Collette Health

What Collette Health does

Collette Health is a privately held healthcare technology company that provides an AI-enhanced virtual care platform to hospitals and health systems across the United States. The company originated as a virtual patient observation (VPO) product developed within Interactive Digital Solutions (IDS) in 2017, receiving investment from Berenson Capital to spin off as an independent entity, and was previously known as Medsitter. Headquartered in Noblesville, Indiana as a Delaware LLC, the company serves 185+ hospitals with a workforce of 51-100 employees.

The platform combines virtual patient observation, virtual nursing, and workforce augmentation through a unified cloud-native architecture with proprietary hardware (32-inch monitoring units), software, and a single user interface. Technical capabilities include persistent video monitoring, full-field night vision, cross-language communication in 60+ languages plus American Sign Language, position monitoring for HAPI prevention, human-centered AI features that augment clinical risk detection, and integrations with Vonage Video API (24+ million participant minutes logged), Aceso smart patient room technology, and existing EHRs. The company has earned consecutive #1 rankings in Best in KLAS Virtual Sitting & Nursing (2025 and 2026) with a 91.5/100 performance score, and customers including Prime Healthcare, Finger Lakes Health, CentraCare, Sentara, Doylestown, Owensboro, King's Daughters, Reid Health, and Good Shepherd Penn Partners have reported fall reductions ranging from 32% to 84%.

Revenue is generated through a quote-based enterprise SaaS subscription model (annual billing) bundled with hardware sales (MMUs), professional services for clinical implementation and training, and managed services via the +Staff workforce augmentation program (100+ expert virtual observers delivering 1+ million observation hours). The go-to-market is direct enterprise field sales targeting U.S. hospitals and health systems, supported by industry-conference presence (AONL, HIMSS, ATA), strategic partnerships, and the acquired Virtual Nursing Academy for clinical education.

Name

Collette Health

Legal name

Collette Health LLC

Website

https://collettehealth.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Collette Health provides an AI-enhanced virtual care platform combining remote patient observation, virtual nursing, and workforce augmentation for 185+ U.S. hospitals and health systems, sold via enterprise SaaS subscriptions bundled with proprietary hardware and managed services.

Ownership category

akta.pro rank

Product category

Virtual Patient Care Software

SIC

Services-Prepackaged Software (7372), Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

Keywords

• Virtual patient observation
• Virtual nursing solutions
• Workforce augmentation
• Patient safety software
• Clinical workflow platform

Headquarters

HQ city

Noblesville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Virtual Care Platform Subscription: SaaS-based virtual care platform subscription providing continuous virtual patient observation and virtual nursing services. Includes software licensing, hardware provision, and 24/7 live support as part of comprehensive turnkey solution.
2. Hardware Sales: Sale of monitoring units (MMUs) equipped with cameras for deployment in patient rooms. Hardware is part of the full turnkey solution offering.
3. Professional Services: Clinical implementation expertise and training services. Includes clinical implementation and training programs, as well as the Virtual Nursing Academy for virtual care education.
4. +Staff Workforce Augmentation: Staffing support providing virtual observers to augment hospital workforce. Has delivered over 1 million observation hours.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels7 records

Core offering

Collette Health sells an AI-enhanced cloud virtual care platform that combines virtual patient observation, virtual nursing, and workforce augmentation through a unified hardware, software, and user interface. Hospitals subscribe to deploy Monitoring Units (MMUs) with cameras in patient rooms, enabling remote observers to monitor up to 12 patients simultaneously for fall prevention, pressure-injury reduction, and nursing support. Offerings are sold as a turnkey solution including software licensing, hardware, professional implementation/training, and 24/7 live support.

Product overview

Collette Health offers an integrated virtual care platform combining virtual patient observation, virtual nursing, and workforce augmentation through a single hardware, software, and user interface. The core products include Virtual Patient Observation (VPO) for continuous remote monitoring to prevent falls and adverse events, and Virtual Nursing for supporting admissions, discharges, and care coordination. The +Staff workforce augmentation service provides over 100 expert virtual observers who have delivered more than 1 million observation hours. Through the acquisition of Virtual Nursing Academy, Collette Health provides education alongside technology. Additional offerings include Human-Centered AI, HAPI Monitoring for pressure injury prevention, flexible hardware solutions, cloud-native architecture, and professional services. The company has achieved consecutive Best in KLAS #1 rankings for Virtual Sitting & Nursing in 2025 and 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• Virtual Patient Observation (VPO) Continuous 24/7 remote patient monitoring solution that prevents patient falls, reduces hospital-acquired pressure injuries, reduces social isolation, detects contraband, protects medical devices, improves staff safety, and prevents patient elopement via AI-enhanced virtual observers and Monitoring Units (MMUs) deployed in patient rooms. Targeted at acute-care hospitals and nursing departments.
• Virtual Nursing Virtual nursing solution that supports admissions and discharges, improves family accessibility, supports team care models and specialized bedside care, deepens documentation abilities, supports patient education, boosts virtual rounding, and empowers top-of-license nursing practice. Targeted at hospital nursing departments.
• +Staff Virtual Workforce Augmentation Managed workforce augmentation service providing Collette Health's expert virtual observers (100+ staff) to hospitals needing supplemental sitter capacity, delivering 1+ million observation hours of remote 1:1 patient observation. Targeted at hospitals facing nursing staffing shortages.
• Virtual Nursing Academy Online education program for virtual care nursing acquired to serve as the premier resource for virtual nursing education, providing hospitals with clinical implementation expertise and training alongside technology. Targeted at hospital nursing leadership and educators.
• Virtual Care Platform Unified cloud-first platform combining virtual observation, virtual nursing, and workforce engagement through a single hardware, software, and user interface, integrating with existing EHRs, smart boards, and TVs. Targeted at enterprise hospitals and health systems seeking a single integrated virtual care solution.
• Flexible Hardware (Monitoring Units) Innovative hardware solutions including Monitoring Units (MMUs) equipped with cameras designed for at-risk patients, integrated with the virtual care platform and 32-inch UX monitor. Sold as part of the turnkey solution. Targeted at hospitals deploying virtual observation.
• Professional Services Clinical implementation and training services, plus ongoing support, to help healthcare organizations design, develop, and deploy virtual care programs. Targeted at hospitals implementing the Collette Health platform.

