DocsApp

What DocsApp does

DocsApp, founded in 2015 and operated by Phasorz Technologies Private Limited, is a mobile-first telemedicine platform serving individual consumers across India. The company enables patients to consult MD-qualified specialist doctors within an advertised 30 minutes via private chat and voice calls, available 24x7, with an average response time of 15 minutes. Coverage spans 20+ medical specialties including dermatology, gynecology, psychiatry, sexology, pediatrics, cardiology, and oncology, and the platform maintains 500+ verified doctors online at any given time across 13+ major Indian cities. Around 2019-2020, the company rebranded from DocsApp to MediBuddy to consolidate its expanded service portfolio under a unified digital health brand.

The platform's core technology combines doctor discovery, real-time consultation routing, and integrated ancillary services. Beyond consultations, DocsApp/MediBuddy offers prescription-based medicine delivery (15% discount) sourced through partnerships with major pharmaceutical manufacturers including Zydus Cadila, Intas Pharma, Abbott Health, Glenmark Pharma, GSK Pharma, and Lupin Labs. The platform also operates a home lab test booking service with home sample collection across a network of 2,500+ NABL, CAP, and ISO certified diagnostic partners, offering 50%+ discounts and preventive health checkup packages. Product surfaces include the consumer-facing mobile app on Android and iOS, the DocsApp Gold (now MediBuddy Gold) annual family subscription product, a separate DocsApp for Doctors platform, and the DocsApp Corporate B2B offering. No public APIs, SDKs, or developer integration points are offered.

DocsApp monetizes through multiple streams: per-consultation transaction fees for non-Gold users, an annual DocsApp Gold subscription priced at Rs.1,999 covering unlimited consultations for up to six family members, transaction-based commissions from medicine delivery and lab test bookings, and subscription-based B2B corporate wellness contracts. The company has raised approximately $27.6M across six disclosed funding rounds between 2016 and 2020 from investors including Bessemer Venture Partners, Fusian Capital, JIF Capital, TEAMFund, InnoVen Capital, and Growth Story. Headcount is in the 1,001-5,000 range, and the platform reports 100,000+ patients served to date.

Name

DocsApp

Legal name

Phasorz Technologies Private Limited

Website

https://docsapp.in

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

DocsApp, now operating as MediBuddy, is an Indian mobile-first telemedicine platform offering 24x7 online doctor consultations across 20+ specialties via chat and call. It serves over 100,000 patients through subscriptions, per-consultation fees, medicine delivery, and lab test commissions.

Ownership category

akta.pro rank

Product category

Telemedicine and Digital Healthcare Services

NAICS

Offices of Physicians (6211), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

Keywords

• Online doctor consultation
• Telemedicine platform
• Digital healthcare services
• Online pharmacy delivery
• Diagnostic lab booking

Headquarters

HQ city

Bangalore

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. DocsApp Gold Subscription: Annual subscription model offering unlimited doctor consultations for the subscriber and family members for Rs.1999 per year, with additional benefits including 15% discount on medicines and 50% discount on lab tests. The subscription covers all 20+ specialties.
2. Per-consultation Fees: Pay-per-consultation model for non-Gold users accessing individual doctor consultations
3. Medicine Delivery: E-commerce revenue from medicine orders with 15% discount offered to users, featuring delivery at doorstep
4. Lab Test Booking: Commission from booking diagnostic lab tests with over 2500 lab partners across India, offering up to 50% discounts
5. Corporate Wellness Plans: B2B offering where companies provide DocsApp consultations as employee benefit, enabling unlimited medical consultations for employees and their families

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

DocsApp (now MediBuddy) is a mobile-first telemedicine platform that connects individual patients in India with verified MD specialist doctors via private chat and voice consultations within approximately 15-30 minutes, available 24x7 across 20+ medical specialties. The core offering is augmented by an annual DocsApp Gold subscription (Rs. 1,999 per year) that provides unlimited family consultations, discounted medicine delivery through partnered pharmaceutical manufacturers, and discounted home-collected diagnostic lab tests. A secondary corporate wellness channel sells the same consultation capability as an employee health benefit to enterprises.

Product overview

DocsApp (now rebranded as MediBuddy) operates as a unified telemedicine platform combining multiple healthcare services: the core DocsApp app for online doctor consultations via chat and call 24x7 with MD specialists; the DocsApp Gold subscription add-on offering unlimited annual consultations, medicine discounts, and lab test savings; integrated medicines delivery service with pharmaceutical brand partnerships; lab test booking with home sample collection; and DocsApp Corporate for B2B employee health benefits. The platform spans 20+ medical specialties including dermatology, gynecology, psychiatry, cardiology, and pediatrics, serving patients across major Indian cities.

Differentiator

Problem solved

Functional benefit

Brands

• MediBuddy Gold: Subscription membership plan offering unlimited free doctor consultations for the full family for one year at Rs. 1999 (now Rs. 1899), covering 20 medical specialities with discounts on medicines and lab tests.

