Risotto
- Company typePrivate
- Founded2024
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Risotto firmographics
Firmographics- Name
- Risotto
- Legal name
- ACA Projects Inc
- Website
- https://tryrisotto.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Risotto industry classification
Industry- Product category
- IT Service Management (ITSM) / AI Help Desk Software
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Risotto is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Risotto business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Subscription-based pricing model where the Service is available only with a paid Subscription billed in advance on a recurring periodic basis (daily, weekly, monthly, or annually depending on plan selected). Auto-renews at end of each period unless cancelled.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based pricing with free trial available |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Risotto product offering
Product offeringCore offering
Risotto sells an AI-native autonomous help desk platform that operates as an AI teammate inside Slack and Microsoft Teams, resolving internal support tickets end-to-end for IT, HR, Legal, Finance, Engineering, and Security teams. The product integrates bi-directionally with Jira, Freshservice, Zendesk, Okta, Confluence, Notion, and Google Drive, and is sold on a subscription basis (monthly, annual, or multi-year) with a 30-day free trial and free demo available.
Product overview
Risotto is an AI-native internal support platform built as a single unified product with modular capabilities deployed within existing Slack workflows. The core Risotto Platform serves as the AI ITSM agent that resolves tickets end-to-end via bi-directional sync with enterprise ticketing systems (Jira, Freshservice, Zendesk). The platform comprises integrated modules: IT Support Automation handles tier-1 ticket resolution; HR Support Automation manages people operations queries; Access Management/IGA Automation provisions software access with approval workflows; Knowledge Management pulls from Notion, Confluence, and Drive; Chat-Based Ticketing enables in-Slack submission and resolution; Unified Help Desk routes multi-department requests; IT Workflow Automation/Runbooks executes no-code multi-step tasks; and Self-Learning AI continuously improves from interactions. Customers deploy individual or bundled modules based on department coverage needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Risotto Platform AI-native autonomous internal support platform that operates as an AI teammate resolving IT, HR, Legal, Finance, Engineering, and Security tickets end-to-end directly inside Slack and Microsoft Teams. Connects to existing ITSM tools via bi-directional sync (Jira, Freshservice, Zendesk), identity providers (Okta), and knowledge bases (Notion, Confluence, Google Drive), and handles the full ticket lifecycle from intake to resolution without human intervention. Sold on a subscription basis to enterprise customers.
- IT Support Automation IT-department deployment of the Risotto Platform that auto-resolves tier-1 IT support tickets including password resets, access requests, knowledge questions, and multi-step troubleshooting. Provides 24/7 availability, instant plain-language answers, and operates directly in Slack without requiring IT involvement for routine requests. Targets IT leaders at mid-to-large enterprises already using ITSM tools such as Jira, Freshservice, or ServiceNow.
- HR Support Automation HR-department deployment of the Risotto Platform that delivers fast answers to PTO, onboarding, and policy questions, and builds a self-updating HR knowledge base automatically from resolved interactions. Designed for HR teams at mid-to-large enterprises seeking to reduce repetitive policy and onboarding questions.
- Multi-Department Support Unified cross-department support offering that covers Legal, Finance, Security, and Engineering in addition to IT and HR. Uses intent-based triage to route requests to the correct department, applies department-level permissions and isolated support environments, and supports automated routing for sensitive requests. Designed to consolidate internal support across all business functions onto a single AI help desk.
- Access Management / IGA Automation Identity governance and administration offering that automates software access provisioning with role-based, time-based, and manager-dependent approval workflows. Provisions users through integrated IAM/IGA tools (Okta) and maintains full audit trails for compliance. Reduces access request turnaround from days to minutes and supports just-in-time provisioning with time-based revocation.
- Unified Help Desk Single AI-powered help desk that consolidates IT, HR, Legal, Finance, Engineering, and Security support on one platform. Routes questions to the right team automatically based on intent rather than keywords, applies department-level permissions and isolated support environments, and eliminates the need for multiple departmental support tools.
Quantifiable outcome
- 80% automation of Tier-1 IT support requests within 30 days at Vidyard
- +7 more outcomes
Companies that use Risotto
Customer profileNamed customers14 records
Segments5 records
Ideal customer profiles3 records
Risotto technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability6 records
Feature6 records
Risotto partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- JiracoreBi-directional sync integration with Jira Service Management. Risotto creates tickets, categorizes issues, applies tags, routes to appropriate department, and syncs all interactions in real-time with Jira.
- SlackcoreNative Slack integration enables employees to submit, approve, and resolve requests without leaving their communication platform. Risotto works directly within Slack as the primary interface.
- ChatGPT for EnterprisecoreIntegration with OpenAI's ChatGPT for Enterprise as part of AI work hub integrations, allowing connection to enterprise AI capabilities.
