Foundry.AI
Foundry.AI is a Washington, DC-based data science technology studio founded in 2015 that builds vertical-AI product companies; its flagship creation, Actifai, provided broadband-trained AI agents to ISPs and telecom providers across the U.S., Canada, and Europe.
- Company typePrivate
- Founded2022
- HeadquartersWashington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Foundry.AI does
Foundry.AI is a Washington, DC-based for-profit technology studio founded in 2015 with 11-50 employees, structured around building data science-driven product companies. The studio's most visible commercial output is Actifai (Actif.ai, Inc.), founded in 2022, which provided an AI platform purpose-built for broadband ISPs and telecom providers. Foundry.AI's leadership includes founders and partners Jim Manzi and Ned Brody, and vice chairman Scott Setrakian.
Actifai's product consisted of a family of five specialized AI agents — Engage, Digital, Support, Retention, and Upsell — trained on millions of real broadband sales and support interactions. Each agent could operate in a guidance mode for human reps or, with an optional Auto enhancement, execute tasks autonomously (e.g., end-to-end qualified sales calls, conversational troubleshooting, churn-save engagement, equipment reboots and re-provisioning). Underlying capabilities spanned autonomous agents, recommendation engines, predictive churn analytics, and natural-language voice and chat interfaces.
Foundry.AI's go-to-market operated as enterprise B2B sales to ISPs and telecom providers, with multi-year subscription contracts and consultative demo-driven selling. By 2024, Actifai served over 25 ISPs across the U.S., Canada, and Europe, with named customers including altafiber, Breezeline, Hawaiian Telcom, WOW!, Lightcurve, Valley Fiber, Astound Broadband, and 360 Broadband. Provider-reported outcomes included 5-20% ARPU lift, 6-11% retention lift, up to 30% conversion improvement, 22x ROI, 12% CLV uplift, and over 100% improvement in add-on product sales. In 2024, Actifai was acquired by Innovative Systems, transferring operational ownership of Foundry.AI's flagship product while the parent studio entity continued to exist.
Foundry.AI firmographics
Firmographics- Name
- Foundry.AI
- Legal name
- Actif.ai, Inc.
- Website
- https://foundry.ai
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Foundry.AI is a Washington, DC-based data science technology studio founded in 2015 that builds vertical-AI product companies; its flagship creation, Actifai, provided broadband-trained AI agents to ISPs and telecom providers across the U.S., Canada, and Europe.
- Ownership category
- akta.pro rank
Foundry.AI industry classification
Industry- Product category
- AI Customer Engagement Software
- NAICS
- Commercial and Service Industry Machinery Manufacturing (3333)
- SIC
- Office Machines, Nec (3579)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
- akta.pro secondary industry
- AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
Keywords
Where Foundry.AI is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Markets served
Foundry.AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- AI Platform Subscription: SaaS platform delivering AI agents for sales and support interactions, likely subscription-based with enterprise contracts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise platform with multiple AI agents |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Foundry.AI product offering
Product offeringCore offering
Foundry.AI is a Washington, D.C.-based technology studio founded in 2015 that focuses on data science and develops applied AI products. Through its portfolio, the studio builds and operates AI platforms for vertical-specific use cases, including broadband and telecom customer engagement AI (Actifai), combining broadband-trained machine learning models with autonomous agent execution capabilities for ISP and telecom enterprise clients.
Product overview
Actifai is an AI platform for broadband and telecom providers, offering a suite of five specialized AI agents trained on broadband-specific data and refined by millions of real sales and support interactions. The product portfolio includes the Engage Agent (real-time sales guidance for inbound calls), Digital Agent (AI-powered ecommerce checkout optimization), Support Agent (automated customer issue resolution), Retention Agent (churn prevention and save management), and Upsell Agent (revenue expansion through intelligent upgrade recommendations). All five agents can be enhanced with optional Auto capabilities for autonomous task execution, and are designed to integrate with provider tech stacks.
Differentiator
Problem solved
Functional benefit
Products and services
- Engage Agent AI agent that guides ISP and telecom sales representatives in real time through discovery, plan selection, and checkout, pulling live serviceability, subscriber context, and promotion rules to recommend one right-fit offer with personalized reasons. Optional Auto enhancement handles qualified calls end-to-end autonomously.
- Digital Agent AI agent that transforms static online checkout forms into guided journeys, dynamically personalizing every step based on location, serviceability, customer needs, and intent to drive higher conversion, ARPU, and subscriber satisfaction. Optional Auto enhancement allows customers to complete purchases conversationally via AI chat.
- Support Agent AI agent that authenticates subscribers, runs diagnostics, reboots or re-provisions equipment, and delivers clear explanations to resolve broadband customer issues, often without human intervention. Optional Auto enhancement handles troubleshooting and account changes conversationally in voice or chat.
