Duet
Duet provides cloud-based dispatching and operations software for Non-Emergency Medical Transportation (NEMT) providers in the United States. Its platform unifies booking, scheduling, billing, driver management, and fleet operations, serving SMB and enterprise transport companies via tiered subscription and usage-based pricing.
- Company typePrivate
- Founded2018
- HeadquartersSan Jose, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Duet does
Duet is a cloud-based Non-Emergency Medical Transportation (NEMT) dispatching software platform serving small and mid-sized transport providers across the United States. Founded in 2018 in San Jose, the company offers a unified system that consolidates dispatching, scheduling, booking, billing, driver management, fleet management, and client CRM into a single workflow, supplemented by a native driver mobile app, a facility web portal, and shareable real-time tracking links for family members. The technical architecture relies on Google Maps API for VRH (Vehicle Revenue Hour) routing calculations, multi-broker API integration for automated trip push, and direct clearinghouse submission for claims and attestations. Notable proprietary features include a Reservation system that holds incomplete bookings before payment, customizable billing forms (including a Medical form auto-generation feature built for a specific customer), and integrated payroll with geolocation-based clock-in/out.
Duet firmographics
Firmographics- Name
- Duet
- Legal name
- Duet
- Website
- https://duetinc.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Duet provides cloud-based dispatching and operations software for Non-Emergency Medical Transportation (NEMT) providers in the United States. Its platform unifies booking, scheduling, billing, driver management, and fleet operations, serving SMB and enterprise transport companies via tiered subscription and usage-based pricing.
- Ownership category
- akta.pro rank
Duet industry classification
Industry- Product category
- NEMT Dispatch Software
- NAICS
- Other Support Activities for Transportation (4889)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)
Keywords
Where Duet is headquartered
LocationHeadquarters
- HQ city
- San Jose
- HQ country
- United States
- HQ region
- North America
Markets served
Duet business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Usage-Based Software (Growth Tier): Primary revenue stream based on Vehicle Revenue Hour (VRH) pricing at $1.25 per vehicle revenue hour. Providers typically pay $45-$55 per vehicle per month. Duet only earns when providers generate revenue, aligning incentives. VRH is travel time between pickup and drop-off with a rider, calculated using Google Maps API.
- Subscription Software (Startup Tier): Introductory subscription pricing at $19/month for new providers with fewer than 100 trips per month. Includes 1:1 Zoom training. Automatically transitions to Growth tier after one year unless canceled.
- Enterprise Custom Pricing: Custom pricing for established large-scale NEMT providers requiring customized features and dedicated support. Pricing negotiated based on specific needs.
- Professional Services: Additional support services including website development, service consulting, market research, marketing assistance, and back-office staffing offered as supplementary services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | $19/month for new providers with fewer than 100 trips per month |
| Usage-based | Pay-as-you-go | $1.25/VRH (~$45-$55/vehicle/month) - Duet only earns when provider earns |
| Subscription | Multi-year contract | Custom pricing based on provider's specific needs and scale |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels6 records
Duet product offering
Product offeringCore offering
Duet sells a cloud-based NEMT (Non-Emergency Medical Transportation) dispatching software platform that consolidates dispatching, scheduling, booking, pricing, reporting, billing, client CRM, driver management, and fleet management into a single system for transport providers. The platform includes a native driver mobile app, facility and family web portals, multi-broker API integration, real-time GPS tracking, and integrated payroll with usage-based pricing tied to Vehicle Revenue Hours.
Product overview
Duet offers a single unified NEMT (Non-Emergency Medical Transportation) dispatching software platform that consolidates core operational functions including dispatching, scheduling, booking, pricing, reporting, billing, client CRM, driver management, and fleet management into one integrated system. The platform is supplemented by specialized modules including a Reservations feature for handling incomplete bookings, a native Driver Mobile App for field operations, a Facility Web Portal for client self-service, Real-Time Tracking with family sharing capabilities, an Integrated Payroll Solution, and a Client CRM for rider and facility relationship management. The product is offered across three pricing tiers: Startup Tier ($19/month for providers under 100 trips), Growth Tier ($1.25/VRH with performance-based pricing), and Enterprise Tier (custom pricing for advanced needs).
