UptimeHealth

What UptimeHealth does

UptimeHealth Inc., founded in 2018 and headquartered in Boston, Massachusetts, provides a cloud-based equipment and facilities management platform built for healthcare practices, primarily dental, alongside medical, surgical, and veterinary segments. The core platform (branded as UptimeHealth Software and UptimeController) delivers real-time equipment asset tracking, automated compliance and audit documentation with ready-to-share audit trails, preventive maintenance scheduling, lifecycle analytics for ROI planning, and integrated technician dispatch. The system supports RFID-based inventory management across multiple locations and is purpose-built for healthcare equipment lifecycle management, addressing pain points such as unscheduled equipment downtime (reported at $1,500/day per location) and regulatory compliance burdens.

The company monetizes through four revenue streams: (1) software subscriptions billed annually or monthly on tiered plans with pricing based on facility count and feature tier; (2) professional services including on-site and off-site equipment repairs delivered through a certified technician network with a 6-month warranty; (3) subscription-based front office training via the Front Office Rocks platform for dental practice staff; and (4) equipment subscription services via the TotalOp partnership with DentalEZ and Darby Dental Supply, offering all-inclusive dental equipment packages with preventive maintenance for a set monthly price. Bundle discounts of up to 25% are available for combined software, service, and training packages.

UptimeHealth employs a sales-led go-to-market motion with direct demo-based enterprise sales targeting multi-site organizations and Dental Support Organizations (DSOs), supplemented by a 25+ partner ecosystem covering equipment manufacturers, dental suppliers, compliance organizations, and integration partners. The company claims 6,000 facilities served, 73,528 devices protected, 15,000 repairs per year, and 5.6M tasks completed on platform. Named customers include Sage Dental, SonravaHealth, urgent care providers, and 50+ multi-site dental networks. Total disclosed funding is approximately $7.5M across rounds from 2019-2023, with C2 Ventures, Caduceus Capital Partners, Dental Innovation Alliance, Incisive Ventures, and Wavemaker 360 among investors. The company acquired Dental Whale in May 2024.

Name

UptimeHealth

Legal name

UptimeHealth Inc.

Website

https://uptimehealth.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

UptimeHealth provides a cloud-based equipment lifecycle and compliance management platform for dental, medical, surgical, and veterinary practices, offering asset tracking, automated audit documentation, preventive maintenance, technician dispatch services, and front-office training across 6,000 facilities.

Ownership category

akta.pro rank

Product category

Healthcare Equipment Lifecycle Management

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI)

akta.pro secondary industry

AI/Analytics for RPM (Risk Stratification, Alerts, Predictive) (HLACAFAM)

Keywords

• Healthcare equipment management
• Medical device compliance
• Facilities management software
• Preventive maintenance services
• Dental practice operations

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription: Equipment and facilities management software offered on a subscription basis with tiered plans. Provides equipment tracking, compliance management, and lifecycle analytics. Subscriptions are billed annually or monthly with pricing based on facility count and feature tier.
2. Professional Services (On-Site Repairs): Hands-on technician support for equipment repair including on-site repair services, preventive maintenance plans, and equipment solutions. Delivered through certified technician network with 6-month warranty on repairs.
3. Education & Training (Front Office Rocks): Front office training programs for dental practices covering patient communication, scheduling, compliance, and office management. Delivered through online modules, in-person courses, and hybrid options.
4. Equipment Subscription (TotalOp): All-inclusive equipment subscription service partnering with DentalEZ and Darby Dental Supply offering chairs, compressors, vacuums, handpieces, and other dental equipment with preventive maintenance and repairs for a set monthly price.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

UptimeHealth provides a cloud-based equipment lifecycle management platform for dental, medical, and veterinary practices. The platform combines real-time asset tracking, automated compliance documentation, preventive maintenance scheduling, and dispatch of certified on-site technicians for equipment repair. It also offers front-office staff training and an all-inclusive equipment subscription service through partners.

Product overview

UptimeHealth offers a unified equipment and facilities management platform built for medical, dental, and veterinary practices. The core platform consists of UptimeHealth Software (also known as UptimeController), which provides equipment lifecycle management, compliance tracking, and real-time asset monitoring. The platform is complemented by UptimeServices for on-site and off-site repair services, and Preventive Maintenance Plans for routine equipment care. An integrated training module called Front Office Rocks delivers 24/7 online education for front office staff. The company also partners with DentalEZ and Darby Dental Supply on TotalOp, an all-inclusive equipment subscription service. The platform serves multiple segments including private practices, multi-site organizations (DSOs), and medical/surgical facilities.

Differentiator

Problem solved

Functional benefit

Brands

• UptimeController: A proprietary technology platform and portal for equipment and facility management services.
• UptimeServices
• Front Office Rocks

Products and services

• UptimeHealth Software

Quantifiable outcome

• 30% reduction in equipment downtime
• +6 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

14 partnerships are on record, tiered flagship, core and minor.

