One Call

What One Call does

One Call App LLC is a hyperlocal commerce platform that operates a consumer-facing super app alongside a business-facing SaaS console, connecting consumers with 3,000+ local business categories across 20+ countries. Its core products are custom-branded, shareable Reward Cards (each card unlocks value for up to 3 users and is redeemable across 16,000+ products and services), Mia AI (an NLP-based local discovery and engagement assistant), a Customer Feedback Platform with one-tap ratings and location-specific sentiment analysis, and a Business Console analytics dashboard tracking activations, redemptions, ROI, and multi-branch performance. The platform is built on a mobile-first architecture with cloud infrastructure, AI/ML for intelligent matching, and published integrations with Stripe, PayPal, Twilio, SendGrid, Mixpanel, and Google Analytics.

The company monetizes through tiered monthly subscriptions ($99 Starter / $199 Growth / $299 Pro), a $2,950 one-time Growth 1000 enterprise license with access to 50+ premium partners (Amazon, Walmart, Best Buy, Apple, Uber, Airbnb, CVS, Noon, Namshi, SHEIN, Target), $100 pay-as-you-go top-ups with auto-recharge, and an implied take rate on card redemptions. Go-to-market is multi-motion: product-led growth via free 100-card sign-up and self-serve console, direct-to-consumer distribution through native iOS and Android apps, and a regional franchise network where franchisees sell the SaaS to local businesses for recurring revenue share. The primary customer segment is small and medium-sized local businesses (salons, restaurants, real estate agents, service providers) seeking lower-cost acquisition and loyalty tooling; secondary segments are multi-location operators and growth-focused businesses.

One Call was founded in 2023 (firmographics data also references 2020) and is headquartered in Wilmington, Delaware, operating as a remote-first team of 101–250 employees. The company raised a $10M Series 2 in February 2025 and has executed a global rollout covering North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa, with business listings auto-published across 1,000+ hyperlocal websites. Note: M&A activity referencing a 'Jacksonville-based One Call' acquiring Data Dimensions for workers' compensation care coordination appears to relate to a separate entity sharing the same brand name and is excluded from this assessment of One Call App LLC.

Name

One Call

Legal name

One Call App LLC

Website

https://onecallapp.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

One Call App LLC operates a hyperlocal commerce platform combining a consumer super app, shareable Reward Cards, and the Mia AI discovery assistant, serving 10,000+ SMBs across 20+ countries via tiered SaaS subscriptions and a regional franchise network.

Ownership category

akta.pro rank

Product category

Customer Loyalty & Local Marketing Software

akta.pro primary industry

Rewards, Incentives & Gift Card Program Services (MPAAAIAG)

akta.pro secondary industries

Digital Goods & Gift Card Generalist Marketplaces (CRAFAAAJ), Multi-Merchant / Shopping Mall Gift Cards (FSAMANAC)

Keywords

• Hyperlocal commerce platform
• Customer loyalty software
• Reward card marketing
• Local business discovery
• AI shopping assistant

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Plans: Monthly subscription tiers (Starter $99/mo, Growth $199/mo, Pro $299/mo) providing defined quantities of Reward Cards with varying value limits ($10/$20/$30 per card) and feature access.
2. Enterprise One-Time License: Growth 1000 one-time payment of $2,950 for 1,000 shareable Reward Cards (up to $100 value each), 12-month expiry, all 50+ premium partners, and dedicated account manager.
3. Pay-As-You-Go Top-Up: Flexible credit purchases ($100) for seasonal campaigns or quick boosts, with auto-recharge at 80% consumption.
4. Transaction Take Rate: Revenue from card redemptions across the 16,000+ product catalog and participating local businesses network, likely earning a take rate on each transaction processed through the platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

One Call is a hyperlocal commerce platform offering two main products: a consumer-facing super app for discovering nearby services and deals, and a business-facing SaaS console that enables local businesses to issue custom-branded shareable Reward Cards. Each Reward Card can be shared with up to 3 people, unlocking value across 16,000+ products and local services, with built-in Mia AI assisting both consumers and businesses with discovery, recommendations, and engagement.

Product overview

One Call is a hyperlocal commerce platform consisting of two main products: the consumer-facing One Call Super App and the business-facing One Call Business Console. The platform enables businesses to issue shareable Reward Cards (custom-branded digital/physical cards usable by up to 3 people each) to drive customer acquisition, loyalty, and referrals. Mia AI serves as the built-in assistant for consumers to discover local services and deals. The ecosystem includes a Customer Feedback Platform for real-time engagement, franchise opportunities for market expansion, and tiered subscription packages (Starter, Growth, Pro) plus Growth 1000 for businesses. The platform connects consumers with 3000+ business categories across 20+ countries.

