IVRy
IVRy is a Tokyo-based conversational AI company founded in 2019 that provides a subscription-based voice and chat automation SaaS called Aivly to Japanese businesses across 97+ industries and 47 prefectures. Its patented dual-layer voice AI architecture automates 24/7 telephone and chat interactions, supplemented by analytics and AI fax products.
- Company typePrivate
- Founded2019
- HeadquartersTokyo, Japan
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What IVRy does
IVRy (株式会社IVRy) is a Tokyo-based conversational AI company founded in 2019 that builds voice and chat automation software for Japanese businesses. Its core platform, Aivly (アイブリー), is a voice dialogue AI that automates telephone responses 24/7/365, supplemented by IVRy Analytics for call content analysis and automatic FAQ/intent generation, IVRy AI FAX for AI-transcribed paper fax digitization, and the recently launched Aivly AI Chat for text-based customer interactions. All products share a unified knowledge base powered by the company's proprietary 'Hollucination Zero' technology and a patented dual-layer architecture that separates follow-up question generation from answer retrieval to reduce hallucinations during natural dialogue. The platform is deployed across all 47 Japanese prefectures and across more than 97 industries, with notable concentration in the restaurant vertical via a software integration partnership with LAMP's TakeEats, which serves 3,500+ restaurants.
The company targets both Japanese SMBs, often reached through software integration partners, and larger enterprise customers served by a dedicated enterprise sales organization. IVRy is ISO 27001 certified and holds certifications under JQA and ISMS-AC information security management frameworks, supporting enterprise sales requirements.
IVRy operates a subscription-based SaaS revenue model with quote-based pricing that is not publicly disclosed. The company is privately held and venture-backed, having raised approximately ¥10.61 billion (roughly $70 million) in equity across multiple rounds since 2023, including a ¥4 billion Series D in November 2025 led by a syndicate that included JIC Venture Growth Investments, Coral Capital, and SMBC Venture Capital. In May 2026, IVRy added a ~¥4.5 billion long-term debt facility from Japan's three megabanks (Mizuho, MUFG, SMBC). Cumulative capital is allocated to sales expansion, marketing, AI R&D, and stated global and M&A ambitions. Mitsubishi Estate has participated as a repeat strategic investor since 2023. The CEO is Ryo Uenishi (Ryoga Okunishi).
IVRy firmographics
Firmographics- Name
- IVRy
- Legal name
- 株式会社IVRy
- Website
- https://ivry.work
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- IVRy is a Tokyo-based conversational AI company founded in 2019 that provides a subscription-based voice and chat automation SaaS called Aivly to Japanese businesses across 97+ industries and 47 prefectures. Its patented dual-layer voice AI architecture automates 24/7 telephone and chat interactions, supplemented by analytics and AI fax products.
- Ownership category
- akta.pro rank
IVRy industry classification
Industry- Product category
- Conversational AI / Voice AI SaaS
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC)
Keywords
Where IVRy is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
IVRy business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- AI Voice SaaS Subscription: IVRy offers AI phone automation as a subscription service, with the platform operating 24/7 to automate telephone responses, standardize operations, and improve operational efficiency and customer experience quality simultaneously
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
IVRy product offering
Product offeringCore offering
IVRy develops and operates a cloud-based conversational AI voice platform called Aivly (アイブリー) that automates 24/7/365 telephone responses for businesses, standardizing operations and improving both operational efficiency and customer experience quality. The platform is supplemented by IVRy Analytics (call content analysis and FAQ generation), IVRy AI FAX (paper fax digitization with AI transcription), and the recently launched Aivly AI Chat (text-based chat channel extension).
Product overview
IVRy offers a unified conversational AI platform called アイブリー (Aivly) with modular add-ons. The core Aivly voice AI platform automates telephone responses 24/7/365, which is supplemented by IVRy Analytics for call content analysis and FAQ generation, and IVRy AI FAX for digitizing paper fax with AI transcription. The recently launched AI Chat feature extends the platform to text-based chat channels, creating a omnichannel customer interaction solution. All products share a unified knowledge base architecture and are deployed across 47 prefectures in Japan serving over 97 industries.
Differentiator
Problem solved
Functional benefit
Brands
- アイブリー (Aivly): 音声対話AIプラットフォーム - Voice dialogue AI platform that automates phone responses 24/7, improving operational efficiency and customer experience.
- IVRy Analytics
- IVRy AI FAX
Products and services
- Aivly (アイブリー) - Voice Dialogue AI Platform
- IVRy Analytics Call content analysis tool that automatically generates FAQs, classifies user intents, and provides KPI monitoring and metrics visualization for phone-based customer interactions.
- IVRy AI FAX Electronic fax service that digitizes paper faxes for sending and receiving via PC and smartphone, with AI-powered automatic text transcription to streamline order processing and confirmation workflows.