Differentiator
Problem solved
Functional benefit
Products and services
- Duet NEMT Dispatching Software
- Startup Tier Plan
Quantifiable outcome
- 17% vehicle utilization increase over 7 months without adding vehicles
- +2 more outcomes
Companies that use Duet
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Duet technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature8 records
Duet partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights6 records
Duet competitors and assessment
Company assessmentBroad incumbents
- RouteMatch (Modivcare): RouteMatch is a long-established NEMT dispatching and scheduling platform now owned by Modivcare, a large NEMT broker and technology vendor. It directly competes with Duet for NEMT provider software contracts but at the enterprise and large-fleet end of the market with a much broader portfolio.
- MTM Link: MTM Link is the software arm of MTM (a major NEMT broker), offering dispatch, scheduling, and billing tools to NEMT providers. It competes head-on with Duet in the same SMB-to-enterprise NEMT vertical and benefits from tight integration with MTM's brokerage network.
- Uber Health: Uber Health is Uber's healthcare transportation offering, providing non-emergency rides for patients through a managed platform. It competes for NEMT-adjacent demand from healthcare facilities and brokers, leveraging Uber's driver network as a threat to traditional NEMT providers.
- Lyft Healthcare: Lyft Healthcare offers a managed NEMT solution for health plans, hospitals, and brokers. It is a broad incumbent in patient transportation and competes for the same facility, broker, and value-based-care contracts that Duet's customers serve.
Direct peers
- TripSpark Technologies: TripSpark provides fixed-route and NEMT dispatching software to transit agencies and NEMT operators. It is a direct competitor to Duet in NEMT scheduling and dispatch, with overlapping features for billing, driver management, and client portals.
- Hertz NEMT Software: Hertz NEMT Software provides dispatching, scheduling, and billing for non-emergency medical transportation providers. It is a direct SMB-focused peer to Duet, targeting many of the same small and mid-sized NEMT operators in the US.
Emerging players
- Roundtrip: Roundtrip is a healthcare-focused ride-booking platform that connects patients, providers, and transportation. It overlaps with Duet on NEMT booking, broker connectivity, and facility workflows, though it is more focused on the broker/healthcare-system side.
- Circulation: Circulation provides a digital NEMT platform connecting healthcare organizations with transportation networks. It is comparable to Duet as a tech-enabled NEMT coordination platform, with overlap on facility booking, broker integrations, and patient trip management.
- WellRyse: WellRyse is a technology platform for non-emergency medical transportation providers, offering scheduling, dispatch, and trip management. It directly overlaps with Duet's core product and customer base of NEMT operators.
- Vector Care: Vector Care provides a SaaS platform that connects healthcare facilities, transportation providers, and brokers for NEMT and other on-demand medical services. It is comparable to Duet on the facility-portal and broker-integration layers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Duet social profiles
Digital presenceDuet financial estimates
Financial estimateRevenue estimate
Valuation estimate
Duet leadership team
Management profileNumber of profiles
Profiles3 records
Duet funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Duet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Duet
What does Duet do?
Duet sells a cloud-based NEMT (Non-Emergency Medical Transportation) dispatching software platform that consolidates dispatching, scheduling, booking, pricing, reporting, billing, client CRM, driver management, and fleet management into a single system for transport providers. The platform includes a native driver mobile app, facility and family web portals, multi-broker API integration, real-time GPS tracking, and integrated payroll with usage-based pricing tied to Vehicle Revenue Hours.
Is Duet a public or private company?
Duet is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Duet founded?
Duet was founded in 2018. It employs 11 to 50 people.
Where is Duet based?
Duet is headquartered in San Jose, United States, in the North America region.
How does Duet make money?
Four revenue lines are on record. Usage-Based Software (Growth Tier) is the primary driver. The others are subscription Software (Startup Tier), enterprise Custom Pricing and professional Services.
Who are Duet's main competitors?
Broad incumbents on record are RouteMatch (Modivcare), MTM Link, Uber Health and Lyft Healthcare. Direct peers are TripSpark Technologies and Hertz NEMT Software. Emerging players are Roundtrip, Circulation, WellRyse and Vector Care.
Does Duet have an API?
No public API is recorded for Duet.
What industry is Duet in?
Duet's product category is NEMT Dispatch Software. Its primary akta.pro industry code is TLAFAKAB, Non-Emergency Medical Transportation (NEMT) Providers. Its NAICS code is 4889 and its SIC code is 4700.