- Retention Agent AI agent that identifies churn risks using real-time subscriber data and proven predictors, then recommends targeted plan adjustments, service changes, or incentives. Reps take guided action with full context, or the agent steps in autonomously to engage at-risk subscribers, understand concerns, adjust offers, and save accounts.
- Upsell Agent AI agent that identifies which customers are ready for upgrades, pinpoints what to offer, and equips reps with targeted personalized offers during live interactions. Optional Auto enhancement autonomously handles qualified calls or chats to present offers and close sales.
Quantifiable outcome
- 5-20% ARPU boost for providers using Actifai
- +7 more outcomes
Companies that use Foundry.AI
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles1 record
Foundry.AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
Foundry.AI partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Innovative SystemscoreInnovative Systems acquired Actifai to accelerate AI-driven automation for broadband providers. This acquisition positions Actifai's AI technology as part of a broader platform offering for the broadband industry.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Foundry.AI competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta builds real-time AI agent assistance and autonomous agents for sales and customer service teams, the same core technology stack Actifai offers to ISPs. Both companies focus on guiding human agents or autonomously handling conversations to improve conversion and reduce handle time, though Cresta serves multiple verticals while Actifai is broadband-specialized.
- Calix: Calix provides broadband experience platforms and subscriber engagement solutions to ISPs, the same customer base Actifai targets. Both companies compete to be the software layer that helps ISPs differentiate on customer experience rather than pure price/speed, though Calix is broader in scope (network + subscriber experience) while Actifai is AI-agent focused.
- Gong: Gong applies AI to sales conversations to surface insights, recommend next-best actions, and improve win rates, overlapping with Actifai's sales-focused Engage and Upsell Agents. Both companies monetize on AI-driven sales optimization, though Gong is horizontal across industries while Actifai is verticalized for broadband.
- Afiniti: Afiniti applies AI to optimize customer-agent matching and sales interactions, with a comparable use case to Actifai's personalization of broadband sales conversations. Both companies target improved conversion and revenue outcomes through AI-driven decisioning during customer engagements.
- Balto: Balto provides real-time AI guidance for contact center agents during live conversations, directly comparable to Actifai's Engage Agent capability. Both companies use AI to coach sales/service reps in real time and improve call outcomes, though Balto is horizontal while Actifai is tuned specifically for broadband sales conversations.
- DZS: DZS provides broadband networking and subscriber experience solutions to ISPs, including customer engagement software, directly comparable to Actifai's ISP-focused product portfolio. Both companies target the same service provider market with subscriber lifecycle solutions.
Broad incumbents
- NICE: NICE provides customer experience analytics, real-time guidance, and AI-driven interaction handling for enterprise contact centers, overlapping with multiple Actifai agents. It is a much larger incumbent serving broad enterprise markets rather than focusing on ISP/telecom workflows.
- Genesys: Genesys is a large enterprise contact center platform increasingly embedding AI agents and real-time guidance - capabilities that overlap with Actifai's Support, Engage, and Retention Agents. It is a broad incumbent in customer experience software rather than a broadband specialist.
- Amdocs: Amdocs provides large-scale telecom and broadband software including customer experience, billing, and care solutions, overlapping with Actifai's ISP customer engagement focus. It is an established incumbent serving global telcos rather than an AI-specialist startup.
- Five9: Five9 is a cloud contact center provider with growing AI agent capabilities, competing in the same broad space as Actifai's Support and Digital Agents. It is a horizontal incumbent serving many verticals rather than specializing in broadband.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Foundry.AI social profiles
Digital presenceFoundry.AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Foundry.AI leadership team
Management profileNumber of profiles
Profiles3 records
Foundry.AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Foundry.AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Foundry.AI
What does Foundry.AI do?
Foundry.AI is a Washington, D.C.-based technology studio founded in 2015 that focuses on data science and develops applied AI products. Through its portfolio, the studio builds and operates AI platforms for vertical-specific use cases, including broadband and telecom customer engagement AI (Actifai), combining broadband-trained machine learning models with autonomous agent execution capabilities for ISP and telecom enterprise clients.
Is Foundry.AI a public or private company?
Foundry.AI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Foundry.AI founded?
Foundry.AI was founded in 2022. It employs 11 to 50 people.
Where is Foundry.AI based?
Foundry.AI is headquartered in Washington, United States, in the North America region.
How does Foundry.AI make money?
One revenue line is on record: AI Platform Subscription.
Who are Foundry.AI's main competitors?
Direct peers on record are Cresta, Calix, Gong, Afiniti, Balto and DZS. Broad incumbents are NICE, Genesys, Amdocs and Five9.
Does Foundry.AI have an API?
No public API is recorded for Foundry.AI.
What industry is Foundry.AI in?
Foundry.AI's product category is AI Customer Engagement Software. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management), with a secondary code of HDAEANAF, AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety). Its NAICS code is 3333 and its SIC code is 3579.