Sangoma Technologies

What Sangoma Technologies does

Sangoma Technologies Corporation is a Canadian public company (TSX: STC), founded in 1984 and headquartered in Markham, Ontario with a US corporate office in Sarasota, Florida. It delivers unified communications (UCaaS), contact center (CCaaS), and communications platform (CPaaS) services to small and medium businesses, mid-market enterprises, OEMs, carriers, and service providers, claiming more than 100,000 customers globally. The portfolio spans cloud, hybrid, and on-premises deployment models — including Switchvox on-prem PBX, a hybrid stack anchored by the Starbox survivability appliance, and a multi-tenant cloud platform — alongside collaboration tooling (TeamHub, Sangoma Meet), SIP trunking, IP phones and VoIP gateways, and managed networking and security services. AI features (conversational IVR, Sangoma Scribe transcription with sentiment cues, AI Assist for CX messaging, and the @ASKSangoma knowledge bot) are layered across the UCaaS and CCaaS surface.

The technology stack is built on proprietary in-house voice platforms with FreePBX and Asterisk open-source foundations, augmented by integrations with Microsoft Teams, EHR/PMS systems, Fortinet-powered security, and Quicklert safety technology. Sangoma holds SOC 2 Type I, PCI DSS, and HIPAA certifications that enable sales into healthcare, education, and payment-handling verticals, with explicit industry bundles for hospitality, manufacturing, and retail. The company's intellectual property portfolio spans registered trademarks for Sangoma, FreePBX, Digium/Asterisk logos, Starbox, Sangoma CX, and TeamHub.

Sangoma makes money primarily through recurring subscriptions (UCaaS, CCaaS, CPaaS, SIP trunking), supplemented by hardware sales (IP phones, gateways, network switches, SBCs), managed services (SD-WAN, internet, security, 5G access, power), and professional services. Go-to-market is channel-first through a Pinnacle Partner Program and a global distributor network including TD Synnex, ScanSource, Intelisys, and regional TSDs across NA, EMEA, APAC, and CALA, supplemented by direct field sales for enterprise and inside sales for SMB. Pricing is quote-based and tailored to business size. The company has historically grown via acquisition — Star2Star ($354M), NetFortris ($80M), VoIP Innovations ($42M), Digium, and .e4 — and as of May 2026 the Board is conducting a strategic review.

Name

Sangoma Technologies

Legal name

Sangoma Technologies, Inc.

Website

https://sangoma.com

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Sangoma Technologies is a Canadian public company that delivers cloud, hybrid, and on-premises unified communications, contact center, and SIP trunking solutions for SMBs, mid-market enterprises, and service providers across healthcare, education, retail, hospitality, and manufacturing verticals.

Ownership category

akta.pro rank

Product category

Unified Communications as a Service (UCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Radiotelephone Communications (4812)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

UCaaS Platforms & Suites (HDAIAHAA), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• Unified communications
• Cloud communications platform
• Contact center solutions
• SIP trunking services
• Business VoIP hardware

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. UCaaS Subscriptions: Monthly recurring revenue from cloud unified communications services including voice, video, messaging, and contact center. Subscription-based model with cloud, hybrid, and on-premises deployment options.
2. CCaaS (Contact Center as a Service): Contact center as a service offering with AI-powered CX solutions, real-time agent assistance, and omnichannel support.
3. CPaaS (Communications Platform as a Service): Communication platform services including APIs for developers to integrate communications capabilities.
4. SIP Trunking & Wholesale: SIP trunking services for voice connectivity, both retail and wholesale channels.
5. Hardware Sales: IP phones, VoIP gateways, network switches, and related hardware sold directly and through distribution partners.
6. Managed Services: Managed network services including SD-WAN, internet, security, Wi-Fi, and 5G access. Bundled managed services for complete business communications.
7. Professional Services: Implementation, support, and professional services for enterprise deployments.
8. MSP Services: Managed Service Provider solutions as part of cloud communications portfolio following NetFortris acquisition.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Sangoma sells Unified Communications and Collaboration software delivered as UCaaS, CCaaS, and CPaaS across cloud, hybrid, and on-premises deployments, bundled with proprietary IP phones, VoIP gateways, SBCs, SIP trunking, managed SD-WAN/security/5G services, and AI features (conversational IVR, transcription, AI Assist). It sells to SMBs, mid-market, enterprises, OEMs, carriers, and MSPs through direct sales and a global channel network, and supports its open-source FreePBX and Asterisk communities.

Product overview

Sangoma Technologies offers a comprehensive business communications portfolio spanning cloud, hybrid, and on-premises deployment models. The core offering includes UCaaS (cloud communications), Hybrid UCaaS with Starbox survivability, and Switchvox for on-premises deployments. Collaboration is enabled through TeamHub (chat, file sharing, video via Sangoma Meet) and Contact Center as a Service (Sangoma CX) with AI capabilities. The portfolio includes extensive hardware: IP phones (P-Series, D-Series, DC201 DECT), Vega VoIP Gateways, Session Border Controllers, and network switches. Managed services cover SD-WAN, internet, security (on-premises and cloud firewalls), and 5G access. AI features include conversational IVR, chatbots, Sangoma Scribe transcription, @ASKSangoma knowledge bot, and AI Assist. Open-source offerings (FreePBX, Asterisk) complement commercial products. The company serves healthcare, education, hospitality, retail, and manufacturing verticals with integrated solutions.

