Blitzz Software

What Blitzz Software does

Blitzz Software is a privately held, founder-owned SaaS company headquartered in Los Gatos (with operational base in San Jose), California, that builds an AI-powered remote visual assistance platform for contact centers, field service teams, and inspection companies. Founded in 2017 by Rama Sreenivasan (CEO, MIT scientist) and Keyur Patel (CTO, ex-Google), the company employs 51-100 people and is incorporated as Blitzz, Inc. in California. Its core technology is a WebRTC-based browser-to-browser video stack that requires no app downloads, enabling customer-facing agents, technicians, and inspectors to share live video with timestamps, GPS, AR annotations, OCR-extracted text, and AI-generated summaries. The product suite comprises Blitzz Concierge (visual remote assistance for customer support), Blitzz Inspect (remote video inspections with offline capture), Blitzz Co-Browse (screen sharing), and Owlbert AI (an AI assistant providing chat translation in 12 languages and AI call summaries).

The company monetizes primarily through per-user, per-month SaaS subscriptions with annual billing options for enterprise, plus usage-based components tied to video minutes; pricing is quote-based for enterprise and productized for self-serve tiers with a 14-day free trial. Go-to-market combines direct enterprise field sales, a channel partner/VAR program, and marketplace listings on Salesforce AppExchange, ServiceNow Store, Zendesk Marketplace, and Genesys AppFoundry, with deep native integrations that sync session data automatically into CRM/ITSM records. Named customers span automotive (BMW North America, Belron, SafeLite), logistics (FedEx), telecom (SaskTel, Rogers, Northwestel), manufacturing (Sealy, Krones), engineering/inspection (Burns McDonnell, DNV), and security (Guardian Protection). Reported operational scale includes tens of thousands of deployed agents and millions of monthly video minutes. Compliance posture (SOC 2 Type 2, ISO 27001, HIPAA, GDPR, LGPD) on Microsoft Azure infrastructure enables regulated vertical sales. The company has remained primarily bootstrapped following approximately $1.2M in disclosed seed funding in 2017-2018 and shows no M&A activity, no external institutional control, and no parent company.

Name

Blitzz Software

Legal name

Blitzz, Inc.

Website

https://blitzz.co

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Blitzz Software provides an AI-powered WebRTC remote visual assistance platform that enables contact centers, field service teams, and inspection companies to resolve issues via live video, AR annotations, and screen sharing without app downloads, integrated with Salesforce, ServiceNow, Zendesk, and Genesys.

Ownership category

akta.pro rank

Product category

Remote Visual Assistance Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

akta.pro secondary industry

Marketing Automation & Campaign Management CRM (HDAEAFAB)

Keywords

• Remote visual assistance
• Video customer support
• Field service software
• Remote video inspections
• Screen co-browsing

Headquarters

HQ city

Los Gatos

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: SaaS subscription model with per-user, per-month pricing. Includes recurring revenue from seat-based licenses with annual or monthly billing options.
2. Usage-Based Add-ons: Usage-based components tied to video minutes or session volumes, potentially adding consumption-based revenue on top of base subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Blitzz provides an AI-powered, WebRTC-based remote visual assistance platform that enables contact centers, field service teams, and inspection companies to resolve customer issues remotely through browser-based live video, AR annotations, screen co-browsing, and offline data capture. The platform integrates natively with major CRM, ITSM, and contact-center systems (Salesforce, ServiceNow, Zendesk, Genesys, Zapier) and is sold primarily as a per-user SaaS subscription with a 14-day free trial and channel/marketplace distribution.

Product overview

Blitzz Software offers a unified platform of AI-powered remote visual assistance products designed for contact centers, field service teams, and inspection companies. The core portfolio includes Blitzz Concierge (visual remote assistance for customer support), Blitzz Inspect (remote video inspections), and Blitzz Co-Browse (screen co-browsing), all powered by the Owlbert AI engine. These products work together to enable organizations to resolve customer issues remotely through live video, AR annotations, and collaborative screen sharing without requiring app downloads. Blitzz Capture adds offline data capture capabilities for field inspections in connectivity-challenged environments. The platform integrates natively with major CRM and ITSM systems including Salesforce, ServiceNow, Zendesk, and Genesys, enabling seamless workflow automation.

