TrackTik

What TrackTik does

TrackTik is a cloud-based security workforce management platform that connects front-line security operations with back-office administration for guarding firms and enterprise security departments. Founded in 2012 in Montreal, the company operates across 50+ countries with multilingual support in 55+ languages, serving 3,000+ customers including security service providers (Garda World, PalAmerican, Paragon, PerMar, Blackbird, St. Moritz) and in-house corporate security teams at organizations such as Airbus, HSBC, BNP Paribas, BMW, Renault, JLL, SAP, Mandarin Oriental, City of London, and Yale University. The platform targets two primary segments: enterprise/corporate security teams managing global operations and security firms/service providers running multi-site guarding contracts.

The platform architecture is API-first and modular, comprising five principal modules: Security Operations (guarding suite) for GPS-enabled guard touring, real-time tracking, and incident reporting powered by ReportPro AI; Command Center for consolidated alarm monitoring, video surveillance access, and guard dispatch; BOSS (Back Office Operating System Suite) for scheduling, attendance, contracts, invoicing, leave management, and lone worker protection; Business Administration for HR management and integrations with payroll systems; and Business Intelligence for customizable dashboards and data replication. Technology is built on cloud infrastructure (AWS-powered, multi-region deployment) with a 99.9% uptime SLA, local data residency in the US, Canada, and EU, and certifications including SOC 2 Type 2, ISO 27001, and GDPR compliance. The open API ecosystem enables integration with access control, video management, biometric, drone/robotics, ERP, and CRM systems.

The business model is SaaS subscription priced per active guard per month with volume tiers, sold via enterprise field sales and a consultative demo process. The company operates offices in Southlake, Montreal, Wroclaw, Paris, and Johannesburg, and as of 2025 operates as TrackTik by Trackforce following its merger into the Trackforce family. Disclosed funding totals approximately $53M across rounds between 2014 and 2022, with investors including La Caisse, Georgian, Inovia Capital, Klass Capital, and K1 Investment Management. Customer outcomes cited include 40% scheduling time reduction, 50% payroll processing time reduction, 57.7% average scheduling time savings, and 98% guard checkpoint compliance.

Name

TrackTik

Legal name

TrackTik

Website

https://tracktik.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Security Workforce Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industry

Geofencing, Security & Theft Recovery (TLABAJAJ)

Keywords

• Security workforce management
• Guard tour software
• Incident reporting software
• Security operations platform
• Back office automation

Headquarters

HQ city

Montreal

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-based security workforce management platform sold as subscription service. Priced per active guard, per month, with volume tiers. Includes Guarding Suite, BOSS modules, and Command Center capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

TrackTik provides a cloud-based, end-to-end security workforce management platform that unifies front-line guard operations (real-time guard touring, mobile patrol, incident reporting with AI assistance, alarm/video monitoring, and dispatch) with back-office administration (scheduling, attendance, contracts, invoicing, leave management, and lone worker protection). The platform is purpose-built for security firms and enterprise security teams, sold as a per-guard monthly subscription, and connects to existing payroll, accounting, ERP, CRM, and access control systems via an open API ecosystem.

Product overview

TrackTik is the #1 global security workforce management platform, delivered as a unified cloud-based platform with modular add-on components. The core TrackTik Security Software Platform connects front-line and back-office systems through an open API ecosystem. The product portfolio comprises: the Guarding Suite (Security Operations) providing real-time guard tracking, incident reporting powered by ReportPro AI, mobile patrol, and command and control; Command Center for consolidated alarm monitoring, video surveillance, and intelligent guard dispatch; the BOSS (Back Office Operating System Suite) for scheduling, attendance, contracts, invoicing, leave management, and lone worker protection; Business Intelligence for analytics, reporting dashboards, and data replication; and Business Administration for payroll preparation, HR management, and integrations with ADP, QuickBooks, Sage Intacct, and Paycor. The platform supports operations in 50+ countries with multilingual reporting in 55+ languages.