Differentiator

Problem solved

Functional benefit

Brands

• Mia AI: Built-in AI assistant for local shopping and saving, helping users find nearby services, discover coupons, save on delivery costs, get fast responses from businesses, and receive instant emergency help.
• Reward Cards
• One Call Business Console

Products and services

• One Call Super App Consumer-facing hyperlocal discovery and engagement mobile and web application that connects users with 3,000+ local business categories, provides exclusive vouchers and deals, and features Mia AI as a personal local assistant for finding nearby services. Available on iOS and Android.
• One Call Business Console All-in-one SaaS dashboard for businesses to manage customers, offers, and loyalty campaigns. Provides Reward Card management, customer engagement tools, Google Review integration, business analytics, and multi-branch management from a single platform.
• Reward Cards Custom-branded shareable digital and physical reward cards that drive customer loyalty and referrals. Each card can be shared with up to 3 people and used across 16,000+ products and local services. Available with values from $5 to $200 per card.
• Customer Feedback Platform Real-time customer feedback and engagement platform that collects feedback during or after store visits with one-tap rating systems, optional photo and comment submission, and location-specific sentiment analysis and reporting for businesses.

Quantifiable outcome

• 200% growth in 30 days
• +8 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core.

• AmazoncoreTechnology or IntegrationMajor e-commerce partner enabling Reward Card redemption on Amazon's platform. Cards are redeemable across Amazon's product catalog as part of the global partner network.
• WalmartcoreTechnology or IntegrationRetail partner included in the premium partner network. Reward Cards can be redeemed for purchases at Walmart, providing value for cardholders.
• Best BuycoreTechnology or IntegrationTechnology retail partner for Reward Card redemption. Included in all premium partner tiers enabling broad electronics and tech product access.
• CVScoreTechnology or IntegrationHealth and wellness retail partner enabling Reward Card redemption at CVS locations, expanding the redemption network for health-conscious consumers.
• NooncoreTechnology or IntegrationMiddle East regional e-commerce partner. Noon integration provides Reward Card redemption access for customers across MENA region.
• NamshicoreTechnology or IntegrationMiddle East fashion e-commerce partner. Namshi integration enables fashion and lifestyle Reward Card redemptions for regional customers.
• SHEINcoreTechnology or IntegrationGlobal fashion e-commerce partner. SHEIN partnership expands Reward Card redemption to fashion-conscious consumers worldwide.
• ApplecoreTechnology or IntegrationTechnology partner enabling Reward Card integration with Apple services and products. Premium partner in Growth 1000 package.
• UbercoreTechnology or IntegrationTransportation partner enabling Reward Card redemption for Uber rides and delivery services. Part of comprehensive lifestyle redemption network.
• AirbnbcoreTechnology or IntegrationTravel partner enabling Reward Card redemption for Airbnb bookings. Included in premium partner tier for businesses seeking travel-related rewards.
• TargetcoreTechnology or IntegrationRetail partner enabling Reward Card redemption at Target stores. Premium partner in Growth 1000 package for US market coverage.
• StripecoreTechnology or IntegrationPayment processor for secure transaction processing. Stripe powers payment gateway services across the platform for both consumer and business transactions.
• PayPalcoreTechnology or IntegrationDigital wallet payment partner. PayPal accepted as payment method for subscription plans and transaction processing on the platform.

Scale indicators11 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Groupon: Established deals and vouchers marketplace connecting local merchants with deal-seeking consumers. Comparable consumer-side proposition to One Call's Reward Card discovery and redemption flow.
• Square Loyalty: Loyalty module inside Block's Square POS ecosystem. Embedded competitor with deep POS integration that One Call's Business Console lacks at scale.

Emerging players

• Birdeye: Customer experience platform combining reviews, listings, messaging, and loyalty for local businesses. Overlaps with One Call's Customer Feedback Platform and local SEO features.

Direct peers

• Belly: Digital loyalty program for independent retailers, restaurants, and SMBs. Direct competitor in the SMB loyalty/rewards space with a similar target customer profile.
• Punchh: Restaurant and food-industry loyalty platform serving enterprise and multi-location brands. Adjacent but comparable given One Call's stated focus on restaurants and franchise operators.
• Thanx: Digital loyalty and engagement platform for restaurants and retail SMBs. Directly comparable to One Call's SMB loyalty value proposition and customer segments.
• Smile.io: Loyalty and rewards program for Shopify SMB merchants with points, referrals, and VIP tiers. Overlaps with One Call's Reward Cards and referral mechanics for e-commerce merchants.
• LoyaltyLion: Loyalty and rewards platform for Shopify and BigCommerce merchants. Competes in the same SMB loyalty category with tiered programs, referrals, and analytics.
• Yotpo: Leading SMB-focused loyalty, reviews, and SMS marketing platform with deep Shopify and e-commerce integrations. Closest direct competitor to One Call's rewards/loyalty/feedback stack.
• Fivestars: Customer loyalty and marketing platform built specifically for local SMBs and multi-location operators — directly comparable target customer and product surface to One Call's Business Console.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Call