Telecare

What Telecare does

Telecare (legal entity: Telecare Australia Pty Ltd, incorporated in Victoria, Australia) is an Australian virtual care provider founded in 2019 by Michael Wang (CEO), Lina Xu (COO), Dr. Christopher Sia (Chief Medical Officer), and Dr. Raymond Wen (Chief Growth Officer). The company operates a telehealth platform connecting patients — primarily in regional, rural, and remote areas of Australia — with a curated network of 300+ registered clinicians spanning 30+ medical specialties, including cardiology, psychiatry, paediatrics, neurology, gastroenterology, and nephrology. Patients access services either via GP referral (with referrals flowing through Best Practice, HealthLink, Medical-Objects, and Argus integrations) or through a self-service booking portal, then attend video consultations without requiring software downloads. The platform supports AI-assisted consultation transcription ("Autotranscribe"), electronic prescriptions dispensed through registered Australian pharmacies with postal delivery, and structured care pathways such as the ADHD/ASD Assessment Service delivered by FRANZCP psychiatrists.

Telecare monetizes through per-appointment specialist consultation fees paid upfront, with Medicare rebates typically refunded within three days, plus bulk-billing for eligible low socio-economic patients. Beyond direct consumer services, the company operates a substantial enterprise channel comprising partnerships with public hospitals and Primary Health Networks (including NCN Health, Mackay Hospital & Health Services, Wentwest PHN, Murrumbidgee PHN, Wide Bay, South West, Kyabram, Alexandra District, and Dhelkaya Health) for virtual outpatient care, and dedicated services under the Department of Veterans' Affairs. Adjacent product modules include RxPAD (electronic prescription pad), OPAU (workflow tool), the Stanhope GP Hybrid Service, Hospital In The Home, Pathology integration, and Digital Mental Health Services. The platform is certified to ISO 9001 (quality management) and ISO 27001 (information security) standards, and holds NSQDMH Standards Accreditation.

In August 2025, Telecare was acquired by NYSE-listed Teladoc Health (TDOC) for an undisclosed amount, as part of Teladoc's 2025 acquisition spree (Catapult Health, UpLift, Telecare) totaling over $110 million. The company continues to operate as a subsidiary, with its Australian leadership team retained. Prior to the acquisition, Telecare had raised approximately $2.17 million AUD across a 2019 Startmate pre-seed and a 2022 round led by Australian Medical Angels with participation from LaunchVic.

Name

Telecare

Legal name

Telecare Australia Pty Ltd

Website

https://telecare.com.au

Company type

Private

Founded year

2019

Operating status

Acquired

Headcount range

251–500 employees

Short description

Telecare is an Australian telehealth platform founded in 2019 that connects regional, rural, and remote patients with 300+ specialists across 30+ medical specialties via video consultations, while also partnering with public hospitals, Primary Health Networks, and the Department of Veterans' Affairs to deliver virtual outpatient care across Australia.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Ambulatory Health Care Services (621), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)

akta.pro secondary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Telehealth consultations
• Virtual specialist care
• Specialist medical referrals
• Digital mental health
• Hospital telehealth partnerships

