What Candoo Tech does

Candoo Tech (legal entity Candoo PBC, a New York Public Benefit Corporation founded in 2019 by Liz Hamburg) provides remote, human-delivered tech support and training designed specifically for older adults in the United States. The service is delivered by U.S.-based, W2 Tech Concierges who initiate sessions via phone, then connect to the customer's device through secure, permission-gated screen-sharing. Coverage spans smartphones, tablets, computers, printers, voice assistants, and applications, with emphasis on accessibility (hearing aid pairing, font sizing), online scam prevention, and use cases like telehealth, video calling, and online shopping. The company vets training content with geriatric specialists and cognitive enrichment experts, and publishes a free English/Spanish library of how-to guides and videos.

Name

Candoo Tech

Legal name

Candoo PBC

Website

https://candootech.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Candoo Tech is a Public Benefit Corporation that delivers remote, human-led tech support and training to U.S. older adults via phone and secure screen-sharing, sold as one-hour sessions, annual consumer memberships, and enterprise contracts with senior living operators and health plans.

Ownership category

akta.pro rank

Product category

Senior Tech Support and Digital Literacy Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Computer Related Services (541519)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Technology Assistance & Digital Support for Seniors (HSABAAAH)

akta.pro secondary industries

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Helpdesk & End-User Support Services (BPAEABAB), Assistive Technology & Accessible Digital Skills (EDAAAIAK)

Keywords

• Remote tech support
• Senior tech training
• Digital literacy services
• Age tech support
• Elderly technology help

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Consumer Annual Membership (Subscription): Annual subscription providing one 90-minute remote 'Get Started' session, unlimited Quick Support (up to 30 minutes per session), unlimited Rapid Responses, and free unlimited access to the on-demand library of How To Guides and videos. Billed annually. Couples membership available with an extra 90-minute session.
2. One-Time Remote Session (Transactional): Single one-hour remote support session purchased for one-off tech issues, troubleshooting, or skill learning. Priced at a flat rate per session. Allows consumers to try the service before committing to a membership.
3. Enterprise Membership (B2B Subscription): B2B subscription for senior living communities, health plans, hospital systems, and social service agencies. Includes 1:1 remote training, group lessons, a library of on-demand content, onboarding support, surveys, utilization reports, and ongoing data analytics. Enterprise tier includes group lessons and reporting not available in consumer plans.
4. Gift Cards: Pre-paid gift cards sold at fixed denominations ($80, $240, $360) redeemable for Candoo sessions or memberships. Sold directly via the website.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels10 records

Core offering

Candoo Tech provides remote tech support and training specifically designed for older adults, delivered by U.S.-based Tech Concierges via phone and secure screen-sharing sessions. The company sells one-hour remote sessions, annual individual and couple memberships, gift cards, and an enterprise tier (with group lessons and reporting) to senior living communities, health plans, and social service organizations, complemented by a free on-demand library of how-to guides and videos.

Product overview

Candoo Tech is a remote tech support and training service designed specifically for older adults, delivered by U.S.-based Tech Concierges via secure screen-sharing sessions. The core offering consists of One Hour Remote Sessions ($80/session), Annual Individual Memberships ($240/year), Couple's Memberships ($360/year), and Online Consumer Memberships ($228/year and up). The product portfolio is unified around remote, human-assisted tech support augmented by a free on-demand library of How To Guides and videos, and online group lessons (enterprise-exclusive). The service covers smartphones, tablets, computers, printers, and voice recognition devices (Alexa, Google Home), and includes fraud prevention guidance and accessibility support. Enterprise clients receive additional onboarding, reporting, and data analytics features.

Differentiator

Problem solved

Functional benefit

Products and services

• One Hour Remote Session A single one-hour remote support session purchased by individual consumers or caregivers to fix a specific tech problem or learn something new on a smartphone, tablet, or computer, priced at $80 per session.
• Annual Individual Membership Year-round remote tech support membership including one 90-minute Get Started Session, unlimited Quick Support (sessions up to 30 minutes), unlimited Rapid Responses, and free unlimited access to the on-demand How To Guides and videos library, priced at $240/year (individual) or $360/year for couples.
• Couple's Membership Annual membership for two people in the same household, including three in-person visits per year and unlimited phone and remote support for both partners, priced at $360/year with upgrade from individual membership available at $120.
• Online Consumer Membership Annual online-only consumer membership including two 90-minute sessions (three for couples), unlimited Quick Support for rapid tech questions, and free access to the on-demand How To Guide and video library, priced from $228/year for individuals and $340/year for couples.
• Candoo Tech Gift Card Prepaid gift cards sold at three fixed denominations ($80, $240, and $360) and redeemable for Candoo one-hour sessions, individual annual memberships, or couple's annual memberships.
• On-Demand How To Guides and Videos Library Proprietary library of step-by-step guides and video tutorials covering topics such as Zoom, Amazon, FaceTime, WhatsApp, Facebook, Instagram, Netflix, telemedicine, medication reminders, accessibility features, and online safety, available 24/7 in English and Spanish and included free with consumer and enterprise memberships.
• Online Group Lessons One-hour remote group training sessions covering topics such as smartphone basics, Zoom, telemedicine access, and app usage, available exclusively through enterprise memberships for senior living communities, health plans, and social service organizations.
• Enterprise Membership B2B subscription for senior living communities, Medicare Advantage health plans, hospital systems, and social service agencies that includes 1:1 remote training, online group lessons, the on-demand content library, onboarding support, surveys, utilization reports, and ongoing data analytics, with group lessons and reporting not available in consumer plans.

