PublicInput

What PublicInput does

PublicInput, operated by Cityzen Solutions, Inc., is a Raleigh, North Carolina-based cloud SaaS provider of community engagement software purpose-built for US government agencies. The platform unifies surveys, comment collection, accessible public meetings, and demographic analytics into a single system with omni-channel input via email, SMS, online forms, voicemail, and in-person sign-in, and supports up to 250 phone-in speakers. Its two core product lines are PublicInput Engagement, a community engagement hub featuring AI-powered comment analysis, equity mapping against Census demographics, live polling, and sentiment tracking; and PublicInput Meetings, an AI-powered meeting management product launched in April 2026 that automates the full lifecycle from agenda creation through audit-ready minutes generation, with hybrid integration to Zoom, Microsoft Teams, and WebEx. The technology stack emphasizes accessibility compliance (WCAG 2.1/ADA) and information security alignment (ISO 27001, ISO 27018, NIST 800 series), with deep no-code integration into over 1,000 external platforms including CivicPlus, Granicus, Revize, and ESRI.

The company sells primarily through a sales-led enterprise motion beginning with a free 30-minute consultation, followed by a tailored demo and personalized implementation plan, with Net 30 payment terms and annual subscription billing. Revenue streams include SaaS subscriptions plus optional professional services priced at $250-$500 per hour with project minimums. PublicInput targets five vertical segments: local government (primary), transit agencies (primary), state DOTs and MPOs (primary), with consultants and councils of government as secondary channels. The platform serves 100-120+ government agencies across 35 US states covering 72M+ residents, including named customers such as the City of San Antonio, NCDOT, City of Austin, Delaware DOT, NCTCOG, Baltimore Metropolitan Council, and Fresno COG. The company has raised over $6.1 million from a single investor (Growth Street Partners) in an October 2021 SEC filing and operates with 11-50 employees as a privately-held venture-backed entity.

Name

PublicInput

Legal name

Cityzen Solutions, Inc.

Website

https://publicinput.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

PublicInput is a cloud SaaS community engagement platform purpose-built for US government agencies, unifying surveys, meetings, and demographic analytics across local, state, transit, and regional public-sector clients.

Ownership category

akta.pro rank

Product category

Civic Engagement Software / GovTech

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Public Transparency Portals & Open Data Reporting (EDADAIAN)

Keywords

• Civic engagement software
• Government community engagement
• Public meeting management
• Resident feedback platform
• Government SaaS platform

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Software-as-a-service platform sold on subscription basis to government agencies. Access rights granted during Service Term with fees set in Service Agreement. Net 30 payment terms with annual payment dates.
2. Professional Services: Optional services including Data Imports (custom fee based on scope), Programming Services at $500/hour (minimum 20 hours), and CS Professional Services at $250/hour (minimum 8 hours) for data research, cleanup, and special projects.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

PublicInput sells a cloud-based SaaS community engagement platform to US government agencies. Its core offerings are PublicInput Engagement (a hub for surveys, comment collection, equity mapping, and outreach) and PublicInput Meetings (AI-powered meeting lifecycle automation from agenda to audit-ready minutes), complemented by white-labeled resident portals and hourly professional services for data imports, custom programming, and customer success work.

Product overview

PublicInput is a unified community engagement software platform for government agencies, consisting of two primary product lines: (1) PublicInput Engagement—a comprehensive community engagement hub for surveys, feedback collection, and outreach management with AI-powered comment analysis and equity mapping; and (2) PublicInput Meetings—an AI-powered meeting management solution that automates the full meeting lifecycle from agenda to audit-ready minutes. Both products share a unified data layer enabling omni-channel comment collection, demographic analytics, and compliance reporting. The platform also supports white-labeled portals for government agency branding.

