Jones IT
Jones IT is a privately-held, founder-led managed IT services provider in San Francisco delivering end-to-end IT management, cybersecurity, and compliance (SOC 2, ISO 27001, HIPAA) to over 1,000 Bay Area businesses, primarily AI/tech startups, SaaS, biotech, and fintech companies with 15-150+ employees, on a subscription basis with month-to-month contracts.
- Company typePrivate
- Founded2004
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Jones IT does
Jones IT is a privately-held managed IT services provider headquartered in San Francisco's SoMa district, serving over 1,000 businesses across the Bay Area since its founding in 2002. The company delivers end-to-end IT management, cybersecurity, and compliance services through a subscription-based model, anchored by its Fully Managed IT Services flagship product and complemented by Co-Managed IT Services for clients with internal IT teams. It also offers a Compliance Kickstarter Program (a 3-month flat-fee readiness sprint), Short-Term IT Projects for one-time engagements, and Virtual CIO advisory services.
The technology stack is built around 24/7 proactive infrastructure monitoring, Mobile Device Management (MDM) for endpoint and fleet management, and integrated cloud platform support across AWS, Azure, and Google Cloud. Compliance operations are automated using Vanta and Drata, with identity management handled through Okta. Jones IT maintains SOC 2 Type 2, ISO 27001, and HIPAA certifications, allowing the firm to guide clients through equivalent certification journeys. Pricing is structured as tiered hourly rates (starting at $300/hour down to $150/hour at the highest usage tier) with automatic volume discounts and minimum 10-hour monthly commitments, plus unit pricing for one-time projects at $315/hour with a 25-hour minimum.
Jones IT operates a direct, consultative enterprise sales motion targeting Bay Area businesses with 15-150+ employees, with a particular focus on AI and tech startups, healthcare and biotech, fintech and crypto, and SaaS companies. Each client is supported by a dedicated 6-8 person team rather than a rotating helpdesk, and contracts are month-to-month with no long-term lock-in. Named customers include Figma, Superhuman, Replit, Substack, Intercom, Mercury, Agiloft, Hexagon Bio, Oportun, and Catholic Charities. Marketing is content-led, centered on an SEO-optimized blog, case studies, free IT security tools, and free 30-minute consultations as the primary conversion mechanism. The company is founder-led by CEO Evan Jones, with no disclosed institutional investment or private equity backing.
Jones IT firmographics
Firmographics- Name
- Jones IT
- Legal name
- Jones IT Consulting LLC
- Website
- https://itjones.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Jones IT is a privately-held, founder-led managed IT services provider in San Francisco delivering end-to-end IT management, cybersecurity, and compliance (SOC 2, ISO 27001, HIPAA) to over 1,000 Bay Area businesses, primarily AI/tech startups, SaaS, biotech, and fintech companies with 15-150+ employees, on a subscription basis with month-to-month contracts.
- Ownership category
- akta.pro rank
Jones IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where Jones IT is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Jones IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Fully Managed IT Services: Monthly subscription offering comprehensive IT services covering helpdesk, cybersecurity, vendor management, and compliance support. Priced at tiered hourly rates with automatic discounts based on usage volume - the more hours used, the lower the hourly rate. Requires minimum 10 hours/month commitment.
- Compliance Kickstarter Program: A compact 3-month program that helps companies become compliance-ready and prepared for external audits. Covers roadmap development, policy development, endpoint security, and training. Sold as a flat-fee 3-month subscription.
- Co-Managed IT Services: Collaborative IT management model where Jones IT works in partnership with client's in-house IT team. Provides additional capacity and expertise where internal team lacks capability. Sold as monthly subscription.
