Backtrace
- Company typePrivate
- Founded2014
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Backtrace firmographics
Firmographics- Name
- Backtrace
- Legal name
- Sauce Labs Inc.
- Website
- https://backtrace.io
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Backtrace industry classification
Industry- Product category
- Application Performance Monitoring / Error & Crash Reporting Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Testing, Automation, Crash Reporting & Telemetry SDKs (MPAFAFAM)
Keywords
Where Backtrace is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Backtrace business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription - Per Seat: Per-user annual subscription model with tiered pricing based on platform coverage. Developer tier is free for individuals. Standard tier priced at $600-$1200 per user per year depending on platform coverage. Professional tier is custom-priced with dedicated account management.
- Enterprise Custom Contracts: Professional tier offers custom pricing for enterprises requiring on-premise deployments, custom retention policies, dedicated technical account managers, and security reviews.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Free tier for individual developers with basic crash reporting |
| Subscription | Annual | Team tier with expanded capacity and features |
| Subscription | Multi-year contract | Enterprise tier with custom solutions and priority support |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Backtrace product offering
Product offeringCore offering
Backtrace provides an enterprise-grade error monitoring and crash reporting platform that captures, deduplicates, and analyzes crashes, exceptions, hangs, ANRs, and low-memory events across Unity, Unreal, and custom game engines; Android, iOS, macOS, tvOS; PC (Windows, Linux, macOS); and certified game console platforms (PlayStation, Xbox, Nintendo Switch). It delivers symbolicated minidump analysis, custom-attribute-rich crash reports, issue-based alerts, and workflow integrations (Jira, Slack, PagerDuty, DataDog), available as cloud or on-premise deployments for game studios, mobile app developers, and large enterprises.
Product overview
Backtrace is a unified error management and crash reporting platform designed for games, mobile apps, and software development. The core product is the Backtrace Error Monitoring Platform, which integrates with multiple game engines (Unity, Unreal Engine, Custom Game Engines) and platforms (Windows, Linux, macOS, Android, iOS, FreeBSD, game consoles). The platform offers language-specific integrations for C/C++, C#, Java, JavaScript/Node.js, Python, Go, Rust, and Electron. Backtrace provides deployment flexibility with cloud-hosted (multi-tenant and dedicated) and on-premises options. Pricing tiers include Developer (free), Standard ($600-$1200/user/year), and Professional (enterprise custom). The platform differentiates through industry-leading minidump support, intelligent deduplication, symbolication, and deep debugging capabilities including source code integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Backtrace Error Monitoring Platform Industry-leading error management and crash reporting platform for games, mobile apps, and software. Captures, prioritizes, and resolves errors across any platform, engine, or scale with minidump support, symbolication, deduplication, and deep debugging capabilities.
- Backtrace for Unity Unity-Verified Solution Partner integration for Unity game developers. Easy integration via Unity Package Manager (UPM), captures crashes across Android, PC, and consoles, and collects Unity-specific metadata, screenshots, and scene or hierarchy information.
- Backtrace for Unreal Engine Integration for Unreal Engine to capture player-impacting crashes and errors with accurate callstacks, memory values, and advanced dump analysis for rapid root cause identification.
- Backtrace for Custom Game Engines Native crash and error capture libraries for C++, Android, iOS, JavaScript, and other custom engines with certified integrations for PlayStation, Xbox, Nintendo Switch, and Google Stadia gaming consoles.
- Backtrace for Android Open-source Android library (Java/Kotlin) for crash and error reporting. Supports NDK for native crashes, captures system information including device GUID, OS version, memory usage, and network state, and includes ProGuard and R8 deobfuscation.
- Backtrace for iOS Open-source pod for Swift and Objective-C applications with industry-leading dump aggregation for macOS, iOS, and tvOS and full dSYM support.
- Backtrace for Windows Windows crash reporting with Crashpad integration, Visual Studio Extension for automated installation, and support for Windows 32 and 64-bit systems with file attachment capabilities.
- Backtrace for Linux Linux crash reporting supporting bcd (lightweight library), ptrace debugger, Breakpad/Crashpad, coresnap for core dump management, and JSON document processing.
- Backtrace for macOS macOS crash reporting with Crashpad and native pod support for macOS, iOS, and tvOS applications.
- Backtrace for Python Python error reporting supporting Python 2, Python 3, and PyPy. Captures source code, errors across all environments, and allows querying on versions, functions, libraries, and user data, exposed via a Python API.
- Backtrace for Node.js Node.js error, hang, and crash reporting with a Promise API that integrates directly into event emitters.
- Backtrace for JavaScript JavaScript error, hang, and crash reporting for web applications to ensure players keep playing.
Quantifiable outcome
- 50-90% reduction in debugging time for CI/CD pipeline failures
- +1 more outcomes
Companies that use Backtrace
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles3 records
Backtrace technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability5 records
Feature10 records
Backtrace partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Unity TechnologiescoreOfficial Unity Verified Solution Partner with certified integration into Unity engine. Provides easy installation via Unity Package Manager and Unity Asset Store. Captures Unity-specific metadata including scene information, game objects, and custom attributes.
- Sony Interactive EntertainmentcoreOfficially approved integration for PlayStation platforms (PS4, PS5). Certified integration enables game developers to capture crashes and errors from PlayStation games.
- Microsoft XboxcoreOfficially approved integration for Xbox platforms. Certified integration enables game developers to capture crashes and errors from Xbox One and Series X|S games.
- NintendocoreOfficially approved integration for Nintendo Switch. Certified integration enables game developers to capture crashes and errors from Nintendo Switch games.
- GameBenchminorJoint webinar on game performance automation combining GameBench's performance analysis with Backtrace's error reporting.
- GameDriverminorPartnership for automated playtesting platform combined with Backtrace's automated error reporting.
- SlackcoreIntegration for team notifications and error alerts. Part of workflow integration ecosystem.
- Jira (Atlassian)coreDeep integration with Jira Cloud and Jira Server. Supports OAuth 2.0, OAuth 1.0, and Basic authentication. Issue-based alerts can create Jira tickets automatically.
- PagerDutycoreIntegration for operational alerting and incident management. Part of alerts/operations integration ecosystem.
- DataDogcoreIntegration for monitoring and observability. Part of monitoring integration ecosystem.
- GitHubcoreIntegration for source control and issue tracking workflows. Part of workflow integration ecosystem.
- DiscordcoreIntegration for developer community notifications and team alerts. Community channel for Backtrace users.
- Microsoft TeamscoreIntegration for enterprise team notifications and collaboration. Part of messaging integration ecosystem.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
Backtrace competitors and assessment
Company assessmentDirect peers
- Instabug: Mobile-focused bug reporting and crash analytics platform serving app developers across iOS and Android. Comparable in mobile app debugging and in-app feedback use cases, with overlap in mobile app developer customer segment.
- Sentry: Leading application monitoring and error tracking platform that competes directly with Backtrace across web, mobile, and game developers. Sentry's broader language coverage (Python, JavaScript, Java, etc.) and free-tier adoption make it the primary head-to-head competitor in developer-led error monitoring.
- Honeybadger: Developer-focused error tracking and uptime monitoring for Ruby, Python, JavaScript, and Go applications. Comparable as a developer-led error monitoring solution with similar self-serve SMB pricing model and language/framework integrations.
- Raygun: Error monitoring and crash reporting platform offering both application performance monitoring (APM) and real-user monitoring. Direct overlap with Backtrace in mobile and web error tracking, with comparable per-seat SaaS pricing model and SMB-to-enterprise customer base.
- Rollbar: Error tracking and monitoring platform with code-level visibility and automated grouping. Direct comparable in SaaS error monitoring with similar per-event pricing, targeting development teams seeking lightweight alternatives to enterprise APM suites.
- Bugsnag: Error monitoring platform (now part of SmartBear) focused on mobile and web application stability. Direct competitor in mobile crash reporting with stability scoring and release health features that overlap Backtrace's core use cases for mobile app developers.
Broad incumbents
- Firebase Crashlytics: Google's free crash reporting tool bundled into Firebase, dominant in mobile (Android/iOS) crash monitoring. While focused on mobile rather than console/PC gaming, it represents the most ubiquitous free competitor and a pricing benchmark for Backtrace's paid tiers.
- New Relic: Enterprise APM and observability platform offering error analytics as part of broader application performance monitoring. Competes at the upper end of the enterprise market where Backtrace's Professional tier targets customers seeking comprehensive monitoring rather than error-only solutions.
- Datadog: Public, multi-product observability platform with APM, log management, and error tracking. While much broader than Backtrace, Datadog competes at the enterprise monitoring layer and integrates with the same workflow tools (PagerDuty, Slack, Jira) used by Backtrace customers.
Emerging players
- Embrace: Mobile observability platform focused on user session replay and crash analysis for mobile apps. Overlaps with Backtrace's mobile app developer segment and competes for budget allocated to mobile debugging, with stronger mobile-only specialization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Backtrace social profiles
Digital presenceBacktrace compliance and trust
Trust signalCompliance3 records
Backtrace financial estimates
Financial estimateRevenue estimate
Valuation estimate
Backtrace leadership team
Management profileNumber of profiles
Profiles8 records
Backtrace funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Backtrace M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Backtrace
What does Backtrace do?
Backtrace provides an enterprise-grade error monitoring and crash reporting platform that captures, deduplicates, and analyzes crashes, exceptions, hangs, ANRs, and low-memory events across Unity, Unreal, and custom game engines; Android, iOS, macOS, tvOS; PC (Windows, Linux, macOS); and certified game console platforms (PlayStation, Xbox, Nintendo Switch). It delivers symbolicated minidump analysis, custom-attribute-rich crash reports, issue-based alerts, and workflow integrations (Jira, Slack, PagerDuty, DataDog), available as cloud or on-premise deployments for game studios, mobile app developers, and large enterprises.
Is Backtrace a public or private company?
Backtrace is a private company. It is classified as corporate owned and is currently operating.
When was Backtrace founded?
Backtrace was founded in 2014. It employs 11 to 50 people.
Where is Backtrace based?
Backtrace is headquartered in New York, United States, in the North America region.
How does Backtrace make money?
Two revenue lines are on record. Subscription - Per Seat is the primary driver. The others are enterprise Custom Contracts.
Who are Backtrace's main competitors?
Direct peers on record are Instabug, Sentry, Honeybadger, Raygun, Rollbar and Bugsnag. Broad incumbents are Firebase Crashlytics, New Relic and Datadog. Embrace is listed as an emerging player.
Does Backtrace have an API?
Yes. Backtrace provides an API for integrating error reporting into workflows. The platform supports webhooks (HTTP Webhooks) as a custom integration option, allowing users to push error data into their workflow systems. Additionally, the platform integrates with various issue tracking and monitoring tools through native integrations. Developer documentation is at docs.saucelabs.com/error-reporting.
What industry is Backtrace in?
Backtrace's product category is Application Performance Monitoring / Error & Crash Reporting Software. Its primary akta.pro industry code is MPAFAFAM, Testing, Automation, Crash Reporting & Telemetry SDKs. Its SIC code is 7372.