Quantifiable outcome

• $3.96 billion in cost savings delivered to partnered hospitals
• +7 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered major, minor and core.

• Prime HealthcaremajorStrategic or Co-development Partner · 19 May 2026Strategic partnership to expand virtual sitting technology across Prime Healthcare's hospital network. Prime Healthcare reduced patient falls by 84% and plans to grow virtual nursing programs. Partnership represents significant enterprise customer expansion.
• Minnesota Organization of Leaders in Nursing (MOLN)minorStrategic or Co-development Partner · 26 January 2026MOLN partnership with Virtual Nursing Academy to strengthen virtual care leadership statewide. Collaborative initiative for nursing leadership education and virtual care implementation.
• Sentara HealthminorStrategic or Co-development Partner · 18 November 2025Collaboration on HealthLeaders webinar 'The Future Is Hybrid: Redesigning the Healthcare Workforce' featuring Sentara Health's Senior Vice President and Chief Nursing Officer Amber Price discussing hybrid workforce models.
• VonagecoreTechnology or Integration · 20 October 2025Technology partnership integrating Vonage Video API into Collette Health's virtual care platform. The integration aims to improve patient outcomes, reduce falls, address nursing shortages, and enable remote patient monitoring. Already logged over 24 million participant minutes demonstrating mature integration and proven scale.
• AcesocoreTechnology or Integration · 7 October 2025Partnership to advance smart patient room technology through integration with Aceso. Integration delivers seamless virtual care through in-room televisions, enhancing patient engagement while optimizing clinical workflows.
• Virtual Nursing Academy (VNA)coreStrategic or Co-development Partner · 2 October 2025Acquisition of Virtual Nursing Academy (VNA), an online program for virtual care education. The acquisition combines technology, clinical expertise, and education to improve virtual nursing implementation and scale virtual care programs. Provides hospitals with both technology and clinical implementation expertise.
• American Telemedicine Association (ATA)minorStrategic or Co-development Partner · 17 July 2025Partner in webinar production 'Reshaping Healthcare Delivery' discussing virtual nursing transformation and nursing workforce strengthening. ATA collaboration adds credibility and industry reach.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AvaSure: AvaSure is the most direct competitor, offering a virtual patient observation and virtual nursing platform for hospitals. It serves a similar acute-care customer base with the same core use cases (fall prevention, sitter replacement, virtual nursing) and historically competed head-to-head with Collette Health (formerly Medsitter) for KLAS recognition in virtual sitting.
• Hicuity Health: Hicuity Health provides continuous virtual monitoring and acute care telehealth services to hospitals, including tele-ICU and virtual nursing. It is a direct competitor in the provider-integrated virtual care category, particularly for higher-acuity virtual nursing and command-center workflows overlapping Collette Health's platform.
• Caregility: Caregility offers a virtual care platform (Cloud Care) for inpatient virtual sitting, virtual nursing, and tele-ICU across health systems. It directly overlaps with Collette Health's integrated observation-plus-nursing positioning and competes for similar hospital IT budgets.
• Equum Medical: Equum Medical delivers acute care telehealth services including virtual nursing, tele-ICU, and virtual sitting to hospitals and health systems. It is a direct peer in provider-integrated virtual care, targeting the same nursing-shortage pain points Collette Health addresses.

Emerging players

• Artisight: Artisight provides AI-powered sensor and computer-vision-based patient observation for hospitals, including fall prevention and behavior monitoring. It overlaps with Collette Health's AI-augmented virtual sitting roadmap and is an emerging player in the smart hospital room category.
• Andor Health: Andor Health offers a virtual care collaboration platform with AI-driven clinical workflows for hospitals, including virtual nursing and bedside observation modules. It is an emerging player competing for the same virtual nursing budget category.

Broad incumbents

• American Well (Amwell): Amwell is a broad telehealth incumbent offering provider-integrated virtual care, including virtual nursing and inpatient workflows to health systems. While it competes at the high level for hospital virtual care spend, its portfolio is much wider (D2C, payer, behavioral) and it is not specialized in virtual sitting.
• Teladoc Health: Teladoc Health is a broad incumbent in virtual care, with hospital and health system offerings adjacent to virtual nursing and RPM. It overlaps at the category level but is not a direct specialist in virtual sitting or bedside observation, making it a broader-incumbent comparison rather than a head-to-head rival.
• Cisco (Webex for Healthcare): Cisco's Webex for Healthcare offers video and collaboration infrastructure used by hospitals for telehealth, virtual sitting, and care team coordination. It is a broader-incumbent comparison as a horizontal video platform that competes for the underlying video infrastructure layer in virtual care workflows.

Regional players

• Vivify Health: Vivify Health provides remote patient monitoring and connected care platforms, with a stronger historical footprint in home-based and post-acute RPM rather than in-hospital sitting. It is thematically adjacent as a virtual care platform targeting similar end customers (health systems) but with a different care setting focus.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/collettehealth

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Collette Health