Yuntongxun's platform across multiple use cases.
• Alibaba Cloud (Aliyun Communication): Alibaba Cloud provides communication APIs and contact center services bundled within its broader enterprise cloud ecosystem, competing with Yuntongxun especially in the China market while offering deeper infrastructure scale.

Emerging players

• Plivo: Plivo provides cloud communication APIs for SMS, voice, and WhatsApp business messaging targeting SMB and mid-market developers — an emerging player with partial overlap to Yuntongxun's CPaaS offering, though without the contact center and AI agent depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CloopenGroup
• Facebookfacebook.com/CloopenGroup

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries5 records

Funding overview

Funding rounds8 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yuntongxun