Differentiator

Problem solved

Functional benefit

Brands

• Switchvox: Unified Communications platform for businesses
• FreePBX
• TeamHub
• Sangoma AI
• Sangoma CX
• Starbox

Products and services

• UCaaS (Cloud Communications Platform)
• Hybrid UCaaS
• Switchvox (On-Premises UC)
• TeamHub
• Sangoma Meet (Video Conferencing)
• Sangoma CX (Contact Center as a Service)
• SIP Trunking & Faxing
• Wholesale SIP Trunking
• Managed Network & Connectivity
• Managed Security
• Managed 5G Access
• Sangoma Scribe
• Sangoma AI
• AI-Receptionist
• P-Series IP Phones
• D-Series IP Phones
• DC201 DECT Phones
• Vega VoIP Gateways
• Session Border Controllers (SBC)
• FreePBX
• Asterisk
• Starbox (Business Voice Plus)
• Sangoma Send
• Urgent Notify
• Microsoft Teams Integration
• Network Switches
• Sangoma Managed Power

Quantifiable outcome

• 99.999% uptime reliability
• +3 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered regional, core and major.

• Parallel TechnologiesregionalStrategic or Co-development Partner · 1 April 2026Strategic merger with Parallel Technologies and CRI (Communications Resources, Inc.) to strengthen national communications leadership. The combined entity positions as a leading partner with major industry players including Mitel, Intermedia, Zoom, Dialpad, RingCentral, and Sangoma.
• Avientek FZCOregionalChannel Partner/ Reseller/ Distributor · 1 April 2022Avientek FZCO partnered with Sangoma to expand collaboration solutions in the Middle East and Africa (MEA) region as part of key industry developments in the UC&C market.
• QuicklertcoreTechnology or IntegrationIntegration partnership for safety technology. Sangoma's Switchvox Unified Communications platform integrates with Quicklert's safety technology to provide unified emergency response, mass notifications, nurse call, and campus safety solutions.
• MicrosoftcoreTechnology or IntegrationSangoma offers Microsoft Teams integration, allowing customers to embed Sangoma communications within Microsoft Teams environments.
• FortinetcoreTechnology or IntegrationFortinet-powered on-premises firewall integrated into Sangoma's managed security offerings, providing intrusion prevention, antivirus, application control, and web filtering.
• TD SynnexmajorChannel Partner/ Reseller/ DistributorMajor global technology distributor for Sangoma hardware products across North America.
• ScanSourcemajorChannel Partner/ Reseller/ DistributorGlobal distributor partner for Sangoma hardware and communications solutions.
• IntelisysmajorChannel Partner/ Reseller/ DistributorTelecom services partner in North America for Sangoma cloud communications and trunking services.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS, CCaaS, and CPaaS APIs. It is a broad incumbent with comparable communications APIs and cloud voice/contact center offerings for SMBs and enterprises.
• Zoom Communications: Zoom's Zoom Phone and Zoom Contact Center extend its video-first collaboration platform into UCaaS and CCaaS. It is named in Sangoma's partner ecosystem as a competing platform incumbent with significantly larger scale.
• Cisco (Webex): Cisco/Webex offers UCaaS, CCaaS (Webex Contact Center), and hardware (IP phones, SBCs) for enterprises and SMBs. It is a broad incumbent that overlaps with Sangoma across cloud communications, hardware, and SIP/trunking.
• Microsoft (Teams Phone): Microsoft Teams Phone embeds UCaaS/PBX capabilities into Microsoft 365, increasingly competing with Sangoma in the SMB and mid-market. Sangoma's Microsoft Teams Integration partner relationship highlights both adjacency and competitive overlap.
• Avaya: Avaya provides UCaaS, CCaaS, and on-premises UC for mid-market and enterprise customers with global channel distribution. It competes with Sangoma's hybrid and on-premises Switchvox/Star2Star offerings in similar customer segments.

Direct peers

• RingCentral: RingCentral is a leading cloud UCaaS and CCaaS provider for SMBs and enterprises. It is the most directly comparable pure-play competitor to Sangoma in cloud-based business communications and contact center, with overlapping target markets and recurring revenue model.
• 8x8: 8x8 offers cloud UCaaS, CCaaS, and CPaaS to SMBs and mid-market customers globally. Like Sangoma, it bundles voice, video, contact center, and APIs under a subscription model with channel-led distribution.
• Mitel: Mitel provides UCaaS, hybrid, and on-premises business communications, including SIP trunking and contact center. It is named alongside Sangoma in the same partner ecosystem and serves overlapping SMB and mid-market customers.
• Intermedia: Intermedia is a cloud communications, UCaaS, and contact center provider focused on SMBs and channel partners. It is explicitly referenced in Sangoma's partner ecosystem and competes head-to-head for the same channel-led SMB market.
• Dialpad: Dialpad delivers AI-powered UCaaS and CCaaS to SMBs and mid-market. It overlaps directly with Sangoma on cloud communications and AI-driven features like transcription and real-time agent assistance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sangoma
• Facebookfacebook.com/sangoma
• LinkedInlinkedin.com/company/sangoma

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sangoma Technologies