• DentalEZflagshipStrategic or Co-development Partner · 19 February 2026UptimeHealth partnered with DentalEZ and Darby Dental Supply to launch TotalOp, an all-inclusive equipment subscription service. The program offers dental equipment including chairs, compressors, vacuums, handpieces, and other dental equipment with preventive maintenance and repairs for a set monthly price.
• Darby Dental SupplycoreChannel Partner/ Reseller/ Distributor · 19 February 2026Distribution partner for TotalOp equipment subscription service, providing dental equipment supply channel reach alongside DentalEZ manufacturer partnership.
• Paul Morgan ConsultingminorImplementation/ SI/ Consulting PartnerDental consulting partner providing implementation support for UptimeHealth solutions.
• Panacea FinancialminorOthersFinancial services partner offering banking and financial solutions to UptimeHealth customers.
• Method ProcurementminorChannel Partner/ Reseller/ DistributorProcurement solutions partner in UptimeHealth ecosystem.
• KLAS SolutionsminorImplementation/ SI/ Consulting PartnerHealthcare IT consulting partner providing implementation services.
• Dental Innovation AlliancecoreStrategic or Co-development PartnerStrategic alliance partner focused on dental industry innovation and development.
• Dental Fix CanadaminorChannel Partner/ Reseller/ DistributorCanadian dental equipment service partner extending UptimeHealth service coverage.
• Dental Compliance InstitutecoreStrategic or Co-development PartnerCompliance-focused partner providing expertise and certification training for dental practices using UptimeHealth.
• Dental CityminorChannel Partner/ Reseller/ DistributorDental supplies distributor partner in UptimeHealth ecosystem.
• BUR Financial GroupminorOthersFinancial advisory services partner for UptimeHealth customer base.
• Dental CollectiveminorStrategic or Co-development PartnerDental collective organization partner in UptimeHealth ecosystem.
• Incisive Dental NetworkminorChannel Partner/ Reseller/ DistributorDental network partner providing distribution for UptimeHealth solutions.
• GnA ConsultminorStrategic or Co-development PartnerConsulting partner specializing in dental practice growth strategies, co-developing content with UptimeHealth for dental practice advancement.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• UpKeep: UpKeep is a CMMS and asset operations management platform used across manufacturing, facilities, and healthcare. It is a direct competitor in mobile-first asset tracking, preventive maintenance, and work order management — closely aligned with UptimeHealth's core software offering, though less specialized in dental/medical compliance.
• ServiceTitan: ServiceTitan is a field service management platform for commercial and home services. While not healthcare-specific, its technician dispatch, repair tracking, and recurring service workflows are functionally analogous to UptimeHealth's on-site repair and PM plans for healthcare equipment.
• eMaint (Fluke Reliability): eMaint is a cloud-based CMMS used for preventive maintenance, asset management, and work order tracking. It serves industrial and healthcare facility customers with similar compliance and lifecycle management needs, making it a direct competitor in the equipment lifecycle layer.
• Azzier CMMS: Azzier is a CMMS solution purpose-built for heavy industry and asset-intensive operations, including healthcare. It overlaps directly with UptimeHealth on maintenance scheduling, asset tracking, and compliance documentation for regulated facilities.
• Asset Panda: Asset Panda is an asset lifecycle management platform used by healthcare and facilities teams for tracking equipment, maintenance schedules, and compliance. It competes with UptimeHealth's equipment asset tracking and lifecycle analytics modules.
• Hippo Manager: Hippo Manager is a cloud-based veterinary practice management software. It overlaps with UptimeHealth in the veterinary segment for equipment and operational management, though its primary focus is on patient records and practice workflows rather than equipment lifecycle.

Broad incumbents

• TMA Systems: TMA Systems is an established web-based CMMS used across healthcare, education, and government for facility and equipment maintenance management. It competes with UptimeHealth at the facilities management layer but targets a broader set of verticals with deeper legacy footprint.
• Brightly Software (a Siemens company): Brightly Software (owned by Siemens) provides enterprise asset and facility management solutions across healthcare, education, and public sector. It is a broader incumbent with deeper resources, competing with UptimeHealth in healthcare facilities management and asset lifecycle software.
• ServiceNow Field Service Management: ServiceNow's broader platform includes field service management, asset management, and workflow automation modules. While not healthcare-specific, large healthcare systems increasingly evaluate ServiceNow as a converged CMMS/work order alternative to specialized vendors like UptimeHealth.

Others

• Curve Dental: Curve Dental is a cloud-based dental practice management software serving private practices and DSOs. It is thematically adjacent — competing for the same dental practice software budget — but its core focus is on patient/clinical workflows rather than equipment and compliance management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/UptimeHealth
• Facebookfacebook.com/UptimeHealth-1683394785285021

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds7 records

Investors17 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UptimeHealth