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Specialist Telehealth Consultations: Revenue generated from specialist medical consultations conducted via telehealth platform. Patients pay upfront and receive Medicare rebates within 3 days after appointments.
2. ADHD/ASD Assessment Services: Structured telehealth pathway from assessment through to ongoing therapy support for ADHD and ASD, delivered by FRANZCP psychiatrists and ADHD mental health clinicians.
3. Public Hospital Partnerships: Partnerships with public hospitals and health services providing virtual outpatient care and specialist telehealth services.
4. Veteran Health Services: Specialized telehealth services for veterans under the Department of Veterans' Affairs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Telecare operates a telehealth platform that connects Australian patients with a network of 300+ registered clinicians across 30+ medical specialties for virtual specialist consultations. The company delivers per-appointment specialist consultations, structured ADHD/ASD assessment pathways, veteran health services under DVA, virtual outpatient care for public hospitals, and a hybrid telehealth/in-person GP service (Stanhope), with a primary focus on regional, rural, and remote Australian communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Specialist Telehealth Consultations Virtual specialist consultations across 30+ medical specialties connecting patients with Telecare's network of 300+ clinicians via secure video appointments without requiring downloads. Available Australia-wide with focus on regional and remote patients.
• ADHD/ASD Assessment Service A structured telehealth pathway for ADHD and autism spectrum disorder assessment, diagnosis, and ongoing treatment support delivered by FRANZCP psychiatrists and ADHD mental health clinicians from the patient's home.
• Veteran Health Services Specialized telehealth services for veterans providing access to specialists and allied health professionals through the Department of Veterans' Affairs framework.
• Virtual Outpatient Care Telehealth outpatient services delivered in partnership with public hospital and health services including Wide Bay Hospital and Health Services, South West Hospital and Health Services, and other regional hospitals, enabling specialist access for hospital patients.
• GP Hybrid Service (Stanhope) Hybrid service model combining telehealth consultations with in-person GP visits, enabling collaborative care between remote specialists and local doctors at the Stanhope location.
• Hospital In The Home Acute hospital-level care delivered in patient's home through telehealth monitoring and virtual specialist consultations, provided in partnership with public hospitals.
• Digital Mental Health Services Mental health telehealth consultations and psychiatric assessments delivered through the Telecare platform, accredited under the National Safety and Quality Digital Mental Health Standards.

Quantifiable outcome

• 100,000+ successful telehealth appointments completed
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Regional players

• HealthDirect Australia: HealthDirect Australia is a government-funded virtual health service providing health information, triage, and after-hours GP helpline services. It is a regional incumbent in the Australian telehealth space with comparable consumer reach and government endorsement, though it does not focus on specialist consultations.
• Visionflex: Visionflex is an Australian provider of telehealth hardware and software solutions, including examination cameras and consultation platforms. It is a regional peer with overlap in the Australian telehealth infrastructure market, though more focused on clinical-grade hardware than specialist marketplace services.

Direct peers

• Eucalyptus: Eucalyptus is an Australian digital health platform operating multiple telehealth brands (Pilot, Kin, Software) across men's health, women's health, and weight management. It competes with Telecare in the Australian direct-to-consumer specialist telehealth market, though with a narrower specialty focus.
• Teladoc Health: Teladoc Health is the NYSE-listed global telehealth leader and is now Telecare's parent company following the August 2025 acquisition. It directly competes in the same virtual specialist consultation category and now operates Telecare as a subsidiary serving the Australian market.
• Included Health (Doctor On Demand): Included Health (formerly Doctor On Demand) is a US-based virtual care company offering 24/7 access to doctors, specialists, and mental health providers. It is a direct international peer to Telecare in the multi-specialty virtual care provider category, with comparable revenue model and customer base.
• Coviu: Coviu is an Australian telehealth video consultation platform spun out of CSIRO, serving GPs, specialists, and allied health professionals. It directly competes with Telecare in the Australian virtual care provider market with overlapping integrations into Best Practice and similar GP software.
• Babylon Health: Babylon Health is a global digital health company offering AI-powered triage and virtual consultations. Although UK-headquartered and now restructured, it is a direct peer in the multi-specialty virtual care provider category, having pioneered comparable direct-to-consumer telehealth business models.

Emerging players

• Midnight Health: Midnight Health is an Australian digital health company operating telehealth brands such as Pilot and Mosh. It is an emerging player in the Australian direct-to-consumer telehealth market with partial overlap to Telecare's specialist consultation offering.
• UpLift: UpLift is a US-based online therapy and psychiatry platform that was acquired by Teladoc Health alongside Telecare in 2025. It is a partial peer focused specifically on the mental health and psychiatry portion of Telecare's service portfolio.

Broad incumbents

• Amwell: Amwell is a US-listed telehealth platform offering a broad portfolio of virtual care solutions to health systems, health plans, and employers. It is a broad incumbent peer to Telecare, with overlapping virtual specialist consultation offerings but a much wider enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/telecareau
• Facebookfacebook.com/telecareaustralia
• LinkedInlinkedin.com/company/telecare-online/?originalSubdomain=au

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecare