Carebox Healthcare

What Carebox Healthcare does

Carebox Healthcare Solutions Inc. is a privately held healthcare technology company that operates the Carebox Connect platform, a cloud-based SaaS solution connecting patients, families, and treating physicians with clinical trial treatment options. The platform serves three primary customer segments: pharmaceutical and biotech trial sponsors (e.g., Eli Lilly, AstraZeneca, Mirati Therapeutics), hospital research centers and trial sites (e.g., Moffitt Cancer Center, UCLA Health), and patient advocacy groups (e.g., Stand Up To Cancer, Cancer Research Institute, Lupus Foundation of America, and dozens of other condition-specific organizations). The company has reportedly served over two million users, with its bilingual clinical trial navigators having interacted with over 250,000 patients.

The underlying technology uses PhD-supervised AI and human-supervised automation to convert unstructured eligibility criteria from ClinicalTrials.gov (which indexes 60,000+ actively recruiting trials) into a searchable clinical index, enabling instantaneous matching of patient clinical and genomic profiles against relevant studies. The modular platform includes Eligibility Matching, Referral Management (integrated with Study Team and Salesforce), Navigation services, and Analytics, supported by an OAuth-secured REST API that supports HL7 FHIR standards for embedding matching capabilities directly into EHRs and partner digital health applications. The company also operates the Carebox Connect Network, a rapidly expanding embedded channel that powers co-branded clinical trial finders for dozens of patient advocacy organizations.

Carebox generates revenue primarily through enterprise SaaS licensing to trial sponsors and research centers, supplemented by professional services (including call center navigation) and custom development/integration work. Pricing is not publicly disclosed and is handled through custom enterprise agreements. The company raised a growth equity round from H.I.G. Growth Partners in November 2024 to scale the platform, following earlier seed-stage capital from 7wire Ventures. Carebox maintains compliance with HIPAA, GDPR, CCPA, and the EU-U.S./Swiss/U.K. Data Privacy Frameworks.

Name

Carebox Healthcare

Legal name

Carebox Healthcare Solutions Inc.

Website

https://careboxhealth.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Carebox Healthcare operates the Carebox Connect SaaS platform, using AI-powered eligibility matching to connect patients, families, and physicians with relevant clinical trials, serving pharmaceutical sponsors, hospital research centers, and patient advocacy groups.

Ownership category

akta.pro rank

Product category

Clinical Trial Patient Recruitment Software

NAICS

Social Assistance (624)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Clinical trial matching
• Patient recruitment software
• Healthcare SaaS platform
• Clinical trial navigation
• Patient engagement technology

Headquarters

HQ city

Sanford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Platform SaaS Licensing: Carebox Connect is delivered as a cloud-based SaaS solution to pharmaceutical trial sponsors, hospital research centers, and patient advocacy groups. Revenue is generated through platform licensing fees, likely with annual or multi-year subscription contracts.
2. Professional Services: Carebox offers navigation services as an option for trial sponsors, including bilingual call center support, implementation services, and customized integrations with customer CRM systems like Salesforce.
3. Custom Development and Integration: Custom development for specialized partner implementations including Salesforce integration, Contentful CMS embedding, and custom-branded web applications for trial sponsors.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Carebox Connect is a cloud-based SaaS platform that uses AI and human-supervised automation to index ClinicalTrials.gov eligibility criteria and match patient profiles to relevant clinical trials. It is licensed to pharmaceutical/biotech trial sponsors, hospital research centers, and patient advocacy organizations through enterprise subscriptions, embedded partner deployments, and an FHIR-compliant REST API. The company also provides bilingual call-center navigation services to assist patients and supports trial sites with referral management.

