Outverse

Name

Outverse

Legal name

Outverse Limited

Website

https://outverse.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Enterprise AI Service Agent Platform

NAICS

Software Publishers (513210), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)

Keywords

• AI service agents
• Customer service automation
• Conversational AI platform
• Voice AI agents
• Enterprise service AI

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: The company operates as a SaaS platform providing AI service agent capabilities on a subscription basis. Platform features governed AI deployment, multi-channel orchestration, and observability tools for enterprise service operations.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Outverse sells a SaaS platform that lets enterprises deploy governed AI service agents across complex customer service workflows. The platform orchestrates end-to-end resolution across email, chat, voice, and APIs, lets operations teams write policies in natural language, and provides full observability into agent decisions. It integrates with existing enterprise systems such as Zendesk, Salesforce, Genesys, Twilio, and Talkdesk.

Product overview

Outverse is a unified enterprise service AI platform consisting of the core Outverse Platform for text-based AI service agents (chat, email) and Voice Agents for voice-based customer interactions. The platform provides a governed layer for deploying AI agents across complex service workflows, connecting to customer systems (Zendesk, CCaaS platforms), and orchestrating end-to-end resolution across multiple channels. Operations teams control how agents behave through natural language policies while maintaining full observability into decisions, tool usage, and workflow paths. The platform emphasizes no-code/low-code configuration with rapid deployment (approximately two weeks) without requiring engineering involvement.

Differentiator

Problem solved

Functional benefit

Brands

• Voice Agents: AI voice agents built for real service operations that converse naturally, follow policies, and resolve calls end to end

Products and services

• Outverse Platform The core Outverse Platform is a governed SaaS layer for deploying AI service agents across complex enterprise service workflows. It connects existing systems (e.g. Zendesk, Salesforce, internal tools), orchestrates end-to-end resolution across email, chat, voice, and APIs, lets operations teams write policies in natural language, and provides full observability into agent decisions. It is sold to enterprise customer service operations teams.
• Voice Agents Voice Agents is an AI voice agent product for enterprise customer service operations. It converses naturally with customers, handles interruptions, verifies identity, looks up account data, applies policy logic, and executes actions within a single call. Policies are written in natural language, and the product integrates with CCaaS platforms such as Salesforce, Freshdesk, Genesys, Twilio, and Talkdesk.

Quantifiable outcome

• Tripled support capacity without adding headcount (Jeeves case study)
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationIntegration partnership where Outverse AI agents are embedded directly within Zendesk. Jeeves case study demonstrates full observability in both Zendesk and Outverse platform, with AI agent Leonora handling tickets through Zendesk.
• SalesforcecoreTechnology or IntegrationIntegration partnership with Salesforce CCaaS platform. Outverse connects directly into Salesforce and the systems teams already rely on.
• FreshdeskcoreTechnology or IntegrationIntegration partnership with Freshdesk CCaaS platform for AI agent deployment and orchestration.
• GenesyscoreTechnology or IntegrationIntegration partnership with Genesys CCaaS platform for voice AI agent deployment.
• TwiliocoreTechnology or IntegrationIntegration partnership with Twilio for voice and communication capabilities.
• TalkdeskcoreTechnology or IntegrationIntegration partnership with Talkdesk CCaaS platform for voice AI agent deployment.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Forethought: Forethought offers AI agents and copilots for customer support, integrating with helpdesk systems like Zendesk and Salesforce — closely comparable to Outverse's text and voice agent capabilities for enterprise service teams.
• Ada: Ada is an AI-powered customer service automation platform that resolves inquiries across chat, email, and voice with agentic workflows — directly comparable to Outverse's governed, multi-channel service agent platform.
• PolyAI: PolyAI builds enterprise voice AI agents for customer service call centers with end-to-end call resolution and integrations to CCaaS platforms — directly comparable to Outverse's Voice Agents product for regulated enterprise service operations.
• Cresta: Cresta provides real-time AI agent assist and autonomous agents for contact centers, with deep integrations to Genesys and other CCaaS platforms — comparable to Outverse's contact-center-focused agent and orchestration capabilities.
• Yellow.ai: Yellow.ai offers an enterprise agentic AI platform for customer service and employee experience across chat, email, and voice with strong multilingual support — directly comparable in scope to Outverse's multi-channel service agent stack.
• Sierra: Sierra builds AI agents for enterprise customer experience with a strong emphasis on governance, brand controls, and observability — directly comparable to Outverse's governed-agent value proposition for large enterprise service teams.
• Decagon: Decagon deploys AI agents for customer support across chat, email, and voice with a focus on enterprise reliability and integrations into existing helpdesk stacks — overlapping closely with Outverse's multi-channel, governed agent offering.
• Cognigy: Cognigy provides an enterprise conversational and agentic AI platform for customer service automation across voice and digital channels, with deep CCaaS integrations — directly comparable to Outverse's Voice Agents and orchestration layer.
• Kore.ai: Kore.ai provides an enterprise AI agent platform for customer service and process automation with no-code authoring, governance, and observability — closely comparable to Outverse's governed-agent, natural-language-policy positioning.

Broad incumbents

• Zendesk (Zendesk AI / Agentic AI): Zendesk is both a core integration partner and a broad incumbent increasingly embedding native AI agent capabilities into its helpdesk platform — a key competitive threat and a distribution channel for Outverse.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/outverse_
• LinkedInlinkedin.com/company/outverse

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outverse