- Gemini (Google)coreIntegration with Google Gemini via the Model Context Protocol (MCP), enabling connection to Google's AI capabilities.
- OktacoreIntegration with Okta for identity and access management, enabling automated provisioning and approval workflows.
- Jones ITminorIT services provider that partnered with Superhuman to implement Risotto for their internal support.
Scale indicators8 records
Expansion highlights5 records
Risotto competitors and assessment
Company assessmentDirect peers
- Moveworks: Closest direct competitor: AI-native platform that autonomously resolves employee IT, HR, and finance support requests via chat and integrates with enterprise systems. Targets the same mid-to-large enterprise IT buyer with similar outcome-based automation claims.
- Aisera: Direct competitor offering an AI service desk / agent platform that automates IT, HR, customer service, and other enterprise workflows. Competes head-to-head on autonomous ticket resolution and knowledge automation.
- Espressive: Direct competitor providing an AI-driven virtual support agent (Barista) for employee help desk automation, with similar positioning around deflecting tickets and integrating with ITSM tools like ServiceNow and Jira.
- Workativ: Direct competitor offering a no-code conversational AI helpdesk that automates IT support and integrates with Slack, Microsoft Teams, and ITSM platforms — overlapping product surface and target buyer.
- Capacity: Direct competitor providing an AI support automation platform for IT and customer service teams, with similar chat-based resolution and knowledge integration capabilities.
Broad incumbents
- Atlassian (Jira Service Management): Incumbent ITSM platform that Risotto integrates with via bi-directional sync but also competes with as Atlassian ships native AI capabilities. Represents both a partner and a primary competitive threat.
- ServiceNow: Dominant enterprise ITSM incumbent that is embedding AI agents (Now Assist) directly into its platform. Risotto positions against ServiceNow deployments as a more modern, AI-native alternative.
- Freshworks (Freshservice): Mid-market ITSM incumbent with Freddy AI capabilities and a broad customer base. Risotto integrates with Freshservice but also competes for the same AI-first IT support buyer.
- Microsoft (Copilot for ServiceNow / M365 Copilot): Platform incumbent whose Copilot stack and partnerships with ServiceNow threaten to deliver AI helpdesk features natively inside Microsoft 365, potentially disintermediating standalone AI ITSM agents like Risotto.
Emerging players
- Kore.ai: Enterprise AI agent platform that overlaps with Risotto on conversational AI for IT and HR support use cases, though Kore.ai spans a broader set of enterprise automation verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Risotto social profiles
Digital presenceRisotto compliance and trust
Trust signalCompliance1 record
Risotto financial estimates
Financial estimateRevenue estimate
Valuation estimate
Risotto leadership team
Management profileNumber of profiles
Profiles3 records
Risotto funding detail
Funding detailFunding overview
Funding rounds2 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Risotto M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Risotto
What does Risotto do?
Risotto sells an AI-native autonomous help desk platform that operates as an AI teammate inside Slack and Microsoft Teams, resolving internal support tickets end-to-end for IT, HR, Legal, Finance, Engineering, and Security teams. The product integrates bi-directionally with Jira, Freshservice, Zendesk, Okta, Confluence, Notion, and Google Drive, and is sold on a subscription basis (monthly, annual, or multi-year) with a 30-day free trial and free demo available.
Is Risotto a public or private company?
Risotto is a private company. It is classified as venture growth investor backed and is currently operating.
When was Risotto founded?
Risotto was founded in 2024. It employs 11 to 50 people.
Where is Risotto based?
Risotto is headquartered in San Francisco, United States, in the North America region.
How does Risotto make money?
One revenue line is on record: saaS Subscription.
Who are Risotto's main competitors?
Direct peers on record are Moveworks, Aisera, Espressive, Workativ and Capacity. Broad incumbents are Atlassian (Jira Service Management), ServiceNow, Freshworks (Freshservice) and Microsoft (Copilot for ServiceNow / M365 Copilot). Kore.ai is listed as an emerging player.
Does Risotto have an API?
Yes. Risotto MCP Server allows connecting third-party AI clients and connectors (e.g., Anthropic's Claude Code) to access organizational data within the Service including tickets, comments, knowledge base content, user and department information, and configured tools. Authorization is via OAuth or API key with user-selectable scopes. The MCP Server enables AI clients to retrieve and process content from Risotto at the user's direction, subject to the scopes granted.
What industry is Risotto in?
Risotto's product category is IT Service Management (ITSM) / AI Help Desk Software. Its primary akta.pro industry code is BPAAACAC, Software/Application Support (SaaS, Enterprise Apps), with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 5132 and its SIC code is 7372.