Product overview

Carebox Healthcare offers Carebox Connect, a modular cloud-based SaaS platform for clinical trial patient engagement. The core platform consists of Carebox Connect for Patients & Doctors (patient-facing trial matching), Carebox Connect for Trial Sponsors (pharma/biotech enterprise solution), and Carebox Connect for Trial Sites (hospital research center solution). Supporting modules include Eligibility Matching (AI-powered criteria indexing and matching), Referral Management (patient-to-site connections with outcome tracking), Navigation (human navigators and CRM add-on), and Analytics (dashboard and feasibility insights). The Carebox Connect Network extends the platform via partnerships with patient advocacy groups. An OAuth-secured REST API with FHIR support enables EHR integration. A bilingual US call center provides human navigation support.

Differentiator

Problem solved

Functional benefit

Brands

• Carebox Connect: Cloud platform for clinical trial matching, navigation, education, and referral management connecting patients with clinical trials.
• Carebox Connect Network

Products and services

• Carebox Connect Platform Cloud-based SaaS platform enabling clinical trial patient engagement through condition-based matching, navigation, education, pre-qualification, referral management, and enrollment; serves pharmaceutical sponsors, hospital research centers, patient advocacy groups, and patients/families.
• Carebox Connect for Trial Sponsors Enterprise solution for pharmaceutical and biotech sponsors to present clinical trial portfolios, optimize recruitment, and enhance participant diversity through patient-centric engagement and matching.
• Carebox Connect for Trial Sites Solution for hospital research centers to engage, educate, navigate, match, and refer patients and treating physicians to clinical trial study teams, improving patient experience and reducing study team burden.
• Carebox Connect for Patients and Doctors Patient- and physician-facing application to find matching clinical trials based on diagnosis, stage, treatment history, and preferences, with preliminary eligibility checking and study team connection.
• Carebox Connect Network Rapidly growing network of patient advocacy groups and physician associations that run co-branded and branded Carebox Connect applications and navigation services for their patient communities.
• Carebox Clinical Trial Navigation Call Center Bilingual US call center staffed by clinical trial navigators who assist patients and caregivers with trial questions, navigation, and referral support; can be delivered as a turnkey service or as a CRM add-on.

Quantifiable outcome

• Over 2 million users served across the platform
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered minor, core and major.