- Short-Term IT Projects: One-time engagements for specific needs like office moves, network upgrades, conference room setups. Priced as blocks of hours at a fixed rate. Minimum 25 hours required for project engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Tier - Entry-level subscription for businesses with lower IT needs |
| Subscription | Monthly | Mid-Tier - Standard subscription with moderate usage |
| Subscription | Monthly | Highest Tier - Premium subscription for high-volume clients |
| Unit Pricing | Pay-as-you-go | One-Time Project Rates |
| Subscription | Multi-year contract | Compliance Kickstarter Program |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Jones IT product offering
Product offeringCore offering
Jones IT is a managed IT services provider that delivers end-to-end IT operations, cybersecurity, and compliance support to Bay Area businesses through monthly subscription engagements. Its core offerings include Fully Managed IT Services (helpdesk, vendor management, monitoring, security, compliance), Co-Managed IT Services (augmenting internal IT teams), a 3-month Compliance Kickstarter Program, Short-Term IT Projects, Cybersecurity & Compliance Management, and Virtual CIO strategic planning. Pricing is tiered by usage with month-to-month contracts and no long-term lock-in.
Product overview
Jones IT offers a unified managed IT services portfolio centered around fully managed and co-managed IT solutions, supplemented by specialized compliance and security offerings. The core services include Fully Managed IT Services (the flagship offering providing end-to-end IT responsibility), Co-Managed IT Services (for clients with existing internal IT teams), and Cybersecurity & Compliance Management. These are complemented by the Compliance Kickstarter Program (a 3-month compliance readiness sprint) and Short-Term IT Projects (for one-time engagements). Virtual CIO (vCIO) Services are embedded within the managed offerings for strategic IT roadmapping. The company operates exclusively on a service-delivery model with tiered hourly pricing, month-to-month flexibility, and built-in discounts based on usage volume.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Services Comprehensive managed IT offering providing end-to-end responsibility for IT infrastructure and operations, covering IT helpdesk, cybersecurity, vendor management, and compliance support through a monthly subscription model with tiered hourly rates ($300/hour basic tier down to $150/hour highest tier) and a 10-hour monthly minimum. Targeted at Bay Area businesses that need a full IT department without building in-house capability.
- Co-Managed IT Services Collaborative IT management model where Jones IT works in partnership with a client's in-house IT team, providing additional capacity and expertise in areas where the internal team lacks capability. Sold as a monthly subscription aimed at organizations that already have IT staff but need supplementation.
- Compliance Kickstarter Program A compact 3-month program designed to help companies become compliance-ready and prepared for external audits. Covers roadmap and policy development, endpoint security, and training. Sold as a flat-fee 3-month subscription targeting organizations pursuing SOC 2, ISO 27001, HIPAA, or similar certifications.
- Short-Term IT Projects One-time engagements deploying skilled IT personnel for specific needs such as office moves, network upgrades, and conference room setups. Billed as a block of hours at a fixed rate starting at $315/hour with a 25-hour minimum commitment and discounts available for large blocks of hours.
- Cybersecurity & Compliance Management Focused service protecting IT infrastructure and data while ensuring compliance with industry standards and regulations. Includes cybersecurity measures, access management, security audits, data backup, endpoint protection, threat detection, zero-trust architecture, and incident response across AWS, Azure, and Google Cloud environments. Targeted at organizations with regulatory or contractual security obligations.
- Virtual CIO (vCIO) Services Strategic IT planning service that aligns technology roadmap with business growth objectives, including IT strategy, budget planning, vendor selection, and risk management. Provided as part of Jones IT's managed IT engagements for clients needing senior technology leadership without a full-time CIO.
- IT Consulting Services IT consulting services helping businesses achieve SOC 2, ISO 27001, and HIPAA compliance while maintaining secure, efficient, and scalable IT infrastructure. Particularly serves tech startups, fintech companies, aerospace firms, and healthcare organizations in the Bay Area.