Quantifiable outcome

• 95% success rate with remote support sessions
• +7 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• ThriveMorecoreStrategic or Co-development Partner · 1 March 2026ThriveMore senior living community partnered with Candoo Tech in March 2026 to provide remote tech support and training for its residents, extending Candoo's reach in the senior living sector.
• TouchtowncoreStrategic or Co-development Partner · 1 July 2022Touchtown partnered with Candoo Tech in July 2022 to support and empower seniors in navigating technology. Touchtown provides digital engagement platforms for senior living communities, and the partnership integrates Candoo's 1:1 remote training and support into Touchtown's resident engagement ecosystem.
• AARP AgeTech CollaborativeflagshipStrategic or Co-development PartnerCandoo Tech is a proud member and collaborator of the AARP AgeTech Collaborative, an AARP-run accelerator and ecosystem program for AgeTech innovators. This membership provides network access, credibility, and potential partnership opportunities within the AARP ecosystem.
• Senior Living Communities (Lifespace, Springpoint, Trinity Woods, Vi Living, Mather, Episcopal, KaO)coreChannel Partner/ Reseller/ DistributorCandoo Tech partners with multiple senior living communities to provide remote tech support as an employee benefit or resident service. These communities include Lifespace Communities, Springpoint, Trinity Woods, Vi Living, Mather, Episcopal, and KaO (Keeping Adults). Candoo provides 1:1 training, group lessons, and reporting to support residents.
• Health Plans (Healthfirst)coreChannel Partner/ Reseller/ DistributorCandoo Tech partners with health plans such as Healthfirst to improve members' digital health literacy, help them access telehealth and healthcare portals, and comply with CMS digital literacy requirements. Enterprise memberships include group lessons and data analytics.
• Area Office on AgingminorChannel Partner/ Reseller/ DistributorArea Office on Aging partners with Candoo Tech to refer older adult clients to technology support services and incorporate Candoo's offerings into their digital literacy programs.
• JASAminorChannel Partner/ Reseller/ DistributorJASA (a social service organization in New York) partners with Candoo Tech to support older adults in navigating technology, combining Candoo's remote support with JASA's social services.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• It's Never 2 Late (iN2L): iN2L provides touchscreen-based engagement, content, and training technology specifically for senior living communities. It is the closest direct comp to Candoo's senior-living tech support and training offering, addressing similar buyers (operators, resident life teams) with a content + service bundle.
• GrandPad: GrandPad sells a simplified tablet for seniors bundled with a managed service (family-managed contacts, concierge support). It overlaps with Candoo on the 'trusted, managed tech experience for older adults' value proposition, particularly with caregivers purchasing on behalf of loved ones.
• GoGoGrandparent: GoGoGrandparent is a tech-enabled service that turns on-demand phone calls into senior-friendly rides, deliveries, and other services. It shares Candoo's service-as-subscription model for older adults and targets similar family-member purchasers, though its focus is mobility rather than tech support.
• Connected Living: Connected Living provides technology training, content, and engagement solutions for senior living residents and staff. It directly competes with Candoo's enterprise offerings to senior living operators, often positioning family-style tech help as a resident benefit.
• Linked Senior: Linked Senior offers a resident engagement platform for senior living communities, including digital content and programming. It competes for the same senior living operator budget that Candoo targets with its group lessons and on-demand library.

Emerging players

• Care.coach: Care.coach combines 24/7 human advocates with AI to support older adults and complex patients, including device and tech help. It overlaps with Candoo's human-plus-tech support model for seniors and serves some of the same Medicare Advantage and senior-living buyers.
• Intuition Robotics (ElliQ): Intuition Robotics markets ElliQ, an AI companion device for older adults focused on independence, health, and connectivity. While product-led, it competes for the same 'longevity tech for aging in place' buyer and overlapping partnership channels (health plans, senior living).

Broad incumbents

• Best Buy Geek Squad: Geek Squad is Best Buy's broad-based tech support and in-home setup service, which older adults and their families frequently use as an alternative to Candoo. It is a much larger incumbent with retail footprint and Geek Squad Aging in Place partnerships in senior living.
• Lively (formerly GreatCall): Lively (now part of Best Buy) offers simplified phones, medical alert devices, and urgent-response services for older adults. It overlaps with Candoo on senior-targeted tech-enabled services and is frequently bundled with caregiver-purchased plans.

Others

• AARP Older Adults Technology Services (OATS / Senior Planet): Senior Planet (program of OATS) provides free or low-cost technology training and digital literacy classes for older adults nationwide. It is a partial substitute for Candoo's training offering, particularly for budget-constrained seniors, and shares the same AARP ecosystem credibility.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/candootech

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds5 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Candoo Tech