VoiceSage
VoiceSage is an Irish-headquartered cloud messaging platform that delivers proactive, omnichannel conversational messaging — SMS, Rich Media Messaging, IVM, WhatsApp, and RCS — to mid-to-large enterprises in financial services, retail, healthcare, utilities, and the public sector, with PCI-DSS and ISO-certified infrastructure.
- Company typePrivate
- Founded2003
- HeadquartersBlackrock, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What VoiceSage does
VoiceSage is an Irish-based cloud communication company (legal entity: VoiceSage Global Holdings DAC) that provides a conversational messaging and customer engagement platform aimed at mid-to-large enterprises. Its core product portfolio spans SMS, Rich Media Messaging (RMM), Interactive Voice Messaging (IVM), WhatsApp for Business, RCS Fallback, and email, unified under the VoiceSage Console and exposed via a developer API. The platform is positioned around proactive, outbound customer communication — particularly debt collection, payment reminders, appointment notifications, and direct marketing — with the stated goal of reducing inbound contact center volumes and improving self-service completion rates through mobile messaging and integrated payment flows with Stripe, Global Payments, and PayPal.
The technical foundation is a cloud-based, API-first architecture that supports over 2 million messages per day and integrates into customer CRM, payment, and contact center systems. The platform holds PCI-DSS Level 1, ISO/IEC 27001, and ISO/IEC 27018 certifications, which are central to its positioning in regulated financial services and healthcare environments. Documented integrations, optichannel routing logic, and a real-time agent inbox with capacity for 30+ simultaneous conversations per agent form the core operational feature set. AI/ML capability is limited to keyword-based chatbots and process automation; no proprietary models or AI-native features are disclosed.
VoiceSage generates revenue through enterprise SaaS subscriptions combined with usage-based, pay-as-you-go billing tied to messaging volume. Pricing is quote-based and not publicly disclosed. Go-to-market is direct enterprise field sales targeting financial services, retail, healthcare, utilities, insurance, housing associations, and local authorities, with named customers including Vanquis Bank, Home Retail Group, The Very Group, SSE, PayPal, and Shop Direct. The company maintains offices in Dublin and London, with U.S. operations established through the October 2021 acquisition of Texas-based mobile messaging firm 2sms.
VoiceSage firmographics
Firmographics- Name
- VoiceSage
- Legal name
- VoiceSage Global Holdings DAC
- Website
- https://voicesage.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VoiceSage is an Irish-headquartered cloud messaging platform that delivers proactive, omnichannel conversational messaging — SMS, Rich Media Messaging, IVM, WhatsApp, and RCS — to mid-to-large enterprises in financial services, retail, healthcare, utilities, and the public sector, with PCI-DSS and ISO-certified infrastructure.
- Ownership category
- akta.pro rank
VoiceSage industry classification
Industry- Product category
- Customer Engagement Messaging Software
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Team Messaging & Chat (BPAMAMAA)
- akta.pro secondary industry
- Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where VoiceSage is headquartered
LocationHeadquarters
- HQ city
- Blackrock
- HQ country
- Ireland
- HQ region
- Europe
Offices2 records
Markets served
VoiceSage business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Messaging Platform Subscription and Usage: VoiceSage operates on a cloud-based SaaS model providing conversational messaging solutions. Revenue is generated through platform access and messaging volume. The company offers pay-as-you-go options for campaigns and subscription-based access to the VoiceSage Console and API capabilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Enterprise Communication Solutions |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
VoiceSage product offering
Product offeringCore offering
VoiceSage provides a cloud-based conversational messaging platform that enables enterprises to run proactive, automated customer engagement campaigns across SMS, Rich Media Messaging (RMM), Interactive Voice Messaging (IVM), WhatsApp for Business, RCS fallback, and email. Its core offering combines the VoiceSage Console management platform with a Customer Engagement Developer API, targeting contact centers, debt collection, customer service, and direct marketing use cases in financial services, retail, healthcare, utilities, and the public sector.