Differentiator

Problem solved

Functional benefit

Brands

• Blitzz Concierge: AI-powered visual remote assistance platform for customer support teams and contact centers
• Blitzz Inspect
• Blitzz Co-Browse
• Owlbert AI

Products and services

• Blitzz Concierge AI-powered visual remote assistance platform for contact centers and field service teams. Agents see through the customer's camera via live video, AR annotations, and screen sharing to resolve issues instantly without requiring app downloads.
• Blitzz Inspect Remote video inspection platform for inspection companies, auditors, and quality control teams. Enables property inspections, equipment audits, and compliance checks remotely with timestamped photos, GPS data, and AI-generated summaries.
• Blitzz Co-Browse Screen co-browsing solution that lets agents navigate and guide customers through their screens, resolving issues faster by seeing exactly what the customer sees to boost conversion and confidence.
• Owlbert AI AI-powered assistant integrated into the Blitzz platform, providing NLP-based real-time chat translation in 12 languages and computer-vision OCR to extract serial numbers, VINs, meter readings, and product labels from video frames.
• Blitzz Capture Offline mode add-on that lets participants capture photos, documentation, and data in areas with limited or no internet connectivity, with automatic sync on reconnection while preserving GPS coordinates and timestamps.

Quantifiable outcome

• 60% reduction in truck rolls
• +2 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• SalesforcecoreTechnology or IntegrationNative integration with Salesforce Service Cloud enabling embedded visual assistance within Salesforce workflows. Available on Salesforce AppExchange marketplace for easy discovery and deployment.
• ServiceNowcoreTechnology or IntegrationIntegration with ServiceNow ITSM and customer service workflows allowing visual assistance capabilities within the ServiceNow platform. Available through ServiceNow Store.
• ZendeskcoreTechnology or IntegrationNative integration with Zendesk support platform enabling visual assistance capabilities directly within Zendesk ticketing and support workflows. Listed on Zendesk Marketplace.
• GenesyscoreTechnology or IntegrationIntegration with Genesys cloud contact center platform for embedding visual assistance into customer service interactions. Available on Genesys AppFoundry.
• Microsoft AzuresupportingTechnology or IntegrationInfrastructure cloud partner hosting the Blitzz platform. Azure provides the underlying compute, storage, and networking capabilities supporting global service delivery.
• Channel Partner Program (VARs)coreChannel Partner/ Reseller/ DistributorValue-added reseller program enabling partners to resell and distribute Blitzz visual assistance solutions to their customer bases with margin incentives and sales support.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Help Lightning: Help Lightning provides AR-based remote visual assistance for field service and manufacturing, overlapping directly with Blitzz's AR annotation and remote expert guidance use cases.
• Scope AR: Scope AR delivers AR remote assistance and visual work-instruction tools for field service and manufacturing, a direct competitor to Blitzz's visual assistance and inspection offerings.
• CrankWheel: CrankWheel provides screen-sharing and co-browsing tools for sales and support teams, a direct comparator to Blitzz Co-Browse for agent-guided customer interactions.
• Glance Networks: Glance offers co-browsing, screen-share, and visual engagement solutions for customer support and financial services, overlapping with Blitzz Co-Browse and Concierge.
• Librestream (Onsight): Librestream's Onsight platform provides remote video collaboration and AR-assisted guidance for field service and inspection, comparable to Blitzz Concierge and Inspect in industrial and energy verticals.
• TechSee: TechSee is a direct competitor in AI-powered visual customer assistance, combining computer-vision with live video support for contact centers and field service. Overlaps directly with Blitzz Concierge and Owlbert AI on AI-driven visual troubleshooting.
• Surfly: Surfly offers co-browsing, video chat, and live engagement for customer support and sales, directly comparable to Blitzz Co-Browse and Concierge for in-session visual guidance.

Broad incumbents

• Splashtop: Splashtop provides remote-access and remote-support solutions used by MSPs and enterprise IT teams, with comparable but broader remote-support capabilities versus Blitzz's visual-assistance focus.
• TeamViewer: TeamViewer is a broad remote-support and remote-access incumbent that has expanded into AR-assisted remote support (via acquisitions), overlapping with Blitzz's remote visual assistance but serving a much wider set of IT support and enterprise use cases.
• LogMeIn (GoTo Resolve): LogMeIn / GoTo Resolve offers attended remote support and IT management as part of a broader communications portfolio, competing with Blitzz where customers want a single vendor for remote support, although without Blitzz's depth in AR-guided visual assistance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat8 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/blitzz
• Xx.com/blitzz_co

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds4 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Blitzz Software