• Patients as Partners ConferenceminorGTM or Marketing Partner · 19 March 2026Carebox will host an interactive session titled 'Mind the Gaps' at the Patients as Partners conference in Boston, March 24-26, 2026, bringing together pharmaceutical sponsors and patient advocacy organizations to address recruitment challenges.
• Lupus Foundation of AmericacoreStrategic or Co-development Partner · 23 January 2026The Lupus Foundation of America partnered with Carebox to launch the Lupus Clinical Trial Finder, a free online platform that helps people with lupus find clinical trials by matching them based on symptoms, lupus type, location, and preferences. Includes access to the foundation's RAY Lupus Registry and clinical trial navigators.
• Ovarian Cancer ProjectcoreStrategic or Co-development Partner · 13 May 2025The Ovarian Cancer Project joined the Carebox Connect Network to provide patients, caregivers, and healthcare professionals an easy way to find and pre-qualify for relevant gynecological cancer clinical trials.
• Serenely Guided Foundation for Rare DiseasescoreStrategic or Co-development Partner · 22 April 2025Serenely Guided Foundation joined the Carebox Connect Network to improve access to clinical research opportunities for rare disease patients. The Clinical Trial Concierge website helps patients find treatment options tailored to their specific conditions, starting with Hereditary Hemorrhagic Telangiectasia (HHT).
• TOUCH, The Black Breast Cancer AlliancecoreStrategic or Co-development Partner · 16 January 2024Partnership to provide Black women with an easy way to search and match to breast cancer clinical trials via the 'When We Tri(al)' movement. Carebox Connect experience optimized for breast cancer patients, addressing the fact that Black women are 41% more likely to die from breast cancer and are vastly underrepresented in clinical trials.
• Gastric Cancer Foundation (GCF)coreStrategic or Co-development Partner · 3 January 2024Launch of GCF Clinical Trial Finder giving patients, caregivers, and healthcare professionals an easy way to search and match to gastric cancer clinical trials. Includes clinical trial navigators available over phone or email and embedded widget technology on GCF's website.
• Mirati TherapeuticsmajorOEM/ Whitelabel/ Licensing Partner · 28 November 2023Launch of Mirati Trials website as the newest member of the Carebox Connect family of Trial Sponsor websites. The site consolidates Mirati clinical trials in one central location with an interactive map, condition questionnaires, and referral management.
• THANC (Thyroid, Head & Neck Cancer) FoundationcoreStrategic or Co-development Partner · 3 October 2023THANC Guide resource center for thyroid, head and neck cancer patients features Carebox Connect for clinical trial search and matching, joining wide range of educational material and patient resources.
• Lung Cancer Research Foundation (LCRF)coreStrategic or Co-development Partner · 1 August 2023Launch of LCRF Clinical Trial Finder enabling lung cancer patients, caregivers, and healthcare professionals to search for and match to over 1,000 actively recruiting clinical trials using a ten-question condition questionnaire.
• National Scleroderma FoundationcoreStrategic or Co-development Partner · 14 June 2023Launch of Carebox Connect experience optimized for scleroderma clinical trials. Patients complete a six-question questionnaire to see potentially relevant trials and get connected to trial sites.
• American Cancer Society Cancer Action Network (ACS CAN)majorStrategic or Co-development Partner · 13 April 2023Pilot of EHR-embedded clinical trial matching ('Blue-button' tool) at University of Texas Southwestern Harold C. Simmons Comprehensive Cancer Center and West Virginia University Cancer Institute. Carebox is the only participating vendor covering all cancer types and tens of other conditions.
• Study Team (OneStudyTeam)coreTechnology or IntegrationCarebox Connect referral management integrates fully with Study Team for seamless referral delivery into the Study Team workflow and outcome capture as referral processing progresses.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• SubjectWell: Patient recruitment platform for clinical trials using a verified patient marketplace model. Targets pharma and biotech sponsors with recruitment services that overlap Carebox's patient identification and referral management offering.
• TrialX: Clinical trial matching and patient recruitment platform with EHR integration capabilities. Competes with Carebox in providing eligibility-based matching to sponsors, sites, and patients through web and API channels.
• Clara Health: Patient navigation and clinical trial recruitment platform providing concierge-style patient matching and enrollment support, competing directly with Carebox on patient-facing navigation and sponsor recruitment services.
• Antidote (formerly TrialReach): Clinical trial matching and patient recruitment platform that uses structured eligibility questionnaires to connect patients with trials, serving pharma sponsors and advocacy groups in a similar B2B/B2C model to Carebox.
• Deep 6 AI: AI-powered clinical trial matching platform that mines EHR data to match patients with trials. Most direct competitor to Carebox in applying AI/NLP to eligibility criteria extraction and patient-trial matching for sponsors and sites.
• Power (EmPower Health Research): Patient recruitment and engagement company focused on underrepresented populations in clinical trials. Overlaps with Carebox's diversity-mandate partnerships and serves the same pharma sponsor customers.

Broad incumbents

• CenterWatch: Long-standing clinical trial information and patient recruitment services provider, publishing trial listings and operating matching services for sponsors and research centers. An established incumbent competing in the same trial discovery and recruitment space.
• IQVIA: Global clinical research services and technology giant offering EDC, CTMS, real-world evidence, and patient recruitment solutions. Serves the same pharma/biotech trial sponsor customers as Carebox but as part of a much broader portfolio.
• Medidata (Dassault Systèmes): Clinical trial technology platform providing EDC, randomization, eCOA, and patient engagement solutions to sponsors. Offers overlapping trial recruitment capabilities within a much broader clinical operations suite.

Emerging players

• OneStudyTeam: Study team workflow and patient referral management platform for clinical research sites, integrated with Carebox as a technology partner. Adjacent ecosystem player whose site-side workflow tools complement or compete with Carebox's referral management module.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CareboxConnect
• Facebookfacebook.com/Carebox-1465793167023178
• LinkedInlinkedin.com/company/carebox-healthcare-solutions-inc-

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carebox Healthcare