Product overview
VoiceSage is a cloud-based conversational messaging and customer engagement platform offering a portfolio of channel-specific messaging products built around a central VoiceSage Console management platform. The core product suite includes SMS (Business Text Messaging), Rich Media Messaging (RMM), Interactive Voice Messaging (IVM), WhatsApp for Business, and RCS Fallback, each available as distinct channels. These channels are complemented by a Developer API for programmatic access and managed solutions for Debt Collection, Customer Service, and Direct Marketing spanning industries including financial services, retail, healthcare, utilities, insurance, and housing associations. The VoiceSage Console serves as the unified control layer, while sub-products such as SMS Chat, Two-way SMS, SMS Payments, SMS Logistics, Mobile Surveys, and Automated Reminder Calls provide targeted functionality within each channel.
Differentiator
Problem solved
Functional benefit
Products and services
- SMS (Business Text Messaging) Business SMS service for marketing, notifications, reminders, and alerts with two-way messaging capability allowing customers to respond directly for appointment confirmations or payment reschedules.
- Rich Media Messaging (RMM) Rich media mobile messaging solution that delivers personalized customer journeys with richer content including video, audio, images, documents, appointment scheduling, and integrated mobile landing pages for self-service actions.
- Interactive Voice Messaging (IVM) Voice messaging solution that automates outbound calls, manages call routing, and provides self-service options to reduce inbound contact centre volumes and costs.
- RCS - Rich Media Messaging Fallback Fallback solution enabling RCS-style rich messaging campaigns to reach all smartphones, expanding coverage beyond the approximately 20% of devices that natively support RCS.
- WhatsApp for Business WhatsApp Business integration enabling application-to-person messaging, two-way agent-to-customer conversations, automated interactive customer-journey bots, one-off notifications, and promotional campaigns.
- VoiceSage Console Central management platform for creating and managing messaging campaigns, automated flows, and two-way customer conversations from a single interface, with real-time inbox monitoring for agent productivity.
- Developer API Customer Engagement API enabling developers to build communications integrations, automate messaging workflows, and connect VoiceSage capabilities into existing CRM and business systems.
- Debt Collection Solution Automated debt collection and payment reminder solution using SMS, IVM, and RMM to increase payment rates by up to 65%, reduce inbound calls, and protect cashflow through self-service mobile payment options.
- Customer Service Solution Omnichannel customer service solution consolidating SMS, Rich Media Messaging, IVM, WhatsApp, and email into a single view to reduce inbound call volumes, increase agent productivity, and improve customer satisfaction scores.
- Direct Marketing Solution Mobile marketing solution using SMS, RMM, and IVM for targeted promotional campaigns, driving customer engagement increases of 56%, open rate improvements of 48%, and response rates 209% higher than other channels.
Quantifiable outcome
- 65% reduction in inbound calls to customer service teams
- +16 more outcomes
Companies that use VoiceSage
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles4 records
VoiceSage technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature8 records
VoiceSage partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 2smscoreVoiceSage acquired 2sms, a Texas-based mobile messaging firm, as a strategic move to expand its presence in the U.S. market. The acquisition aimed to strengthen VoiceSage's capabilities and customer base, which spans various industries including financial services, education, and retail. This strategic acquisition represents VoiceSage's primary expansion vehicle into the North American market.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
VoiceSage competitors and assessment
Company assessmentDirect peers
- MessageBird (Bird): Bird (formerly MessageBird) is a global omnichannel communications platform offering SMS, WhatsApp, voice, and email APIs for enterprise customer engagement. It targets the same mid-to-large enterprise buyers in retail, financial services, and contact centers as VoiceSage.
- Twilio: Twilio is a global cloud communications platform providing programmable SMS, voice, and omnichannel messaging APIs. It is the most direct competitor to VoiceSage's CPaaS offering, serving many of the same enterprise customers in financial services, retail, and contact centers.