Products and services

• DocsApp (now MediBuddy) Online Doctor Consultation Mobile-first telemedicine service enabling patients across 13+ Indian cities to consult MD specialist doctors from top hospitals via private chat and voice call 24x7, with a stated response time of within approximately 15-30 minutes across 20+ medical specialties.
• DocsApp Gold (now MediBuddy Gold) Annual Subscription Annual subscription membership at Rs. 1,999 per year providing unlimited free doctor consultations for up to 6 family members across all 20+ specialties, free video consultations for one year, 15% discount on medicines, and 50%+ discount on lab tests.
• Medicines Home Delivery E-pharmacy service delivering medicines to patients' doorstep at a 15% discount, featuring pharmaceutical brands including Zydus Cadila, Intas Pharma, Abbott Health, Glenmark Pharma, Glaxo SmithKline Pharma, and Lupin Labs.
• Lab Tests Booking and Home Sample Collection Diagnostic test booking service offering home sample collection and access to over 2,500 NABL, CAP, and ISO certified partner labs across India, with 50%+ discounts and preventive health checkup packages.
• DocsApp Corporate Employee Wellness Program B2B subscription product that enables companies to provide unlimited 24x7 medical consultations to employees and their families as an employee health benefit, covering 12+ specialties including psychiatry, gynecology, and general medicine.
• Preventive Health Checkup Package Pre-priced full body health checkup package offered at Rs. 999 (original price Rs. 2,660) covering over 60 diagnostic tests with home sample collection through certified partner labs.

Quantifiable outcome

• 72% of health issues can be handled online
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• Zydus CadilaminorOthersPharmaceutical manufacturer whose medicines are available in DocsApp's medicine directory and can be ordered for home delivery with 15% discount.
• Intas PharmaminorOthersPharmaceutical manufacturer partner providing medicines available for order through DocsApp platform.
• Abbott HealthminorOthersGlobal healthcare company whose products are available through DocsApp's medicine delivery service.
• Glenmark PharmaminorOthersPharmaceutical manufacturer whose medicines are featured in DocsApp's medicine directory.
• Glaxo SmithKline PharmaminorOthersPharmaceutical manufacturer partner providing medicines available for home delivery.
• Lupin LabsminorOthersPharma company whose products are listed in DocsApp's medicine catalog.
• NABL Certified LabscoreOthersNetwork of National Accreditation Board for Testing and Calibration Laboratories (NABL) certified diagnostic labs across India providing home sample collection and testing services.
• CAP Certified LabscoreOthersLabs accredited by College of American Pathologists (CAP) providing diagnostic testing services through DocsApp platform with 50% discount.
• ISO Certified LabscoreOthersInternational Organization for Standardization (ISO) certified diagnostic laboratories providing home sample collection for health checkups.
• AirwoodminorStrategic or Co-development PartnerCorporate client using DocsApp as employee wellness benefit. Airwood's CEO Vivek provided testimonial praising DocsApp's turnaround time and MD doctor quality.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Practo: India's leading consumer telehealth and doctor-booking platform offering online consultations, medicine ordering, and lab booking. Direct head-to-head competitor with DocsApp across the same multi-specialty DTC virtual care use case in India.
• mfine: Indian app-based telehealth platform connecting users to specialist doctors via chat and video. Comparable DTC virtual care product, target customer, and pricing model to DocsApp's consultation offering.
• Tata 1mg: Digital health platform from Tata covering online pharmacy, lab tests, and doctor consultations. Highly comparable to DocsApp's bundled consult + medicine + lab offering, with backing of a large Indian conglomerate.
• PharmEasy: Major Indian digital healthcare platform with diagnostics, e-pharmacy, and teleconsultation services. Comparable multi-vertical consumer healthcare offering competing for the same wallet share.
• Netmeds: India-focused online pharmacy that has expanded into teleconsultation and diagnostics. Comparable bundled digital healthcare model targeting the same consumer segment as DocsApp.
• Lybrate: India-based online doctor consultation platform offering chat and video consultations across multiple specialties. Direct peer to DocsApp in DTC virtual care, later acquired by Practo.

Broad incumbents

• Apollo 24/7: Telehealth and digital pharmacy arm of Apollo Hospitals, one of India's largest hospital chains. Competes with DocsApp on online consultations, medicine delivery, and lab bookings, leveraging an incumbent hospital brand.
• Teladoc Health: Global leader in virtual care offering phone and video consultations across primary care, mental health, and specialty care. Comparable DTC virtual care business model at much larger scale and broader geographic footprint.

Emerging players

• Portea Medical: Indian home healthcare provider offering doctor visits, nursing, and diagnostics at home. Comparable in providing physician access outside traditional clinic settings; partial overlap with DocsApp's lab and consult ecosystem.

Regional players

• Doctor On Demand: US-based virtual care platform offering 24/7 video consultations with physicians and psychologists. Comparable DTC virtual primary and urgent care use case and subscription-style offerings, but operates in a different geography than DocsApp.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/DocsApp_in
• YouTubeyoutube.com/channel/UCGD4TVd_w6q7HRv0yVZc58A
• Facebookfacebook.com/DocsApp
• LinkedInlinkedin.com/company/6846889

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds6 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DocsApp