Quantifiable outcome
- 90% reduction in downtime (from 8 hours to under 1 hour per month)
- +12 more outcomes
Companies that use Jones IT
Customer profileNamed customers16 records
Segments7 records
Ideal customer profiles6 records
Jones IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Jones IT partnerships and signals
Strategic signalScale indicators10 records
Recent moves6 records
Expansion highlights6 records
Jones IT competitors and assessment
Company assessmentDirect peers
- FlexManage: Bay Area-based managed IT services provider serving SMB and mid-market companies with helpdesk, network management, and cybersecurity offerings. Closest geographic and service-line peer to Jones IT.
- Ntiva: National managed IT services and cybersecurity provider offering fully managed IT, co-managed IT, and compliance services to SMB and mid-market clients. Directly comparable in service mix to Jones IT but with broader geographic coverage and PE backing.
- Datapath: Managed IT and cybersecurity services provider serving small to mid-sized businesses with similar fully managed, co-managed, and project-based offerings. Now operating under Ntiva, providing a direct comparable on service catalog and customer profile.
Broad incumbents
- Kyndryl: Global IT infrastructure services provider spun out of IBM, offering managed services across hybrid cloud, security, and compliance. Larger scale and broader portfolio than Jones IT but overlapping in managed IT and cybersecurity delivery.
- CompuCom: Large managed IT services provider offering end-user computing, network management, and cybersecurity to enterprise and mid-market clients. Overlaps with Jones IT on managed service delivery but serves larger customers across multiple geographies.
- NexusTek: Managed IT services and cloud provider offering managed services, cybersecurity, and compliance support to mid-market and enterprise clients. Comparable service mix but broader portfolio and wider geographic footprint.
- Secureworks: Global managed security services provider offering MDR, vulnerability management, and compliance support to mid-market and enterprise. Overlaps with Jones IT's cybersecurity and compliance practice at a larger scale and broader geographic reach.
Emerging players
- Arctic Wolf: Managed security operations provider offering SOC-as-a-service and cybersecurity monitoring. Comparable to Jones IT's cybersecurity and compliance offering but more productized and software-led rather than services-led.
- BlueVoyant: Managed detection and response and third-party cyber risk management provider serving mid-market and enterprise. Adjacent to Jones IT's cybersecurity practice with a more technology-platform-led delivery model.
Regional players
- Corsica Technologies: Regional managed IT and cybersecurity provider focused on healthcare, nonprofit, and regulated industries in the US Southeast. Comparable service catalog and compliance posture to Jones IT but operating in a different geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Jones IT social profiles
Digital presenceJones IT compliance and trust
Trust signalCompliance5 records
Jones IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jones IT leadership team
Management profileNumber of profiles
Profiles2 records
Jones IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jones IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jones IT
What does Jones IT do?
Jones IT is a managed IT services provider that delivers end-to-end IT operations, cybersecurity, and compliance support to Bay Area businesses through monthly subscription engagements. Its core offerings include Fully Managed IT Services (helpdesk, vendor management, monitoring, security, compliance), Co-Managed IT Services (augmenting internal IT teams), a 3-month Compliance Kickstarter Program, Short-Term IT Projects, Cybersecurity & Compliance Management, and Virtual CIO strategic planning. Pricing is tiered by usage with month-to-month contracts and no long-term lock-in.
Is Jones IT a public or private company?
Jones IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Jones IT founded?
Jones IT was founded in 2004. It employs 51 to 100 people.
Where is Jones IT based?
Jones IT is headquartered in San Francisco, United States, in the North America region.
How does Jones IT make money?
Four revenue lines are on record. Fully Managed IT Services are the primary driver. The others are compliance Kickstarter Program, co-Managed IT Services and short-Term IT Projects.
Who are Jones IT's main competitors?
Direct peers on record are FlexManage, Ntiva and Datapath. Broad incumbents are Kyndryl, CompuCom, NexusTek and Secureworks. Emerging players are Arctic Wolf and BlueVoyant. Corsica Technologies is listed as a regional player.
Does Jones IT have an API?
No public API is recorded for Jones IT.
What industry is Jones IT in?
Jones IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541513 and its SIC code is 7373.