Differentiator

Problem solved

Functional benefit

Products and services

• PublicInput Meetings AI-powered meeting management platform that automates the full meeting lifecycle for government clerks — from agenda creation to published, audit-ready minutes. Supports in-person, virtual, and hybrid meetings with unified speaker queues (up to 250 speakers across phone, virtual, and in-person), live captioning, automatic transcript generation, and ADA-compliant accessibility. Sold to local governments, DOTs, transit agencies, and other public sector bodies.
• PublicInput Engagement Solutions Community engagement platform providing a central hub for surveys, comment submissions, documents, and meetings. Features AI comment analysis using natural language processing, equity mapping with Census demographics overlay, live polling, and omni-channel comment collection across email, text, social media, online forms, and in-person channels. Targets government agencies seeking inclusive, compliant public outreach.
• SASpeakUp White-Label Portal White-labeled public engagement portal branded for specific government agencies. For example, the City of San Antonio's SASpeakUp portal is powered by PublicInput, enabling residents to access projects, meetings, and feedback channels under the agency's own branding.
• Professional Services Optional implementation and customization services sold alongside the platform, including Data Imports (custom fee based on scope), Programming Services at $500/hour with a 20-hour minimum, and CS Professional Services at $250/hour with an 8-hour minimum for data research, cleanup, and special projects. Sold to government agency customers on a project basis.

Quantifiable outcome

• Worked with more than 100+ government agencies totaling over 72 million residents

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature12 records

Partnerships

Eight partnerships are on record, tiered core.

• CivicPluscoreTechnology or IntegrationContent Management System integration partner. PublicInput integrates with CivicPlus for seamless data sharing and website embedding capabilities.
• GranicuscoreTechnology or IntegrationGovernment digital services integration partner. PublicInput integrates with Granicus platforms for government website and digital services connectivity.
• RevizecoreTechnology or IntegrationContent Management System integration partner providing additional government website integration options.
• ESRIcoreTechnology or IntegrationGIS platform integration partner. PublicInput integrates with ESRI for geographic information system mapping and spatial analysis capabilities.
• ZoomcoreTechnology or IntegrationHybrid meeting integration with Zoom for virtual and in-person meeting coordination, allowing unified public streaming while satisfying open meetings law voting requirements.
• Microsoft TeamscoreTechnology or IntegrationMeeting platform integration for hybrid meeting support, enabling government agencies to use existing Microsoft infrastructure.
• WebExcoreTechnology or IntegrationAlternative meeting platform integration supporting government agencies using Cisco WebEx for virtual meetings with unified public streaming.
• Auth0 (SSO)coreTechnology or IntegrationSingle Sign-On integration partner providing secure authentication options for government agency staff accessing the platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Granicus: Granicus is a leading government technology platform offering communications, meeting management, and citizen engagement solutions. It directly competes with PublicInput's Meetings and Engagement products for the same municipal and state agency buyers.
• CivicPlus: CivicPlus provides content management, community engagement, and service request software for local governments. It overlaps directly with PublicInput's engagement portal and integration ecosystem, and is also one of PublicInput's named integration partners.
• Polco: Polco is a civic engagement and analytics platform for local governments, offering resident surveys, performance benchmarking, and demographic analysis. It competes with PublicInput's equity-mapping and demographic comparison capabilities.
• Zencity: Zencity provides AI-driven community sentiment analytics for cities and government agencies, surfacing resident feedback trends. It overlaps with PublicInput's sentiment tracking and demographic analytics features for municipal customers.
• Bang the Table (EngagementHQ): Bang the Table's EngagementHQ is a community engagement platform widely used by councils and planning agencies for surveys, idea collection, and participatory projects. It directly competes in the government public participation use case.
• MetroQuest: MetroQuest is a public engagement platform specialized for planning, transportation, and infrastructure projects. It overlaps with PublicInput's DOT and MPO customer segment for stakeholder consultation workflows.
• MindMixer: MindMixer offers community engagement tools for local governments, including ideation, Q&A, and surveys. It addresses the same core municipal engagement use case as PublicInput's Engagement product.

Broad incumbents

• OpenGov: OpenGov provides a broad government technology suite spanning budgeting, procurement, and civic engagement for state and local agencies. Its citizen engagement module overlaps with PublicInput's engagement and analytics offerings.
• Tyler Technologies: Tyler Technologies is a large public-sector software provider covering ERP, permitting, courts, and citizen services. Its broader government suite competes for the same municipal IT budgets that PublicInput addresses.

Others

• SurveyMonkey: SurveyMonkey is a horizontal survey platform widely used by government agencies for basic feedback collection. While not specialized for civic engagement, it represents an alternative procurement option for simpler survey use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@publicinput7544
• Facebookfacebook.com/publicinput
• LinkedInlinkedin.com/company/public-input
• Xx.com/Public_Input

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PublicInput