Differentiator

Problem solved

Functional benefit

Brands

• BOSS: TrackTik's Back Office Operating System Suite for scheduling, attendance, contracts, and invoicing.
• ReportPro AI

Products and services

• TrackTik Security Software Platform Primary cloud-based security workforce management platform for enterprise security teams and security service providers, offering end-to-end management of security operations, workforce administration, and data intelligence through an open API ecosystem.
• BOSS (Back Office Operating System Suite) Back-office operating system suite covering scheduling, attendance, contracts, invoicing, leave management, and lone worker protection that automates the shift-to-invoice workflow by connecting verified clock-ins to payroll-ready timesheets and invoices.
• TrackTik Command Center Unified security operations and response platform that consolidates alarm monitoring, video surveillance, and guard dispatch into a single real-time interface, with intelligent guard routing, automated incident intake, map-based dispatch, live monitoring, and client-ready reporting.
• Security Operations (Guarding Suite) Real-time management of on-site security officers with GPS-enabled guard touring, AI-powered incident reporting via ReportPro AI, mobile patrol optimization, post orders, panic button, client portal, automated alerts, and asset tracking for security firms and enterprise security teams.
• Mobile Patrol Mobile patrol management module for optimizing patrol tour routes, providing complete visibility on guard patrol progress, real-time management of security guard run sheets, job assignment and dispatch, and detailed customer reporting.
• Business Administration (Back Office Suite) Workforce and back-office management module covering live scheduling, automated billing, contract administration, reporting, HR management with employee profiles, break/leave management, lone worker protection, and attendance tracking, integrating with ADP, QuickBooks, Sage Intacct, and Paycor.
• Business Intelligence Data services and analytics module providing customizable analytics reporting dashboards, data-replication tools, and open APIs for connections to business-critical systems, with local data residency and GDPR/SOC 2/ISO compliance support.

Quantifiable outcome

• 40% reduction in scheduling time
• +9 more outcomes

Named customers27 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• ADPcoreTechnology or IntegrationPayroll integration partner enabling automated payroll processing directly from TrackTik's operational data. Seamless data flow from verified shift records to payroll preparation.
• QuickBookscoreTechnology or IntegrationAccounting software integration enabling seamless connection between TrackTik's operational data and QuickBooks financial management for billing and accounting workflows.
• SagecoreTechnology or IntegrationAccounting platform integration supporting automated billing and financial data synchronization for security firms using Sage for their financial operations.
• PaycorcoreTechnology or IntegrationHR and payroll platform integration enabling TrackTik customers to leverage Paycor for human resources and payroll management with automated data synchronization.
• Video Management SystemscoreTechnology or IntegrationCommand Center integration with video management systems for consolidated incident data, live camera feeds, and historical footage access within the unified interface.
• Access Control PlatformscoreTechnology or IntegrationCommand Center integration with access control platforms enabling consolidated incident data and unified security management across multiple systems.
• Alarm Monitoring SystemscoreTechnology or IntegrationCommand Center integration with alarm monitoring systems for real-time incident intake and automated response workflow management.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• UKG (Kronos): UKG (formerly Kronos) is a broad workforce management incumbent offering time-and-attendance, scheduling, and payroll that overlap with TrackTik's BOSS suite and competes especially at large enterprise and multi-site security customers.
• ADP Workforce Now: ADP is a global payroll and HR incumbent that integrates with TrackTik via ADP but also offers its own time-and-attendance and workforce management modules that compete with TrackTik's BOSS suite at the mid-market.

Direct peers

• TSO Mobile: TSO Mobile provides mobile security patrol and guard management software for security service providers, with overlap to TrackTik's mobile patrol, scheduling, and reporting capabilities.
• GuardMetrics: GuardMetrics is a cloud-based security officer tour and incident reporting platform with GPS checkpoint verification, directly competing with TrackTik's real-time guard tour tracking and incident reporting modules.
• Silvertrac Software: Silvertrac provides security guard tour and incident management software for guarding companies and corporate security teams, overlapping directly with TrackTik's Guarding Suite and mobile patrol functionality.
• WinTeam (InTime): WinTeam is a security workforce management suite for guarding firms covering scheduling, billing, and payroll; TrackTik explicitly names WinTeam as a comparison point in its own competitive content, making it a direct vertical peer.
• OptiSolve | Security Workforce Solutions: OptiSolve delivers security workforce management and operational software to guarding companies, competing with TrackTik across scheduling, billing, and officer management workflows.
• ActiveTrack: ActiveTrack offers guard tour, incident reporting, and scheduling software for security firms, covering similar front-line workflows to TrackTik's Guarding Suite.
• Belfry Software: Belfry is a security guard management software platform that competes head-to-head with TrackTik; TrackTik's own comparison content directly positions itself against Belfry in security guard business administration software.

Emerging players

• Deputy: Deputy is a shift-based workforce management platform with scheduling, time tracking, and payroll integrations targeting industries with shift work, intersecting with TrackTik's scheduling and back-office modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TrackTik
• Facebookfacebook.com/Tracktikguardtours
• LinkedInlinkedin.com/company/3206388

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds5 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TrackTik