- Aivly AI Chat (アイブリー AI Chat) AI Chat service that extends the Aivly platform from voice-only to both phone and chat channels, consolidating customer interaction data into a unified knowledge base with 'Hollucination Zero' technology for accurate automated responses.
Quantifiable outcome
- AI solutions implemented across over 97 industries nationwide in Japan
- +2 more outcomes
Companies that use IVRy
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
IVRy technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability9 records
Feature2 records
IVRy partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- LAMP Inc. (Lamp Inc.)coreLAMP and IVRy announced a partnership to integrate IVRy's conversational AI platform 'Aivery' into LAMP's 'TakeEats' takeout management SaaS, enabling restaurants to automate phone order processing 24/7. The AI captures order details and automatically registers them into the TakeEats system, reducing missed calls, human errors, and staff workload during peak and off-hours. Both companies plan to further develop the integration and merge phone order data with online orders to establish a new standard model for AI-enhanced restaurant operations.
Scale indicators4 records
Recent moves6 records
Expansion highlights8 records
IVRy competitors and assessment
Company assessmentDirect peers
- PolyAI: Voice-first conversational AI platform for enterprise customer service automation. Directly comparable as a voice-AI-for-customer-experience vendor with similar enterprise go-to-market motion.
- RevComm (MiiTel): Tokyo-based conversational AI company offering MiiTel, an AI-powered business phone platform for sales, customer success, and call analytics. Most direct Japanese competitor to IVRy in voice-AI-as-a-service for SMB and enterprise customers.
- AI Shift (AI Messenger): Japanese conversational AI vendor providing chatbot and voice AI solutions for enterprise customer support automation. Directly comparable as a domestic conversational AI platform targeting phone and chat customer interactions.
- Cresta: US-based provider of real-time AI agent assist and generative AI for contact centers. Closely comparable product category — voice AI for customer service automation — with overlap in target customer profile and AI capability stack.
- Observe.AI: Contact center speech AI platform offering agent assist, QA, and conversation analytics. Overlaps with IVRy on call analytics (IVRy Analytics) and voice-AI automation use cases for enterprise contact centers.
- Cognigy: Enterprise conversational AI platform for building and operating AI agents across voice and chat channels. Comparable as an omnichannel conversational AI orchestration platform targeting enterprise CX automation.
- Kore.ai: Enterprise conversational AI and agent platform serving banking, healthcare, and retail. Comparable as a voice + chat conversational AI vendor with similar enterprise automation value proposition.
Broad incumbents
- Genesys: Large established contact-center-as-a-service platform with embedded AI for routing, agent assist, and conversational bots. Competes with IVRy in enterprise CX automation but as part of a much broader CCaaS portfolio.
- NICE: Global enterprise software provider for customer engagement, workforce optimization, and contact center AI. Overlaps with IVRy on voice analytics and agent-assist but operates at much larger scale and broader scope.
Emerging players
- Bland AI: Early-stage US voice AI platform for automating inbound and outbound phone calls at scale. Emerging competitor in the same voice-AI-for-business-calls category with an API-first developer go-to-market model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
IVRy social profiles
Digital presenceIVRy compliance and trust
Trust signalCompliance3 records
IVRy financial estimates
Financial estimateRevenue estimate
Valuation estimate
IVRy leadership team
Management profileNumber of profiles
Profiles2 records
IVRy funding detail
Funding detailFunding overview
Funding rounds4 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IVRy M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IVRy
What does IVRy do?
IVRy develops and operates a cloud-based conversational AI voice platform called Aivly (アイブリー) that automates 24/7/365 telephone responses for businesses, standardizing operations and improving both operational efficiency and customer experience quality. The platform is supplemented by IVRy Analytics (call content analysis and FAQ generation), IVRy AI FAX (paper fax digitization with AI transcription), and the recently launched Aivly AI Chat (text-based chat channel extension).
Is IVRy a public or private company?
IVRy is a private company. It is classified as venture growth investor backed and is currently operating.
When was IVRy founded?
IVRy was founded in 2019. It employs 101 to 250 people.
Where is IVRy based?
IVRy is headquartered in Tokyo, Japan, in the Asia region.
How does IVRy make money?
One revenue line is on record: AI Voice SaaS Subscription.
Who are IVRy's main competitors?
Direct peers on record are PolyAI, RevComm (MiiTel), AI Shift (AI Messenger), Cresta, Observe.AI, Cognigy and Kore.ai. Broad incumbents are Genesys and NICE. Bland AI is listed as an emerging player.
Does IVRy have an API?
No public API is recorded for IVRy.
What industry is IVRy in?
IVRy's product category is Conversational AI / Voice AI SaaS. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7372.