- Sinch: Sinch is a leading CPaaS provider offering messaging, voice, and customer engagement APIs globally, with strong presence in financial services and retail. It competes head-to-head with VoiceSage on SMS, RCS, WhatsApp, and enterprise customer engagement use cases.
- Infobip: Infobip is a global cloud communications platform offering SMS, voice, RCS, WhatsApp, and conversational customer engagement solutions. Its enterprise focus and omnichannel positioning directly overlap with VoiceSage's product suite and verticals.
- CM.com: CM.com is a CPaaS and customer engagement platform providing SMS, voice, WhatsApp, and conversational AI for enterprises. It targets the same financial services, retail, and contact center customers with similar proactive messaging and payment use cases as VoiceSage.
- Plivo: Plivo provides cloud communications APIs for SMS, voice, and WhatsApp targeted at mid-market and enterprise developers. Its API-first CPaaS offering competes with VoiceSage's Developer API and Console for technical buyers building customer engagement workflows.
- Vonage (Ericsson): Vonage, now part of Ericsson, offers CPaaS APIs for SMS, voice, and WhatsApp as well as unified communications. It is a direct competitor in omnichannel customer engagement messaging for the same enterprise segments served by VoiceSage.
Broad incumbents
- Genesys: Genesys is a large contact center and customer experience platform with omnichannel routing, IVR, and messaging capabilities. It is a broader incumbent in the same contact center and customer engagement space where VoiceSage's proactive messaging and IVM solutions compete.
- Zendesk: Zendesk is a broad customer service and engagement platform with messaging, ticketing, and proactive outreach features. It competes with VoiceSage at the customer service solution level for enterprise buyers seeking omnichannel customer engagement.
- HubSpot: HubSpot is a broad CRM and marketing automation platform that includes SMS and conversational messaging as part of its customer engagement suite. It overlaps with VoiceSage's marketing and customer service use cases but is much wider in scope.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
VoiceSage social profiles
Digital presenceVoiceSage compliance and trust
Trust signalCompliance3 records
VoiceSage financial estimates
Financial estimateRevenue estimate
Valuation estimate
VoiceSage leadership team
Management profileNumber of profiles
Profiles1 record
VoiceSage funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VoiceSage M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VoiceSage
What does VoiceSage do?
VoiceSage provides a cloud-based conversational messaging platform that enables enterprises to run proactive, automated customer engagement campaigns across SMS, Rich Media Messaging (RMM), Interactive Voice Messaging (IVM), WhatsApp for Business, RCS fallback, and email. Its core offering combines the VoiceSage Console management platform with a Customer Engagement Developer API, targeting contact centers, debt collection, customer service, and direct marketing use cases in financial services, retail, healthcare, utilities, and the public sector.
Is VoiceSage a public or private company?
VoiceSage is a private company. It is classified as venture growth investor backed and is currently operating.
When was VoiceSage founded?
VoiceSage was founded in 2003. It employs 11 to 50 people.
Where is VoiceSage based?
VoiceSage is headquartered in Blackrock, Ireland, in the Europe region.
How does VoiceSage make money?
One revenue line is on record: messaging Platform Subscription and Usage.
Who are VoiceSage's main competitors?
Direct peers on record are MessageBird (Bird), Twilio, Sinch, Infobip, CM.com, Plivo and Vonage (Ericsson). Broad incumbents are Genesys, Zendesk and HubSpot.
Does VoiceSage have an API?
Yes. VoiceSage provides a Customer Engagement API and developer documentation for building communications integrations. The API enables businesses to automate outbound messaging communications and create powerful communications workflows, supporting integration with CRM and business processes. The platform also offers a console-based development environment and no-code/low-code campaign builder tools for creating automated messaging flows. Developer documentation is at platform.voicesage.com.
What industry is VoiceSage in?
VoiceSage's product category is Customer Engagement Messaging Software. Its primary akta.pro industry code is BPAMAMAA, Team Messaging & Chat, with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 513210 and its SIC code is 7372.